"Upset Customer"

Worst experience ever. Had my Equinox there twice and still havent fixed problem and now my vehicle is damaged and they did not do what they said they did

"Avoid At All Costs!!!"

went to this dealership over a month ago. I was interested in hearing more about the Pull Ahead Program. The salesman talked to me about the program and told me he could get me into a new lease. I told him I would get back to him. Throughout the month I decided to finance instead and ended up back at the dealership. I went in and told him that I wanted to buy out my lease, as my bank did not give me enough to cover the buyout. He sat down with me and ran numbers for the lease buyout and getting into a Certified Pre-Owned. He gave me a price for both and the manager said the numbers were correct. I left and came back a couple hours later and told them I wanted the buyout. They quoted me $284 for the buyout as my monthly payment. I did the credit application and waited. About 2 hours later, I was told that the buyout would not work without money down. They also could not get me into the Pre-owned either. He looked into getting a new one for the same price of my current lease. Around 7pm, I had spent just about the entire day at the dealership to be told I could not do the buyout, Pre-owned, or new and had to wait until Monday to hear back from the banks about the approval. The salesman told me he would text me by lunch time on Monday. On Monday, I did not get a text by 1:30pm. I sent a text and was told he needed more time. I waited another hour and tried to reach out again. I ended up calling and getting told I would get a text in 10 minutes with a deal. 2 hours later, I received a text that the deal was $60 over what I was told. I wasted 2 whole days trying to get a deal done, and got nothing but the run around and over 10 credit inquiries. I was not able to get a car with the features I wanted for the price I needed. My best advice is dont waste your time dealing with this dealership. I had two others give me exact deals via email and gave me real estimates of what they could actually do for me instead of bringing me in and wasting my time.

"Service"

Great service! Mary was very helpful as was her assistant.

"Car Service At Pine Belt Chevrolet"

Keith Basile and his team are the best. They are very attentive to our needs are are extremely detail oriented.

"2010 Chev Equinox Trans Replaced Under Warranty"

Pine Belt was able to replace the transmission with a factory rebuilt under the warranty. The new transmission is working well.

"Happy With Purchase."

Maryann was very helpful and pleasant to work with.

"Ttttttty"

The BEST place ever to buy a car! The whole staff is Awesome!

"Visit"

I went to the service shop for my first car service to have the oil changed, the tires rotated and whatever else they had to do. My appointment was for 8:30am and I got there by about 8:05am. I did not leave the car service place until almost 10am! There were people who got there after me leaving before me, and when I spoke to the manager on the phone that my car was checked out at 9:37am which it was not 9:37am when I got in my car. I am NOT happy with this service.

"Sales And Service Review"

Sales and service were everything you could want in a dealership. This dealership is highly recommended.

"Repairs"

I was Pleased with the repairs completed on my car.

"Top Notch Service"

The service team there is some of the best around very friendly and helpful. They were able to get me in a real nice chevy cruze hatchback as a loaner till my truck was repaired. The service manager Bob was very knowledgeable on what was going on with my truck and explained everything in detail and they were able to diagnose what was going on with it and made repairs in reasonable amount of time

"Great Experience"

The easiest experience in the world I would definitely buy from pine belt again

"Pleasurable Experience"

Buying the commercial vehicle was a smooth and pleasant process

"A Great Experience!"

My son totaled my car, so I was looking for a quality car at a reasonable price. Frank T, my salesman, was knowledgeable, friendly, and could not have been nicer! Kim, his sales manager, was terrific. No pressure. No misleading sales tactics. Overall a great experience!

"Pb Chevy"

A most pleasant buying atmosphere Ive ever had

"Service Review"

this dealership has been servicing my car since I bought it. They provide fast service while providing a relaxed atmosphere in the waiting area. I will continue to use this facility.

"Pinebelt Service"

Service department is always very courteous and the wait is never too long.

"Chevy Ss"

Very accommodating and no high pressure tactics; voluntarily let us take the car home for 2 days for an extended test

"Service Department"

Service department was extremely knowledgeable and experienced. Truck was serviced to my complete satisfaction and was finished the time they said it would be complete

"Best Of The Best"

The best service department, bar none. Friendly and they take care of business. Total satisfaction every time.

"Always Great Service!"

My experience is always wonderful at Pine Belt Chevy!

"Pay Only Full Inflated Price On Used Cars..."

Look here & buy elsewhere. Salesman, Adam, was disingenuous regarding delivery of offers to his manager. Manager refused to counter with anything larger than $100.00 Decrease in sales price when given a legitimate offer for a used car, 5 years old, and 100,000 miles. Why buy a used car where you cant bargain unless the inflated sticker price is what you want to pay?

"Great Oil Change"

Brought my cobalt in for a oil change. Service was done quickly and professionally..

"Great Customer Service"

Salesman, david b.was exceptionally helpful. Very happy with my new Chevy Cruze.

"Good Work!"

The service I had done, was done quickly and efficiently.

"Mrs Rosemarie Hussey"

04-08-2016

We had no intention of buying a car but the selection and pricing made impossible to say no, We are very satisfied right now check me in three years

"Worst Service I Ever Recieved/sales"

Very disappointed in there sales department. I had put in a request for a certain vehicle. spoke with a sales person there and he said he would take care of everything. He had the vehicle for me. I drove an hour to get there and the vehicle was gone. They wasted my time. Would never purchase from there EVER..... Still waiting for the salesman to call me and apologize..... conveniently he had left for the day, when I got there. Worst service I have ever received from a dealership!!!!

"Great Experience, Highly Recommend"

Great showroom, awesome chocolate chip cookies, but of course, I wouldnt be here if I hadnt had a top-notch buying experience. Bill Sherman helped me get out of my Ford lease (Ford makes it tough) into a great Chevy Cruze, and has followed up with me every step of the way. I couldnt ask for a better customer experience. Wouldnt go anywhere else.

"Service Dept"

I purchased my 2012 Chevy Equinox in July 2015, I had to bring it in a week after I purchased it for a noise in the brakes, they said it was rust and they cleared it off. noise went away I also asked to have my tire checked, it kept saying low, they said nothing wrong with the tire and reset the warning light, then the steering was making noise and light was on again for tire, they said it was the steering pump and said the tire was fine and reset the warning light again, within a week the steering was making so much noise I was afraid to drive it, they checked it and said I needed the steering column replaced, They ordered the parts and I brought my car back in again, after they fixed the steering column it was still making so much noise brought back again and they said their was air in the steering. Tire still not fixed warning light still coming on, I took my car to STS Tire and they pulled a nail out of the tire and plugged it, Its now fixed, Then my car started shaking when I would put my brakes on, brought it in and they said the had to replace rotors, I was charged for this $236.00. I only owned it for 4 months during all this. Im still hearing noise in the steering, So I guess I am not feeling good about the service I have received. I love my car but I haven;t felt comfortable with the mechanics of my car, I keep feeling like whats next and they told me my warranty is expired now, I thought my warranty was for longer then 6 months.

"Excellent Personal And Repairs "

The Service man, Keith Basile, was above and beyond friendly and helpful!! Gave excellent advice as well!! Dropping off the car was a very pleasant experience with the most friendly people...

"Always Great Service"

On the morning of 12/14/15, our Equinox started to show "check engine" light. Not able to call at 6:30am and try to make an appointment, we drove from Barnegat to Lakewood to see if the service department could work on our problem. Our Service Advisor,Keith Basile is off on Mondays, so we were assigned to Service Advisor 204 Robert Domolki. We couldnt be more pleased with Robert Domolki and the manner in which he attended to our service need. It is because of the caliber of people like Robert Domolki and Keith Basile that Pine Belt employs, that has had us as customers for the past 35 years. Please keep up the excellent work and attention to detail that are part of your work ethic.

"Great Service Dept."

The service dept. is great. Andy, my service rep. , is a pleasure to deal with. He takes the time to talk with the customer. The car is inspected prior to entering the shop, which makes me feel comfortable that it will come out the same way it went in. I have used Pinebelt for service and although I purchased the vehicle at another dealer Pinebelt has always made me feel very comfortable. I would highly recommend Pinebelts Service Dept.

"Service Done The Right Way"

Pine Belt service is top-notch. From the moment that I pulled into the service bay, and was immediately greeted by a polite and professional agent, I knew that Pine Belt valued my business. It was mere minutes until Drew completed the check-in process and I was relaxing with a coffee in the waiting room. My car was ready so quickly that I barely had time to read a few magazine articles. I cant praise the Pine Belt Service Department enough - bravo!

"Mr. Epp"

the work was done promptly, and accurately, and best of all it was covered by the warranty!!

"Poor Service And Way Too Expensive."

They charged me $1,300.00 and did not finished the car. Every time I take my car to this dealer it come back with MORE issued than when I gave it to them.

"Worked With Me "

I tried to register for service online. It seemed easy enough but, the times associated with the service hours do not coincide. I showed up at the dealership (Pine Belt) on a Saturday morning around 10? My appointment was logged in but, did not fit the service hours. I was told they would get right on it. I was out of there in one hour and they were very accommodating to my needs. Nice job.

"Great Service And Friendly Salesman"

I arrived at the dealership and met with Michael Melendy. After explaining what model vehicle I was looking to lease, he went outside with me to the large lot full of vehicles. He showed me every one with the colors I liked. After I picked two I was interested in the most , he returned with the keys and I test drove them. In a short time I was sitting at a desk filling out the paperwork for my new vehicle. It was a very calm and relaxing process. Not at all like I have had over the years at other dealerships where you were sent from office to office where someone was trying to sell you more things to raise the price to a place you didnt want to be. Very happy with everything that day from salesman to when I drove out with the vehicle !!!

"Clean Friendly"

Everything was covered on recall or warranty drove me home from drop off. Would have been better with courtesy car so I would not have had to miss work.

"Worst Dealership Ever. Horrible Service Dept."

Worst dealership Ive ever been too. The sales guy was very nice but the rest of the dealership was horrible. The service department is the worst. I called with a question about my auto start before Thanksgiving, its almost Christmas and no call back yet. I called multiple people but no one will help. I was promised a rental car while they were fixing a problem with the radio that didnt work not even 24hrs after I bought the brand new car and they wouldnt give the rental to me so I had to walk home and had no way to get to work for a week after they promised me one. Wish I never went to this dealership. I only did out of convenience that I live close-I will never make that mistake again.

"Best Dealership Ever"

fast service pretty good customer service waiting area. very clean service department. Very knowledgeable people.

"Service Department"

12-09-2015

Been going here for years, this is best service department a person could ever hope for.

"Not So Grest"

12-09-2015

WE HAD THE TIRES ROTATED AND AN OIL CHANGE. I WAS VERY DISAPPOINTED TO SEE THAT THE TIRE PRESSURE WAS NOT CHECKED.

"Great Service Manager, Mary"

12-09-2015

I arrived for my appointment early and I was greeted warmly, my car was serviced and I left in a timely manner.

"Great Service "

12-09-2015

Staff is always knowledgeable and very helpful. Service was done on time.

"Service"

12-09-2015

The service center was excellent, just not crazy about my Equinox. It does not provide the performance I expected, wish I had my Jeep back

"Great Experience "

My salesman, Mike Hoose was extremely helpful throughout the entire process. He helped me find the right vehicle and was professional and knowledgeable. Made the entire experience enjoyable.

"Great Customer Service And Repair"

I was traveling for business and service lights came on in my 3500 diesel truck. Although they could not get it in that day they did get it in the following day and provided me with an outstanding loaner vehicle. The truck was fixed in a day and it happened to be under warranty.

"2016 Chevy Cruze At Pine Belt Chevy"

Very pleasant experience. My salesman Jason was very helpful & not pushy as all my friends have heard. I tell them to go to Pine Belt Chevy.

"2016 Chevy Cruze"

Great experience when buying my Cruze. Salesman Jason was very helpful & not pushy. He was very thorough in answering my questions & I have told my friends that if they are looking for a new car or know someone who is, to ask for Jason.

"Great Salesperson!"

The salesman was extremely helpful and professional, but the wait of 2 hours to receive and signoff on contract was ridiculous. Need to shorten that up a bit. Thank You!