"Josh Is The Man!"

Every time I take my car into Service, it doesnt matter if it is scheduled maintenance or to check on a concern, Josh Gates provide superb customer service and peace of mind. Every time.

"Excellence At All Levels Of Service!"

Andre Warren was outstanding. (However, this is my sixth effort at submitting an evaluation. Your email systems suck!)

"Drove In For Service...drove Out With A New Car!!!"

I took my 2015 Mini in for routine maintenance with Josh Gates. Quick easy check-in (as always). I got a courtesy shuttle ride back home and in a few hours received a call from Josh letting me know my car was ready. Went to pick up the car and while waiting, my husband was checking out the showroom and started talking to "Rockstar" about a few cars. Long story short, we traded in our current lease. which still had 10 months left on it, got into a 2017 2 door hardtop S, (which is the same car I had before but it was a base model, no frills) with lots of bells and whistles for only $11 more a month and only $400 down!!! "Rockstar" worked his magic with Karen Thompson in finance and got us a great deal. We kept them there until 10:00 pm after everyone had already left except the manager and they still walked us out with smiles on their faces...now thats what you call EXCELLENT CUSTOMER SERVICE! Definitely visit Bob Smith Mini and ask for "Rockstar" and you too will have an excellent experience.

"A Joy From Start To End"

A joy from start to end. Motoring advisor was knowledgeable, experienced in MINIs, helpful, and fun. I found the car that was almost exactly what I wanted, and found a way to make it the perfect car for me. That would not have happened at any other dealership. All the other people I met were also in full support mode. I was well cared for.

"Josh At Bob Smith Mini"

This was the summer that everything went wrong with my Mini, in June I had to have the coolant system replaced, and in July I had to replace my clutch and then a week later my power steering motor went out. My Mini has 110,000 miles on it and I know things start to go wrong but on a teachers salary my funds are limited. The Dealer closest to me was unfriendly and quoted me an outrageous price so I called Josh at Bob Smith Mini and he worked hard to get me a good price. Josh was kind and he got my car in right away and the price was the best around. I will never go anywhere but Bob Smith Mini for my car repairs!

"Minor Warranty Issued"

They always take great care of my car and Josh, my service advisor is the best!

"Women Friendly!"

I brought my old lease in for service. I had only owned cars before, so I wasnt certain how to end the lease and move forward with a new car. I was SO well taken care of returning the old lease and getting a new car. I felt even quite empowered by the women helping me. Women helping women with cars is definitely the way to go, gals! This place is truly the best and most trustworthy dealership in LA.

"Lease New Car"

Brittany was awesome! Great place and great cars!

"Exceptional Customer Service"

We drove down from Santa Maria to address a recall item and some basic service on my Mini. Our service advisor, Kenneth Firmin, and his service team were a pleasure to deal with. They were warm and welcoming upon arrival. Ken was very friendly, informative, thorough, honest, and efficient. He quickly checked us in, set us up for the day, and provided with us timely status updates throughout day. Ken even stayed late on Friday to ensure we were taken care of and ready for our drive home. Thank you for the unparalleled customer service.

"Love My Service Guy Josh At Bob Smith Mini."

Best dealership. Best service guy...josh. LOVE my mini!!

"Car Fixed"

Josh took care of me right away. He is knowledgable and called to keep me posted. Everyone there is incredible!

"Josh Gates Makes It All Seem So Easy!"

My car recently required fairly immediate service, but I was 3 hours away from Bob Smith MINI. I called Josh. He advised me to call Mini Roadside Service and arrange for my car to be towed in. He also arranged for a rental car for me to use in the meantime. It was all so easy on my part! By the time I picked up my car a day and a half later, Josh had determined, based on the warranty, that my out-of-pocket cost for all of this terrific service was only $50.00.. My friends are very envious of the treatment I receive at Bob Smith Mini!!

"Josh At Bob Smith Is The Best."

I drive out of my way to go to Bob Smith Mini and see Josh. Every time Ive been there for service or anything related to my mini, its always taken care of quickly and in the best manner possible.

"Bob Smith Mini In Calabasas Is The Best!!"

This is my fourth Bob Smith Mini because I love the car and I always get the best service at Bob Smith Mini in Calabasas. This time I purchased a fully loaded Clubman. It is beautiful. I love the electric seats and the sophisticated navigation system. My salesman was Anthony and he actually drove to my house and parked the car in my garage - to ensure that it fit. Amazing!! I also love the sun roof with the sun shade - perfect for southern California!

"Life Is Full Of Surprises"

i inquired online then I got a call from Justin. He helped me from finance application to finding the right car for me. Th negotiation took only a couple of minutes. He has his sincere way in enticing customers like myself. It was the most painless, no stress, no frills business transaction I have ever done. Thanks Justin and team for a job well done! I love my new countryman. You nailed it, man!

"Easiest Purchase Ever!"

Very easy purchase! André was easy going, polite, and helpful. Most importantly, he listened to what I wanted and actually delivered. (Not like some salespeople who show you all the cars you are not interested in. Thank you Bob Smith. You have a customer for life!

"Terrific Experience"

Just bought my first Mini. Excellent experience. André was superb as a salesman. Very professional, no hassle, and took all the time necessary to explain the car features to me. Thank you Bob Smith. You have a customer for life.

"Five Star All The Way!"

Fantastic group of people. Hassle-free buying. Impressive office. Very professional!!

"Salesmen Anthony"

Anthony salesmen was the best men. Very helpful and gave be the car u wanted. Thanks.

"My 2012 Cooper Engine Replacement"

Chasing a wicked detonation issue with my 2012 JCW Cooper Hardtop that I love to death. Josh was professional, helpful and courteous. New engine is installed, problem is gone, lets motor!!!!

"Bob Smith Is Great!"

The service at Bob Smith Mini is fantastic. They are responsive to the customers needs. I have a dealership 3 miles from my house but I drive over 30 miles to have my car serviced at Bob Smith. My service manager, Sue Bolger, was terrific. She kept me informed right along the way. You can trust that you will be dealt with fairly and quickly. Bob Smith is great!

"Great Buying Experience"

If you are looking to buy, make sure you ask for Rockstar, he gives the best test drive and is extremely knowledgeable! Everyone was lovely and Ryan the manager gave me an amazing deal.

"New Mini Driver From The Valley"

What a great experience! My wife and I have bought several cars before and this was the best team we have ever dealt with. Salesperson Anthony was helpful, knowledgable, and patient (I did three test drives). General Manager Ryan and Finance and Insurance Manager Kirsten were the icing on the cake. These three made buying our new mini fun! We had FUN buying a car. Go figure...

"Clean And Not Pushy"

100% satisfaction with Anthony as a salesman. Extremely knowledgeable about all vehicles on the lot.

"Cpo Purchase"

My experience from initial contact until finalizing the transaction and driving off the lot was exceptional and very professional. Although, I didnt get the price I requested, I believe we both finalized a "fair deal" for the vehicle. My "Motoring Specialist" and her management team answered any and all questions I had concerning my purchase. The complete process was truly enjoyable, I hope the driving experience will be as good!

"Service Visit"

Josh Gates helped me with my car and did an excellent job clearly explaining everything and making the process as easy as can be. He even was kind enough to drive me up the street to get a rental car. Talk about amazing customer service! Definitely would recommend! Everyone I experienced at Bob Smith Mini was very kind and helpful, which to me meant a lot since going in for work on your car can be stressful.

"Service Visit For Software Recall"

Josh was very attentive and helpful, took great care of me and my MINI. Great facility with very nice customer lounge and great shuttle service to and from errands while waiting for completion of my service. Extremely pleasant experience and my car was spotless inside and out when finished.

"Always 5 Stars At Bob Smith Calabasas"

On my 4th Mini Clubman. Always a superb experience leasing a car with Bob Smith. Knowledgable, caring, professional sales team always willing to work with you for a great deal. Especially want to commend Andre Warren for his outstanding service. He is the person to see if you are going to Bob Smith. He got us to into a new lease on an early turn in with a number we were all not sure could be accepted. But he did it. And he is just a genuine, personable, classy guy. No pressure, no sales talk. And we have been dealing with Josh in the service department through all of our Minis and he is first rate as well. Best part of Bob Smith Mini is there loaners are Minis and BMWs. We know if Bob Smith maintains this level of service we will keep coming back!

"Wonderful Experience"

This was, by far, the easiest car buying experience I have ever had.

"Bob Smith Mini Is The Best"

These guys are the greatest. Sue Bolger, my service advisor, is not only great to talk to, but knows her stuff and gets me in and out with a breeze. I always allow extra time before work to drop my car off, and never need it because she and everyone else make the process so easy. My loaner car is always ready, my own car always done impeccably, as well as returned clean. Thanks so very much!

"Great Experience!"

Great experience buying a car! Professional service, no pressure when buying, clean cars. I will recommend this dealer to my friends, excellent customer service from Anthony, I liked that they can work with what you like in your budge range, you will be always in control. I will go there again to buy a car! You wont be disappointed!

"Great Sales Demo"

Robert the "Rock Star" took great pains to insure that we knew everything necessary about the Cooper we bought and allowed both of us to take our time in getting to know how to properly drive this fun car. The entire staff was knowledgeable and competent. Best and most fun car buying experience ever.

"Great Experience"

After going to Bob Smith Mini for years for service on my original 08 Mini Clubman S, it was finally time for a new car. Since they had been so great in service (thanks Josh!), I figured they deserved the opportunity to sell me a new car. I worked with Alexis, and the whole experience was wonderful, and not full of the usual pressures I am used to in the car buying process. I spent most of the afternoon there, trying many models and types, and ultimately settled on the newly redesigned Mini Clubman. This thing drives much more like a BMW than a Mini. My hat is off to the wonderful team at Bob Smith for making my experience truly amazing on both ends of the dealership! I also appreciate all the attention and time Alexis spent with me, and ultimately my wife as well when she got off work. I would suggest this dealership to anyone looking for a Mini (talk to Alexis!), needing work on a Mini (talk to Josh!), or even deciding if a Mini is right (just try it out!). You wont be disappointed, and the customer service is what you would wish from every other company in your life!

"Magnificent Interactive Knowledgable Impecable"

Devastated by being T-Boned in my one week old Mini Cooper, I was referred to Bob Smith in Calabasas, which was close to where I was working. THESE FOLKS ARE AMAZING. Justin was instructive and engaging as a sales rep. I cannot say enough about Ryan Amico who took the lets get to know one another and communicate in negotiations, so I could get this second Mini in a month. Kristin in finance broke down all the details, listened to what I wanted and NEEDed and then worked the numbers to get me there. I HAD FUN buying this car, even under the stress and amidst insurance and lawyers. I actually came away feeling like people cared and I could finally breathe. Ive never dealt with a team of such authentic and capable individuals working with cars. Oh yes, I drove away in Mini Heather Rosei on St. Patricks Day, My Lucky Day now being part of Bob Smith Mini family!!!

"Excellent Custoner Servive !!!"

I had a very good experience at Bob Smith Mini while purchasing a Countryman for my wife. My sales Reps. Andre and Kristen, could not have been more pleasant to deal with. They were very courteous to my son and I during the negotiation process, plus Andre and his Manager Ryan gave me a Great Price on the car. I strongly recommend you give these folks at Bob Smith Mini a chance to earn your business. They are First Class ! Greg B.

"Sue Is The Best!!"

Sue is the Best!! I missed my appointment the day before and she got me in no problem the next day.. Quick service!!

"Great Service"

Great service. The pick-up and exchange service allows the customer to avoid all traffic and distance issues from home to dealership in Naperville.

"Excellent Customer Service And Friendly Staff"

Staff took good care of us and made us feel comfortable making the experience enjoyable

"Great Service And Great Staff!"

Andre and Alexis and the rest of the Bob Smith Mini Team are amazing!!!! Very pleased with my deal on my Mini Hard Top, if you want a Mini Cooper go to Bob Smith Mini!!!! Givo

"Service Department Review"

Brought my 2008 Mini in for a factory recall service and oil change. Everyone I met was happy to be there and very helpful. I was issued a loaner Mini at no cost other than fuel and I was pleasantly surprised to find they washed my Mini. Kudos to Josh and the team!

"Great Experience For Car Buying"

I just bought a Mini Countryman S. The salesman, Andre Warren, was excellent--very smart and professional. He answered my questions without hounding me or trying to steer me to a particular car. He was very responsive and provided me with the information I needed to make the right decision for my driving style and what I wanted in a car. Overall, it was an excellent experience.

"Came In For Service"

We came in for service for our MIni and Sue Bolger took wonderful care of us. We got a loaner Mini, and now of course I would love to have a new Mini. Thanks for your hard work Sue!

"Service"

A computer module needed to be replaced asap, which was handled immediately by the folks at Bob Smith Mini. A special shout-out to Sue Bolger, Service Manager, who made sure everything was taken care of.

"A Terrible Experience With Bob Smith Bmw"

My daughter was interested in a 2012 Mini and had met with Robert "Rockstar" several times about one particular used Mini. She went back one final time and asked that my wife and I drive up to see the car and complete the deal. Rockstar took me for a last test drive. He did explain that there was another buyer also interested in the car but told my daughter she had "dibs" on the car if she wanted it. After my test drive, we all sat down to conclude the deal. My daughter was so excited to own this beautiful car. Just as we were about to begin the paperwork, the manager, Chris Knutson, walked in and said that the other party already was already buying the car and took the keys from Rockstar! This, after two days of our daughter working out a deal with Rockstar! This after we drove up from Northridge to close the deal. This, after our daughter was told by their rep that she had first dibs on the car! She was crushed. Chris simply said that the law allowed him to do this, knowing full well that my daughter was interested since the day before and that we were ready to conclude the deal. When I contacted the general manager about this, she seemed to understand our upset and said theyd make good to find her a car of "equal or better" value. In the weeks that followed this clearly didnt happen and we were basically ignored from then on. This is a terrible place to do business with!

"Exceptional"

of course, offering a car thats a blast to drive cant hurt, but the folks at Bob Smith give exceptional service ... since it shows from top to bottom, it must be backed up by management ... just one example, they offer a loaner while your car is being serviced! where is that offered anymore?

"Bob Smith Mini Of Calabasas"

All the reviews praising Mini of Calabasas team are spot-on. I just purchased a (barely) used 2014 Mini Clubman there and couldnt be more pleased,let alone pleasantly surprised, by the relative ease of the experience. Robert aka "Rockstar" really does rock. He is everything a salesperson should be: laid-back but extremely knowledge, professional but extremely caring and empathetic. Buying a car is normally a stressful process, especially during the price-haggling phase. But in Rockstars capable hands, the experience was (I kid you not) an absolute pleasure. Same goes for Eddie, the gentlemanly financial manager, who made the final portion of the sale -- the portion I usually dread -- a relatively stress-free occasion. He laid out all my options in great detail, never once resorting to high-pressure salesmanship to get his points across. Long story short: great experience at a great dealership.

"Bob Smith Mini"

I just bought a 2015 Countyman from Bob Smith because my wife bought her BMW from Bob Smith up the street and I really was interested in the Mini Cooper, but I waited until I was in a car accident and then I no choice to get my Mini!! If you go there ask for Robert aka "Rock Star" he was the best! He explained everything about them, the car, had me test drive a couple different ones and most of all got my payments to where I wanted them! The whole staff was great on getting me in and out and "Rock Star" even followed me home so I could get my rental car back. Cant wait till I have to buy my next car with them!

"Excellent Customer Care!"

First time MINI owner and first experience of going to a MINI dealership. Was expecting a big dealer attitude, but Josh our service adviser could not have been more polite and helpful. He did a good job listening and explaining and took great care of us from start to finish. Overall, an excellent customer service experience that I would recommend to others.

"Great Sales Team"

From Chris K (Sales Manager) finding us the exact care to Garrett who handled our personal needs in getting to know Mini highlights we couldnt be more satisfied.

"Bob Smith Mini"

Highly recommend this place. The facilities are beautiful and siting area is very comfortable, although Ive never had to wait. They even have a shop area with lots of cute mini paraphernalia.