Lexus of Englewood in Englewood, NJ

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Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Attentive Service; Beautiful Showroom"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Attention to details and especially the delivery specialist setting up my vechicles programs. As always Lexus of Englewood is the best!

"Great Deal But Watch Out For Up Sell"


Dennis Sedaille

from Leonia NJ

Recommended? Yes

Purchased? Yes

10-27-2017


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I experienced a friendly, honest salesperson, but expect warranty up sell at the last minute during the final closing. Overall a good experience.

Response from Lexus of Englewood:

Lamar, thank you for the feedback! I am happy to hear of your positive experience at Lexus of Englewood, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Service"


Dennis Sedaille

from Englewood, NJ

Recommended? Yes

Purchased? Yes

10-27-2017


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It was personal and your rep did what he could to ensure my vehicle needs and financial needs were both met.

Response from Lexus of Englewood:

Susana, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Service, Professional Salesperson!"


Dennis Sedaille

from Haworth, NJ

Recommended? Yes

Purchased? Yes

10-27-2017


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Domenic is a great salesperson! He was honest, straightforward, and negotiated a fair deal. This is the second car I am getting from the dealership and everyone I had spoken with Domenic, Chad, and in finance department were VERY professional. Thank you very much for the experience!

Response from Lexus of Englewood:

Thank you for leaving us this great review, Arnold. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Dealership"


Dennis Sedaille

from New Jersy

Recommended? Yes

Purchased? Yes

10-24-2017


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Jayden Xue helps me a lot in my process of purchasing. He helps me choose the right car and help me out through every detail including the insurance. He is great

Response from Lexus of Englewood:

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. Its wonderful to hear Jayden was helpful during your visit. If you have any questions, please dont hesitate to reach out to us again. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"A Simple And Efficient Process"


User

from Englewood New Jersey

Recommended? Yes

Purchased? Yes


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A very simple and extremely efficient process resulting in a quick and easy way to understand all the leasing details.

"Great Buying Experience"


Dennis Sedaille

from Edgewater, NJ

Recommended? Yes

Purchased? Yes

10-19-2017


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The entire experience from purchase to delivery was fast and painless. Chris Kim was extremely courteous and helpful in walking me through the different options and possibilities.

Response from Lexus of Englewood:

Thank you for taking the time to share with us, Manu! The goal of the Lexus of Englewood team is to ensure a fast and painless purchasing process for each of our customers and I am glad to hear that was what you received. Please remember that were always here to assist you with any future auto needs! Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"David Chen"


User

from Hackensack,NJ

Recommended? Yes

Purchased? Yes


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I am their loyal customers. My family got total 5 cars since we started to purchase out first one car. They are very friendly and NOT aggressive.

"Greatest Service "


Dennis Sedaille

from Englewood nj

Recommended? Yes

Purchased? Yes

10-13-2017


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The dealer (Danny bang) was very nice person He helped me a lot to buy car I was very satisfied

Response from Lexus of Englewood:

Thank you so much for your feedback, Hong. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Danny. Please let us know if we can ever help you in the future. Best regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Service "


Dennis Sedaille

from Englewood nj

Recommended? Yes

Purchased? Yes

10-08-2017


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Car representative john is very accomodating. He was able to explain clearly regarding the lexus 350 features and especially the value of the car and its performance.

Response from Lexus of Englewood:

Thank you for your business and this review. I am happy to hear John was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Good Customer Service "


Dennis Sedaille

from Englewood,NJ

Recommended? Yes

Purchased? Yes

10-06-2017


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That the sales person considered all my expectations in choosing a new vehicle - also the sales person was very friendly and has knowledge of the product

Response from Lexus of Englewood:

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Customer Service"


User

from Englewood N.J.

Recommended? Yes

Purchased? Yes


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Caring Personal attention to my specific needs. Dominick and Sam made the transition into my new Lease Clean and efficient! Thank you

"My Favorite Dealership"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Personal service and attentiveness. The ease of the transaction. Kudos to Patti Z (Retention Manager), Stephen Ham (Sales Consultant), Max Elgamil (Finance Manager) and David Vallejo (Delivery Specialist).

"Lexus Of Englewood"


User

from Englewood NJ

Recommended? Yes

Purchased? Yes


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the salesman was honest and professional. I have done business with this dealership a couple of times before this.. I also wpould buy another car from them

"Great Service"


User

from englewood. NJ

Recommended? Yes

Purchased? Yes


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They are so kind and great explanation. In addition, reasonable price and fee. their facility is clean and very good.

"Nice Showroom, Tons Of Sales Peopke"


User

from NJ

Recommended? Yes

Purchased? Yes


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My salesperson Bobby Rodriguez was extremely knowledgeable and professional during our transaction with negotiations. Very honest as well! 19 years at same dealership show quite dedication!

"Great Everything"


User

from New jersey

Recommended? Yes

Purchased? Yes


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Everyone was wonderful especially our salesperson Stephen Han . It was a great experience from the time we entered the showroom until the time we picked up our new RX 350

"Lexus Of Englewood Smooth And Easy (chris Kim)"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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This was my first leasing deal and my experience from start to finish with Chris Kim was very smooth and everything I look for when going into a dealership. I had my mind set on purchasing a vehicle but after the test drive and speaking with Chris, he was very honest and negotiable and worked to get to where I wanted. Both my brother and I were the same case of leasing a Lexus where we just went to check the cars and came out with a lease deal. Definitely recommend Lexus of Englewood and look for Chris Kim.

"Quickie"


User

from Warren,mass

Recommended? Yes

Purchased? Yes


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Choices,choices!best selection of well maintained used vehicles we have seen.Cars sell themselves really.salesperson just helps you decide which on is calling your name!

"Great Salesman"


User

from tenafly nj

Recommended? Yes

Purchased? Yes


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Our salesman was not pushy and allowed us to make a decision. At the same time, he was extremely informative about the car features and lexus. He also took initiative by getting us back in the store sooner than we would have. He was tremendous.

"Sales"


User

from ENGLEWOOD Nj

Recommended? Yes

Purchased? Yes


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Our salesman Steve was a true professional he worked very hard to get us a deal on our budget with our trade which we were upside down .

"We Come Here Only Because Of Nenad"


Dennis Sedaille

from Englewood,NJ

Recommended? Yes

Purchased? Yes

09-17-2017


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Love working with Nenad,by far the best!!! If you looking for great service , Nenad is your guy! Always looking out for us...its our 3rd car that we are leasing from him and we wont work with anyone else.

Response from Lexus of Englewood:

Amir, thank you so much for the great review of your experience at our dealership and especially with Nenad. All of the employees appreciate your loyalty to Lexus of Englewood. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Nenad or myself. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great "


Dennis Sedaille

from Garfield nj

Recommended? Yes

Purchased? Yes

09-18-2017


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The understanding of the salesman. Things went fast and smooth, they gave me water, coffee and snacks for my kids.

Response from Lexus of Englewood:

Your great feedback truly made our day, Didier. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Purchase Of A New Lexus"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Very orderly, disciplined and thoroughly explained approach to the purchase of a vehicle. No surprises. The personnel were very pleasant to deal with.

"Great Service"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Kind and honest service from my sales person, also, he has been updated new leasing/buying opportunities for last couple years., He definitely earned it, great sales person!

"Excellent And Professional Services "


User

from Englewood NJ

Recommended? Yes

Purchased? Yes


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The professional and knowledgeable sales team, made me feel like family. They understood customer loyalty as Ive leased 5 vehicles and purchased two from Lexus of Englewood.

"Excellent Service And Consulting"


User

from Englewood Cliffs, NJ

Recommended? Yes

Purchased? Yes


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Customer oriented services with warm interaction during negotiation on sales price. Excellent sales manager enough to make doubtful customers to do make purchase decisions immediately.

"Great Service"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Quick and easy, the sales person was great and everything worked out and we got the car we wanted. Thank you.

"Happy Massoths, 2017 "


Dennis Sedaille

from Paramus, NJ

Recommended? Yes

Purchased? Yes

09-13-2017


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Thank you to Chad, Jesus, and Louis for making our experience perfect. Louis was very helpful incoming to my house to set my car to our garage door.

Response from Lexus of Englewood:

Thank you so much for your feedback, Joyce. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Chad, Jesus and Louis. Please let us know if we can ever help you in the future. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Service "


Dennis Sedaille

from NY

Recommended? Yes

Purchased? Yes

09-05-2017


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The customer service was great and they treat us as with respect and attention, we did not feel pressure buying the car and we did a great deal.

Response from Lexus of Englewood:

It is very kind of you to write us such a nice review. Were proud to offer our customers a pressure-free shopping experience, and Im glad to hear that was the case for you on your recent visit to Lexus of Englewood. Thank you so much for your business and please let us know if theres anything else we can do for you. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"The Best Car Experience I Ever Had "


Dennis Sedaille

from Englewood, NJ

Recommended? Yes

Purchased? Yes

09-04-2017


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The Gentleman that assisted me had a pleasant disposition. He was extremely knowledgeable about the brand and he listened to my concerns and needs. Every step of the way he communicated and kept me abreast on the current status of the process.

Response from Lexus of Englewood:

Your great feedback truly made our day, Ayana. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Sales Team Is Professional & Curious."


Dennis Sedaille

from Englewood, N.J.

Recommended? Yes

Purchased? Yes

09-04-2017


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This is the fourth vehicle I leased with Lexus of Englewood. Sales personnel are curtious & professional. I will continue to use this dealership.

Response from Lexus of Englewood:

Paul, thank you and congratulations on your lease! We are so very pleased to hear that our staff was courteous and professional during your visit. We are sincerely grateful for your loyalty and enjoy your new vehicle! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Service"


Dennis Sedaille

from NJ, Englewood

Recommended? Yes

Purchased? Yes

09-04-2017


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The sales consultant is very professional! Steve Qin is great! I will recommend my friends to go there as well.

Response from Lexus of Englewood:

We cannot thank you enough for your wonderful review of Lexus of Englewood and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Service, Better Sellers, Good People"


User

from Brooklyn, NY

Recommended? Yes

Purchased? Yes


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everything I like. very kindly people. very good sellers. nice manegment. patients for theirs customers. huge selection of cars. professionals! thank you you did me happy! keep it up! i will adise yours dealerships for the people i know.

"Lease Pickup"


Dennis Sedaille

from Englewood, NJ

Recommended? Yes

Purchased? Yes

08-31-2017


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The smooth process while I was picking up the car. The overview from Raphael was great. The entire process was also quick which is important.

Response from Lexus of Englewood:

Ronald, thank you for your kind words and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! All best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Sales And Finance Staff"


Dennis Sedaille

from Englewood nj

Recommended? Yes

Purchased? Yes

08-31-2017


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I had the best sales guy Dominick, he made everything so easy and he met all my needs. I would deft recommend Lexus of englewood

Response from Lexus of Englewood:

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Dominick was able to meet your needs. At Lexus of Englewood, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. All best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Service"


Dennis Sedaille

from Englewood, nj

Recommended? Yes

Purchased? Yes

08-31-2017


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Always care about returning customers. Prompt & satisfactory feed backs & promise what customer wanted. Making re-lease pleasure experience Would recommended to my family & friends

Response from Lexus of Englewood:

Mokwoo, Lexus of Englewood thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five-Star Review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! All best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Great Service"


User

from Englewood,nj

Recommended? Yes

Purchased? Yes


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my salesman was great and finance manager is very kind he is good explan to me . next time i will do there

"Great!"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Everyone is friendly and they are experts of customers needs and expectations. Good at time management and was able to complete purchase quickly.

"Pleasant Experience"


User

from Englewood New Jersey

Recommended? Yes

Purchased? Yes


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Attentive customer service. Good choice of car inventory to select from. Car was nicely prepared when I came to pick it up.

"Great Service"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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I liked the great customer service and the large car supply. The helpfulness and honesty of the salesman and finance manager.

"Great Dealership. "


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Ive been a Lexus customer for 14 years. They always treated me good. I already bought a Lexus for my father few months ago from the same dealership.

" Excellent Customer Service At Lexus Of Englewood"


User

from Glen Ridge, NJ

Recommended? Yes

Purchased? Yes


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From the top management all the way down to the finance department, everyone was extremely professional and knowledgeable. Juan Ortiz was our sales associate and was extremely patient while we made our decision to purchase a vehicle. He is extremely proficient in his profession and goes about his business in a way that is "un-salesman like" which being in sales myself is a breath of fresh air. Mark my words when I say "This guy will go far in life!!!!" Thank you again Juan for making us feel like family.

"Great Experience! Second To None! "


User

from Englewood, nj

Recommended? Yes

Purchased? Yes


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Quick, courteous and professional. Great all around! This is my second car and Lexus of Englewood exceeded my expectations. Thank you for everything.

"Excellent Service !!!"


User

from ENGLEWOOD NJ

Recommended? Yes

Purchased? Yes


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NICE PEOPLE, GREAT CUSTOMER SERVICE !!. BEST PRICE IN STATE !!. I AM VERY HAPPY TO GET MY LEXUS FROM THIS DEALER !!

"Excellent Service, Personalized Attention"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Customer representative takes ownership of my service needs and get them solved in a professional and timely manner, keeping me informed through all stages of the process.

"Great Lease Experience"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Stephen Ham was an awesome sales person, very personal and caring. This is our third Lexus that we leased directly from him.

"Great Service, Clean Facilities"


Dennis Sedaille

from Engelwood, NJ

Recommended? Yes

Purchased? Yes

08-17-2017


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Bobby from Sales was nice, courteous and very pleasant to work with. Overall everything was excellent except for the fact that the sales presentation should have included more details on the lease. Didnt become aware of the extra mileage rate and options for different miles per year and corresponding lease costs until after seeing Sam from Finance.

Response from Lexus of Englewood:

Congratulations on your new vehicle Virendra, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. I will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

"Excellent Service"


User

from Englewood, NJ

Recommended? Yes

Purchased? Yes


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Excellent service, this our 6th new Lexus. We buy for our personal use and for our business. A highly recommended dealership.

"Great Selection And Service"


User

from New Jersey

Recommended? Yes

Purchased? Yes


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Everyone who helped me Knew what they were talking about and took the time to explain everything. This is my second car from Lexus of Englewood and it will not be my last!

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