"One Of The Worst Car Buying Experiences Yet"
07-24-2017
Helped my daughter buy a Ford Focus here 5 years ago (her 1st car) and it was a pleasurable experience. How times have changed. Went there today to replace her car that was totaled last week fully prepared to make a purchase. It was one of the worst car buying experiences ever (Ive been purchasing new cars for 40 years)! Walked in with an xplan PIN number (prearranged pricing) and a list of all rebates we were entitled to. You would think that would make the purchase idiot proof. Youd be wrong. The salesman (sorry dont remember his name) must have started last week. His manager, Matthew wasnt much better and at one point was outright rude. Run dont walk to another dealer. We drove 15 minutes south to Lester Glenn Ford and purchased a 2017 Fusion fully loaded and was very happy with the experience.
"Pleasant Experience!"
Excellent & timely service. Staff very attentive & cordial a pleasant experience.
"Welcome Home!!!"
Staff, as usual, were ladies and gentlemen ... whom exhibited expertise.
"Great Staff; Great Experience."
The process of getting our Escape was A++. The entire staff was helpful, courteous, knowledgeable and most importantly, made us feel like family. George Wall is the only place well get our cars in the future.
"Great Dealership"
We were very pleased dealing with George Wall. Barbara P. was a pleasure to work with and we would definitely return to GW. Our car was delivered to us, which we really appreciated. Two of your employees - Charlie and Dave handled the necessary paperwork and explained all the features in the MKC. They did a great job. My sister in law loves my car and is considering a Lincoln for herself. She will definitely go to GW because we highly recommend your dealership. Thank you very much.
"Great Salesperson Jim Larsen"
I want to commend George wall ford in shrewsbury New Jersey. Jim Larsen was an excellent salesperson who guided me to make the right decision He made sure I understood the workings of the inside console I would highly re commend George wall and Jim Larsen. I love my new car
"Quality Repair."
The roadside assistance that comes with a car purchase leaves MUCH TO BE DESIRED. My car lost power. I was stranded for TWO HOURS on the side of the road, and the tow service didnt show up. I then called the Oceanport police for assistance because I started feeling the effects of the heat! They followed me home. My car had re-started but the service symbols were still on my dash. Once home, I received a call from the towing company that they were on site for 15 minutes. I received an invoice via e-mail for towing charges which were charged to my credit card. I notified them that I did not get towed and they should credit my account. I have not gotten a response. After 3 calls to George Wall Service, my car was picked up from my home and taken in for service. I received my repaired car the next morning.
"Bob Campbell"
08-19-2016
I had a problem with my brakes for some time. When braking they would pulsate. The front brakes were repaired and now the brakes respond like a new car.
"Richard D. Mcomber"
The best in service. As importantly, the service staff is always polite, professional and friendly. Never had a bad experience. Richard D. McOmber
"Sales & Service"
Staff was professional & straightforward, & friendly
"Professional And Efficient"
08-18-2016
Your service department staff shows excellent customer service skills. They do a great job, very professional.
"George Wall Ford"
As usual the service department did a great job. A loner car was redally available and the car was done as promised. I bring my three Fords to George Wall for service because they are simply the best.
"Good Service"
08-15-2016
even though it was a busy day and my problem was minor, I was helped almost right away and had the car fixed very quickly.
"Service"
08-13-2016
Engine light diagnosed and fixed quickly. Trans mission oil leak found and repaired. Your staff( Steve, Bob ) very informative as always.
"Great Service And Excellent Staff"
The staff was extremely help. Exclaimed what & why I need serviced. Job was done within time estimated.
"Mrs Arliene Zaborney"
very good, Car finished in a timely manner, was clean and every thing was fixed to our satisfaction. Service was very good. Every one polite and nice to work with. I will be back for my next oil change.
"Stripers"
as always, Very Good. Good product, Good people, well done.
"Great Dealership"
AS ALWAYS SERVICE WAS EXCELLENT - QUICKLY DIAGNOSED PROBLEM AND REPAIRED - GEORGE WALL HAS ALWAYS PROVIDED RELIABLE SERVICE - THIS IS THE ONLY DEALERSHIP I WOULD EVER USE AND RECOMMEND TO OTHERS. HONEST AND TRUSTWORTHY.
"Great Service"
Took the MXK in for its 10,000 service. The service staff was wonderful, the wait area was neat, clean and relaxing. The service was quick and thorough.
"Service "
The parts changer did what he was told. He replaces to tries and supposedly perform. The 53k miles maintenance checks
"Review For Oil Change And Tire Rotation."
When I walked into the Service Dept Reception area I was greeted warmly and everyone were helpful. I appreciated it.
"Pres."
GOOD SERVICE ... GREAT PRSONALITIES ... WILLING TO ACCOMODATE ...GOOD SHOW!!!
"Really Worked For Me."
I had a problem with my truck. George Wall picked my truck up at my house first thing Monday morning and returned it that day and everything was under warranty. Great Experience!
"Great"
Rep. came to my car as soon as I walked in-no waiting. I sat in the clean waiting room equipped with coffee and water for only one half hour. Great service and the car wash was a treat.
"Customer Service "
The service department was courteous, friendly & very accommodating. I truly appreciate such wonderful customer service!
"New Truck Purchase"
Overall a good experience. I hate buying new vehicles but the process was relatively easy as the staff did not waste to much of my time.
"Repairs"
I lost my right side mirror due to a garbage can being left partially in the road. Justin Schwartz could not have been more helpful, ordering the part (which was delivered the next morning), and scheduling an appointment that afternoon. The whole job was completed in less than an hour. I am very happy with your service.
"Great Service, Patient And Considerate Process"
My salesman, Joe Celli, was very patient and knowledgeable. He took me on a test drive of the model I was interested in leasing. Once we had concluded the financial steps necessary to complete the lease, he spent time going over the special features and operational details of the vehicle. Two days later he was kind enough to call me and ask about my experience and satisfaction with the vehicle.
"Outstanding"
My 2016 Lincoln MKX received its first periodic service. Everything was accomplished on time and, as far as I can tell, perfectly. My only minor comment is that, as the service department closed at 5:00 on that Saturday, and I live about 35 minutes from the shop, I would like to have received a cellphone call confirming that the work was completed, or going to be completed, before the absolute last minute before I had to leave in order to arrive prior to the shops closing. The service manager and receptionist who provided me with a very nice loaner (upgraded and lower mileage than my) MKX for the day were both professional and courteous. I would not think of going anywhere else for my Lincoln service even though the location is not ideal for me.
"Oil Change -the Works"
all good...enjoyed the open work space during the service...was able to get work done while I waited
"Great Service, Helpful Staff At George Walls"
In the past, I have had some bad experiences with dealership service departments, but George Walls service department has restored my faith. As always, the staff was very helpful. This time, I was there for airbag replacement due to recall, which I imagine is a big job, yet the job was done in a timely manner. A loaner car was provided and my car was protected from dirt and such during the service with seat & floor covering & was returned to me in good condition.
"Car Purchase "
Really good experience. Great car, VERY helpful sales associate, and just an all around fun and exciting time. Love the Navigator!
"Service"
Steve provided excellent service. He was, as he always is, pleasant to deal with. Had a problem with a tire, called on a Monday, problem fixed on Tuesday. Its why Ive been a George Wall Ford customer for 27 years.
"Mrs. Aliza Konig"
Very nice people. They taught me all about our new car.
"Routine Service"
I had routine service and new front brakes done on my 08 Lincoln Town Car. I appreciate very much the kind and detailed information provided by my service adviser, Rebecca. She is knowledgeable, professional and has wonderful customer service skills. Thus far all is well with what the mechanics did. Thank you!
"Great Experience"
Leased a 2016 mkx. The service was very good. The staff were very helpful.
"Mr. James Langenberger"
07-20-2016
Fantastic !!! I love my new car. Could not be happier.
"Great At The Top"
I wanted to buy a used car by the internet to avoid the all-to-common hassles of visiting a dealership. Although there were a couple initial problems, they were immediately and fairly rectified when I went to the top and contacted the brother-ewers of this dealership. I dont want to make more work for them. But because of them I give this dealer the highest rating.
"George Wall Service Is The Best"
I did not buy the vehicle at George Wall, but Steve in their service department makes it soo easy. I always bring the vehicle to him. My Fusion was serviced and delivered to me on time.
"Great Service"
My experience purchasing my MKC exceeded expectations and was extremely positive. Service was excellent and staff very knowledgable
"Review"
I unfortunately didnt have a great customer experience. Mike (the Greek) and Pauly (Service Manager) were wonderful. Its my experience with Matt Small that my experience went sour - very sour. His approach was not customer friendly at all - his tone, words and actions were ridiculous. He basically threw my keys at me and asked me to leave which I did. Obviously this behavior is tolerated since no other sales rep looked up or flinched at his actions. If it wasnt for Mike & Pauly calling me I would have purchased at another dealership. Great save Mike & Pauly!! I rated an 8 on if i would recommend basically because of my experience with Matt Small. If I should recommend anyone I would ask them to speak directly to Pauly. Truly sorry I couldnt give you perfect scores.
"Helpful Service Personnel."
Called to say that the car was giving a warning message and asked how serious and should I be driving. They told me to come bring the car right in and because it was beyond their scope, they had the car towed to an auto body shop to have it fixed. Helpful, kind, courteous and timely.
"Gene Stringer"
as usual it was very pleasant. all professional people and my wait was not long.
"Lincoln Navigator 2011"
From a long time customet...Great service very reliable and reasonably priced. Quality service is your top priority it shows and is much appreciated
"Service Of Towncar"
Service was excellent; on time, thorough, good price. Staff was helpful and professional.
"Nice Dealership"
Everyone was great. I was pleased with the experience.
"Great Service"
Great service! Thanks! I would recommend highly recommend this dealer/ service center.
"Great Service!!"
I am leasing a Ford Escape, this is my second Escape and my 6th Ford vehicle. This was my first purchase from George Wall Ford. The service was amazing! I was especially greatful that my purchase did not take all day!! The staff in the show room and the staff I came in contact with more recently when I needed service was extremely courteous and helpful.
"Great Services"
great timely service. comfortable waiting area. drinks/snacks tv, computer. everything needed while waiting
"Owner"
12-06-2015
Left car at dealership for service and recall. Work completed within the time allotted. Very satisfied.
