"Buying A Pre-owned Tiguan"

It was a great experience. This is my first car. I dont know much about dealership but they helped me a lot. One thing Tonne improved is the speed of operation. The waiting time during my buying was a little bit too long.

"Great Service "

Great service, and easy buying. Went to check out a truck the other night and the customer service was amazing. Next morning I got there as soon as they opened and started the process. After all negotiations were over I drove away with a clean vehicle. From 11am to 2pm, start to finish, to to bad if you ask me.

"Great Experience"

Gerry was great! We really enjoyed the whole experience. Everything went smoothly and we love our new Explorer!

"Outstanding Sale Support"

Great sale support. My UpFit rebate is going to expire within 14 days. Knowing my dead line is coming up, Elizabeth and Scott put some priority on my paperworks. They were able to process the receipt and got it approved within a week. It only took a couple of phone calls and emails throughout the whole process. I was worried the whole process might take a long time and I would miss the deadline. Thanks to Elizabeth and Scott, I can enjoy my 4th of July knowing I will receive the rebate check soon.

"Great Customer Experience!"

Charlie and this staff have been extremely helpful when it comes to service and repair. Took my mustang in and they took care of the rest. I am grateful for their services!

"Best Car Buying Experience Ever!"

Minus the 100 degree day, my truck buying experience was painless thanks to Jacqueline Yates. She made the whole process a breeze. If you go to capitol ask for her, she rocks!

"New Mustang"

Howard was excellent. He helped us get into the PERFECT car. Such a nice experience, and the car was everything I wanted. Again, Howard was great.

"Best Salesman, Ever"

Jorge treated us great. We had the best service when buying my car.

"He Went Above Amd Beyond To Help Me."

Just simply amazing. This gentlemen knows what he is doing. He was kind and curtious. He went out of his way I be the course of MONTHS to help me. He needs a bonus or something to show for his dedication to customer service.

"Ford Focus Rs Purchase"

These guys were great to work with. Service was a top priority and making sure the buyer was comfortable during the process was high on the list. The negotiation was quick and painless and within a short period of time we were out the door with a brand new car. Id highly recommend Capitol and Pedro Benitez.

"Great"

Great experience driving the car today with everyone.

"Quick Lane"

Rick at Quicklane has always been helpful every time I take my car there for service.

"Great Service!"

My salesman Tom really went above and beyond to make sure the purchase of my new Mustang was a good one. If you are looking for a new car see Tom at Capitol. He got things done when no else would. ¿

"Great Customer Service!"

Great customer service thanks to Rick! I highly recommend coming in & getting some professional help by him! Dont waste your time with others, come to capitol ford they will take care of ya!

"Bought A Used Car"

Kafui was great to work with, no pressure at all. Great experience. Thanks for making it so smooth and fast.

"Great Experience!"

Stephen Chu was positive and always upbeat. Mike Wess, sales mgr, was extremely patient and willing to help. After several trips, I purchased. Even though it was very late, Stephen took the time to explain the cars features. Great customer service by all!

"Ricks Customer Service Is The Reason I Am Loyal.."

I started up my car when my car made a strange noise. It sounded like rocks in a blender. I was completely panicked and I knew I couldnt continue to drive it. My first thought was take it Rick in the service department. I remember him from the excellent service he provided previously. He must have noticed I was worried about my car and how much the repairs would cost me. He quickly gathered information, noted my concerns and provided me with a loaner so I could make it to my job. Just like that I didnt miss a beat! Rick worked with his manager to work out a great deal for the repairs and was flexible with the date I picked my car. He mentioned loyal customers are important to them. I will need new tires soon and Rick let me know theyd beat the competition. In my mind there is no competition. I know when I take my car to Fords Service Department, my car is in good hands. The staff is professional, knowledgeable and efficient. Rick goes above and beyond to work with you. He is the reason I continue to show my loyalty and return for car service. Need service? Go see Rick!

"Scott"

Great service, everyone was courteous & friendly. It was a pleasure going to Capitol Ford!

"Donavan Is The Man!"

Capital Ford was amazing and Donavan was nothing short of amazing with helping me get the car I wanted fast and easy. Id definitely recommend this dealership to my friends and family and let them know to ask for Donavan. Thank you Capital Ford!

"Recommend"

Best service dept ever! I would recommend Charlie every day.

"Outstanding!"

Fantastic service. Timely work done with excellent communication every step of the way. Always happy when my visit is due.

"Outstanding Quality Of Service"

The staff is friendly and happy to answer any of my questions. Easy scheduling and timely appointments.

"Personalized Experience And Extremely Helpful"

Worked with Gerry and will most definitely buy my next vehicle from him and DGDG. Gerry made the buying process personal and paid attention to my family during the whole process. 5 stars for sure.

"Great Place!"

I would highly recommend coming here for any car needs

"Great Capitol Ford"

Their customer service is so great. I was able to drive away with the car I wanted, thanks to their excellent buying process.

"Recent Buyer"

Awesome experience! Drove away with a great car. Great customer service from Gerald, friendly and informative.

"Car Buyer"

Everyone did a fantastic job in presenting all of our options. We would highly recommend them.

"Great Service Department"

Service was fast and easy to schedule, flexible times. Friendly service.

"Convenient Service And Location"

Bought my fiesta from the old store and have been bringing my car in for service while its still under warranty. New owners and dealership is nice.

"Best Service Writer In The Business"

I have been coming to Cap Xprssway Ford since before it added "xprsswy" to its name. Several vehicles were purchased or leased during those years...and serviced there. By far the best Service Writer I have had to deal with is Declan Hannan. He is fair, honest, professional. His diagnosis of the problem is accurate but he follows up with the mechanics to make sure the job is completed to the customers satisfaction...and if not he is back at them till it gets done right. Next time you need service there ask for Declan. BTW, Declan did not pay me to say this!!

"Loved The Service"

We have been shopping around for a car for months. Talked with many different car salesmen. None of them knew as much as Nick Wilson. Nor did they have as much patience as he did. We do not know too much about the car we are interested in and other salesmen weve dealt with have not been as gracious and willing to teach us like Nick has. We have gone to many different dealerships and after meeting Nick, we will absolutley be coming to him to purchase the car. A million thanks to Nick Wilson for the wonderful experience weve had thus far. Looking forward to actually purchasing the car now! We will be ready very soon.

"Great Service By Nick Wilson"

I came into the dealership and was very impressed by the customer service and the amount of knowledge Nick Wilson had about each car I inquired about. I will now always buy my cars from Nick Wilson.

"Worst Car Buying Experience"

I dont have one redeeming thing to say about my experience there and thats saying a lot coming from a person who sees the positive in almost every situation. * Our salesperson was not very personable. * He did not acknowledge or introduce himself to our children once throughout the whole 5 hour visit. * On the test drive he sat in the front seat and I had to ask him if I could sit there for the test drive. In my opinion, he should have offered me the front seat out of courtesy. * He did not lift the middle row seat to help the children into the 3rd row; I did that (remember, he is seated in the middle row). * After the test drive, he got out and shut the door and I had to go open the same door and lift the middle row seat to allow the children to get out of the car (remember, he was seated in the middle row). * My husband called the finance department several times (7 or 8 times) and left messages over a 2 day period until finally someone called him back. * Our final financing price was $2000 more than we had agreed on. When we asked why, our financing specialist never offered any explanation; he just turned the computer screen towards us. We had to read through each itemized section to find the "hidden extras": Gap insurance, GPS theft tracker insurance, and some other insurance. He "claims" that the salesperson was supposed to discuss those options with us. I have found other reviewers who have mentioned this same dishonesty. * The car we wanted was at another dealership. We were told it would take 3-5 days to get the car. On the 5th day we called, several times before we finally got to speak to someone, to find out when we could pick up our car. We were told that the other dealership was still waiting on a potential buyer. WHAT??? Why werent we informed of this? No one bothered to let us know? We had money down and all the papers signed for almost a week. They sold the car to someone else the day we were supposed to receive delivery. * I have discussed this experience with friends and family. Surprisingly, one person had the same thing happen to her at another Ford dealership where she filled out paperwork and finalized the deal and then the other dealership sold the car to someone else. Another person had terrible customer service at a Ford dealership in Florida and left without buying a car. I have always owned a Ford in my 26 years of owning cars. Based on my experience with Capitol Expressway Ford and the other experiences from my friends and family who have dealt with other Ford dealerships, I have decided that it is time for me to look at other manufacturers other than Ford.

"5 Star Experience - Customer Service Was On Point!"

This past week I traded-in my old vehicle and purchased a new 2013 Ford Fusion. From the first time of stepping foot into the dealership I have had nothing but great experiences. This is now my second vehicle purchased from Capitol Expressway Ford and once again I had a smooth, transparent, and easy transaction. I want to give a special thanks to the Manager, Rick Martinez, for taking care of me through the process as well as the knowledgeable salesman, Daniel Pham. I was very impressed by the professionalism of these two men and I definitely recommend that you see them personally if you need anything. They delivered on everything that they said they would do and no games were played during this purchase, nor my first purchase. What also made this a 5 STAR experience was the customer service. The next morning after the purchase of my vehicle, I received a call from Capitol Expressway Ford asking me how I was doing and if I was content with my purchase...content doesnt even begin to explain it, I am ecstatic with my new Fusion! Just the fact that they gave me a call to check in to see how things were doing made me happy that I went with them. Now, I was very happy from just that one phone call, but then they went above and beyond, UPS knocked on my door the next morning and thats when I was handed a package from Capitol Expressway Ford. The package was a nice little surprise of chocolate covered strawberries from the dealership! The only thing that they couldve done better was if they delivered me a strawberry shortcake (thats my favorite). Regardless, I highly recommend this dealership for their professionalism and customer care. P.S. I accidentaly left my wallet and passport in my vehicle that I traded-in and I didnt even realize it because I was so excited with my new fusion. After getting halfway home (I live a few hours away) I realized I left my wallet and passport in the car. I then called up the dealership and explained the situation to Rick Martinez. He then overnight shipped the wallet and passport to me that day! THANK YOU! 5 STAR WORTHY

"Had A Great Experience"

Had a great experience was surprised about how fast they worked to get the deal done. I know with my credit it was not easy thanks guys.

"The Internet Person Matt Regan Was Excellent"

The internet person Matt Regan was excellent! Made the whole process easy and fun.

"Cap Ford Has Always Taken Of Me"

Cap ford has always taken of me, ive been to other dealerships and they have even turned me away. At cap ford they always treat me with respect and get they get the job done

"Great Experience"

the best experience i had. with a dealer which was a good experience the salesman helping with the purchase was good.......