"Purchased Used Car From Colin Frayne"
Wonderful long distance buying experience. Thank you everyone.
"Pleasant Experience"
Looking for a Ford Truck. Easton Lawson made this buying experience"painless" and easy. Tasca had on hand the truck and features we were looking for. Easton was informative, professional and easy to work with.
"Tasca Ford Berlin, Ct"
I received a great deal on my new car. The employees are so polite, patient and knowledgeable. Robin Robinson helped me decipher all the paperwork and explained everything to me in laymens terms. Even though the dealership is 41 miles away from home, I will travel to Tasca for servicing my car . If you need a car, check them out and find the car of my dreams. Thank you Tasca Ford Berlin.
"Colin Is Very Good At His Job!"
We had a great experience leasing our new car. Colin was very informative and engaged the entire time. He even bonded with our dog! We left Tasca with exactly what we wanted and a smile on our faces. Thank-you, Colin!
"A-1 Customer Service!"
Stopped in to service my Grand Marquis and ended up trading it in for another vehicle. Easton Lawson was my salesman and made the whole process a breeze! No pressures, arm twisting, or anything of the sort. He listened to what my needs were and got me into a newer car in just under 3 hours! The GM Stephen Lucas worked hard alongside Easton to find me affordable financing that fit my needs. I will definitely be recommending Tasca Ford in Berlin to my friends and family members.
"Worst Service Experience"
The service took excessive time, excessive cost, and poor communications. I made an appointment for 10/5 at 12:33 p. m. to check a front-end noise and a chirping noise. I dropped the car off at 11:30 a. m. I got a call from the service advisor at 2:30 stating that the front-end noise is from the right wheel bearing which needs to be replaced. They need another hour to identify the noise in the rear end. I talked to the service advisor at 5:15 and there is no estimate yet and they are checking on parts. The car also needs rear shocks. The service report says that both rear shocks are rotted. I dont know what that means. The next morning i was notified that parts are available and the estimate is $1400. I authorized to proceed. i called the service advisor at 1:00 p. m. to get an estimate when the car would be done so I could plan my afternoon. The advisor said he did not get the paperwork from the technician yet so the car is not done. I asked him to contact the technician to get an estimate for completion. He said he would and call me back shortly. I didnt hear from him again until he called at 3:00 p. m. and said the car was finished and I could come and get it. The final bill was $1462.35 which included $902.65 for labor. I asked the service advisor for a breakdown of the labor and he said there isnt one. I find it hard to believe that the cost to diagnosis, replace a wheel bearing and 2 shocks is $902.65. As of today my car still has the chirping sound.
"10/10"
bought my first car here! eric was so helpful and worked with me in the buying process. very satisfied with my purchase and the customer service! thanks eric!
"Ford F-350 Dump"
Colin was easy to deal with, I knew exactly what I wanted and he was able to take care of me quick and efficiently. Colin went above and beyond to have the truck delivered to me due to the distance I was traveling to buy it.
"Experience @ Tasca Ford Dealer"
Great experience because Manuels salesman provided me with a great customer service. He gave me all the information I needed. If I come back, it will be because of the way of his attitude. On the other hand, I was dissapointed with the dealer because I think they dont put enough effort into giving me what I ask for. I went into one of your competitor dealers and I was able to get the deal I was looking , for a vehicle a little bit more expensive than the initial one.
"Very Impressed."
From the moment I called, to when I left, the folks over here at Tasca were top notch. I first talked with Courtney on the phone to set up a time to come in to check out a car I had seen online. She was very courteous and handled all my questions. I then dealt with Shannon when I first got there, but ended up working with Jose for most of the process. I have not shopped for a new car in some time, so I wasnt sure what to expect. They took me through the process effortlessly. Although I did not move forward with the purchase at this time, I will definitely use Tasca Ford in the future.
"Sets The Bar For A Car Buying Experience"
With a salesman like Colin, it was impossible to have a bad experience. Colin and Tasca set the bar for a car buying experience. Between the fair prices and the hard working employees, the entire process is quick, easy, and stress free. Colin took great care of me and provided an experience I have not gotten from any dealership Ive previously purchased from. I got a generous value on my trade in and am extremely satisfied with the price I paid for my 2016 Mustang. Tasca was $6,000-$8,000 cheaper than the competition! I will definitely be buying my next car from Tasca and will be recommending them to my friends and family. Thanks to everyone at Tasca and Im looking forward to the happy memories in the years to come in my Mustang! Sincerely, Mark Blair
"Best Experience I Have Had"
My experience with Tasca Ford was one of best I have had purchasing a new vehicle for my mom. When I arrived, I was greeted by Colin who was very polite and receptive to my needs. I explained the situation to him and what I was looking for. He researched his system for the inventory of Ford Focus hatchbacks. Some of them were ok, but didn’t really fill what I needed to get. He took me out on the lot to look at new cars and we found the one I needed. The Tasca team worked together and gave me a price that fit what I was looking for. They allowed me to take the car to my mother’s home for her to see and it met her approval as well as mine. I gave Colin all the information he needed so when we arrived the next day my mom only had to sign off on the paper work, give a little more informationa and off she drove in her new car. Thank you to all at Tasca and especially Colin. You made what I thought a hard task into an easy one. Everyone should ask for Colin he has a way of making feel like family and very relaxed about the car buying experience.
"Mr.pabon"
Me. Manuel Guerrero is a ver Y good seller. Thanks for your atention.
"Colin Frayne A Salesman Above The Rest!!"
I recently purchased a truck from Tasca and could not be happier. The service I received from my salesman Colin Frayne was amazing!! He was very knowledgeable about the various vehicles on the lot. Colins service was above and beyond what anyone could expect from a dealership. I will be referring everyone to Colin and returning myself in the years to come. Thanks again Colin!!
"Bought New Fusion"
We went into Tasca looking for a new car. Colin helped us find a comfortable vehicle and we drove it home that day. I would recommend anyone to buy their car from Tasca Ford. Well be by after the winter to get our next truck. Thanks Colin!
"Tasca Ford"
A great experience all around. Salesperson Colin Frayne went above and beyond to find the perfect vehicle for us. The transaction was quick and easy. He gladly spent all the time we needed to learn the wonderful new features we so enjoy.
"Still Smiling Over Buying A Truck At Tasca Ford!"
For 11 weeks I really had no success in searching tri-state area for a late model Ford F150 in good condition with low miles and reasonable pricing. Its just not an easy task as often used trucks are beat to hell or with their condition misrepresented by dealerships and still listed at unreasonable and inflated prices. I also met more than my share of unpleasant and difficult sales people whose primary goal seemed only to pressure the last dollar out of prospective customers. So, I fully expected more of the same when I visited Tasca Ford in Berlin, CT to check out a truck they had advertised and seemed promising. But I couldnt have been more wrong. When I showed interest in this one owner and beautiful blue F150 Super-Cab truck, my saleswoman, Nitza Fuentes, was the ultimate professional. She was knowledgeable about the product and our entire discussions in attempting to strike a fair deal were comfortable and without stress. During the test drive Nitza even allowed me to take my Jack Russell Terrier along and Roscoe sat in her lap the entire time... and trust me, Roscoe is far better judge of someones character than most people I know. The truck drove beautifully and it even looked like no one had ever sat in the passenger or rear seats. It was also more than fairly priced, but like most buyers I had a budget and a sales price and financing payments in mind that I needed to stay under. So we didnt quite agree at first. Still there was none of that "take it of leave it style" you can often expect at many dealerships when attempting to purchase a pre-owned vehicle thats in high demand like the F150 model. Even when the Finance Manager, Stephen Lucas, joined the discussion, it was still low key without any pressure whatsoever and both Nitza and Stephen listened to my concerns with suggestions as to how we could compromise. In the end both sides moved a little on a fair final price and I got the financing I needed and am pleased with. So Im now a happy owner of a really nice F150 truck and I really cant recommend anyone going to any other Ford dealership without giving Tasca Ford at least a visit first. Say hello to Nitza and Stephen. Youll get treated fairly and professionally. You dont have to believe me, trust my dog, Roscoe, they are really nice people ...
"Used Car Experiance"
A very good buying experience a Colin the salesman was very helpful in getting me the best possible deal I got the internet pricing a very great buy, on a v6 Mustang coupe w/automatic trans a non smoker car with a clean interior, Bose stereo and 6 disc player dealer safety checked all brakes were replaced with new rooters,calipers and pads ,belts and heater hoses air cleaner replaced .
"Great Buying Experience"
We went to Tasca Berlin looking for a used truck. Within minutes of arriving we were greeted by Colin. He took the time to understand what we were looking for and helped identify the exact vehicle that met our needs. He made us feel comfortable throughout the entire process, answering questions and being very personable. We are pleased with Colin and the rest of the Tasca Berlin staff as we drove home today with the vehicle that met and exceeded our expectations! We highly recommend Tasca Ford of Berlin and be sure to ask for Colin!
"Horrible Experience"
Would give 0 stars if I could. Had to drive 100 miles one way after confirming by email and phone for the availability of the vehicle 2 days in a row and they had transferred the vehicle to another location. Apparently no one there knew about the inventory till I reached. To top it all they did not have another similar car to show either. Horrible experience.
"Colin Is An Excellent Sales Representative. He Is"
Colin is an excellent sales representative. He is honest, knowledgeable, hard working. If he doesnt have the answer, he will get the answer. Great experience. I would insist on him helping me in the future. Thanks for the experience.
"Super Salesperson! Excellent Customer Service!"
Nitza Colon went above and beyond to help us buy our used Ford Expedition! She is extremely knowledgeable and professional! No question went unanswered and she always followed up. We whole heartedly recommend working with Nitza! She is the best! Dori and Bob Bosko
"Great Experience!"
Colin my salesman was great. The whole process from start to finish went great!
"Nitza Colon"
Nitza was great very professional and helpful. She helped me find the right truck for me. I was able to give my husband Francis a great fathers day present he was very happy. I will definitely recommend Nitza and staff to my friends and family.
"Smooth Transaction"
Was looking for a used car and found a Nissan Murano available at Tasca. Easton was the Sales Rep who helped me. He was professional, knowledgeable and friendly. He made the process of buying the vehicle stress free and seemed to care and make sure that I was satisfied and comfortable with my decision of buying this car. Overall I was quite happy with working with Easton from start to finish.
"Excellent Service"
Even though i didnt buy a car form them, their services was great. Ken and the manager were very kind and understanding. They were not pushy or aggressive! If i had the time i wouldve waited to purchase my car from them. The only reason i didnt was because they didnt have what i really wanted within my price range.
"Worst Dealer Ship You Can Go To"
WHERE DO I START? PARTS DEPARTMENT NEVER PICKS UP. SERVICE DEPARTMENT TAKES FOREVER TO GET INTO. AND VEHICLES ARE NEVER DONE ON TIME. VEHICLES COMING BACK WITH SAME ISSUES THAT WERE COMPLAINED ABOUT. IF YOU TRADE IN A VEHICLE THEY WILL LOW BALL YOUR VEHICLE BY THOUSANDS. OTHER FORD DEALERSHIPS WILL GIVE YOU A LOT MORE. AND VEHICLES ARE WAY OVER PRICED ONCE THEY ADD THERE SPECIAL "FEES" IN.
"Terrible Service"
f there was less than 1 star that would be my rating. Brought truck in Sunday to be fixed Monday, "wrong" part was ordered, but truck was in too late for the part to be delivered first thing Tuesday. Tuesday afternoon - part arrived late, and did not want to rush the repair - had to get a rental car (which they paid for). Wednesday afternoon truck is finished, but now with a scratch on the door that was through the paint. Had to leave the truck for the auto body team to fix (I will say Tom in Autobody was great and true to his word), which is not what I can say about their service delivery team. Overall its great that the lobby is nice and comfortable, because you may be there for a while...
"Excellent Communication And Service"
They completed all the work in a timely way making sure all fixes were successfully executed. I was very impressed by them taking the steps to fully correct the issues versus taking shortcuts.
"Quality Service, Helpful Staff, No Nonsense Sales."
Ive been a Ford owner for years. Ive been through several different dealerships as an F150 owner. Visited Tasca when they opened their doors in 2014 and have not needed to go anywhere else. Rick Miller and his group found the truck I wanted, set up a deal and stuck with it. No surprises prior to purchasing. It made the experience much easier than what I had dealt with at other Ct dealerships. If you are serious about buying, or just beginning to look, look here first. You wont have to go anywhere else.
"Insurance Agent"
I had the pleasure of working with Jen Robey this April when I purchased my 2013 Ford Escape. She was a true professional who never pressured me and worked with me in finding my vehicle that I now drive and love. I would highly recommend her and Tasca Ford to my friends, family and customers. Thanks again Jen!
"An Excellent Experience, Again!"
Our new 2016 Ford Explorer was the second vehicle we bought from Tasca in two years. From the time we walked in the door and our sales associate, Edgar, popped right up to help us, to the time less than 24 hours when we drove our new Explorer off the lot, everyone was not only helpful and knowledgable, but more than willing to go the extra mile to make the deal work for everyone. Our finance guy, Jeff, even found us an extra $1,000 in incentives on his own, without our knowledge, which was a very pleasant surprise when we came in to pick up the vehicle. There was never any pressure from anyone in the Sales Department to make the sale (the thing that makes me dread walking into a car dealership the most is the old "what do we gotta do to put you in this beautiful vehicle today" schtick), and both Edgar and our Sales Manager Gary were more than happy to accommodate my ridiculous asks (installing running boards and an armrest safe, yes like where you store your valuables). Overall, another excellent experience, I highly recommend Tasca Ford to anyone in the market for a new Ford who wants a great vehicle at a great price.
"Two Thumbs Up!!!"
Searched for a couple of weeks for a used truck. Found an amazing 2014 GMC Sierra SLE at our price. It was in perfect condition. Called to talk to a sales guy but that guy had to leave for an emergency...... so Adrian took over. It was a very easy sale for him because we had cash and wanted this truck. He was very professional..and let us tske this big rig out for a drive. Being as it is a Ford dealership he didnt know a whole lot about GMCs. Which is fine because we were originally looking at Fords. But Adrian spent the weekend doing some research and showing us all we needed to know about the truck. They have a 7 day hassle free return policy, 90 day bumper to pumper policy...and we also were still able to get the GMC warranty. All in all it was a good buying experiance. Id recommend this place to anyone.
"Great Service. Comfortable Waiting Room."
The service was professional. The personnel were polite and courteous. The work was performed in a timely manner. I have dealt with the service department before and they made the experience as pleasant as before.
"Quick Lane Service"
The 3yr. warranty on my 2013 vehicle was ending shortly so getting a free alignment check was high on the list for maintaining my Ford. Unfortunately for me, the alignment was off, so Tasca gave me a $25 discount on-the-spot for the service which they did right away. Experienced Drivers know through vehicle feedback, when the alignment is off, as the last time I drove on the highway the car was not tracking properly(pulling) around a high speed curve. I just needed it to be checked and verified which it was. Tasca is an outfit that doesnt beat around the bush and neither do they try to sell you something you dont need. My experience with Tasca Service is that they are extremely knowledgeable, competent, and honest, which is a rarity in car dealerships these days. I recommend them Highly!
"Great Experience"
Jen took my initial inquiry phone call on a snowy morning. When I arrived at the dealership she had already personally cleaned off the Explorer that I was interested in. After some discussion and looking at different options, I made a deal for that vehicle. Jen spent the time to explain all the details and services available at Tasca as well as completing the sale and delivering the car that day.
"Great Experience Selling My Car"
I was looking to sell my Ford Mustang and thought Tasca in Berlin might be interested. I dealt with a General Manager there (Rick M) who took care of the entire process. Great responsiveness to my questions. I sold the car to them even though I didnt buy another car there. Both, Tasca Berlin and myself are happy with the deal.
"Great People Great Service"
My car broke completely so i was in need of a new car fast! My sales person Kevin was great he went through many of the cars for me explaining about them what has what and so on! We ended up picking a used 2012 Honda Accord! We were a little worried since weve been trying to repair our credit that wed actually get approved! But we did he was great when we were signing all the paper work making sure to explain everything for us since it was my first time buying a car! Even when Kevin wasnt there Jen was happy to help us making sure the car got cleaned and was ready for us the next day since I needed a car quickly! Everyone there were great and friendly! Even after I purchased my car John came out to make sure he thanked us for his service! They just have great customer service and when my husbands jeep finally goes we will be back at tasca ford!
"Excellent Buying Experience"
We went to Tasca to see a 2016 Fusion that another dealer offered to us, We had located this vehicle online, We were greeted by a friendly non pushy sales person, Lianne Conroy, She spent time with us showing us various vehicles we were interested in, The price offered and the dealings with others to get to the price was tremendous, We like this new way of buying cars,
"A Great Experience"
Jay and Jeffery were great to work with. We were treated with courtesy and respect. If you visit Tasca, we highly recommend that you ask to work with them, by name.
"Purchase Of Used Honda"
Loved working with our Sales Rep. Dennis and the Business Manager--great guys who did a great job for us.
"Good Personal Service"
Tim knew I was in a rush due to family problems and did his best to get me out quickly .I really appreciated his extra effort. Thanks again Tim
"Service Department Service"
I would like to thank the people in the service department, Jim, Mike and Luke. They are always helpful. Luke was the mechanic that fixed my car. He appears to be a great mechanic. Mike always takes the time to explain what is wrong with the car and how it can be fixed. Jim works in service and is always very helpful as well. All of the service reps are very helpful as well. Thank for Tasca Ford for the great service.
"Excellence All Around"
I went in to look at the ford fusion. I was greeted by customer service agent who directed me to Dennis Asfalg. He was very knowledgeable and courteous. The test drive was informative and I left with a good feeling. I test drove a few other brands of cars but in the end decided on the Fusion Hybrid Energi. I went back to Dennis and ordered the car I wanted. This was on Friday. The exact car I wanted was at their other location in Cranston,RI and it was picked up the next day and delivered to me on Monday. The thoroughness of the walk through of the car was great. Especially since so much more advanced than my previous car. In Addition, I was taken on a tour of the facility which was a nice touch. The Financial aspect was quick and painless, even being a little less than was discussed previously because of rebates. I would definitely recommend this dealer and especially Dennis. It was actually a very pleasant experience.
"So Easy!"
I knew I have wanted a Ford Fusion for over a year. I have done the research and when I was ready I contacted Tasca. When I arrived at the Dealership, the vehicles that met my criteria were in the front of the Dealer, waiting for me. It had been snowing and it was cold, so to have them right by the door was wonderful. The salesman was very knowledgeable and I was highly impressed on the entire process. The vehicle I chose met all of my criteria and it was amazing of how easy the process was. I didnt need to shop around, going place to place. I was very pleased and would go back again! Thank you Dennis for your wonderful service!
"Great Experience"
We were pleasantly surprised by the helpfulness of Dennis Asfalg, the salesman. He was more than willing to help with our car purchase, yet he wasnt pushy. After looking at other dealerships we were so happy to find Tasca. We LOVE our new van! Thank You.
"Great Experience!"
Jay Rosado made my car buying experience very easy. He was the ultimate professional and I would highly recommend him as a sales consultant. My vehicle was brought down from Mass and he worked hard to help me seal the deal. It was a very emotional experience letting go of my 13 yr old SUV and purchasing a new one but Jay made me feel comfortable with the process. Had a little problem with the business office but overall, great experience!
"Awesome Experience!!"
I must say, I only visited the dealership to get an oil change, but by midday, I was driving off in a brand new car! Amazing. Jim McCabe, you are a great salesperson. There was no pressure to purchase a car, yet I felt like Jim was helping me make a long term decision. I am definitely going to send more business your way.
"Helpful, Comfortable, Friendly"
My experience at Tasca Ford was great. Jim was awesome working with when purchasing my vehicle: he was very friendly, very helpful, comfortable to be around. I couldnt ask for a better sales guy!!! Also, when I needed service done to my vehicle, the experience was a breeze from setting the appointment to getting the service that I needed done. The service guy by the name of Brian was very friendly, helpful, and had a good sense of humor. The owner was helpful in regards to my experience as well. Overall, I had a great experience at Tasca Ford and I would like to say enclosing that Jim and Brian went above and beyond, two great guys!!! Also, I would like to add that my experience with Tasca Ford is better then the experience that I had with Honda of Groton, CT.
"Excellent Service Department"
I only own one Ford, but I bring all of my cars to this dealership for servicing because I trust them. They are polite, knowledgeable, and the prices are very reasonable. I have had the pleasure of working with Bill and Jim, and I have been very pleased with the experience.
