Premier Ford in Brooklyn, NY

Overall Rating:


Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Premier Ford"


User

from Brooklyn, NY

Recommended? Yes

Purchased? No


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Very good service. Very attentive customer service.

"Great Services"


Premier Ford NY, Inc. (03635)

from Brooklyn, ny

Recommended? Yes

Purchased? No

10-19-2017


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Complimentary oil change and inspection. Very efficient. Reasonable time.

Response from Premier Ford:

Were pleased to hear your oil change was handled to your satisfaction. At Premier Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!

"Excellent Service"


Premier Ford NY, Inc. (03635)

from Brooklyn , NY

Recommended? Yes

Purchased? No

10-19-2017


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Very professional staff. Everything was done as I asked in a reasonable time. Excellent service.

Response from Premier Ford:

Were happy to hear we could get you back on the road so quickly! Thanks again for your business! Take care!

"Great Services"


User

from New York, New York

Recommended? Yes

Purchased? No


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The service was ok. I am disappointed that I am not receiving the same amount of service as I did with the first lease.

"Problem Still Exists"


User

from Brooklyn,new york

Recommended? Yes

Purchased? No


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My car had a bad leak and mildew and mold set in. The service dept. Was helpful in every way. I can say the service agent was doing all he could to eliminate the problem and went as far as to replace the carpeting.

"Good Service"


User

from Brooklyn, NY

Recommended? Yes

Purchased? No


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When I arrived I was told that the service people were out to lunch. I left the car, went home, received a call when the car was ready.

"Great Service "


User

from Brooklyn,ny

Recommended? Yes

Purchased? No


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Staff is friendly the garage is clean and comfortable I was in and out in two hours and had all my work done

"Never A Problem"


User

from Brooklyn, NY

Recommended? Yes

Purchased? No


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I brought my 2016 Edge in for service (the works). My service adviser said the wait would be about 1 1/2 to 2 hours. The service was finished in a little less then 2hrs. Ive been using them for service for a few years on previous card that I have owned or leased. I have always found the staff friendly and knowledgeable.

"Great Service "


User

from Brooklyn, NY

Recommended? Yes

Purchased? No


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I can?t complain about my experience it was awesome your staffs was wonderful very helpful .. my vehicle is a Ford escape. I love it: thank you.

"Miss Rogers "


User

from Brooklyn, NY

Recommended? Yes

Purchased? No


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The staff was very helpful and professional, services was very quick Thanks the staff for be on point. l

"Great Service"


User

from Brooklyn, NY

Recommended? Yes

Purchased? No


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I was greeted by the staff as soon as I arrived. The waiting room is very comfortable. I was in and out in no time.

"Great Service Department"


User

from Brooklyn, NY

Recommended? Yes

Purchased? No


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As always the service I received was great. Everyone in the service department are always helpful and efficient.

"Great Experience"


User

from Brooklyn,NY

Recommended? Yes

Purchased? No


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I take my 2014 Lincoln MKX to be service at the dealer. Each time I go, the staff is very professional and polite. So far, Ive never had a problem. The environment is comfortable and I go early so I can leave in a reasonable time frame.

"Great Services"


User

from Brooklyn, New York

Recommended? Yes

Purchased? No


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Everything was excellent and remarkable in magnitude

"Great Service."


Premier Ford NY, Inc. (03635)

from Brooklyn, N.Y

Recommended? Yes

Purchased? No

08-19-2017


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Always a great experience. Vlad was very helpful and very nice. I will be back and send my friends there. Thank you.

Response from Premier Ford:

Thanks, Ronald! Were glad you always have a great experience with us!

"Excellent Service"


Premier Ford NY, Inc. (03635)

from Brooklyn, NY

Recommended? Yes

Purchased? No

08-10-2017


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I went without an appointment and was taken immediately. The staff was courteous and helpful and knowledgeable. The work was done as promised. It was an excellent service experience.

Response from Premier Ford:

Ronald, our Staff works hard to go the extra-mile for our valued guests! We hope to be of service to you again! Take care!

"Work Finish."


Premier Ford NY, Inc. (03635)

from Brooklyn NY, NY

Recommended? Yes

Purchased? No

08-09-2017


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It was alright the only problem was that the work just took to long.

Response from Premier Ford:

Gerald, thank you for your five star rating and sharing a little about your experience. Please let us know if there is anything additional we can do to help you.

"Great Service"


Premier Ford NY, Inc. (03635)

from Brooklyn,New York

Recommended? Yes

Purchased? No

08-06-2017


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My service was handle professionally. The staff was very knowledgeable.

Response from Premier Ford:

We really appreciate your feedback! We hope to be of service to you again! Take care!

"My 8th Ford"


Premier Ford NY, Inc. (03635)

from brooklyn, NY

Recommended? Yes

Purchased? No

08-04-2017


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great. Reliable. The best. they know my Ford. Dependable. Richie is the Best Forman.

Response from Premier Ford:

Renee, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

"Excellent Service"


User

from Brooklyn, New York

Recommended? Yes

Purchased? No


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I had a 2015 Ford Escape My service like always excellent My advisor Martin Sparber os like always he is outstanding

"Service"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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they have been excellent to me buying or for service

"Premier Ford"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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Very satisfied with the service. Salesman and staff were very polite and courteous.

"Car Repairs"


User

from Raleigh, NC

Recommended? Yes

Purchased? No


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My AC is working well. Glad I had the extended warranty.

"Excellent Service"


Premier Ford NY, Inc. (03635)

from Brooklyn, NY

Recommended? Yes

Purchased? Yes

05-27-2017


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Had a wonderful experience. The agent was very helpful and took good care of my vehicle. Excellent service

Response from Premier Ford:

We really appreciate your feedback! We hope to be of service to you again! Take care!

"Ford Premier Auto Service Repair"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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My experience was great. My car was serviced quickly, the parts needed to repair my car was in stock. I received complimentary ride to my house while my car was serviced, and I got a ride back to pick up my car. I really appreciated the ride home, so I could tend to my kids. ????

"Escape"


Premier Ford NY, Inc. (03635)

from Brooklyn, NY

Recommended? Yes

Purchased? Yes

05-07-2017


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It was and always been a great experience there. Always very helpful and welcoming.

Response from Premier Ford:

Maria, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!

"Service"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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Excellent service courteous and not too long to wait

"Memories"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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it was a long wait for repairs but the outcome is ok

"N.y. Inspection"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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Everything was ok and I appreciate all who helped me with all that I needed that day. Looking forward to my next visit.

"My Ford"


User

from Brooklyn,NY

Recommended? Yes

Purchased? Yes


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Thank u so much for helping me with my Navigation, and Thank u for being very well professional and polite.

"Excellent Service"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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Excellent. Service was done quickly and car was cleaned.

"Ford Dealership"


User

from Flushing,NY

Recommended? Yes

Purchased? Yes


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great, fast and efficient service. service department is honest and reliable

"New Car"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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Best service, best price, best cars. the best team in car dealers I ever dealt with.

"Car Care"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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I was very pleased with the level of service I received.

"Mr. Carl Facey"


User

from Cambria Heights, NY

Recommended? Yes

Purchased? Yes


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Ted Appalebaum. And Nate. are excellent at what they in sales. Great people to go to at Premier Ford. , great salesmen.

"Always A Great Experience"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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It is always a pleasure working with Nat Jessie. Him and his team always go above and beyond to help my family and I. After four leases and consistently checking in to see how my family and I are doing over the years, he is like family. Thanks again Nat.

"Great Service For 2016 Edge"


Premier Ford NY, Inc. (03635)

from Brooklyn, NY

Recommended? Yes

Purchased? Yes

03-16-2017


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Decent service, and Mr. Sparber is always great (5 Stars).

Response from Premier Ford:

Thanks for the great star-rating, Marvin! If there is anything else we can do to assist you, please let us know! Take care!

"Mister"


Premier Ford NY, Inc. (03635)

from Brooklyn, NY

Recommended? Yes

Purchased? Yes

03-12-2017


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Just simply excellent. You were timely, and professional. I wait was significantly shorter than expected. I budgeted 2 hours and was there less than 30".

Response from Premier Ford:

Marta Cobham, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

"15,000 Mile Checkup"


User

from Brooklyn, NY

Recommended? Yes

Purchased? No


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Excellent service and they even watched my dirty car

"Vehicle Service"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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very good service as always. I have been dealing with this dealer since 1984.

"Great Dealership."


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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They always probie great service and cleanliness. I leased another Lincoln because of the service department.

"Survey"


Premier Ford NY, Inc. (03635)

from Brooklyn, NY

Recommended? Yes

Purchased? Yes

02-23-2017


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The sales associate who helped me get my ford explorer was really helpful and patient and helped me purchase my new car.

Response from Premier Ford:

Thank you for taking the time to notice those efforts Ellisa! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

"Work Done By Dealer"


User

from Brooklyn, ny

Recommended? Yes

Purchased? Yes


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the staff was very accommodating, and the work that i asked to do was done in a proper manor.

"My Ford Fusion"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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It did not take too long to get my car serviced. Richard was very nice and helpful.

"Easy Lease Transition"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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Premier Ford treated me, a woman, with the upmost respect. It was a very easy transition from one lease to the other.

"Very Happy After Getting Car Serviced ."


User

from New York , USA

Recommended? Yes

Purchased? Yes


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The clerk that took care of me was out standing and very cordial and he helped me get a discount .

"Great Customer Service."


User

from Brooklyn, NY

Recommended? Yes

Purchased? No


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Always a very pleasant experience at Premier Ford.

"Repairs To My Van"


User

from centereach, NY

Recommended? Yes

Purchased? No


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Its a good feeling! to know that when I leave there I have complete peace of mind that the work was done and I will have no worries. Your staff go above and beyond to make it as pleasant of an experience, explaining and making sure that I understand what is to be done.

"New Lease"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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Very good experience, accommodating and courteous. Good job! Also, service department is tops!!

"Good Overall Dealership"


User

from Brooklyn,NY

Recommended? Yes

Purchased? Yes


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Brought vehicle in for first service(oil change). Service department looked pretty busy. I told them I was going to wait and they informed me it would be about a hour. I was done and out the door in 45 mins. Never had a problem at this dealer.

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