"George Is The Best!"

Took Jeep in for service and to diagnose a burning smell. George kept me informed the whole way. He made sure I was happy with the final result. Have been coming to this dealership with Jeeps since 2010. We have always had two Jeeps. Don’t go anywhere else. And, ask for George in Service. He won’t let you down.

"Great Experience!!"

Thank you Austin Mu and Chris Amato for a wonderful buying experience. Both Chris and Austin are top notch and took great care of me and my wife. Look forward to doing business with you guys again in the future.

"Never Called Back Terrible"

Interested in purchasing a vehicle, gave my info n never returned call. I called again to get a update and told me im working on it. Horrible....lost a customer

"Jeep Service Review"

Thank you George for taking time to follow up on my service questions and making sure I have was able to get a rental vehicle so it wouldnt impact my commute to work.

"Service Department Failed Me"

I had my 2012 Jeep towed to this dealer (my first visit here) because the fuel pump relay had failed. I had additional maintenance work done while the car was there. When I went to pick up my car the first thing I noticed was the first entry was charged twice what I was quoted. They fixed it, but the fact that I had to notice it and ask to me is not acceptable. THEN the service manager Mo, opened the hood and the first thing I noticed was that the motor cover was not secured. He looked totally embarrassed, but frankly, a car should never be returned to a customer with parts unattached. FAIL again.

"Jeep Patriot"

Great customer service, great deals on oil changes and tire rotations.

"Awesome"

Very helpful and nice people. Takes their time to diagnose whats really wrong w/ ur car. Highly recommendable place for repairs. Tnx john for ur help!

"Not What I Expected "

Dealer is nice but poor selling skills from sellers.

"Terrible Service"

The customer service was absolutely HORRIBLE. My dad and I went there to purchase a car and the assistant manager Michael was one of the rudest managers I have ever encountered. How he is a salesman is beyond me. We had a price for a car that was on their website and when we went they marked it up two thousand dollars more. We showed him the price that was listed which clearly made him upset and he came back and was so rude he didnt want to talk to us or explain why they added two additonal services that were not mandatory that added up to an extra thousand dollars. We had every intention of buying a car that day but because of his rudeness it completely turned us off to the whole experience. Needless to say, we did not return and purchased a car elsewhere.

"Bad Service "

The sales person Mr Bauer was very impersonal and rude and makes me feel like he want me to buy something that I dont want ( Luxcare and alarm system) I dont recommend this dealer

"Great Service "

Jerry and Shawn made our car buying so pleasurable! Great dealership experience! Would definitely recommend to others.

"Grand Cherokee 2017"

I have purchased 2017 Grand Cherokee at this dealer since it could offer the lowest price although it is a little bit far from downtown and I have to seek help from my friends to drive me there. Jesse and Mr. Mu helped me so much but it cannot give me VIP package finally... not so satisfied.... But the service is excellent and everything seems fine.

"Excelent Service!!!"

Excelent service !! They called with information so fast

"Filter This"

Let me preface this review by saying that I consider myself to be a reasonable person. Im a 32 year old male. I had worked retail as a teenager and well into my twenties so Ive had my fair share of customer service complaints from people that could only be described as crazy. When I was wrapping up my purchase and taking delivery of the vehicle, I noticed a few deep paint chips in the body and pointed them out to my salesperson. He confirmed with his manager that they would arrange to have the damage repaired. No one reached out to me for almost 3 weeks after purchase to arrange this service. I had to call and email constantly before my salesperson made arrangements with Erin in customer service to help me out. I was told that my car would be picked up from my house the following week (another week of waiting) at 9 am on a Wednesday morning. Cut to 11am the following Wednesday and Im sitting at home, missing work and waiting. Again, I have to call to find out whats going on. It blows my mind that I had to initiate all the follow up throughout this entire process. Erin had just arrived to work and was very apologetic about the mix up and even offered to pick up the vehicle herself - I appreciate her concern during this whole ordeal. The car was eventually picked up at 5 pm (at my request) and I was told it could take between a few days to a week to complete the work. It took 12 days for my vehicle to be "ready for pickup" and I had to constantly call and inquire about the status. No one reached out to me with status updates and I never received a returned call after leaving my name and number numerous times. I now remember peoples names in service and the reception because Ive called so many times; Crystal at the front desk and Regan in Service. The phone etiquette was pretty poor. Heres a tip from a customer service vet; dont answer a customer with "what?".......and now Im resenting this place for making me sound like a crabby old man. So now that the vehicle is "ready". I have to arrange for my friend to drive my other car 45 minutes out to Orange County and miss half a day of work; I work in real estate finance and it is especially busy right now so missing work is very costly to me. This is not like calling out from when I used to work at Whole Foods and I just didnt get paid for a 6 hour shift; my job has deadlines for deals to get funded and for me to get paid. ANYWAY - But I didnt care too much cause I was excited to have my new Jeep back, finally. You know, I bought this car specifically for summer beach trips and camping and knowing that Ive lost these last few weeks is pretty annoying. Also annoying (besides my complaining), my "friends" are letting me hear it almost daily about how Im letting this place just walk all over me and if it were them, they would have gotten compensation/results...whatever! I just want my car back. When I was finally helped and had my car was brought up, naturally, I wanted to see the work that was performed. I was half expecting the paint job to be terrible with uneven finishes and possible brush strokes. My friend Vince was brought along as a second set of eyes in case I missed something in my excitement, but the new paint was good. My issue lies in the new damage and condition my vehicle was returned to me in. I cant believe that they would return the car to me like this! And before I get dismissed as just some disgruntled, impossible-to-please-customer, take a look at these photos. Would you put up with this if you just bought a new car? A new anything? The body shop that performed the work is Service King of Placentia but I shouldnt have to follow up with them; this is the dealers preferred body shop and they told me they would get the car, detail it and make sure it was all good before delivery.

"Amazing Service Dept!"

I tell all my friends with Wranglers to go here. They are the only team i trust to handle the repairs and adding new accessories.

"Great Finance Team"

Got my financed with a better rate than I expected! I send all my friends here to buy their Jeep Wranglers.

"Easy Process"

They made the process super easy for us to get in and out of the dealership fast!

"Happy With Service"

Got my car serviced here over the weekend. They were quick and got me in out of the dealership in no time. Advisors were helpful and answered all my questions

"Don-a-vee Jeep Lives!"

Brought in my Jeep for a complete service job and was taken care of. They told me exactly what my Jeep Wrangler needed and did not try to sell me products I did not need. I have brought in all my Jeeps in since 2000 when it was called Don-A-Vee Jeep and I still have the same Master Mechanic working on my Jeep.

"Tune Up-great Service"

Job well done when I took my Chrysler 300 for a Tune Up. 5 stars to you and your service dept!

"New Service Customer"

I needed front brakes and oil change for my Jeep. I was unsure about the quality of service and pricing from this dealership. I have to say I was impressed with both pricing and service, not to mention I was in -and out. I would definately recommend to a friend.

"Great Service, Great Experience!"

I went in looking for a specific color with specific packages and they had exactly what I wanted. Everyone was helpful and not aggressive sales people. Im very satisfied with the service I received. I would recommend them to my family.