"Excellent"
10-18-2017
Malouf is the greatest to deal with. Dino and the entire sales team make this unpleasant experience as easy as possible.
"Sale Of Lincoln Mkc"
The experience with Mike Leone was excellent. Everything was done in a professional manner. At the last minute I decided use Lincoln financial services instead of my credit union. The interest rate was lower and I had no problems switching over. Everyone was gracious in the transaction and change in the financing. Now I know why my brother has dealt with Malouf since 1989.
"Mkx Purchase"
Excellent sales person Chris Fitzgerald The purchasing process was easy and simple. The only issue was that the vehicle was not 100% ready at the time of delivery. We expected the new vehicle to be pristine but it was not.
"Ford Edge Sport"
08-11-2017
Purchased new ford edge sport. All went very well. Would highly recommend this dealer.
"Lease Vehicle"
Im very pleased with the vehicle. I have been leasing my vehicles from this dealership for awhile now.
"Toyota Prius"
in my expewrience this dealership was amazing thy nomhave pressure over me and the try to find me the best option to financing my car.
"Whos Your Salesperson?"
08-03-2017
I have the best sale person, Marlo Hershon. From the first time I met her, she has made the car leasing/buying experience seamless. The dealership overall is very nice and helpful and the staff takes the time to explain your options-show you the best approach to either leasing or buying. I would recommend this dealership location for others.
"Amazing Experience"
Had a great experience. Marlo was amazing and aid me all the way of the process
"Malouf Lincoln"
Ive been cars for over 50 yrs. and this was my best experience ever. They made the car buying proceeds totally painless. I woul definitely return and also recommend them to my friends.
"Professional Staff"
06-28-2017
customer service was excellent. The staff was courteous and professional.
"They Made Me Feel Like Family!"
06-25-2017
Such a wonderful experience. Made the deal over the phone, went in to sign the papers, and that was that. Extremely hassle free and Ron & Dino made us feel like family, not customers. I got an amazing deal on my 2017 Explorer! I will absolutely always come to this dealership when shopping to ford.
"Ford Escape"
06-21-2017
It was accurate clear and responsive to client requests.
"Malouf Great Service .. All Professionals"
06-20-2017
Marlo is more than a professional .. shes a kind and caring person. Shes an asset to your company. And I would really recommend her any family member or friend to see her for an automobile. Our family is having a difficult time right now. And she helped me in a jam that I didnt think I was going to be able to get out of. Thank you ..
"Mkt Tire Repair"
Patrick was very polite and courteous. He displayed a professional attitude.
"Service Review"
Excellent experience, very pleased with reception and explanation of service. Would definitely recommend dealership for sales and service
"Amazing"
Everyone was very courteous. Kept me updated on the car through the whole process and explained everything once I picked it up.
"Very Satisfied"
Appointment made quickly. Service performed quickly. Very satisfied.
"Easy As It Could Be"
Great help from employees. In and out fast.Loved driving in and having someone come up to vehicle to speak to me. Waiting was in a nice area.
"Service"
06-07-2017
I have no problem with the service staff, however, being told that the problem cant really be fixed, and it will probably occur again, doesnt exactly give me great faith in Ford.
"New Lease"
06-06-2017
We were happy with Malouf and would recommend them
"Malouf Review"
06-05-2017
Same excellent service I always get. Job is always well done.
"Great Dealership"
I thought the service was great. Malouf made sure all my concerns were addressed and/or fixed and no one tried to sell me a bill of goods which I so much appreciate. Staff was super courteous and kept me informed on the progress of my vehicle. I will definitely be back for future service on my Lincoln.
"Lincoln Mkc Lease"
Ron was a great, no pressure or stress, salesman! He made leasing my first Lincoln a positive experience. He made himself available to answer ALL my questions and delivered my new vehicle in style!
"Great Service"
06-02-2017
Everyone was great, Sal was most helpful keeping me updated on everything I needed. Parts came in when promised and the car was ready for me when I came to pick it up
"Frank Graves"
Jim Lennon spent a considerable amount of time finding me just the right car
"Lincoln"
Great experience from making the appointment to driving away. Everyone was very polite.
"Good Quality Service"
05-18-2017
Service provided on my MKS was very good, I appreciated the comments/recommendations for future service needs
"Ford Vehicle Service Experience"
05-14-2017
Easy drop off. Excellent problem diagnosis and resolve. Detailed invoice clearly explains work preformed and multiple points check for vehicle systems.
"Purchased Two Vehicle"
05-06-2017
The staff at Malouf is like no other. They were great. Dont think I have ever had such a great experience buying a car. Joe Debaro saw me through every step of the way while I was waiting for my vehicle to be build and helped me along with purchasing a secondary vehicle for my wife. Chris Fitzgibbons was excellent in seeing my sales go through with ease and called to follow up after I purchased them. Both men were extremely friendly and kind
"Excellent Dealership"
05-06-2017
I purchased my car from Malouf Ford in North Brunswick in Oct. 2016 and just brought it in for my first regular servicing. I chose to wait for the car. They told me it would be done in 90 min. and it was done in just under one hour. The entire staff at Malouf is professional and courteous, from sales to service. Will return for all of my automotive needs.
"New Car Purchase"
My experience was fantastic. The process was efficient and quick. Felicia my salesperson was very professional and was able to accommodate my needs quickly. She was pleasant and professional. I also want to thank the dealership for taking my previously leased car and delivering it to the dealership. Great experience and Im very happy with my SUV
"Exceptional Dealership! Great Experience!"
What a great staff! I can not say that enough... extremely accommodating and very atentive. I am so happy with my new car. Thank you to everyone at Malouf!
"Excellent Buying Experience At Malouf Ford"
04-30-2017
Could not have had a more pleasurable buying experience. The entire Staff, especially Jimmy Nunez, Joe and Steve were super, no hard sell and it could not have been better. My compliments to the Malouf Ford Sales Team.
"F150 Guy"
04-28-2017
Marlo from sales was great. the sales manager also made me feel very welcome
"Title"
I had a problem with customer service, The manager corrected the error immediately. I will continue to be a loyal customer.
"Great Service Department"
Excellent performance as usual - always recommended to family and friends
"Stress Free Pleasant Purchase Experience"
My husband and I were looking for a pickup truck (F-150), and this dealership was recommended to us. We were so very pleased with the attention and service we received. The dealership had a large inventory to choose from and our salesperson, Brian was extremely knowledgeable. He and the entire sales team helped us find the perfect vehicle, at the right price! The experience was stress free, we got a great deal, and my husband drove his dream truck home that day! Thank you everyone at Malouf Ford. We wholeheartedly, without reservation recommend you and we will be back next time we are in the market for another vehicle.
"Great Experience!"
This was my second time buying a car, and the salesman at Malouf treated me much better than at the last place I had gone to buy a car. Great dealership with knowledgeable salesmen.
"Easy Process, Much Improved!"
Compared to past experience when leasing, this time the sales personnel actually made me feel that they wanted to work with me and not force a sale. Mr. Frank Colona and Mr. Dino Gemgnani were exceptional in meeting my needs. AND....I love the car!
"Excellent Leasing Experience"
I had an excellent leasing experience at Malouf Ford Lincoln. I did not call ahead or request an online quote; I simply went to the dealership to speak with someone and find out my options. I was greeted by Brian, who patiently listened to me and offered both financing and leasing options based on my needs. I decided to lease, and Brian made the whole process so simple. He had answers to all of my questions and helped me feel comfortable as a first-time lessee. While everyone I interacted with at Malouf was nice and helpful in some way, Brian did an outstanding job as my consultant and I recommend him and the dealership.
"Wonderful Experience"
I recently leased a 2016 Escape and couldnt be happier! My salesman Christian was courteous and professional. He took the time to explain everything to me and I never felt pressured like I have at other dealerships. I highly recommend Christian!
"Purchase Of 2016 Ford Fusion"
I needed to buy a replacement of my 2008 Ford Fusion due to it being "totaled" by a careless learning driver as it was parked in front of my house. My visit to "Malouf Ford Dealership" resulted in buying a new 2016 Ford Fusion with enhanced features. I was aided by a team of professionals with their personal touch.
"This Was My Best Car Purchase Ever. Really."
Okay, so I m over sixty and just bought the eighth new car Ive ever bought, (A Ford Escape ES). I was honestly so very pleased by the service and integrity of the guys at Malouf Ford in North Brunswick. There was Dino Sr. and Billy (the Salesman) and Sam (the finance guy) and Dino Jr. All gave me not only great customer service and encouraged me to call any time or stop by if I ever needed further help, but treated me with such respect that I am DEFINITELY going to bring my daughter there to buy her next car. Previously, I was given BAD service by a dealer on Route 22 in Plainfield, but the guys at Malouf in North Brunswick were incredible. The loan rates they offered were great too. The only hard part was selecting from the many vehicles they have on the lot. FOR YOUR NEXT CAR, GO TO MALOUF FORD.
"New Lease From Malouf Lincoln"
After 3 consecutive leases from another manufacturer & dealer I thought I knew what to expect and was bracing for another negotiation & paperwork ordeal…not in Malouf! Brian Major, our salesperson, was a great help – knowledgeable & very helpful, made the entire process as easy as possible. Paperwork was done in minutes, not a lengthy process while trying to sell you plenty additional services and options…as in other dealerships. Overall great experience. If you’re looking for an easy & transparent process without “pushy†salespeople (and even “pushier†managers) then do yourself a favor and contact Brian Major & Malouf!
"Horrible Customer Service"
Horrible customer service. They will delay service repairs and they do not want to warranty your car.
"Puchasing A New Vehicle"
Great experience, bought 3 trucks for our business in the last two years. Everyone at the dealership is friendly and professional.
"Terrible Service, Will Never Return!"
We have used Malouf Ford service several times for our business. Additionally, we have purchased two vehicles there. The experience was pretty good overall until our last issue. We have a 2009 Ford F550 Utility vehicle. This was NOT purchased from Malouf. In the last three years, we have had the fuel tank replaced seven times due to leaking. The last two had been at Malouf. Naturally, when it began leaking again, we returned it to the service department. This time we were told that a representative from Ford would inspect the issue. After a few weeks, we were contacted and advised that they would NOT repair the fuel tank. The Service manager danced around the issue and claimed that the truck is hauling too much weight. This is an F550, there is at a maximum 3500lbs load in the truck. When questioned as to the hauling capacity of an F550 he then said that the Ford representative made the decision and not him. He advised we should "have the frame checked for alignment" by a truck shop and that there was noting they could do. When asked to discuss the vehicle with the "Ford Rep" he stated we cannot and we can call the main toll free number for Ford. When questioned why they repaired this issue so many times in the past and advised it was a design flaw, he said we were misinformed and the F550 has no fuel tank issues. Google that! We agreed to leave the truck until we can find a shop to make a custom fuel tank. This took about two weeks. When we attempted to pick the truck up, we discovered it was buried behind a huge mountain of snow. We attempted to have them free the truck up to no avail, They basically told us when the snow thaws we can access it. The snow finally melted and we went to remove the vehicle for a fabrication shop. Upon arrival, we discovered both sideview mirror assemblies were gone. When we addressed this with the service manager, he basically said "things happen" and brushed it off. Really? It gets better. We had a custom tank installed, during the process, they stated the last time the tank was replaced, not all bolts were replaced and the straps were twisted so that the tank was not 100% secure. Who did the last replacement? Malouf. Bottom line, I will NEVER return. They are no longer a small guy and their arrogance has come shining through.
"Scheduling Of Service And Purchase Of Car"
I have 2 comments . One of them is for an oil change that my daughter made an appointment for and upon arriving at 7:30 a.m. for the oil change, was told by one of the shop techs that they couldnt do the oil change because there were no mechanics to work on the car. (Dont you think that I should have gotten a call from someone in service before I got there) Granted it was the day they were calling for 7 inches of snow, but it had only started to snow at 6:00 that morning. The roads were not bad at all and even though there were 5 garage or service techs and 2 greeting people who had made it in to work. my daughter was asked if she wanted to make an appointment for the next day, so she did for 7:30 a.m., only for me to take the car there for 7:30 and be told the mechanics dont start till 8:00. Why make an appointment for 7:30 if they dont start working till 8:00. Secondly, my son purchased a used truck a couple of days before that day and while I was getting the oil changed in my daughters car and paying the bill I noticed a flyer that said if you purchase or lease a vehicle you would get a $500.00 amex gift card. When I questioned the sales person that my son used, he told me that he asked his supervisor about it and that his supervisor would not accept the flyer for the discount because it had just come in the day before. I said to the sales rep, isnt it funny that that paper had just come in the day before which was the day it snowed and that the person who I paid for the oil change told me that I should talk to the sales person and that maybe they would give me the credit. Just to say my daughter and son are happy with their cars but not happy about the oil change or the gift card.
"Great Exprience!!"
I have been shopping to buy an American car for the last 3 months. I finally found the right car & the right team to deal with. I had a great experience with you guys!! the staff was excellent, knowledgeable, polite & professional. My special thanks to Mr. Brian Major.The financial person (Mr. Sami Iskander. Salam habibi)was patient in answering my questions and explaining all different insurance coverages and rates. I will recommend you to all family members and friends. Lets all of us Americans buy American cars!! Than you Wafa
"Outstanding Dealership For Sales And Service."
Our family has been buying/leasing cars from Malouf for the past 18 years. From day one the experience has been friendly and informative with no pressure. Most of all, Malouf is honest. From the sales staff to finance to service (yes Sal that means you) working with the team at Malouf is always a pleasure. There is no reason to go anywhere else.
