"Experience Was Excellent"
Our salesman David Serrania, our customer service manager John and our sales manager Nabil were all excellent. A car buying experience is not always easy but these gentleman made it a breeze. I highly recommend them.
"Honda Pilot Elite Experience"
I needed a reliable vehicle for my growing family. Kyle was very informative about all of the SUVs that I was looking at and helped me make a great choice. He was very professional and understanding. He made the typically grueling car buying experience a walk in the park. He was also very helpful in explaining how to use the long list of features that my Pilot Elite came with. I recommend his sales service to anyone!
"Awesome Service"
Just bought my 2017 Honda Accord from Honda Universe. I have been a long time Nissan customer and I have to say I love my new Honda. And my salesperson Rahsaan was awesome and well informed and made sure I had a good experience and was very reassuring! And my finance person(sorry I forgot his name. -_-) was awesome and answered any and all questions I had. I love the confidence he had to get me a good interest rate. I am looking forward to our future business ventures¿<3
"Highly Recommend This Dealership!"
My salesman Kyle was awesome. He made the experience quick and easy. Management was nice and helped me uderstand the process. I will definitely be back for any of my future car needs.
"Pass Cilent"
Never give your phone number. they will harass you everyday of the week even if you did buy a car.
"Looking For A New Lease"
07-12-2017
My wife and I went in because our lease is ending son through them and we wanted to see what kind of prices or deals they would offer to stay with them. The sales rep wasnt terrible, just doing his job. The "Manager" that came over was the most rude person Ive ever dealt with when buying a car, and as soon as I found out about they lied on my previous lease about a deposition fee, I walked out.
"Excellent Sales Experience"
Brian was excellent to work with for the lease of my new 2017 accord. He was very professional , upfront and did all the leg work. Our credit was less than perfect and Brian worked tirelessly to secure me the payments we agreed upon. Best leasing experience to date and I have been leading since 2006. Highly recommended
"Good Initial Impression"
05-10-2017
I just started shopping for a car and they are respectful and professional.
"Great Dealership Lookout For Sean"
Its a shame I cant give more than 5 stars. My sales person was Sean, he is the best friendliest salesman. The best part is, he really is trying to figure out what it is that I want and could afford and then providing just that. Never tried to get me to pay for stuff I dont need or want and the best is wtvr number they give u is the actual number NO SURPRISES. Very pleasant transaction, this is my second lease through Sean at Honda Universe and my 10nth car. Guys if u want all that 5 start service come looking for Sean at Honda Universe. Update to review: I needed some changes In the lease and Sean would just bend over to make sure I am 100% satisfied. Thank You
"Out Of My Mini-mobile, Into My Mom-mobile"
12-14-2016
Samantha helped me narrow down exactly what I wanted before she set up my appointment with Sean. The overall experience was great! Everyone was very friendly and really helped me get the vehicle I needed. They even helped me terminate my old lease while keeping me in my budget!!!
"Out Of My Mini-mobile, Into My Mom-mobile"
12-14-2016
Samantha helped me narrow down exactly what I wanted before she set up my appointment with Sean. The overall experience was great! Everyone was very friendly and really helped me get the vehicle I needed. They even helped me terminate my old lease while keeping me in my budget!!!
"Thank You"
08-18-2016
Thank you everyone at Honda Universe, especially Izabela, for the best car buying experience Ive ever had. Izabela was terrific. Very professional and made me feel very comfortable with the entire process.
"Andrew Torre"
Excellent sales program for purchasing new cars. They guide you through the whole process.
"Knowledgeable Salesman, Friendly, Love The Popcorn"
Michael Lacerda was wonderful. He was knowledgeable and provided the information concisely. The children enjoyed the popcorn and drawing paper while we compared the cars we were interested in learning about.
"Great Experience"
11-24-2015
I decided to buy a new car. I received a notice from toyota rt 37 Toms River nj. About an 7 day employee pricing . I had a Carolla in mind. I drove it and didnt find it to be all that. Then I sat down with salesman and again showed him the letter about employee pricing I received from them . He went in the back and came out with a price that was higher then I got on line under a different name. I got up and walked out. Before I got in my car they came outside and dropped the price 500 in the parking lot. I still left. I drove to Honda Universe in Lakewood on rt 88. I met with anibal and told him I was interested in the Honda civic EX. He brought one out and I drove 2 blocks and I could tell the huge difference between the Civic and Carolla . It was clear the Civic was my car. We went back inside and came to an agreement on the price. My credit was not so good . I had a bankruptcy 2 years ago. Honda was offering 1.9 financing. The finance manager came out and spoke to me before sending my application to Honda . He asked me a few questions about why I did the bankruptcy and what my financial status is now. After our conversation he put my application in and about a half hour later I was approved. I was very excited. I could not believe how professional and personal they were with me and the entire process of selling me a car. Now I am a happy owner of a new Honda Civic. Thank You Honda For believing in me Thank You to the financial manager Who got to know me and my status. To get me approved. Thank you to Anibal who follow the entire process through and got the price I was happy with.
"Old School Service"
11-11-2015
Our salesperson understood we had a budget, a timetable, and certain specifications that had to be considered. Don couldnt have been more accommodating. We ultimately walked away with a great lease and when its time to bring the car back, Dons our guy!
"Excellent Sales Person"
09-05-2015
Mr. Anival Guzman was an excellent help and patience person. defenetive i will recomend this dealer because of the excellent service
"Great Experience"
06-02-2015
I had a great experience here with John McGraw he answered all my questions and had a great knowledge of the car I was buying. He made it relaxing and easy. I would give him 5 stars for an overall experience and would recommend to everyone I know.
"New Car Purchase"
04-30-2015
Went to Honda Universe to just shop at the time. John McGraw took his time and was very friendly and helpful...no pressure. Went back a week later and did purchase a 2015 Pilot from John. Would recommend him to everyone.
"4 Of 58"
04-30-2015
bought a car on 3/28/15 temp plate expired on the 16 th of April. and still no registration. so now I have a new car I cant drive. they said that they would pay the ticket. do you know how many tickets I could get in queens and Brooklyn if I would put the car in the street. stay away from these people. watch out for the tire warranty they slip in at the end it coast 3 times more then what they tell you. Also look at the thing they call Etching its not necessary so watch what you sign.
"2014 Honda Accord Exl"
04-30-2015
Went in not knowing if I wanted a used car or a new one. Thanks to Rahsaan Jones who spent hours with me explaining my options. I finally purchased a 2014 Honda Accord EXL leftover. Got a great deal. Service was wonderful and Rahsaan was the most patient person I ever met. I highly recommend this dealership
"Greatest Salesman Ever!!"
04-30-2015
I CAME TO JOHN FOR A CAR TWO YEARS AGO AND I HAD THE BEST EXPERINCE EVER. I CAME AGAIN TWO YEARS LATER WITH MY SISTER AND HE GOT HER INTO A CAR THE SAME DAY!, IM SPEECHLESS, GREAT EXPERINCE OVERALL AND I WOULD RECOMMEND HIM TO ANYONE LOOKING FOR A CAR, HANDS DOWN.
"Wow!!!"
04-30-2015
WOW! is all I can say..John goes above and beyond to fulfill his customers needs and desires. God knows that I truly appreciate being able to buy my first car with someone Like John. He was truly a blessing and I would continue to refer him to anyone who is planning on buyig a car. Thank you John!
"Great Experience"
03-02-2015
I just stopped in to see what they had. John was very helpful even after I told him I couldnt buy yet. He showed me different options that I asked for without the pressure I normally feel. I have to wait a few more months before I can buy something and I will go back to Honda Universe and see John McGraw.
"Awesome Deal On A New Lease"
03-02-2015
This is our third time leasing from Honda Universe. Once again John was a huge help and made the process incredibly easy.
"Great Deal On A New Lease"
03-02-2015
We came to Honda Universe to lease a new Accord and John made the process painless. Got us a great rate and we couldnt be happier.
"Excellent Service"
01-23-2015
Had a great time buying a new car for my mom for a christmas gift. The process went very smoothly from the time we got there, to the test drive, and even the paperwork was painless. John M, has made several checkins in to see if everything is going ok and if we need anything.
"Awesome!!"
01-23-2015
Did a great job at assisting us with the car. Incredible persona. Very fun and kept us very comfortable.
"Great Customer Service."
01-23-2015
Came in not knowing if I was going to be able to get approved and of course John helped me get approved. I got the perfect car for me and my kids and extremely satisifed! Thanks so much Honda in Lakewood!
"Quality Service By A Quality Organization"
01-23-2015
Honda Universe is a top notch dealership with a respectful, down to earth sales team. I HIGHLY recommend buying a vehicle from them!
"Satisfied"
We went into the dealer with minimum knowledge of what we wanted, John was extremely helpful, down to earth and went above and beyond to meet our needs. Would work with again and again.
"Awesome Service!"
Execellant customer service. Very Friendly. Knowledgeable. patient. Took the time to show us all the cars and explain. Does not pressure you at all!
"Amazing Service!"
He made us feel extremely comfortable. Extremely knowledgeable. Extremely comfortable. I would recommend him to anybody!
"Comfortable And Truthful Were My First Impressions"
This was my sons first car and John McGraw was an oustanding salemsman! He took his time, didnt push us and was very knowledgeable about all matters. His personality is suited for this job.
"Excellent Only Begins To Describe"
John was an excellent person to talk with. He was easy to make jokes with, he talked business when necessary, and, despite his casual demeanor, he was very professional with what he did. He knew what he was talking about and he talked with confidence. He could easily make small talk, and it made the entire process seem that much quicker. He even managed to know which car color I would like the most and even had it prettied up before we left! Its not often that someone can tell what color car you want that quickly. The car itself is great, too, having a lot of nifty features that Ill take advantage of. It was a great experience, despite the fact that I was dreading it for a long, long while. Id recommend him to anyone.
"Happy Customer!"
I had a very enjoyable experience here. John McGraw was fantastic!
"Excellent Place To Buy A Car"
We have been dealing with Greg Levine for over 6 years and will deal ONLY with him. He is a pleasant genial, honest person and has always treated my wife and me like good friends. I Highly recommend dealing with him if you ever need to purchase a new or used Honda. Hes quite knowledgeable on all the vehicles at the dealership.
"Great Experience"
John M. was a helpful and straight-forward salesman. I didnt feel pressured at all and got a car I love.
"Honda Girl"
I recently bought a car from John McGraw, and he was great! He didnt pressure me at all and made sure my happiness was number one. I had a great experience at Honda Universe thanks to him!
"Great Overall Transaction"
Salesmen John McGraw was excellent to deal with. Recommend this dealer and dealership!
"John Mcgraw"
John made buying a car a pleasant and stress free experience. He is very knowledgeable about all of the cars. Even though my credit wasnt outstanding he was still able to get me approved. He has a great personality and I would highly recommend him to anyone buying a car. Sarah W.
"Fantastic Experience! Trust This Gentleman!"
My wife and I have purchased out 3rd vehicle because of the professionalism we have recieved from John. Each time he has taken the time to understand our needs and deliver an amazing product with value and service. I recommend John highly to anyone that would like to feel like they would like to have the same experience. Please trust you will no doubt enjoy the process like we have over the years.
"Honda Universe... Best Car Dealership"
I am glad to now call myself a Honda owner! John Mcgraw is an amazing guy, unlike all other salesmen around. He did not pressure me into a car. Everyone was very pleasant from start to finish.I will be recommending everyone to Honda Universe!
"Great Service, Honest Dealers, Friendly Atmosphere"
I had an excellent experience buying my honda from honda universe. John Mcgraw was my sales consultant and he guided me well throughout the process. Unlike other dealerships around the area(DCH kay honda), they were very receptive to my inquiries and answered all my questions patiently. I highly recommend buying from this dealership
"Thanks"
Our salesman Gregory Levine went above and beyond to see that we where happy in the end. Its a long process but it was worth it in the end to drive off in our new car. Patrick the finance Manager was great to work with he he explained everything well and was light hearted while doing so.
"Great Experience Overall"
Greg Levine was our salesman. He worked hard to keep us in our budget, and we ended up walking out with a better car than we couldve expected for the price. Service was professional throughout our experience. No hesitation recommending Honda Universe.
"False Promises"
Having done my due diligence online ,emailing online pre approval and speaking directly with Honda Universe I was assured that getting the vehicle I wanted would take "2 or 3 days" I just needed to come in give a deposit (a 50 minute drive for me) and they would do the rest. WRONG WRONG WRONG, no call backs I left many messages and after 8 days was informed they could not get vehicle, fact is I could have driven to the other dealer in Maryland in 2.5 hrs and purchased the car. Lesson learned If they don’t have it in stock don’t waste your time, false promises basically everything you hear thats bad with car salesmen
"Great Car Buying Experience"
I came into Honda Universe driving a rental and left with a great pre-certified Civic with a great price. My consultant Greg L. was incredibly helpful and informative through every step of the process including the test drive, pricing, warranty, financial arrangements, insurance and state registration title and plates. Greg L. even helped me turn in the rental at a local agency. Gregs dedication to his clients has earned my future business and great recommendations to all my friends, family and associates.
"Great Experience, No Hard Sell, Relatively Quick"
Everything was simple and straightforward, the car was as expected, no unexpected fees, etc. John McGraw was very personal and helpful.
"Great Experience"
I have never had a better experience at a car dealership in my life. My salesman John Mcgraw was very knowledgeable and a breeze to work with. Also my finance manager Lindsay Mulrain was just as easy to deal with. I will be back for all of my future purchases.
