"Some Good Some Not So Good"

Bought R 32 and Taureg from Compass for girlfriends over the years with cash. Looking for deal on Golf R but no concession. Therefore no loyalty to that dealer. Repair of rattle on Taureg took two tries but fixed. Selection usually not as good as a larger VW dealer. Years ago, could not test drive an R 32 before signing for it. More a VW stupidity than a dealer issue. But manager was not polite about it. Went out and bought a Mitsu Evo instead and never looked back. They lost a sale because I could not test drive car before signing that i would purchase it. Something about no miles on R 32 demo. VW has some bizarre policies not to mention the diesel fraud. Think that was under old ownership.

"4th Car Bought From Compss"

Between my wife and myself we just bought our 4th car from Compass. We come back to that dealership because of their outstanding service and professional advice

"Great Customer Service. Thank You Mr. Traverso"

Was in a bind. Mr Traverso went above call of duty to assist. Needed a key to unlock wheel to change flat tire for my nephew. Couldnt find one anywhere except to order online. I stopped in the VW dealer in Middletown NY, spoke with Mr Traverso who was kind enough to trust me and let me borrow the key I needed. I offered to rent it or buy it and he declined stating he just needed it back. Thank you for your excellent customer service. Much appreciated.

"Excellent Service"

We bought over the years 3 cars from Compass. Their service is outstanding. Even though we live in Baltimore we go back to Compass. Last service visit was on 5/31/16. We got an appointment on 24 hour notice. In Baltimore we called a dealer 3 times left word but no one called back. Finally we were able to get a live person who told us the earliest available date was in 3 weeks. Compass sent a confirming message and even followed up with a telephone call. The service adviser thoroughly explained the service work and suggested when to do future work. The car went in with one of the tire valve cover missing. When I got it back a new one had been put on. I never expected such attention to detail. They performed all work perfectly. Dieter Langendorf

"Love The Car And The Dealership"

I shopped for 4 different makes/models of small SUVs, both by lots of reading and by test driving all of them. I really liked the Mazda CX-5 that I ended up buying. Undoubtedly, my reaction to the car was reinforced by the fact that I also liked the salesperson, Justin, and the finance person, Richard. Both of them made me feel comfortable, answered my many questions, and gave me tons of information without making me feel pressured. All in all, a very positive experience.

"Excellent Dealership-the Best In Sales And Service"

Compass Motors is absolutely the best car dealership that I have ever worked with. From Sales to Service, Compass Motors personnel are knowledgeable, efficient, courteous and provide the best customer service that i have witnesses. It is well worth the time and distance that I have to travel to get my service work (and new car purchases periodically) done at Compass Motors. Simply put, they are the best.

"Great Customer Service, Jeff Is Great"

I had purchased a pre-owned 2011 Volkswagen Tiguan and brought it in for its 90k scheduled maintenance. Jeff and the entire team at Compass Motors exceeded my expectations regarding customer service. I left a happy customer, and definitely think it is worth the couple extra dollars that you pay bringing it to the dealership when service is needed. They go out of there way to do anything they can to accommodate you, and you do not get that at many generic car repair shops.

"Outstanding Shopping And Purchase Experience!"

I purchased a 2016 Mazda CX-5. I was very happy with my salesperson Jeff. He was personable, helpful, knowledgeable about the vehicle and treated me with respect. I made it clear what my purchase parameters were and he respected that and there was none of that "Ill have to check with my manager" back and forth nonsense that makes everyone hate car dealers!! I made it clear I had an online price from another dealer but that I would prefer to do business locally. I asked for his best price and he gave it to me and it beat the other place, hence my decision to purchase from Compass. I was also pleased with the whole financing process and the speed with which my car was made ready. As a side note, I stopped back the next day because something was not working properly (I thought!)and Jeff wasnt there but another salesman very graciously helped me figure it out and did not make me feel like a moron when he explained what the problem was!! Definitely an overall positive shopping and purchase experience.

"Great Service As Usual!"

I brought in my 2013 Mazdaspeed 3 for a new clutch install. My stock clutch was fine, but I wanted to upgrade it as I like to take a good thing and make it better. Dan and Gordy were great through the entire process and very fair with the cost. Communication there is top notch! As mentioned in the past, there is a Mazda dealer 10 minutes from me, but I drive over an hour to this dealership for the outstanding service provided. Thanks again!

"Wonderful Staff, Excellent Service"

We had a warning light that would only come on when we first started up the vehicle. Once you drove it for a while the warning would stop. We called and expressed our concern. The service advisers were very helpful, and explained what would be the best way to diagnose the problem. After dropping off our vehicle, the problem was identified, and repaired in a very timely fashion. They gave us a thorough assessment of the overall condition of the vehicle w/ some things to be aware of so that so that they didnt cause us further problems down the road. Everyone we delt w/ from the start to finish of this problem was polite, helpful, and made us feel like valued customers. Thank you so much for your sincere customer service! It was very much appreciated!

"Compass Motors Middletown Ny"

I was having my 2008 Beetle serviced and inspected and while waiting inquired about pre owned vehicles. Greg Hyacinthe was receptive listened and assisted me by answering my questions and attempted to help me find a vehicle that would work for my budget. He was able to offer me information on a 2015 Golf. Surprisingly, he was able to construct a deal that made it possible for me to abandon my idea of a used car for the amazing new 2015 Golf. This was unexpected but very welcomed. I now feel secure with a safe and reliable vehicle for my son to take to college. Thank you Greg and Rich for making this possible. Thank you Compass Motors for your excellent customer service.

"Great Buying Experience(mazda Cx 5)e"

I sent a request for information and promptly received an email from Ty at Compass Motors, who let me know he would contact me the following day. I spoke with Ty the following day and let him know what we were looking to do and that we were checking out a couple other dealerships. We went to a few dealerships pricing out a trade in and looking at new vehicles. We didnt plan on actually making a deal that day, that is until we went to Compass Motors. We met with Tony, and he was great, knowledgable and just an all around genuinly nice guy. While checking out the car Jamal, the sales manager, spent time with my 5 year old son. I really appreciated Jamal taking the time to keep my son occupied long enough for us to get the information on the car/pricing. The price fit our budget and a deal was made. Tony let us know he was going to order the car we wanted and it would be ready within a few days. While leaving the dealership my son said to me " those are my friends in there" and I have to say this confirmed that we made the right decision coming to Compass Motors. Ty kept us up to date with when the vehicle would arrive and took us for a test drive, and we loved the vehicle. A side note, prior to heading to the dealership my son put on a nice shirt and said he wanted to look like the "dealership guys". He was super excited to go back to see Jamal, unfortunately it was Jamals day off so my son hung out with Jamals brother Jamar, who also works at the dealership. We signed all the paperwork with Rich, who was also great as we were pressed for time. I would recommend this dealership to anyone who wants a hassle free buying experience. We enjoyed it so much that we even got the service contract to have the regular maintenance done at the dealership.

"Very Efficient & Courteous . I Am Always Satisfied"

Excellent 5 Stars. Always satisfied from the day I bought my EOS,to any time I had to bring it in for service or repair.

"Great Service"

Im very happy with my service experience start to finish. Compass Service is respectful -- even though mine is an older VW -- and made sure I was fully informed of the work needing to be done and why -- and what should take priority. I really value that in a service facility. I feel like they respect me as a valued rational customer who deserves to get good guidance and not be bullied. That is amazing! They also ensured that I was not inconvenienced! It reaffirmed not only my loyalty to this service facility but also to the dealer and the VW brand because I know that I have a facility that I trust to bring any car that I might buy in the future.

"Great Service"

We have bought 2 cars from Compass over the past few years even though we live in Maryland. If at all possible we even go to Compass for service. Their staff is extremely knowlegeble, efficient courteous and friendly. We recommend Compass in each and every category Dieter Langendorf

"Volkswagon Jetta S"

I was very impressed with the buying experience and the professional atmosphere. I was surprised by how easy it was to buy a new car. I called and explained my situation and needs with financing and Richard worked up the financing and that evening I picked up my new car. I couldnt believe how easy the whole experience was when I walked in the door at 5 p.m. and drove away at 6 p.m. a new car owner. He also went over all the features in the car before I drove away, a very happy customer. I would recommend the dealership to anyone who is in the market for a car!

"Mazdaspeed 3 Service"

Called on a Saturday morning because I realized it was the only day I could get to the dealer for an oil change before a long road trip. They were swamped in the service dept that day, but Dan managed to fit me in on short notice which I really appreciated! Cant say enough good things about this dealership and the service dept.

"Great Staff And Service!"

Brought in my Mazdaspeed 3 to have a few parts installed and everything went great. They are super accommodating with scheduling my service appointments. They run a great service dept and I will continue to take my car there for all my service and installation needs. Quality of work is top notch. Thanks Gordy and staff!

"Great Service"

Brought in my 2013 Mazdaspeed 3 for a personal installation and maintenance on Saturday. Everything went great as usual. Always a an awesome experience when I come here. The service dept does go above and beyond at this dealership and I will continue to be a repeat customer. Thanks Gordy!

"Beetle 2012"

we brought our 2012 Beetle for the 30K service. customer service was excellent, i am happy that we have a dealer in the area since we purchased this car in Kingston,NY.

"Useless Online Service Apppointment Tool"

Not sure why a dealer would offer an online tool for making service appointments (in principle very convenient) but ignore requests for appointments made using the system. Emailed the service manager after 24h to confirm the system was active - no response. I guess they dont need my business.

"Great Service, Done Exactly As I Requested"

Austin greeted me in his usual friendly way. Got me in and out quickly. Made sure everything I wanted was done and done correctly. Good guy!

"Treated Like Family!"

Since the purchase of my Volkswagan Jetta , I have gotten exceptional service. I know I can count on the staff ( especially Austin) to give me excellent advice and a throrough explanation of what I need and why. I can count on prompt service, a ride to work , a cup of coffee and a friendly smile from everyone there, every time. They all do a great job!! Thank you!

"Great Service"

02-09-2014

Brought my 2014 CX5 for an oil change to the dealership. This is my third time getting service for my car at this dealership. The professionalism and enthusiasm youre greeted with when you arrive is refreshing to see and it doesnt get old. I will continue to do business with Compass Motors. They are an excellent group of individuals.

"Fantastic Dealership"

When ever I enter this dealership, I am met by some of the nicest people in the business. Everyone from the sales department to the service writers are some of the nicest people Ive ever worked with. My friend and I purchased a vehicle with them and she absolutely loved the whole process.

"Great Service Experience"

Recently had my Touareg in for service. I made my appointment with Brian, he made it easy and convenient. Brian was also who took care of me the day of the appointment, he was very helpful and friendly. I am really pleased with the renovations so far as well, its a huge improvement. It all made for a very positive experience

"Pleased Customer"

Excellent sales and service experience. Finally found a service department that is courteous and trustworthy. I have been a customer for the last 5 years.

"Great Service, Love The New Renovations In Service"

I usually deal with Austin in the service dept. He is polite and professional in what he does. I will be returning for future service.

"Great Service"

Was there for service again and all went great! I live closer to other Mazda dealers, but still come here for service because they are fair and honest. Brian in service is always a pleasure to deal with.

"Compass Is Awsome!!!!"

This is my second car, I have purchased from Compass and it probably wont be the last one. They have great customer service in the sales and in the service departments. They make you feel relaxed and comfortable in every aspect in buying a car or waiting for your car to get serviced.

"Excellent After Sales Support"

We bought 2 VW from Compass, were very satisfied with the buying process. Even after the sale they bend over backwards to answer technical questions and make recommendations on tires. Compass is an excellent company Dieter Langendorf

"Bought A Cpo Vw."

11-15-2013

Wish I could have given them 2.5 stars, so I rounded down. I just bought a Certified Preowned VW and the buying process was decent. We took a test drive and negotiated a deal on a Saturday then picked it up 2 days later on Monday. When we picked it up they said they just ordered a 2nd key for us. Apparently CPO VWs need 2 keys. It seems like something that should have been taken care of when it was listed as a CPO, but not a huge problem. I live in PA, so I had to get it inspected on my own. It failed. There was a gouge in a tire, preventing it from passing. After calling and talking to a sales manager they squeezed me in on a Saturday morning that was apparently already overbooked and understaffed, although it didnt look like that when I was there. Finally, after looking at the tire and asking what I thought was too many questions (i.e. about where I had it inspected, why it failed, what the service tech said, etc.) for a CPO car that failed inspection(!) they put 4 new tires on. The tires are pretty cheap and they made it seem like they were being super generous. I did request an alignment, which I paid for. Im glad this wont be the dealer I go to for warranty repairs. I feel like after I signed all the papers and had the keys in had I was forgotten about. We were about to leave and I felt like giving my trade-in one last look for any personal items. I ran back inside and asked for the keys to check it out and the salesman could barely look away from his computer screen to hand them to me. This feeling was exacerbated by the tire issue. A dealer interested in keeping my business should have apologized for selling me a CPO car that failed inspection (tires arent covered under warranty obviously, but selling a car with bad ones is bad business) and immediately accommodated my schedule to put 4 OEM tires on the car. Finally, the dealer car wash was terrible! When I picked it up it was covered in dust from construction and a construction fence had blown up against it. I thought about going in to mention this, but frankly was glad just to be leaving.

"Could Not Be More Thrilled."

We bought a used Toyota Matrix from compass motors two years ago and got the extended warranty. I brought the car in recently for the electric window motor. They looked the car over and found several other problems totaling $2400 in work but it was all covered. Then a part delay from Toyota meant I couldnt get the car back for a week and they stepped up with a beautiful loaner car. All this for a used car customer. They have my thanks and respect as a stand up operation that lives up to there word and provides true customer service.

"Mazda Cx5"

I was very impressed with my service advisor Ryan. The one problem I had with my visit was the courtesy of vacuuming and washing of my vehicle. The vacuuming was not done and they did not dry the car. I was told they were a little overwhelmed. I hope this does not happen the next time I come in for service,.

"Will Do Anything For A Sale"

Finance manger is not direct about upgrades and optional car protection. WILL NEVER RETURN!

"Great Experience"

I recently purchased my second vehicle from Compass. Their staff is knowledgeable, professional and extremely pleasant to deal with. My salesman, Alonso, went above and beyond to help me with the entire process, always reassuring me that I was in good hands. His customer service backed up his claims. Rich, the finance manager, was very friendly to deal with and answered every question I had. Not only do I love the Volkswagen product I would not hesitate to purchase another vehicle from Compass.

"2013 Cx9 Touring Purchase"

The staff at Compass Motors in Middletown, NY made the purchase of our new Mazda CX9 a totally hassle free experience. Our salesman, Othmar was great, the closer in Mazda was also a pleasure to deal with while the finance manager (Rich ?) was exceptionally customer friendly and a real asset to the company . All in all , our purchase at Compass Motors was a truly enjoyable experience. We were impressed most by the honesty of the employees in their answers to our questions and the pressure free sales environment. Its always a good day when I leave happy, my wife is happy, we have a great new state of the art automobile, a thoughtful free gift, and we have met some really great folks who work really hard to make things easy for the customer. In a nutshell Compass has the right employees in the right positions and a superior product line that makes a visit by anybody looking for a new car a must !

"Buying And Service Experience."

I bought a CX5 from Jeremy. Dealing with him was a very positive experience. Dealing with Rich in finance was a very friendly experience. I trust these guys and I truly believe they have my best interest at hand. The team treated me like a long time friend. Just this past Saturday I took the car in for its first oil change and tire rotation. I worked with Austin for this service. What a professional! This dealership and its staff are truly a pleasure to work with.

"Repair Service"

I recently brought my car in for service. Ryan from the service department was very helpful.

"Good Service"

Ryan was helpful, professional and friendly. This was a routine service but he made us feel special and made sure the work was done fast.

"Tiguan Oil Change "

took my car --tiguan-- in with a problem this is the 2nd time it came up on the dash board --- pull over no (oil) had 3600 more miles to go before i needed an oil change??talked to a rep --ryan basten --- he was --GREAT-- very helpful very cooperative & helpful i decided to have my oil changed that day he told me when the oil change was done he talked to a tech & he said that -tiguan s -- burn oil ??? WHY ??--I SHOULD HAVE BEEN TOLD THIS BEFORE I BOUGHT IT ?? I DO LOVE THE CAR .wish i was told this ahead of time.i really hope someone can explain to me why the car burns oil??--thank you

"Austin"

Austin was fabulous! He made my visit pleasant from the moment I walked in. He was very accommodating.

"Love Compass!"

My family has purchased four (4) vehicles from Compass. It is always a clean, friendly, professional atmosphere! Their service department is very knowledgeable and they explain every detail of the service process.

"Easy Oil Change Experience"

The scheduling, appointment, and entire time there was extremely stress free and lovely. Everyone treated us so kindly, the friendliest, the most helpful! I look forward to future visits.

"Bought For The Second Time"

Even though we live in Baltimore we have bought 2 VW from Compass. It is a pleasure to deal with their associates. They are very knowlegeable, friendly,accomodating, courteous and efficient, by no means pushy. They would rather not sell if they feel it is not the right car for you. Sales as well as service know their products as well as other brands. Showroom and shop are clean and inviting. They send frequent e mails which are interesting to read, excellent advertising.

"New Mazda Cx 5"

Both the salesman (Brian) and finance manager (Rich) were extremely friendly and easy to work with.

"Fix It"

well done and tit didnt take an exccesive amount of time.

"Repair"

Brought my car in for an oil change and tire rotation. My check engine light had just gone on the day before. They repaired my car and gave me a loaner car for the days it took to repair. Very convenient -- always hard to get rides back and forth to dealer and then to work while service is done. Great customer service

"Classy Buying Experience"

My salesman and finance manager were great guys..not pushy and very thorough. I will be back again for sure.

"Couldnt Ask For Better Service"

Honestly, I searched for a while to find a newer civic that I liked, and they finally had the one I wanted. I went in took a test drive and fell in love with it, and when it came time to buying it there was an airbag sensor on. They told me they would not give me the car unless it was perfect, so they brought it to Honda and they said the part i needed was on back-order. But I NEEDED the car that day to go down to Long Island to go to a funeral. They went out of their way and gave me a rental so I would not be without a car, and so i could go down to LI. I thought that was absolutely amazing of them to do for me, they paid for the rental the entire time i had it, no questions asked and i had it for about 1 week. About 3 days after giving it to the 1st Honda dealer, I find out the part is still not there, so Jeremy Kosteczko (my salesman) took it upon himself to contact the owner of Compass and have them relocate my Civic. The new honda dealer said they would have the part the next day and would have the car to me within 2 days, and they kept their word the entire time and had me updated on everything happening. This was by far the best experiance for buying a car, Compass did everything they could for me, they went above and beyond and were absolutely delightful to talk to! I would recommend everyone to stop by, and take a look for yourself.