"Cadillac Xt5"
10-05-2017
Like everyone else, I did plenty of research before heading to the dealership. I was already a Cadillac owner. Ed McMullin took the sales process one step higher. Despite the fact that I was already planning to buy an XT5, he was thorough about explaining all of the features, improvements since the SRX and completely impressed me with his knowledge of the car and enthusiasm for the car. He is the only car salesman I can say I have been impressed by. I will definitely refer my friends and family to him. Sadly, however, Im the only Cadillac owner among my F/F. Maybe that will change once they speak with Ed! Thanks Ed!
"Simple"
I went in to look at a used truck and ended up purchasing it that day. The process from A-Z was extremely easy and they worked with me through the whole thing. If you need help ask for Alex. Highly recommended.
"Great Experience"
After a few weeks of incredibly horrendous salespersons, I came across Elio Espino of Cadillac of Norwood. What brought me there is that they had the used vehicle, an Escape in the color and the options I was looking for. From the time I met Elio until I drove off with my Escape the process was nothing less than exceptional. No pressure and more knowledgable about the vehicles on the lot than one would expect. I would never buy a vehicle just because of the salesman, but I sure have walked off my share of lots because of them. Simply put, if you are looking for a Cadillac or other fine used car you surely wont go wrong with Elio at Cadillac of Norwood.
"Great Help Till Something Goes Wrong "
Bought a used Cadillac STS drove it for less then 1100 miles and it went into reduced power mode and needed to have the traction control serviced. Called and they informed me they werent able to fix it because I had purchased an extended warranty and I can take it to any dealer near my home. Point being is I have only had the car for less then a month and havent even put 3 tanks of gas in it so I shouldnt be using the extended warranty. Its a shame because I had told a few people looking for new cars how great the experience was, know I will be telling them to go elsewhere. Poor service when it comes to them fixing a problem soon after you purchase a vehicle from them.
"Highly Recommend"
Just picked up my new ATS this week. I had been shopping around for months. I new I was going to buy from Cadillac of Norwood and from Al, the salesman, 5 minutes into the conversation. They dont play head games and cut to the chase. Even the finance person, Ashley, made me feel very comfortable. Also, I met Mike the owner..I HIGHLY recommend this dealership.
"Horrible Service Dept"
every time I come for an oil change they never have enough techs on the schedule. Theres always a crazy wait time. I asked for a rental instead of waiting and they said I would need to get on from a rental company and I would be charges $30 for the rental or wait 1hr 30min for my car to be serviced. My wife owns a Lexus and every time we take the car in for any tuneup/oil change at the Lexus dealership, the dealership always asks us if we want a rental while they work on the car. This is so convenient because were able to get our errands done while the car is being worked on instead of just sitting there waiting for the car. I think thats horrible service from Cadillac that they would rather have you wait for your car or make you pay for a rental instead of providing you with a rental. 2.5hrs later, my car was serviced and it was washed, however only the front driver and passenger seats were vacuumed, no one touched the back seats.
"Buying First Cadillac"
After my last review, i was contacted by the General Sales manager. i Brought the car in and was greeted and helped by J.J who made sure i got everything i needed for the car. J.J and Alex were very easy to deal with and made my visit very enjoyable and went above and beyond in assisting me.
"Buying First Cadillac"
Bought my first Cadillac about 2weeks ago from this dealership. Spoke to someone only who advised me to come in and speak with a Rob, got to the dealership and Rob immediately assigned a Maryann to deal with me. Nothing more unprofessional than coming into a business after speaking with someone who tells you go see a specific person and he will take care of you and you end up being passed around during your first handshake with the person that was "supposed" to take care of you. Maryann had not knowledge of the vehicle I was coming in to buy. During the test drive she did not give me one selling point of feature about the car, she just told me where to go during the drive. I have never see a car sales person demonstrate a severe lack of knowledge on the product they were selling. The car was missing headsets for the rear entertainment system, floor flats and the cargo cover was missing as well. I asked if I would be provided with them and Maryann stated yes, that after the purchase of the car I would be provided with Mats, headsets and cargo covers. During the sale negotiation I was going back and forth with Maryann who was going back and forth with her manager trying to get to an agreed price. every time she came with an offer I would counter offer it. it came to a point where I could see she was not motivated to sell me the car and she tells me "Well, you dont have to buy the car you know". what came out of her mouth had me shocked she would say something like that, I immediately asked to speak with her manager, which at that point she starts asking me why I want to speak to him and I again asked to speak to her manager. She tells me he is busy and not available, I told her I would wait for him. After a few minutes she gets up and gets the manager "Jay" - now Jay was a great guy we agreed on a final price and he was very helpful and so was the finance lady which I forgot her name but she was awesome as well. Vehicle is now sold on a Saturday and I pick up the car on Monday night and the mats dont even look like they belong to the right car, the headset was given to me was from another model Cadillac and it was only one given to me not two as promised and I dont even know if they work with my Cadillac because of the different model. the cargo cover did not fit my car and Maryann said she would call me with a new and its now been 2weeks since I bought the car and no call from Maryann. a week after I bought the car I had a check engine light come on, so I take it back to the dealership around 2:30p and they close at 3p. the guy tells me its too late for his guys to look at the car and he just cleared the check engine light and told me it was just for emissions and told me it happens all the time and that if I get the light again to come back again. I told him I didnt want to come back I wanted it fixed now or I could leave the car and pick it up another day, he tells me itll be hard for his guys to find the problem now because he already cleared the check engine light/code. so I left and im waiting for my check engine light to come back on. This weekend ill be going back there for them to check my headlights as to why one light is brighter than the other one and will post how that visit was.
"Best Car Buying Experience!"
I went to Cadillac Norwood looking for a 2013 ATS. Ed McMullin gave me a friendly greeting upon arrival. I told Ed exactly what I was looking for in terms of interior/exterior color and features such as sun roof, back-up camera etc. (this is a female driver of course), and he brought me out the perfect ATS! We went out for a test drive and Ed was very knowledgable about the vehicle and answered all of my questions. We closed the deal back at the dealership that same day - Ed was able to give me a great deal on both my trade in and the ATS. When I returned at the dealership a few days later, the car was ready to go and Ed took his time to go through all of the features of the ATS and helped me to set up my Onstar account/sync my iPhone with the bluetooth. Cadillac of Norwood and all of its exceptional employees exceeded my car buying expectations. I would recommend this dealership to friends, family and everyone! Overall, the best car buying experience Ive ever had. I will definitely be a returning customer when it comes time to purchase a new vehicle.
"Bought A Car!"
I was driving thru the lot last week looking for a used vehicle, when I noticed a 2012 Chevy Malibu. I went inside and was helped by salesman Ed McMullen. He was extremely courteous and helpful and made the buying process enjoyable.if youre looking to buy a vehicle, new or used, I highly recommend Cadillac of Norwood and salesman Eddie!
"Great Buying Experience"
I contacted Cadillac Norwood about my interest in a 2015 Escalade. Nicole promptly got back to me and set me up with a salesperson upon arrival. Kevin Schuster greeted me and had the car ready for my test drive. He was very knowledgable about the vehicle and answered all questions. Back at the dealership, Kevin gave me a great deal on my trade in and we were able to close the deal that day on a new Escalade. Throughout the whole process, Kevin went above and beyond the call of duty. He took care of all the paperwork and had the car ready upon my return later in the week. On the pick up day, Kevin kindly and patiently spent an hour with me going over all the features of the Escalade and setting up my Onstar accounts as well as synching my phone with the bluetooth. He later got me my inspection sticker and new registration. Several weeks later I got to experience the wonderful service department after having a problem with the 4WD system. Paul worked with me to order the part that was needed and set me up with a loaner car on 2 occasions. He even found a way for me to pick up the car after hours. I cant say enough good things about Kevin Schuster and Cadillac Norwood. I highly recommend anyone to purchase a Cadillac from this fine establishment and youll be in good hands with Kevin. He is a shining star in what I am sure is a strong sales force at Cadillac Norwood. And kudos to the service department, especially Paul.
"Great Buying Experience!"
I recently purchased a 2014 Cadillac SRX and Im so happy with it! Kevin Schuster was extremely pleasant to work with! So refreshing to have a sales person who listens to your wants/needs and deliver without being pushy. Kevin is professional, respectful and absolutely straight forward. l couldnt have wish for a better car buying experience. Jeff Craig in finance was very pleasant and efficient in setting up the loan and explaining all my options. This was by far the BEST experience Ive ever had at a dealership. Im sold! :) I definitely recommend Cadillac of Norwood to anyone looking to purchase a new/used vehicle.
"Exceptional Service!"
I just recently purchased a 2011 Cadillac SRX and couldnt be more pleased with it! Kevin Schuster, a new salesman, sold the SUV to me and I couldnt have asked for a better experience! He was very straight forward with me and never tried to trick me into buying something else or newer and never took advantage of the fact that I know absolutely nothing about cars! Jeff Craig explained a lot to me about the importance of a warranty since all of my factory warranties were expired and really helped me to get a decent loan so that I am able to continue building my credit. This was by far the BEST experience Ive ever had at a dealership, I will 100% be back when its time to get rid of this car for a newer model and will most definitely recomend Cadillac of Norwood to anyone looking to purchase a new vehicle!
"Not Worth Your Time"
10-07-2014
Attempting to purchase a vehicle from Cadillac of Norwood was by far the worst interaction I have ever had with a car dealership - very unprofessional and unbecoming of the Cadillac brand. Their salespeople and management demonstrated a severe lack of courtesy, professionalism, and even product knowledge at every step of the sales process. Never have salespeople seemed less motivated to sell me a product. I first contacted Cadillac of Norwood nearly two months ago with questions regarding a specific trim level of ATS in their inventory. After some cursory questions via email and a first visit/test drive with Frank from sales, I expressed interest in purchasing and requested pricing. At this point the Sales Manager, Alan, told me the model was under recall and could not be sold, but he would let me know as soon as repairs were complete. Other Cadillac dealers I contacted denied that they knew of any issues that would delay a sale. Two weeks pass, and one of the two cars in Norwoods inventory that match the specification I was interested in is removed from all listings (likely sold). I have still not heard back from Alan, so I email again. He later replies that the recall is still in effect, and he will let me know when the car is ready. No additional effort besides his two sentence email is made to actually inform me or further the sale along. Another week+ passes, again no word from Alan or Frank. I call Franks desk a handful of times over the next couple days with no answer, then finally email him with my cell number and asking to call me with a status on the vehicle ASAP. No response. At this point, I should have taken a hint and bought a car from a dealership with actual customer service, but the specifications on the car I wanted were relatively rare. I made another visit in-person and flagged down Frank, who said he vaguely remembered me (!) and promptly passed me off to a coworker. I offered a price for the car, we did not come to an agreement, and I left. The car I wanted continued to sit in Norwoods inventory, so in one final attempt I sent an offer through their internet sales department (copied on the previous string of emails discussing the specific vehicle). They respond with a counteroffer from the owner, Mike Xidea. I accept, make arrangements to sign before the end of the month, and obtain financing from my bank. Later that same day, in a call to confirm the logistics of picking up the car, Alan informs me that the counteroffer they sent was a mistake and not valid. The owner will not let the vehicle go at the price we agreed upon in writing. He then suggests either a higher price for the car I wanted or an alternate, lesser, model... This feels dishonest, like a bait-and-switch, and a terrible way to treat a current and loyal Cadillac owner. Youd be better suited to try any other Cadillac dealer in New England - avoid Norwood at all costs.
"2014 Ats"
10-07-2014
Very enjoyable experience. Al gave me a great deal on a nice car,with a very fair trade in allowance.
"Al P And New Car Purchase"
10-07-2014
I bought a 2014 SRX. The color That I wanted wasnt on the lot. Al located it at another dealership for me and had it brought to Norwood. He was very knowledgeable and personable. I enjoyed working with him. Al even stayed after the dealership closed to explain all the features of my new SUV to me.
"Vt Elr"
10-07-2014
Truly enjoyed working with the Team at Norwood to get the ELR I wanted and they went to great lengths to get the car to me in Vt
"Fantastic Service"
10-07-2014
Ed McMullen was fantastic when purchasing my new CTS. He was extremely helpful and took care of all of the details. I pretty much showed up and signed some paperwork and drove away in my new car! I would definitely recommend buying a car from Cadillac of Norwood.
"Triple Threat!"
10-07-2014
Knowledgeable, Professional and Available ! or as we have dubbed "The Triple Threat!" I was in the market to purchasing a 2014 XTS Platinum AWD. Ed McMullin possessed these qualities . First his product knowledge was higher than most. What he wasnt sure of he found the correct answer, instead of giving you a "Story" His communication and attentive skills defines his professionalism. Last but not least, Availability !, When you need a question answered or have a concern, if he doesnt answer his phone after dialing him, you receive a call back within minutes. I would absolutely recommend Ed McMullin of Norwood of Cadillac to anyone lucky enough to be purchasing a Caddy! by Wayne A. Donnellan from Weymouth, MA | August 17, 2014 Remember: "There are 3 things in life you spend most of your time with!, A mattress, TV and your car, So spend wisely"
"Great Service. Salesman Alex Is The Best!"
10-07-2014
I had shopped around a few other dealers to trade in my Cadillac CTS and did not enjoy the car purchasing experience. Cant stand haggling with the "man behind the curtain". When I called/emailed Norwood Cadillac, I was assured that would not be the case and it wasnt. Even without any haggling, I was offered more for my trade than any of the other dealers I went to. They are now "my" dealership. And Alex was so nice and helpful. I consider him my salesman and when I trade again, I will certainly ask for Alex.
"Alan B"
10-07-2014
great visit with AL P he took his time new all about the xts I recommend him 100%
"Best Experience With Ed Mcmullin"
10-07-2014
I was interested in purchasing an 2014 XTS Platinum AWD. The process was so smooth and easy thanks to salesman Ed McMullin. He really put his heart and soul into getting my husband and I through everything. He was not out to just make a quick sale. All of our questions ( which were many ) were answered with such knowledge and professionalism. I would absolutely recommend Norwood of Cadillac to friends, family, and anyone that wants service with a smile. Ed McMullin is a true asset to this dealership. This is our third Cadillac from here and I would never go anywhere else. Cindy & John Guerra Milton, Ma.
"Ed Mcmullin - Leasing Experience"
10-07-2014
Ed is a good listener. He customized a car for me that fit me best. He did not rush me or hunt me down on my cell phone. I came back to see Ed 3xs before I made my decision and each time was the same experience. Ed wanted to know how he could find the SUV that was best for me. He brought me all around the property and educated so I would understand it all. It was a pleasure working with you Ed!
"Samy Morsy"
10-07-2014
I dealt with the salesman Al Piacitelli I looked up reviews on him and decided to work with him . Fantastic experience they were all correct .
"Great Internet Sales Great Car Salesman Great Owne"
06-17-2014
I was looking for a certain Cadilliac XTS with very specific options . I started looking on the internet , I recieved an E mail from Nicole Domurad from Norwwod Cadillac asking if she could be of assistance, I explained to her exactly what i was looking for and she took it from there. She found a few close but not exact, She E mailed me one day and sent me a picture of what she found. I took a ride up to look at the car . There it was my brand new cadillac white diamond platnium v sport with every possible option. It was love at first sight! Now i meet my salseman Mike Costa we had met once before when i checked out a previous car which was not what i was looking for. Can not say enough about Mike he gave me the keys off i went came back bought the car, got me a great deal, This was memorial day weekend, After we made the deal the owner of Norwood Cadillac stopped by and thank me for doing business with him, I was very impressed, I had some customizing done to the car which came out great! It was the best car buying experiance i have ever had they now have a customer for life!I will recommend them to family and friends. My sincere thanks to the whole Norwood Cadillac Team. wishing you continued success. Frank M Moody
"Great Service"
06-17-2014
Great customer service and very serious salesmen!!
"Great Expierience Throughout"
06-17-2014
I went in and was treated like a friend more than like a customer. The people there were fantastic and very helpful as well as patient when tutoring me on the new CUE. Frank Melo also made sure that I felt welcome to come back for a refresher coarse if needed. Very nice people.
"Great Experience"
06-17-2014
Mike Costa was the salesman fair and honest deal. I left with a good feeling. Third Escalade purchased with Norwood Cadillac.
"Very Cool"
Michael, the owner, executed a nice save today by calling me to discuss the rating I gave his dealership the other day. I believe Cadillac of Norwood understands what customers like me (super busy, impatient, fussy, etc) want. Im glad we met and can see what makes them a premiere dealership.
"Potential Is There"
04-18-2014
My sales rep was out to lunch and never completely fulfilled my requests. He mainly talked about himself and forgot what I asked him to do. He even wrote the items down. I had to call and cal til I got answers from other people in the dealership. That was fun. He never returned a single vm either. I needed an inspection sticker and rolled in at 4:30. It was done and no one came to get me in the waiting room. Meanwhile my sales rep is hanging out with me and disappears never to return. A differnt sales rep noticed the length of time I was in the waiting room and asked why. Had he not done so I might still be there. Not good. The place is clearly set up well and could be great. I sense its the customers who drive their experience not the dealership. Very disappointed and I wont be coming back unless they corner the market.
"Great Customer Service!"
06-17-2014
Very good experience with the salesman Al. All of the people that I dealt with were very friendly and helpful. I received a good deal on my purchase and trade. I would go back to this dealer.
