"Good Prices Poor Service."

Ive bought 2 BMWs here. The prices are usually good. But the service is at best very poor. The last car I purchased Had a headlight washer issue. They fixed if prior to me closing on the car. All good. They did the NYS safety inspection. It was winter when I bought it. A few days after I bought it it was going to snow. I pulled the wipers up.The next morning, after the snow storm, I lowed the wipers on to the windshield. I started driving, turned the wipers on and the blades,BOTH, were in shreds ! You coulnt drive because the wipers could not wipe the wind shield.NOT at all. So I asked my self, If the y didnt see that the wipers were torn when they replaced the headlight washer what were they doing when they did the NYS safety inspection?? Both required the wipers to be turned on!! I had to buy new wiper blades that day in order to be able to drive the car. Wide world did offer me a car wash for my trouble!! The 1 st car I bought there I had it in for the 3rd time and I wasnt in their computer system. By the time they fixed the issue and entered me into their system again my loaner was given away and they TrueType didnt seem to give 2 damns!! They simply suggested that I make another appointment. That was the last time WIDE WORLD ever services one of my cars. So buy it there but head for the hills when it comes to servicing your car. My recommendation is just that. Buy the car here but do not return for any service. You will regret it.

"George Popa Client Advisor"

George is very personable, knowledgeable, and courteous. He took his time answering & explaining every question I had. I am coming back to see George @ World wide BMW of Spring Valley. They have excellent service and quality cars.

"Excellent Dealership"

Very pleased with the courtesy and professionalism. Unfortunately they did not have the vehicle I was interested in.

"Joseph Segreti -- Best Client Advisor"

Ive leased a car from this dealership only because of Joseph Segreti. He helped understand the entire lease process and helped in each step of the way. All thumbs up to Joe... regards -danish

"Great Car Purchase Experience"

Great Experience during my purchase of my BMW! Ask for Ron Charles, great service and will try to cater for your needs.

"Avoid Pre-owned Sales! Take Biz Elsewhere!"

Horrible experience. Had everything signed, approved by their finance dept and bank, down payment placed, waited 3 days (after I was told to pick up the car on our agreed on date, just to be turned around) to find out the "technicians" were too incompetent to change rear brakes on the vehicle. The manager told me the car was being auctioned off. Yes, thats right, for a rear brake job. The salesman was inexperienced and needed help every step of the way. Nice guy, but pushy in the sale, gave me every "promoting" sentence in the book to seal the deal. Avoid this place, do not give them the time of day. Save yourself the time, money, and frustration and bring your business elsewhere. Sent emails to the lead manager and got no reply. They do not care about their customers!

"Customer"

I have recently purchased a used car which by the way was more than $25.000. Our vehicle needed some ring adjustment, only ring adjustments and it took them more than 5 hours to just do a change of rings, despite the fact that our advisor went to speak with the mechanics on several occasions. Nothing was done until we had to speak to the Assistant Manager Director. He was able to pull the SUV our of shop and handled us the car. The vehicle was just seating there and nobody came to update in regard to the status of it.

"Ultimate Buying Experiance"

Just leased my second car from Wide World BMW and I can say without reservation that when I am ready to lease another I will lease it from Wide World BMW. Alan Himmelfarb was my lease consultant for both cars and he was a pleasure to deal with and went above and beyond to make sure I got the car I wanted for a fair price. After I leased my first car I relocated to Florida and was so happy with the Alan and the dealership that it was an easy decision to go back even though I had to travel back to New York to pick up the car.

"The Bmw Guys....."

I did my research online, and these guys had the car I was looking for. I met with carmello, and with the help of the managers Reza and Joe completed my purchase and drove the car home. They were not the lowest price, however they were a pleasure to do business with. These are the BMW guys to go to. I hope the service department delivers as well.

"George Popa"

George was a great guy to deal with in the pre owned facility. He made sure everything was good to go for me at the times I could be there. Overall I real nice guy and it was a pleasure working with him. Had no issues with me getting my own loan which sometimes dealers cant stand cause they dont get to get there money from the banks. Overall a nice transaction. Thanks George

"Best Car Buying Experience"

I just got my second 3-series from Alan Himmelfarb. Ill go back to him every time! Incredibly helpful and trustworthy. After my first experience I definitely wanted to go back. I wasnt able to get out of work to get to the dealership again, so Alan personally delievered my new BMW two hours to my house! The 340 is incredible.

"Ricardo And His Team Are Amazing. Please Visit!!"

Ricardo was a great client advisor to work with, not only did he find me the car I was looking for he also worked with my budget. Ricardo made sure the whole process was seamless and organized. The guys at Wide World are straightshooters and all about making the client happy. Thanks again I will highly recommend everyone to go there for their next BMW purchase. -Faisal

"Friendly, Great Service And Many Selections."

I am interested to lease a 2013 sedan. Mr. George Popa thoroughly showed and explained each one on the listing and look for each one we have interest to see and to compare. He stayed to the last to lock up the shop due to our late visit. And Mr. Popa and Mr. Gary Shapiro from Finance are also very helpful for dealing with our insurance company to resolve the issues when we return to pick up the car.

"Great Service, Friendly And Helpful."

I am interested to lease a 2013 sedan. Mr. George Popa thoroughly showed and explained each one on the listing and look for each one we have interest to see and to compare. He was the last one to lock up the shop until finish with us. And Mr. Popa also very helpful for dealing with our insurance company to resolve the issues when we return to pick up the car.

"A Pleasant Experience Buying A Bmw 328xi"

Manny made my car purchase a pleasant experience with his calm Can-Do attitude. We discussed my needs and he made magic happen by helping me find the perfect pre-owned car. The sale was prompt with no hassles and the car was prepped and delivered in a couple days. Everyone should experience car buying from a great guy like Manny.

"I Love My Car!"

Manny was very responsive throughout the process. He accommodated my schedule and answered every question I had. I would definitely recommend him to my friends.

""george Popa Is The Man!""

Ive never met a more honest, hard working, down to earth salesman before in my life! I would recommend George Popa to any and every one looking to finance or lease a BMW. He goes above and beyond to help make sure you get your moneys worth for your purchase. He was 100% honest the entire time and not once did he give off the vibe that he was just trying to make the sale. He is the perfect example of excellent customer service. After test driving two vehicles with him I was ready to make my purchase. He kindly asked how much I was working with, we did some number crunching and he recommended CPO program (which I would recommend to anyone purchasing a certified pre-owned BMW) which gives a great warranty coverage on your vehicle based off of the mileage on the vehicle. I cant remember his managers name but he was a great help too. One of the men in the finance department was a jerk and spoke very condescending to me and made me feel like he was telling me what to do more than advising me and insuring that I understood what he was recommending. I did not appreciate that and almost did not leave with the car due to that, but then George and his manager stepped in and referred us to a man named William Gallaher in the finance dept. and he was honest and straight up. He thoroughly explained everything I was signing my life away to and made sure I understood as well as recommended the additional coverage he believed that anyone driving a BMW should have and I ended up purchasing that coverage as well and it was not costly at all. If I can write a review for him as well I will and the next time I visit the dealer I will get the managers name and write a review for him as well. These three guys make a great team and make sure the customer satisfaction is main priority. I appreciate their services and I hope to continue doing business with each of them in the future. THANKS GEORGE! I wish you nothing but the best and I know you will make it far in this field guaranteed. #AwesomeExperience

"I Love George Popa!"

If you are looking for a Vehicle George is your guy. My husband and I are military and currently located overseas. I was able to trust George judgment and count on his integrity. He followed up with me everyday and made my purchase easy. You may ask why would you buy a car you only seen online? Because George was professional and carried himself with integrity. Everything he promised he delivered. Thank you George I will see you soon for another purchase!

"Stay Away From Their Service Department!"

8 years ago purchased a CPO BMW from them. After my 3rd service visit I swore I would never go back to them. It was that bad! Recently, 1/21/2016, I purchased another used BMW from them. Took a week to have them get it ready. Finally picked the car up Thursday. On Friday, The day before the big snow storm I went out to lift the wipe from the windshield. The wiper blade was dangling from the metal housing of the wiper. This car passed NYS inspection??? They went thru and checked the car out and placed an inspection sticker on the windshield.!! That tells me this place hasnt changed a bit! So what else didnt they check!! We dont pay for lip service we pay for BMW service!! The place looks new, the sales people are friendly and their service still sucks!! They barely do the minimal to the car to get it out the door. Just stay away from Wide World and find a BMW location that really is a BMW service facility!! This place isnt.

"Friendly And Efficient"

i came in to take advantage of a bmw early lease termination program. i was treated very well. the sales staff were efficient and friendly. they made the process painless and i am very satisfied with how things went. this was my second car leased from them. my service experience was also first rate. i have no problem recommending them for anyone who wants a performance car from an efficient and friendly dealership.

"Good And Efficient Service"

Made my lease-end to new lease process easy: presented availability of comparably-equipped vehicles, maximized incentives and loyalty credits, prepared all the paperwork, turned in old and took delivery of new. Easy. Even took care of lease-end inspection. I value this type of efficient service.

"Fine Transaction"

I purchased a used VW from WW BMW. My salesman, George Popa was exceptional. Every part of the transaction was smooth and enjoyable. If I get to a point where I am able to purchase a new BMW, I will certainly return to this dealership. I feel like I got a a good, honest deal.

"Satisfied X1 Customer"

I leased a 2015 x1 from Wide World BMW in Spring Valley and it truly was a pleasure doing business with Alan Himmelfarb and the rest of the team. I visited a few other dealerships before I stopped at Wide World BMW and they by far were the most professional, trustworthy and friendly crew. I was very pleased with my dealings with Alan. He was the reason I decided to lease with Wide World! The sale was very easy with absolutely no pressure. I highly recommend Wide World BMW and Alan Himmelfarb.

"Great Experience"

Joseph Gensert helped me and I couldnt ask for a better representative. Very professional, courteous and helpful. I wouldnt go to any other place and would recommend to all friends and family.

"Excellent Experience"

Lots of Good Things to say about Wide World BMW!! Not sure if those who had negative experiences are their own worst enemies...but I cannot say enough good things about the Staff and Service at WorldWide BMW. I just bought a 535i xdrive from Ron Charles at BMW! From the test drive to driving the car off the lot this was one of the most pleasant experiences I have ever had buying a car. Ron was helpful, professional, and knowledgeable. He spent time with me, set up BMW Assist for me and then ran me through a call, provided all weather mats as well as the lovely carpet mats for my car. I would recommend him to anyone purchasing a certified pre-owned or pre-owned BMW. The dealership was amiable regarding price negotiation (my least favorite part of buying a car). We went back and forth only twice and we agreed on a price that was actually a tiny bit lower than what I wanted to pay and well within reasonable pricing for this car. I had done my research and knew what the car was worth. They obviously respect and take seriously someone who doesnt play "low ball" games. The financing department (William) was efficient and got me an Amazing LOW rate! There is no pressure to buy additional and extended warranties. There was a small issue with the vent in the back seat and Steven in Service was right on it. He got the part and installed it at no charge and with lightening speed. Steven has also been very helpful with my 2001 BMW 7 Series (my first BMW baby and my favorite). He is professional, knowledgeable, personable and helpful. I highly recommend seeking him out if you need to use their Service Dept. Service delivered a car that looked like it just rolled off the line. It was cleaned inside and out, waxed, tires shined, windows treated with rain-x (?) woodwork polished, and leather seats spotless! AND of course I bought another Ultimate Driving Machine!!!! I am a huge fan of BMWs and they never disappoint me! I have already put 1,800 miles on my new car (got it less than 1 month ago) I love everything about it: The comfort, ride, handling, responsiveness, cabin layout, computer, etc! It is so much fun to drive! I would not hesitate to buy another car from World Wide and would recommend them in a heartbeat!

"Quality Service"

I have had multiple car services with world wide BMW. I work with either Suzanne or Steve in the service dept. They are both very helpful, professional, respectful and go out of their way to help me out. I wouldnt go anywhere else for service. Even if I move far away I would still travel top this location for service.

"Got My X3 Here"

I recently got my X3 from this dealership. I was contacted by Ron Charles who was friendly and assisted me with the whole process. They have the best prices and work with you to accommodate your needs. Had a fairly simple and straight-forward procedure compared to how some of the previous dealerships handled it based on my experience. I would definitely go back for another car with these guys.

"Great Service!"

I brought my 2008 5 series BMW in on a tow truck-they where so helpful idecided to buy a used 2013 5 series.

"True Car True Dealer"

This is my second car with this dealer, and they are a pleasure to work with. The price is right, and they are good for their word and very Helpful.

"Im A Bmw Lover."

I purchased the 2011 BMW 328xi back in February 27, 2015, from Emmanuel Saint Luis, an excellent salesman. He will go to the limits to satisfy the consumer more so what he has done for me cannot be explained. I would highly recommend Manny.

"Dont Bother With This Place"

04-09-2015

When there to trade in my car for a used BMW and wasted (3) hours of my life which i will never get back. Many of the used vehicles has visable damage on them, from body work to bent rims. Once I picked out a vehicle, they sat me down and started to show me "Numbers" which benefited them. I then asked them how much would I get for my trade in and they offered thousands of dollars less. When I told them I wanted a "Fair Trade In Value" obtained from Cars.com, they told me that are giving me a "Car Auction" value. Never heard of that, (unless they can predict the future). Basiclly told me to take it or leave it, so I walked out. Dont waste your time like I did

"Wide World Bmw - Perfect 10!"

I had not bought from this dealer previously but they had some of the best prices of comparably priced X5s in my 100 mile search radius. I had seen a car on Cars.com and reached out to Alan based on strong reviews of other people that had dealt with him. I called, we spoke, he emailed me the full specs of some cars I was interested in and I decided to visit in person the next day, a snowy Saturday morning in February. Alan was as described and extremely helpful in every way. I would deal with Alan again. We test drove a car, settled on an X5 with the right specs and was told it would be on a trailer the following week from South Carolina. With some back and forth and the help of Joe the sales manager we shook hands on a good deal that morning. Both men were a pleasure to deal with and I would recommend them to others. I returned the following week to pick up the X5 and the whole process was extremely smooth. Alan took care of all the necessary paperwork, went over the key features of the car again displaying patience and kindness. Ned in the finance dept also was efficient and professional. Many thanks Alan, you were indeed a factor in my decision to purchase from Wide World BMW.

"Quality Greetings, Amazing Service, & Welcoming"

Wide World BMW is highly recommended;greeted with open arms, I was feed, & given the best quality service a guest could ask for. Manny is very knowledgeable, so whatever you need to know hes your man.

"Good Place"

the dealer Jerry is really nice guy. He tried his best to give me the best price for BMW 535hi. But the coffee at BMW wild word is the worst.

"Great Dealership"

Purchased CPO 3 series here about a year ago. The sales staff was helpful and friendly; not overly pushy. Pricing was good and got a fair price for our trade in. Post-puchase support has been great. Steve Karasek is a great service advisor. I couldnt ask more of someone in his position. Hes always friendly, punctual, polite and explains what the car needs.

"Get Your Bimmer Here"

Alan Himmelfarb was great. Ive been buying cars for a long time but this would be my first lease. This was also my first BMW and he made the process simple. Alan went over all the features and programs thoroughly. There was no pressure whatsoever. He was straight forward about which programs BMW had to offer and his honest opinion about them. His experience in leasing and sales, along with their comparisons, proved very helpful and informative. He was better than my local BMW dealer ( five minutes away ) even though it was a 30 minute drive. Brian Sorce was also very helpful and informative too. I felt very comfortable discussing my options with Alan and Brian. Well worth the ride. If your in the market for a new car, after my first thousand miles of driving it, i highly recommend a BMW. Also, Alan and Brian are the guys that will make it happen and make you feel very satisfied with the whole experience.

"Great Experience, Very Refreshing Buying Process!"

OK, Ill admit it -- I was dreading the process of buying another vehicle. It is never a fun process, usually both the dealer and purchaser dont enjoy it, and you never know if you are really getting a good deal other than comparing your price against a grouping of comparable vehicles. Technology has helped a lot, but overall its been a pain. That was not the case at World Wide BMW! First let me give a quick history - I found a BMW X6 online that matched what I was looking for in regards to mileage, colors and options. I then cold-called World Wide BMW to talk to someone in sales. I wasnt sure who I would end up talking to, but fortunately I was put through to Euna Wilson. When I first talked with Euna, she was very friendly and professional, very respectful and accommodating. That alone was refreshing. I asked her about the vehicle and she gave specifics on it. With that in mind, I made an appointment that same day to drive down and check out the car. It only got better from there -- while I unfortunately got stuck in traffic, Euna was patient and was fully prepared for my arrival -- Carfax report was printed out, a vehicle history was printed out, and all the details on the vehicle (specific options, service history, etc) was all prepared. Everything that I thought I was going to ask for was already done. It was a nice touch and very much appreciated. We went for a quick test drive and then we began to talk price. Euna was kind enough to ask Financing about BMW Extended Service contracts, and we then began to negotiate on the price of the X6. Euna came back with a counter to my offer, and then said, "Why dont you just chat with George our sales manager?" Sounds great to me - George was kind enough to stop over to Eunas desk, and we negotiated a deal right there without any huge pressures. Both Euna and George were direct, respectful, and most importantly professional and courteous. It is those kind of things that really make the car buying process easier. We shook hands and I pick up the car later this week. Euna will be kind enough to pick me up at the nearby train station to help me pick up my vehicle. How is that for service? Very much appreciated Euna! The finance folks have also been great so far - fast, efficient and hassle-free. This has been a real refreshing car-buying experience for me -- so I thank all the folks at World Wide BMW for their professionalism, courtesy and respect. This wasnt an inexpensive purchase (for me at least), and they made the process 200% better than I was expecting. Thank you and I will definitely keep you all in mind for future purchase (including friends and family).

"Excellent!!"

EXCELLENT!!!! I purchased my first BMW 6-21-14!!!! I had the pleasure of working with salesmen Alan Himmelfarb. I HIGHLY recommend working with Alan. He was patient, very experienced, friendly, and really went above and beyond to make sure this was an easy, smooth buy. I couldnt be happier with the costumer service not only from Alan but also, Ned Goldstein (Finance Director). He also went above and beyond to give me a great deal and to make sure I got exactly what I wanted. Steve Karasek who inspected and detailed the car also worked very hard to make sure everything was in order. My pervious experience with buying a car at Hyundai wasnt as glamorous. I cant wait to go back to buy my second BMW. Thank you so much!!!!

"Excellent!!"

EXCELLENT!!!! I purchased my first BMW 6-21-14!!!! I had the pleasure of working with salesmen Alan Himmelfarb. I HIGHLY recommend working with Alan. He was patient, very experienced, friendly, and really went above and beyond to make sure this was an easy, smooth buy. I couldnt be happier with the costumer service not only from Alan but also, Ned Goldstein (Finance Director). He also went above and beyond to give me a great deal and to make sure I got exactly what I wanted. Steve Karasek who inspected and detailed the car also worked very hard to make sure everything was in order. My pervious experience with buying a car at Hyundai wasnt as glamorous. I cant wait to go back to buy my second BMW. Thank you so much!!!!

"The Best Ive Ever Been To"

Even though I live all the way in Brooklyn, I come all the way to Rockland for all my service needs because I love this service location. They have excellent communication, which is extremely important to me and they are also great about providing alternate means of transportation, including drop-off and pick-up service. Sometimes, if they finish before they expected, theyll drop the car off to me, which is so convenient. Of all the service centers Ive been to, including Life Quality BMW in Brooklyn, Wide World far surpassed in communication, courtesy, respect and professionalism. I also made my latest lease purchase with Will Gallagher, who did his best to get me the best deal. Suzanne Leale is extremely respectful and helpful, and I plan to always come here for all my BMW needs and you should to! If you find that you ever have a complaint with them, just take a visit to Life Quality and youll be sorry you every left them.

"Found "the One""

Found "The One" I went to BMW Wide World actually looking for a later model X3. After speaking with Manny and the Sales management team, they were able to find me the exact color and specs I really wanted on a newer model. They worked with me on pricing, IR, and certification. Manny was great to deal with, he understood what I was looking for and was able to deliver when it came crunch time. I always consider BMW and its partnering dealerships as elite, and I would definitley recommend BMW Wide World to anyone interested in purchasing a BMW especially Manny.

"My Review Of World Wide Bmw"

Overall great experience. Alan was able to make the experience of leasing my first new car smooth and easy. He listened to both my financial and commuting concerns and we were able to find the car that best suited me with ease.

"2011 Bmw 550xi"

Wide World BMW had very good service. My salesman Kurby was very knowledgeable and honest. He gave me a fair deal and made me feel comfortable. I would recommend buying any used BMW from this dealer knowing that you are getting a quality car. By far Kurby is the best salesman I have ever met, and that is saying much since I have met a lot of bad salesmen.

"2nd Cpo Purchase From Ww - Great Group!"

Just purchased a 2011 x5 xdrive 50i m sport from WW. Although the deal had some post signature hiccups they were handled incredibly professionally, and with great care, and always from the perspective of total customer service. From my salesperson Moon Hassan, to the GM of the CPO subsidiary Joe, every issue that came up they were more than accommodating. I will only buy my cars from Worldwide. From driving me from Spring Valley home to New Brunswick, NJ, to delivering my car to my home, Ive never dealt with such a great staff. Even the gentleman who drove me home when my delivery wasnt ready, Warren, was just a great guy to spend an hour with. A great bunch. Thanks Moon and Joe!!

"Great Selection"

Emmanuel is a very professional guy. He is helpful and knowledgeable for helping me find the car I want. Would recommend to anybody want to buy from this dealer.

"Shockingly Good Experience!"

The offered price for a used X3 seemed a bit low given the cars condition and miles, so I fully expected bait-and- switch games.That did not happen - Chris Durdunas was very nice, professional and helpful, and the sales process was painless. Two days later Im still confused - shouldnt car buying experience be painful?! On unrelated note, Chris dad, John, who also works at the dealership was hilarious, and made X3 post sale features learning experience, dare I say, "very enjoyable". I will do my best to buy my next bimmer at this dealership.

"Wide World Bmw / Brian Waters = Great"

Brian Waters was great to deal with. I shopped around my lease very thoroughly, and Brian was fantastic throughout the entire process - very professional, responsive via e-mail, and friendly. Additionally he gave us a great price on our car and didnt try to play any games whatsoever - this was a clear distinction compared to other dealerships that tried assumed we were ignorant by doing things like using an inflated money-factor on the lease. Brian was the _complete opposite_. We agreed on a spec, monthly payment, and out the door cost via e-mail. Once we got to the dealership, the deal was 100% what we agreed upon. Great all around. Brian will definitely be getting my business again, and Id definitely refer anyone that needs a BMW to go to this dealer, and ask for Brian Waters.

"Great Sales Team"

Wonderful dealership ! I have done business with wide world for many years and have bought 3 vehicles from them. I work in the service industry and know the importance of customer service and care and so I have to highly recommend Mr. Terrance Holmes . Very knowledgable and made the buying process quite relaxing. I have recommended many of my clients to your dealership. Mr Holmes in my opinion is a great asset to your fine establishment . Kim Henry of Yonkers New York .

"Excellent Service!!!"

My search for a specific preowned 3-series with the interior and exterior color combination come to an end when I went to Wide World BMW. They literally had the car of my dreams with the best price and mileage. Kurby and his Manager Joey went above and beyond to get me the best price on the car to fit my budget. They were courteous and professional from start to finish thus making my buying experience a pleasure. I highly recommend them as your first stop when purchasing a BMW as they will also be your last. Thanks Guys!!!

"Great Customer Service And Easy Experience."

I recently purchased a X5 at this dealership. The salesman Kurby was excellent. He worked out a very good price for the car I purchased and was very friendly and professional. I strongly recommend this dealership. Thank you for a great and easy experience.