"Disappointed"
Dear David Ferraez, Joshua Ferraez and Stan Ferraez, I wanted to reach out to you regarding my experience at your dealership this afternoon/evening- that I am just getting home from now at 9:30p.m. I am currently in a unique and difficult situation with my current Ford Lease. I have 22months remaining on my lease. My home mortgage recently went up drastically and very unexpectedly. Due to this I was looking for a dealership that might be able to help me get into an AWD small vehicle in the low 300s. I had contact Sales Manager James Russel, explaining my situation in detail. James called me this afternoon and stated that he thinks he could help me, that we are not too far off in numbers and I should come in. He told me he ran numbers and before even coming in he was at $0 down $359/mo to lease the encore. I had told James that I would be coming from the Bronx (where I Work) but would need to go home first to get the vehicle I was looking to trade in. I live in Rockland county NY. James was very kind on the phone and very willing to work with me and thought it would definitely be worth the trip for me to come in. So I took the very long 2 hour drive in rush hour traffic to get to your dealership with high hopes that James could solve my problems. However, upon arriving at your dealership, the salesman Michael showed me a front wheel drive car. I immediately explained that I had contacted James about an AWD vehicle. In my email to James I was very clear about my situation and the vehicle I was looking into. When James called me, he said he had been looking over my email to see what he could do for me. I assumed he read the entire email and that we were on the same page. In addition, the first numbers James gave me was $0 down, $379 for an FWD encore. On the phone he has stated we were at $359 with $0 down-assuming he was referring to the AWD encore I asked for in my correspondence with him. I was fully aware and understood that I was in a very difficulty position and I was very realistic of most dealers not being able to help me. I very much appreciated James even taking the time to speak with me and doing his best to help me, but I understood completely if it wasnt possible. James remained confident that he could help. Not only was this not the case, but I made a 4 hour trip (2hours there and 2hours home ) for no reason at all. The only thing James had to say was "I feel like an idiot". He explained to both myself and my husband over the phone, that he did read my email and just didnt look at the AWD . That is not a solution or acceptable response for putting someone through a 4 hour trip for nothing. I would have been completely fine if he called me and said "Id love to help you but I ant right now" -and that would have been very understandable. But instead, James gave me one price over the phone and a different price when I arrived. In addition, I asked for AWD specifically and all he had to show me was FWD. Im extremely disappointed by this situation. I realize I am in a bad position, but I shouldnt have been told to take a four hour trip and lead to believe James would help me. If it werent for your sales associate Michael Clemens, I would not recommend your dealership to anyone. Michael was so attentive, such a gentlemen, so respectful and truly tried his best to help me. Unfortunately, he doesnt have the final say in pricing. Michael is the only good thing about your dealership. Saddened and Respectfully, Nicole Sofia
"So Unprofessional And Rude"
Terrible experience just so unprofessional They tried to take advantage of a potential customer What extremely low ball offers
"New Vehicle Purchase"
05-13-2016
Excellent customer service from the salesman to the manager to the service department to the finance Department.
"3rd Tyme Has Been The Charm!!!"
As A Car Owner For Over 30 Years, My GMC Buick Mitsubishi Dealer Is The Best Dealership Ive Encountered!!! The Staff Is Excellent, The Selection Of Vehicles Is Always Great, & Even The Dreaded Financial People Are Tolerable!!! Ive Purchased 3 Vehicles From This Location & Given Their Excellent Track Record With Me I See No Reason Why I Would Not Recommend Them To My Friends, Family, As Well As My Own Next Purchase Of A Vehicle!!! Sales Associate Frampton Walker Has Assisted Me The Last 2Xs Ive Purchased Vehicles Here & Hes A Tremendous Asset To This Organization As He Is Knowledgeable, Cares About His Customers, & Seems Willing To Go Above & Beyond In His Service. Over These Last 4 Years, Ive Even Had A Chance 2 Watch His Family Grow Via The Pictures On His Desk!!! LOL!!! My Only Complaint Is The Time Frame. I Knew What Vehicle I Wanted, We Test Drove It, Then Sat Down 2 Do The Deal!!! I Arrived @ 10AM & DID NOT Leave Until 2:45PM. IN My Opinion That Is Much Too Long To Be Stuck Purchasing Anything That You Already Know You Want & Are Committed To Buy!!!
"Good Customer Service"
I brought my car in for factory recall replacement piece for the passenger airbag. This is a large dealership, but there were several service reps. ready to assist customers. I was able to wait for the part installation, which took about an hour. Now my car is all set.
"2016 Yukon Denali Xl"
I had a wonderful experience with Greenbrook GMC. The sales person was very knowledgeable, and went above and beyond to completely satisfy my every need. Once again, thank you.
"Greenbrook Is The Best Car Dealer!"
Greenbrook is the BEST car dealer Ive ever dealt with! Easy, fast, not playing with numbers. Great deal. Wonderful salesman. I would recommend them to everyone!
"Best Dealership In Nj"
Always a good experience at Greenbrook from buying, leasing to service. Knowledgeable, clean and courteous. Sent several neighbors there too. They are real professionals its a pleasure to wait for my oil change OR you can get a ride if you really need to get back to work....management setting a good tone for sure
"Highly Recommended"
Joe Guzzo was a great salesman. Very respectable, no issues, no games, just facilitated a great sale. Same for his manager and the finance department. They treated me with respect and didnt try to push me.
"Helpful And Friendly Staff"
The entire staff was very helpful and knowledgeable. It was the best experience I have had with a vehicle purchase.
"2016 Buick Enclave"
I had excellent service from Mike. He was excellent!!!!
"Greenbrook Quality "
I am on my 5th or 6th car from Greenbrook so you must be doing something right!
"Great Service "
I want to get a oil change the 37 point check up for the car I made the appointment that day and I didnt have to pay for it . I was pleasantly surprised, I love that service department .they r best . they took care of my car ,they washed it for me . that was great. Totally unexpected ,l just say enough great things about them
"Great Service"
12-28-2015
The service team at Greenbrook consistently provides a first class experience. They are always thoughtful to look at things that I might not think of and always provide service with a smile.
"It Was Ok"
12-28-2015
It was ok had a coupon couldnt use it for oil change, it didnt state what we could use it for. I wasnt crazy about that?
"Enjoyable Experience"
12-28-2015
Came in to have a recall from more than a year ago fixed. Something about bolts on the front seats. Receptionist in showroom was very courteous telling me about going around the building for service, I was met by a man at an outside desk and brought in to a service manager, was showed to the waiting room and told about the coffee and bagels, all in a professional way. I enjoyed the coffee and bagel and within 45 minutes my repair was made and I was on my way. Lovely surroundings and a very good experience
"Top-notch Auto Dealership...."
I have, over my lifetime, dealt with many auto dealers and service centers both GM and others; I rate Green Brook GMC at the top. Courtesy, promptness, thoroughness and impeccable organization at their facility! I have now done business with Green Brook GMC with my second vehicle through them and value their care and service.
"Great Service As Always"
12-22-2015
Always a pleasure working with the staff at Greenbrook!! Keep up the good work!
"Excellent "salesmanship""
My entire experience from my initial phone call to the dealership to me walking out as the owner of a brand new 2016 Yukon Denali, was possibly the most pleasurable experience Ive ever had when purchasing a new vehicle. THOROUGHLY SATISFIED!
"Great Experience"
Our salesman Chris Devlin was most helpful. We are enjoying our Encore very much. Thank you.
"Great Service"
My SERVICE AIR BAG displayed on the odometer in addition to the indicator icon lamp appearing. This occurred on a Thursday night and stayed lit. I telephoned the Service Department and was told they had no appointments but that I could bring it in and wait. I arrived at 7:10 a.m. on Saturday morning without an appointment and the problem was corrected and I was on my way home before 9:00 a.m. THANK YOU!
"Oil Change"
Car was taken and work done in the time frame promised
"Service And Facilities"
Roger is the mechanic/tech who works on my Sierra (exclusively!) And Fred, my advisor, is on top of my Sierra requirements and appointment scheduling. Excellent employees!
"Lots Of Choices..."
Only one glitch in the finance department. Other than that I was very satisfied with my experience at Greenbrook. And I love my car.
"A. Vice President"
Totally surprised by the knowledge and patience displayed by the sales rep. truly felt like he wanted me to be satisfied with the vehicle I selected.
"Friendly Staff"
My only complaint is that the shuttle wasnt available for me when I got there even though, I called ahead.
"Grreat Dealer With Great Service"
I purchased my GMC Terrain in 2010 from Greenbrook GMC. They always handled my warranty repairs thoroughly and quickly. My car now has over 100,000 miles and needed out-of-warranty repairs. They always call me to tell me exactly what is wrong, and to ask me if I want to have it repaired. They even suggest lower cost repair options. Again, they fixed everything in a few hours, as all the parts were in stock. A few weeks later, my car still runs like a charm.
"Outstanding Place "
I love Green Brook GMC its always a pleasure i will be back there in 3 years ,when its time and get 2 more cars . i would need about 10 pages -to tell how my wife and i feel about all the guys there ...
"Great Service"
As soon as I walked in their staff help me with what I need and they were very professional and they did the job in less time I expected.
"Awesome Service "
Louie, Fred and Franco make the service experience a pleasure!!!
"New Experience In Buying A New Car"
Customer service was great. The staff was very friendly and helpful. I enjoyed them and I am enjoying my new car!
"Very Good Customer Service"
Very good. Joe did a great job. We came in to look at a vehicle and then visit Chrysler but he convinced us to buy at their place.
"Best Dealer....great Service "
Bought my 2006 GMC at Greenbrook dealer, always serviced by Greenbrook, my Envoy continue to running great due the excellent service. I recommend Greenbrook dealer to any one who is looking for quality and good service. Thank you Greenbrook staff and very high skill mechanics.
"Great Service!"
Having been a loyal member to this GMC dealer, I had no reservations about servicing my Acadia at the Greenbrook dealer. Sonny has always been my contact for service and never disappoints! He is very professional and accommodating to the customer. Sonny always calls with any updates and there are no surprises on my bill when I go to pick up my car. It was a wonderful surprise to find my car so clean and vacuumed when I drove it home. Thank you again GMC Greenbrook. It is because of employees like Sonny, and the fine treatment to the customer that keeps me coming back.
"2010 Gmc Acadia Service Appt 11/24"
Getulio continues to provide me with excellent customer service, whenever I am in for service for my GMC Acadia.
"Gmc Denali "
Excellent service quick response easy car I every bought no nonsense gave me a fair price , good job
"Great Experience "
My experience at GMC Green Brook was phenomenal, they were well organized, quick, responsive, and attentive to what I wanted. Im extremely fond of my Acadia and it only helped that my experience there was as painless and relaxing as can be at a dealership! Thanks to everyone there!
"Great Customer Service"
My experience went well. I arrived about 10 min early & was assisted as soon as I walked in the door.I had an oil change & some filters replaced & it took about 1 hour & 15 min which was the time I was told it would take. I asked if a wash & vacuum was included & was told it could be done. However I was told its only done when asked. Going forward I would suggest it should be offered & only done, if the customer approved. It was a great experience.
"Great Dealer, Great Salesteam, Great New Enclave!"
I started out as an online customer. Looked at all local dealers as not to waste my time, nor the sales rep. From the get go, Greenbrok was most responsive to the online inquiry and were the ONLY one in the area that chose to give me their time as they would anyone else in the actual showroom. The experience onsite was great as well. Frampton, my sales rep was kind, amusing and an overall pleasure to deal with. Love my new Enclave!
"Gmc!,"
Chris did a great job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Great Service"
Great sales person. Financial dep is great as well
"Green Brook Gmc Buick Dealer"
they are prompt, respectful and accurate.delightful to have my vehicle to be serviced by them any time.
"Excellent Dealership"
No hassles, very easy process Salesman was professional and a pleasure to deal with.
"Great Service, Friendly Beautiful Dealership"
everyone was very friendly, professional, and willingly to go the extra mile to satisfy the customer.
"Great Service"
Chris was extremely helpful in the purchase of my SUV.
"A Dealer I Trust And Enjoy Dealing With."
I took a bit longer than I expected to update the firmware on my transmission but the staff has not let me down. I trust the staff at Greenbrook GMC to do right by me by doing right for my vehicle.
"Excellent Services"
We were very pleased with the courteousness and professionalism of our salesperson Mike Santucci at the Greenbrook Buick dealership. He was extremely educated with his product and the automobile marketplace. Initially we were very hesitant to go to a "highway dealership", however, we were pleasantly surprised based on the above comments and we will be back.
"Great Service "
Ricky is great always takes care of me everyone go see him great guy
"Courteous"
My experience at the GMC dealership has always been a pleasurable one. I have never had any problems with the servicing of my vehicle or the salesmen who I have purchased cars from.
"Friendly Service"
The service department is very friendly and helpful.
