"Service"
Job was done as explained and done within time told.
"2017 Cr-v"
My experience with Sullivan Honda has been excellent.
"Sullivan Honda Review"
Everything was excellent! I felt as if I got a good deal, and the whole process was a pleasant experience.
"Sullivan Honda"
In our search for the right place to buy a 2017 CR-V, my wife and I visited and/or checked out 7 dealerships in 3 states, finally selecting Sullivan, based on the recommendations of friends, Sullivans willingingess to give us an excellent firm price via True Car, and the representations of their Intenet manager. Sullivan delivered in every way: from Wes, the Internet Manager; to Howard, our most excellent salesman; to Tim, the finance guy. Most impressive was how they went out of their way to manage the logistical and bureaucratic difficulties that resulted from Massachusetts residents buying a car in Connecticut. The Sullivan team took care of EVERYTHING and even delivered the car to our house. Stunning performance all around! Great car, great price, great customer service!!
"Great Place To Buy A Car!"
Sullivan Honda made it very easy for us to buy our 2017 CR-V Touring. Christopher Beyus was our sales rep and he did a great job of walking us through all the features that this car offers. I highly recommend this dealership for an easy and reasonable transaction. I have not needed the service department yet but have high expectations for that department as well.
"Brake Job"
Satisfied and quick service at a reasonable price; done right the first time.
"Corinne Booth"
I bought my car in 2016 from this dealership- it was my first good car buying experience ever!
"Service Dept."
I bought my car from this dealership in September 2016. It was my first "good" car buying experience ever!
"Personal Experience"
Car needed only an oil change. Work was done within reasonable time. Overall positive experience. Would return to this dealership and recommended it to friends.
"Honda Accord V6 Touring"
Great experience for my 5k service on my Accord! The staff was very friendly and efficient. They told me the service would take about an hour to hour and a fifteen minutes and they were able to get me in and out in 45 minutes. Thanks Sullivan Honda!
"Mrs. Vicki Moss"
Attentive professional service that made us comfortable and happy with our purchase and choice of dealership. Our salesman was great as were all of the people we interfaced with.
"Sullivan Honda"
Excellent service. Great attention to detail. Very fast check in. Highly recommend.
"2017 Crv Purchase"
The staff at Sullivan Honda went out of their way to accommodate our purchase. They were very easy to work with and made sure we were satisfied with our purchase before we left the dealership.
"Searching For A Particular Honda Civic"
This was the best new car buying experience Ive ever had. Everyone was knowledgeable and professional. No typical high pressure sales tactics. Everything was honest and straight forward. Chris Beyus was thorough and informative. Even though I live on Long Island, I would travel to Torrington again to purchase from Sullivan Honda.
"Searching For A Particular Honda Civic"
After waiting for 4 months for our order from a local dealer on Long Island, we did a search for the car we wanted at cars.com and found the exact car at Sullivan Honda in Torrington CT. We called and received immediate response from Wes, the Internet Manager, and then Chris, the sales rep. We bought the car over the phone and they handled everything professionally, maintaining great communications throughout. They processed everything in a few days including taking care of the title, registration, and license plates for NYS. Very pleased with Sullivan Honda.
"Best Service Ever!"
Not only are they friendly and responsive but they really do the job to make your experience a great time!
"Sullivan Honda"
Personnel are professional, courteous, friendly, and efficient. Facility is clean and comfortable. Work is done without delay.
"Professional And No Pressure"
Joe Kenney was a pleasure to work with. He was very helpful and made purchasing a used car an easy task.
"#1 In My Book"
Wes and Joe Kenney are the best! They listened and did every thing they could to make sure I was comfortable with my lease terms. Very personable,professional and no pressure. I love my 2017 Civic LX. Thank you for everything. Jan Marino
"New Car"
This is my second Honda from Sullivan. I hadnt planned on trading but when I was getting my oil changed the fellow helping me asked if I was planning to trade. I said no becasue I ususally run the wheels off. I went home and thought about it and decided for a variety of reasons that I should in fact trade in. I came back before Thanksgiving and took a test drive in a Honda Civic Hatchback. Joe Kenney rode out with me and explained all of the features really well. It took me til after Thanksgiving to make up my mind but when I did Joe worked out a great deal. The whole experience was very nice. Excellent communication all along the way, no pressure and in the end a good deal, a great car and in my favorite color - red!
"Best Experience"
I was recommended by a friend to check out Sullivan when it was time to trade in my car. Tierney was amazing and answered all my silly questions and the important ones. After some hits and misses they didnt give up and they got me into an amazing car. The finance department really worked out a great deal and I was driving off that day. Needless to say we were all pretty pumped.
"Easiest Car Purchase Ever."
Purchasing a car from Sullivan Honda was extremely easy. Very upfront with pricing. Full up front price as given with all fees listed prior to us even entering the showroom. Even before knowing that we were trading in a car. Excellent communication, personable staff. Only negative is the facilities (showroom) is outdated anfd bathrooms can use attention, but this did not affect our satisfaction with the dealership.
"They Are Honest And I Enjoyed The Interaction!"
I bought a certified 2016 Honda CR-V. The sales consultant (Dave) was very interactive during the whole process. The financing changed a bit from the initial discussion but which was beyond their control. Other than that, all their statements, for example warranties and so on, were exactly what they stated. The dealership even returned fraction of the money for registration saying the actual DMV fees were less than what they expected (I went there from a different state)! I am impressed with their business ethics.
"Service"
Good service, but I would prefer more privacy when discussing prices and repairs. Its uncomfortable to reveal to the rest of the people in the waiting area, how much i want or dont want to pay
"Call Mario"
After frustration with our local dealer my father-in-law suggested I make the drive to Torrington. In short it was worth it. Mario was on-point. I told him what I wanted, didnt try to up- sell me, and delivered the car to my door in Hartford all for a price that was about $2000 less than other options.
"Great Experience!"
I walked in at 12:30pm and by 3:30pm I was driving off the lot in my brand new car! Sullivan Honda along with the dealer (Dave) made my car buying experience enjoyable and easy! Thank you!
"New Car Purchase"
This was by far my best car buying experience ever! Great team, honest, helpful, efficient and friendly! Thanks Wes, Chris and Tim!
"Sullivan Honda Didnt Deal With Faulty Design"
EXCESSIVE ROAD NOISE DUE TO UNEVEN TIRE WEAR RESULTING IN TWO SETS OF TIRES WEARING OUT IN 18000 MILES EACH WAS NOT RECOGNIZED AS BEING DUE TO UNADJUSTABLE REAR CONTROL ARMS AS WAS DESCRIBED ON THE INTERNET WITH THE 2011 HONDA CRV. THE EVENTUAL SOLUTION WAS INSTALLING ADJUSTABLE CONTROL ARMS. I HAVENT HEARD FROM THE DEALER ON THIS SUBJECT AND A MONTH HAS PASSED.
"Hassle Free - What You See Is What You Get!"
I purchased a used Mini Cooper that I had found online as a part of the dealerships inventory. I inquired about it on a Sunday (dealership is closed), thinking Id get a call back on Monday. To my surprise, I got a call on Sunday, from Dave. He was great, talked about the car, the condition. I expressed a lot of interest, and sight unseen put a deposit down. Was a great value compared to some other used Minis I had looked into. Through the week Dave and I hammered out the details, going through pricing was simple, and logical. The list price of the car was the price I paid, no haggling, no back and forth with a manager with prices that dont add up. Clear cut break down, of every dollar in the overall cost (taxes, dealer fees, titling, etc.). It was great, and with that all set up it made checking out the vehicle and test driving it a breeze. Car was in excellent condition, better than the internet ad said it would be. And I drove off the lot with the car i wanted at a great price, cant beat that!
"Great Experience!!"
Buying my new car was a wonderful experience. It was quick and easy. I was made to feel very comfortable throughout the process. Thanks Dave
"Best Experience!!"
I had a wonderful buying experience at Sullivan Honda. My salesperson Dave was so wonderful. He made it so easy and stress free for me. I would recommend this dealer to everyone I know.
"2011 Honda Fit"
always on time....if you have an appt. at 10, by 10:05 your car is in for service!
"Wonderful Experience!"
I cannot say enough nice things about our recent experience buying a Honda Fit for our daughter. The fact that we drove two and a half hours to this dealership should indicate that no other Honda dealership could come close. From the first phone call with David to leaving the lot in the new car, the experience could not have been more enjoyable.After 40 years of car buying I do not look forward to the "ordeal" so I was completely taken aback by this dealership and how pleasant the experience was. I would have no hesitation recommending this dealership to anyone. I just wish it was closer to home!
"Quick And Easy"
Service got me in first thing on a Monday morning and had me out the door within 35 minutes!!
"Great Sale Experience Without Hassle"
I purchased the 2016 honda pilot and I was very satisfied with the overall sale department. The dealership was able to offer me a great price without hassle! I would recommend them to anyone looking for a new vehicle!
"Oil Change"
Needed my oil changed before a long trip. Sullivan got me in promptly, and did the change quickly.
"Good Service But Not Enough Chairs In Waiting Room"
The employees are professional & friendly, and work is done in a timely way. However, the waiting area is not able to accommodate all the people who need to wait, because new, bigger furniture was put in, so that now fewer chairs can fit in the waiting area. Now, every time i go there, some people cannot sit down. Its either a woman with two small children, or an elderly person, or a disabled person or veteran. There used to be, in addition to the former regular chairs, a tiny plastic table with two tiny plastic chairs just for children to color or play at. Also, although the coffee machine is a Keurig, there are only two kinds of coffee to choose from: regular or decaf. Might as well go back to the burner system with a pot of high-test & a pot of decaf, & maybe a pot of plain water for tea.
"Terrific Dealer!"
We found the Honda we wanted on Cars.com and it was located at Sullivan Honda. We made an appointment, drove to buy the car and in one fell swoop did the deal. It was quick, easy, painless and the professionals did their job very effectively. Highly recommended!
"Great Service"
I drive 50 minutes every time my car needs service just so I can go here. I always make an appointment and they get the car right in. If they find anything else wrong when the car is there, they tell me what it is, if it can wait until the next service and if I do decide to get it done they do it right then. Their prices are as good if not better then the chain repair shops.
"Super Experience"
I walked into the showroom one day to get some information about a new CR-V. That is when I met David P. who stopped what he was doing to answer all of my questions. On my next visits I test drove several cars, during this time he explained and showed me all of the features the cars had and what each trim line offered. He was a dynamic salesman for me during negotiations which aided in the purchase of my new car at Sullivan Honda. Because things happened so quickly during the purchase, it was not clear that I wanted to add on some things, so I had to return to the dealership several times for the installation of them. During the installation the staff was very friendly as I waited for the service to be completed. Overall great experience, very sincere and friendly staff, I would recommend the dealership and David as your salesman!
"Business Transaction"
Overall, I was very pleased with Sullivan Honda and the staff from when I bought the car to driving it home. The staff have been very courteous and do excellent work. I worked with TJ Fitzpatrick and Tim Kulla. They were both very helpful, respectful and straight through with no beating around the bush. The transaction was quick, very thorough, and they met my needs in pricing and terms. I would highly recommend everyone to check out this dealer when you are looking for a new or used car and will be rest assured you that you will get excellent service. Sam Kom - Danbury CT Read more at http://www.cars.com/dealers/5243381/sullivan-honda/reviews/#6exo4SYIMrUF3wFO.99
"Great Experience, No-pressure Sales"
Very impressed with this dealership! Im very happy with my Honda CR-V and would recommend Sullivan Honda to anyone looking for a reliable vehicle. The sales staff is very knowledgeable and courteous. Tim was a great help in making my decision. He provided the information I needed without being pushy. Thank you!
"Overall, Great Service"
Overall, I have been extremely happy with Honda from when I bought the car to my initial service. The staff have been very courteous and do excellent work. The only issue I have is that I thought every time you bring the car in for service, they wash it. But, on two occasions my car was returned without a wash. Otherwise, excellent!
"Best Car Dealer In Torrington"
I am so happy with my new CRV. Tim is such a nice polite young man. He understood what I was going through after I had my car totaled. I was so worried about not receiving my check from the insurance company in a timely manner and he told me not to worry they would hold the car for me. I really dont know what I would have done if it wasnt for him working so diligently with me. Tim even came in on his day off when I picked up my car to make sure everything was taken care of.
"Great Service Department"
We recently bought a 2016 Honda Pilot from Sullivan Honda and couldnt be happier with our purchase. It came time for the first oil change -- it was free -- a nice surprise from Sullivan. The service department from the customer service area to the techs that serviced the care were all extremely efficient and friendly. I had a warranty issue and had to bring the car back for the part to be put on the car. The service department scheduled the repair around my schedule instead of my having to schedule the appointment around there schedule. I was really surprised by that! I cant say enough about the people at Sullivan -- They are great!!!
"Buying A Honda"
Customer service was amazing, buying our used Pilot was such a pleasant experience, our sales representative, TJ was so wonderful to us, he went above and beyond what he had to in order to make our buying process enjoyable. I would recommend this dealership highly! Thank you!
"Prompt Service"
I saw a car that I was interested in on the Sullivan Honda website. I called and was told I could come down and see the car right then, or make an appointment. I made an appointment, but then thought, what if the car sells, maybe I should go down now and check it out. I did go down that evening. Saw the car and fell in love with it, a CR-Z EX hybrid. Bought the car. Sullivan Honda made the whole sale process flow so easily. Very happy with the salesmanship, as well as their expertise in finance procedures and follow through.
"Excellent Service"
We have been customers since 2002. We have always experienced friendly and reliable service. Wait time is always as promised.
"Excellent Service"
The staff is courteous, informative, and professional. The facility is clean and comfortable.
"Excellent Customer Service; Sales, Business, Tech."
As a long time customer of Hondas, I was not surprised at the excellent customer service that Sullivan Honda provided to an individual looking for the best deal for a Honda Civic with standard transmission. The salesperson went out of his way to accommodate my interests. He was very knowledgeable of all aspects of the Civic and demonstrated many of the new features. The business office was very informative on the financing options and the other plans that were available to protect the customer.
