"Bitter Experience"
08-12-2017
Thees people call on my phone several times ,my appointment was at 7 pm and I reached by 6:50 pm. Nobody was available to handle the customer despite of appointment. I wasted 30 minutes in waiting and then People available said to talk to internet division and I left after 30 minutes. It was told to me over phone that SUV is available and Mr Puri said it is not available and internet department might have given incorrect information.
"My First Visit And Very-very Bad Experience"
Thees people call on my phone several times ,my appointment is 1:30 pm but i reach late after 5:00 pm I was there on monday to buy crv first time .But no one is there to help me properly ,insted of showing me the car for half hour they work on the papers, outside is hot weather, When i ask to show me the car the person told me to go under the letter J piller and see the crv.so its a very bad experience about customerservice.no one shows me the crv.i will never go back
"Review For Yong Shin Edison, Nj"
Yong Shin was able to get us the car we wanted at an affordable price. Very friendly and honest gentleman. Would recommend him to friend/family. Very helpful with showing us all the features on the car, and very quick in getting things done. No complaints, a very good experience... thank you.
"Worth The Drive"
Great dealership -- transparent, unpretentious, and professional. Sales rep Mikhel Kalil was very considerate and easy to work with; he knows his stuff and didnt waste our time. Were very satisfied with our deal, and with our entire experience at Open Road.
"Snobby Service "
Was trying to apply credit but didnt receive any answers and theyve never call you back. I had conversation with the salesman to processing deposited but the lady called me for th next day the car was sold. I was very upset and recommend this dealer.
"Excellent Services From Jesse Our Salesman."
Jesse is the best. This is our third Honda C R V from Open Road Honda with the same salesman. He is very friendly and always dose the paper work fast . Jesse makes sure we will always have good experience every time we are there for a car. He goes above and beyond for us. Even helps us make good decisions. Therefore I wouldnt hesitate to refer someone to him. We are very pleased with his services. The best shopping experience anyone can get.
"Buying Experience By Stella And Sam"
Jesse is the best salesman. This is our third C R V from Open Road Honda with the same salesman. He is very friendly, very experienced who always get things done fast. Even helps us make good chooses. He is always above and beyond even after we live he calls to see if everything is okay with the car and calls when the number plates are ready. We are very Pleased with the Best Shopping Experience.
"Bad Service Experience Call For My New Car"
The sales person was new but good. Unfortunately, I had an issue with the starter. I took it back in and a young lady by the name of Stephanie in the service department was rude and dismissive. She most certainly should not be in customer service if she does not like working with people. I was told by the Sales Manager that the Service Manager would call me back - never heard from anyone. Service is EVERYTHING after you have bought the car. If they are unable to deliver in that area, they FAIL in my opinion. I would not recommend this dealership.
"Great Customer Service For Car Parts"
I purchased a new mirror for my Honda and was helped by Danny DoCarmo who assisted me in a polite manner and helped me get the exact mirror I was looking for! Great guy with an amazing personality. I would recommend to see him next time I need something for my Honda.
"Car Parts"
I went to open road Honda and purchased antifreeze and was helped by Danny do Carmo ..and he was very professional and very kind and helped me a lot..Ill Definitely go see him again
"Jae Kim From Sales And Leasing Dpt."
04-17-2017
Jae Kim, one of the sales representative was really nice and patient with me and my dad, this man went above and beyond through the whole process with us, it was really kind of him, and he was literally next to us helping us even with the Insurance Company process, I totally recommend this guy because he is always willing to help you and not just sell, he is dedicated and honest with you, and thats really hard to find nowadays, now were looking forwad to go back and get another car for my dad, he was impressed by the way Jae help us, this guy is amazing! it was a really pleasure to meet him :)
"Outstanding Experiance"
We came to the Open Road Honda Dealership for the first time on March 30th to buy our new 2017 Honda CR-V Touring. We met Glenn Mislang (Assistant Sales Manager), who discussed with us Finance vs. Lease options and explained to us the car’s features and a Life-Time Protection. He stayed past hours to make sure all questions were answered. He patiently went with us step by step to resolve our concerns. We made our decision to purchase a car right there on spot. Glenns way of dealing with us was very respectful and pleasant (unlike our experience with some other dealerships). We were impressed by his knowledge and charisma. We immediately announced that we will be buying another car from this particular dealership next year. Glenn introduced us to Barbara Lee (Business manager). Barbara was a pleasure to work with too. Highly professional, a quick thinker, very accommodating and understanding. We returned to the Open Road Honda (Burnaby) again to pick up the car (after all 4 types of Protection were applied to it) the following Monday, April 3rd, 2017. We sat with Barbara to finalize our Application for a Car Loan with Honda, then were directed to Markus (Insurance Agent) and finally spent more than an hour with Tony - a Delivery Person (someone who makes sure a new owner knows all features before getting on the road). Tony was awesome too. In conclusion we would like to say that we loved Open Road Honda Dealership very much thanks to our encounter with Glenn Mislang. As we all know first impressions are the most powerful, and Glenn was able to make the most positive impression of the entire Dealership. Artak and Ada D.
"New Car Shopping Experiance"
I have purchased Honda CR-V form Open Road Honda dealer, Edison NJ , Sales persons are not committed. While purchasing in every moment I was getting feeling they are lieing with me, I did deal there only because I did payment/ credit check in advance and I didn’t want to spent time to go to another dealer and re do all activities again. While deal we decided a date on which I will take CAR delivery, the day was very precious to me and on the Delivery date afternoon I got call from Sales person and he told that the CAR which was allocated to me they Sold to someone by mistake. And they just said “sorry and we will call you once another call will be available which will take another 3-4 daysâ€. This dealer doesn’t care about the people’s sentiments, when I was taking with Sales person he said we did mistake and we can do anything now to correct the mistake if you want Car we will call you once Car will be available. He was so rude. I had pathetic experience with dealer/ sales persons. Overall shopping experience is very Poor.
"Great Customer Service"
Had a couple of Great customer service experiences here in the last couple of weeks. GEORGE OTERO in Service was very helpful in getting my airbag fixed. He also provided a loaner CRV which was very nice. I will also say I had a great experience ordering parts with Blaine Johnson in the parts department. Blaine was surpringly able to actually beat the prices from Amazon. Cant beat that! NO MORE AMAZON FOR ME, ATLEAST REGARDING HONDA PARTS LIKE AIR FILTERS AND SUCH!
"Owner Of Bussiness"
Sales man Yong Shine is very kind. He did good job to decide car.
"Issue With My Honda Odyssey"
I had an issue with my Honda Odyssey after speaking with Kyle and the service manager Eric my car was taking care off in no time. Awesome work. Awesome staff, and great service manager that took time to personally call us back to let us know about the status of the car and when it will be ready for pick up and took the extra step to personally give us the keys on the day we picked the car thats what I call great customer service.
"Good Service By Jae Kim"
Good dealer and good choice..Good sales man Mr. JAE Kim and wonderful people.
"Pleasant Experience"
Very pleasant experience with Yong Shin. He explained some options on different models and was helpful with making my choice.
"Great Experience!"
12-28-2016
Stopped in on Friday of last week and had the pleasure of working with Tara on the purchase of my new Accord. In total, I was there for around 4 hours but she kept it as painless as she could. Even when my trade -in wouldnt start, she found a way to make the deal work. I know Im not the easiest customer, but she was courteous and professional throughout the entire process. I would certainly recommend working with her and will be recommending her to my family and friends!
"Great Service"
12-28-2016
Great service and guidance provided by Tony! Friendly people at the dealership.
"Tony Lopez"
11-25-2016
Everything good, buy a car in Honda Edison is a good experience.
"Horrible Customer Service"
11-14-2016
When they tell you that you will get your trade in check in ten days- yet Im still waiting and Im on week three. Also they dont respond to emails and its very hard to reach someone ! I would not recommend
"Loyal Customer Received Best In Class Service"
Exceptional service (10/10). Last Saturday my daughter, her husband and I met Jeffrey Gutland for the first time at the dealership. I wanted to lease a 2017Honda Accord because of the great performance of (my first) 2014 Accord (currently own a 2012 Honda Civic). Here is a guy who knows his job well. His excecution was flawless from the unit selection and pricing offers to the document preparation and delivery. He also had great support from the Accounting Team which was a reflection of his good interpersonal skills. I have only written a few reviews in my lifetime. Its usually a personal thank you for good service. However, we were so happy with his outstanding service that I decided to take the time to acknowledge his outstanding efforts. Thank You very much Mr Gutland and Open Road, We will highly recommend you to our family and friends.
"Never Going Purchase From Open Honda"
I called them availability of cars before reaching open Honda office and they said lot availability but when i go there they said that all of them sold out. what kind of crap it is
"Worst Experience"
I come from all the way in PA, after spending approx 4 hours at the dealer with no answers I got "pre approved" only to be told to come back not the next day but two days later when the "salesman" was back. When I showed up two days later he couldnt even be our salesman so we got someone new, once again our credits were ran, BAD! Then what we were offered two days prior wasnt even what we could have truly gotten, but it wasnt until about three hours later that someone told us this. So two days, 1.5 hour trip each way, and after many hours of not even being acknowledged just left there like we didnt matter, we walked away with nothing. Not only the waste of time, gas, and effort for a few days but also rude people, very limited and rude answers. Will never go back there!!!!!
"Great Place!"
My husband and I had the pleasure of working with Tony to buy our new Pilot. He was such a nice guy- knowledgeable and respectful, and most importantly to me he was not overbearing. There is nothing worse than a salesman who makes you feel pressured but Tony really made us feel like he was there to help us. All of the salesman were so kind, even helping us keep our toddler content with balloons and paper airplanes. I highly recommend this dealership.
"Recent Purchase Honda Civic T"
Bought several cars over the past 20 years and decided to try OPEN ROAD HONDA in Edison , what a pleasant surprise on the whole process, Price was quoted over the phone and when I arrived, IT WAS THE SAME PRICE !!! The speed and professionalism by J. KIM the sales Rep was terrific. Fast and painless.... all car salespeople should take lessons from him on how to deal with potential customers. Will definetaly go back there when i am ready for another car. Vincent D.
"Very Rude Salesman"
08-15-2016
So, I was attend by Henry Lin. He was very rude to me and my parents when we went down spically to check out a car. The way he was taking to use was not professional, he also started giving use attitude and was not willing to negotiate the price at all. Which basically told me that he did not want me as a customer. Overall very bad attitude and not the right way to treat a customer who came for jersey city because they were recommended to be one of the best delarship
"Great Car Buying Experience"
We just bought our new Honda CRV-EX in Open Road Honda, simply its very nice environment and great staffs, specially sales person Jason Rodriguez who has explain everything very detail, friendly and make it very easy our car buying process, we have got great deal buy Jason, if you guys need reasonable and great deal ask sales person Jason Rodriguez in Open Road Honda, i highly recommend Jason and Open Road Honda for everyone to best car buying.
"Rough People"
08-08-2016
I have 2 bad experiences with the sales people. The first one was when we were looking for a Honda Odyssey. At first, the Asian guy was nice and accommodating. We already specified we wanted a silver Ex, but still he drove us to their lot to look for a silver Ex. After going back to the dealership and repeated that we wanted a silver EX, which they didnt have. He just dismissed us and wont even shake my outreached hand. The second one was when we bought the Honda Pilot. We changed our mind about the Odyssey. We made the mistake of buying the 10 years/100,000 miles warranty. And so the next day, we came back to return the warranty. Charles the financing agent said we just have to wait for 2 weeks and the money will go to the bank, as principal payment. It took 8 months, with frequent calling every 3 weeks, for the money to be paid back to us. From the $1200 price, we got back $1,105. The insuring agency said it was because it took 8 months for the dealership to cancel the insurance. I spoke with Rainer Balustro, manager of the dealership, to complain. He promised to give back $45 back as a check, the rest was to pay for cancellation fee. Of course, we never got that check. Crude
"Yong Shin @ Edison Open Road Honda"
Pleasant to work with and made the purchase and delivery a very smooth process. Check out Yong Shin if you are looking for best customer service.
"Excellent Experience For Retired Veterans"
Im a retired Vet and was treated with the upmost respect during my recent visit. The salesman, Jessie, was excellent in aiding me in choosing a vehicle.
"Dr. Cuong Kim Lam"
Extremely pleased with the salesman Yong Shin at Open Road, Honda in Edison, NJ. He makes my car purchasing a pleasure with no pressure. Mr. Yong Shin was able to get us a great deal and the brand new 2016 Honda Odyssey was ready to drive home in within 2 hours. Mr. Yong Shin was so care about everything; explain all the issues in details to make us feel good and happy for the purchase. It was a wonderful experience. If you want a great deal, good service, expertise then asks for Mr. Yong Shin at Open Road Honda, Edison, NJ. I would highly recommend to anyone.
"Thanks To Mr Yong Shin For His Great Service"
Extremely pleased with the salesman Yong Shin at Open Road, Honda in Edison, NJ. He makes my car purchasing a pleasure with no pressure. Mr. Yong Shin was able to get us a great deal and the brand new 2016 Honda Odyssey was ready to drive home in within 2 hours. Mr. Yong Shin was so care about everything; explain all the issues in details to make us feel good and happy for the purchase. It was a wonderful experience. If you want a great deal, good service, expertise then asks for Mr. Yong Shin at Open Road Honda, Edison, NJ. I would highly recommend to anyone
"Thanks Mr Essam Beshay ( Sam ) For Great Help"
05-16-2016
I just got my new Honda car from Honda open road on route 1 Edison I would like the thank MR Essam Beshay ( SAM ) he was very helpful person and was so nice from the first step till I got my new car......and he was so care about everything ( explain all the issues) in details to make us feel good and happy for the deal...thanks again for your great help
"Dont Honor Their Commitment. Worst Sales Exp."
04-07-2016
I went to the dealership for buying a pre-owned vehicle. First we couldnt make a deal and I walked out the door. Sales guy comes running behind me and agrees to my price and congratulates me for getting the car. All sounds GOOD right!! 1.5 hour later while waiting paperwork and stuff his manager comes around with a different price than what we agreed upon. He went back to their original price and didnt want to honor the price they agreed upon. Manager or the sales person didnt care about the commitment they made earlier. I walked out of there. They dont seem to be professional and dont care about customers time or what they committed to. !!BE CAREFUL!! when you deal with these guys. Sales person: Chris Manager: Dimitry
"Why Is It So Hard To Know What You Have?"
03-11-2016
If I see your advertised car online. If I send you correspondence to verify the car is still there. If you call me to confirm that it is and that I can see it in the morning. If I call in the morning to verify its still there. If Im on the highway and you again call to confirm my appointment. If I go through your showroom and get directed to a sales person. If I tell the salesperson the car that Im looking for, and he looks in the computer and confirmed that the car is there. Why then when I have to wait a half hour for someone else to confirm the car was sold the day before? Unacceptable.
"Paying A New Car"
great offer with a great customer service very good sales man sam bishay
"Recent Visit For Repairs"
Could not be any more pleased with the service and treatment I received at Open Rd., Honda. I brought my car in for repairs, that I was already quoted for at a another shop. They were actually able to beat the price, using Honda parts, and I got more warranty on the work than I was offered someplace else. All the people in the service department from the parking people to the cashier and everyone in between treated me like I had been going there for years. It was a wonderful experience. I would recommend it highly to anyone.
"Great Service"
Amazing service, great deal. Walked in for an 2016 model. Got a great deal! Sam was my sales guy, no pressure, and was able to get us a great deal. The deal was made in less than an hour and we had a new car within two hours :)! Strongly recommend Open Road Honda Edison! Read more at http://www.cars.com/dealers/5152/open-road-honda/reviews/#tmwRJTlf4Tm2xkcT.99
"Buy A Car"
I commited to buying a car there and the vehicle was sold the day before I told them I was coming. Not even the courtesy of a phone call. They claim they tried to call me however they didnt have a problem getting me when they was trying to make the sale. Needless to say I got a much better deal at planet honda.
"Great Service"
THE SALESMAN WAS VERY GOOD HE EXPLAINED ALL OPTION BEFORE OUR FINAL PURCHASE. ALSO HE SHOWED US HOW TO USE THE FEATURE IN THE CARE VERY HELPFUL.
"Great Service,even After Sales !"
Amazing service, great deal. Walked in for an 2015 model with a quoted price, was told they will try to match. Few hundred dollars more yes but got a 2016 model. Mikel khalil was my sales guy, no pressure, understood our rational for not getting the latest model and worked with us. The deal was made in less than an hour and an amazing one too ( confirmed by other dealers too) Financing guy Eli was profeshional and no hidden charges ;with 0.9 financing too ! Strongly recommend Open Road Honda Edison.
"Great Experience"
i recently purchased a new car here. i usually come for service for my old 2004 accord. The staff is very friendly and helpful.the last time i came in i noticed there was a new managing staff (Berry Magnus and Renier) they went above and beyond to help me get the vehicle i wanted because my credit wasnt so great and i didnt think i could get a new car. they were honest and very helpful with getting me a new car.
"Awesome Business"
Got my car here and continue to get it serviced. It is awesome and they make everything quick and easy.
"Great Dealership"
Great buying experiance , Finance dept was best i have ever dealt with in my buying history
"Vj Best Salesman And Great Prices!"
VJ was the best car salesman we have ever dealt with. We were extremely impressed with his honesty and integrity. He promptly returned every phone call and answered all our questions immediately. We were very pleased with the entire process from beginning to end. We live on Long Island and had limited time and he worked with us to make sure the transaction was performed quickly and effortlessly. We highly recommend him to anyone looking for a car and will definitely return to him when our lease ends.
"Vj Best Salesman And Best Deals On Honda Cars"
Received a phone call from VJ at Open Road Honda telling us he could give us a great deal on leasing a new Honda Accord. We were skeptical but our lease was ending in a month so we thought wed see what he had to offer. We live on Long Island but were unsatisfied with the pricing in NY. VJ was the best car salesman we have ever dealt with. We were extremely impressed with his honesty and integrity. He promptly returned every phone call and answered all our questions immediately. We were very pleased with the entire process from beginning to end. We live on Long Island and had limited time and he worked with us to make sure the transaction was performed quickly and effortlessly. We love our new car. We highly recommend him to anyone looking for a car and will definitely return to him when our lease ends.
"Great Customer Service..."
Courtney Drake supplied superior customer service. Highl marks! Great job! Thank You....will tell everyone how great she represents professionalism
"Please Do Not Buy"
Very bad experience. There were two unapproved credit on my name so I ask them that do not check any other credit as I was going with finance option but still they check with various banks. Iric was person who did this. I got 4 letters for denial credit. they are doing bargaining very cheap like 5$, 10$ etc.... Please dont buy the cars from here.. Worst sales person Iric... He was giving feeling like I was defaulter. With other bank and other dealer I got best deal..... go with other dealers
