"Debra"

I have purchased 3 lexus cars from prestige. Today was a horrible experience that I was shocked about. I was greeted professionally by a salesman as ususal, but it went downhill since. I tried out a car and loved it. It was my problem I did not bring the car I wanted to trade in, so all I wanted was a ballpark figure and was happily going to return later with the other vehicle. I was assured I would get a return call and I was called back twice with many missing questions unanswered. Finally after being told by the salesman he would immediately get back to me it was well over an hour and I called him back because I needed time to return to the dealership.When I got him on the phone the answer was they were so busy! Then he said, "congratulations, you can have the car!" He then gave me a quote 25% higher than he knew I could afford. In the past, they were never too busy for me and I never got the run around. I then checked the exact car I wanted on there website......it is $2,000 LESS online! I have sent several customers to them in the past. I feel if there were too busy for me, did not answer simple questions I asked, gave me an outrageous price and I found the car I wanted online for less money, then they do not need my business. I am very disappointed!

"Airbag Replacement"

I brought in my car for replacing the passenger side airbag . I was told that it would take about 4-5 hours and that a loaner car would be made available for me . . It was a 2017 Lexus . The customer service rep. told me to call late in the afternoon and he would let me know the cars status . When I called , Iwas told that the car would be ready the next day . It was and the car had been washed and cleaned

"Excellent Service Department"

Great facility to get your car serviced. Very professional staff. Keeps you informed while you waiting.

"Service Manager"

Excellent, friendly and efficient service. Walter Kosik was exceptional.

"Excellent Customer Service And Friendly Environmen"

the best experience you can have with the most professional sales person and financial representatives.

"Excellent Service"

Cal Hargrove is the best sales person I have ever dealt with anywhere!! He is patient, courteous and a genuine class act! Thank you for providing me the opportunity to have met with him.

"Excellent Service"

Thought my car had a problem. Prestige Lexus treated me and my car . in an excellent manner. I would return in an instant.

"Dead Battery"

My battery died and I called Prestige about getting a replacement . They told me to come in within the hour and that they take care of me . I once again dealt with Mark Simpson. He took care of the paperwork and said that the car would be ready in about 1 hour . It was washed and ready within the stated time

"Excellent Car Buying Experience"

Demetre was a pleasure to deal with and answered all of our questions with patience and kindness. He made a "big" decision seem easy. Also, the paperwork was very organized and quick.

"Oil Change Visit"

We brought in our car for an oil change and as usual everything was done in a first class manner . Our customer service rep was very friendly and efficient . Our wait time was reasonable and the time we spent in the waiting lounge was pleasant .

"Tire Replacement And Repair"

We are elderly and depend on our Lexus 24/7. After an unexpected flat tire and emergency repair, we drove to the Ramsey, NJ Lexus dealer. All the tires needed replaced. Unfortunately the rim condition and faulty stems prevented good seals and we had a series of flats. We experienced "on the spot" examination and repair. Our service representative, Ms. Cindy Jados, was especially helpful and courteous and expediated all our service requests.

"Such A Great Experience!"

Karina was amazing and made our purchase very smooth. Everyone was great and worked hard to finish our sale before the holiday. And the car? Absolutely amazing!

"Great Experience With Prestige Lexus!"

In a very unusual experience, I leased a new car and 5 days later I was involved in a bad accident. The car was totalled and thankfully, I literally walked away with a scratch. My sales representative and the dealership manager at Prestige Lexus went above and beyond to get me into the same vehicle.. It had certainly done its job! Thank you, Prestige, you have earned a customer for life!

"Best Car Dealership And Car Service"

Been coming to Prestige Lexus in Mahwah for 6 six to have my RX350 serviced. The service department is just the best. Professional, courteous and helpful reps. Clean and organize facility. Would not mind waiting at their lounge. Bought a certified pre-own just last month. Han, the sales rep, was very accommodating and informative. Definitely the purchase was best experience. 12 out of 10.

"Review"

Outstanding service. Everyone efficient and polite. Michael B extremely helpful, and attentive.

"Outstanding Sales And Service."

Just wanted to say what an easy process Demetrie made it for me. He was straight to the point. Got everything I wanted and more. I will be going back.

"Buying A Car Was Finally A Fun Experience"

I recently purchased a RX from Lexus Prestige I called William Lamb just on a whim and I picked up my truck two days later. William Lamb was a man of his word which is hard to find in a car salesman not that they are bad people they are trying to make a living which I understand but I dont like playing games or sales tricks so William stood by his word as far as price no tactics no tricks. He did his best to get me a good price and the car had exactly what I wanted and more. First class car salesman and all around good guy.... If I am spending 53,000.00 on a vehicle I expect to be treated with respect and William Lamb was extremely respectful & grateful for the sale. The manager & the business manager of prestige lexus were very helpful.... We enjoyed buying a vehicle WOW

"I Have To Eat My Last Review Of This Dealership."

Took my car in for routine oil change and to inspect an issue with my brakes. Jeff and the staff did an excellent job getting me into a loner, keeping me informed of the process and exploring whether my warranty would cover the repairs. Turns out my extended warranty would have covered the repairs were it not for Lexus picking up the tab due to a service alert. I was most impressed with the absence of any attempts to upsell me on any unneeded repairs (a pet peeve of mine) and with the Lexus brand standing behind their product without a hassle . The same has been true of the last two times I have taken my car in to this dealer for service or a warranty issue. The lexus premium extended warrantee has certainly been a good purchase and this dealership has definitely redeemed itself with me.

"Astounding Level Of Service."

Ive always just had normal cars - Toyotas, Hondas, etc. Always had good service. Prestige Lexus is on another complete level. They treat me better than I get treated at home! Astounding service.

"Exceptional Service"

I had six months left on my lease, when I received a letter about trading in my lease early from Hugh Hinds. I stopped by the dealership and that was all she wrote. Hugh was energetic, Professional, and courteous. He was informative, and kept me abreast throughout each step of the process. My best car buying experiences by far. If you go to Lexus Ramsey ask for Hugh!!!

"Sam Varghese"

Last month my wife and I went to Prestige Lexus in Ramsey, and we are very pleased with the services offered by Luis Madera. We are leasing an IS 300. He was knowledgeable, courteous, and polite. I would recommend this salesman and the dealership to all, especially because I had a very different experience at another dealership, which shall remain anonymous.

"Professional Service With Personal Attention"

6 years ago we went to Ramsey Lexus "just to look." We were introduced to our salesman Warren Port. Warren was professional, and worked very closely with us and gave us the personal attention we so much appreciated. Both my husband and I lease and have been very happy with the service Warren Port has given us along with all the staff at Prestige Lexus in Ramsey. Thank you for all of your help and your continued support throughout the years!

"Wonderful Experience"

I usually dread purchasing a car because it feels like your not getting a fair deal. It was totally different at Prestige Lexus, they made purchasing a car a pleasant experience and a very easy process. Our sales consultant Luis was excellent and very patient as we decided what vehicle to purchase. The Lexus showroom and waiting service area are well appointed and a pleasure to wait in. I can only say give it a try you will not be disappointed in this dealership or the car, they are both a first class experience.

"Great Service, Great Staff!"

I had the pleasure of working with Sales Consultant, Luis Madera. His dedication, courtesy and professionalism exceeded all of my expectations in dealing with a car dealership. He always returned and answered all of my questions within minutes. I would definitely return and recommend Prestige Lexus to all of my family and friends. Thank you Luis.

"Professionalism"

A really fine establishment. Made you feel you were in a "spa" and not a dealership. No one "attacks" you as you enter. You are assigned a professional sales person who actually listens to what you say. Service is just as good and responsive. Best dealership with which I have ever done business.

"Prestige Lexus, A Prestigious Operation!"

This is the second Lexus we have purchased from Prestige Lexus. Our first car had over 100,000 miles and was in excellent condition, thanks to the quality service department. It was with great confidence that we decided to purchase a second Lexus knowing that we would continue to receive professional care.

"Good Experience At Prestige"

10-09-2014

I have arranged for two new car leases at Prestige and my experience in both cases was excellent. Salesman Steve was knowledgeable and did not pressure me into anything I did not want. Lease financing arrangements went very smoothly and price beat anywhere else that I looked. I cannot comment on Service because we have our cars serviced at a dealer more convenient to us.

"Great Service, Personable Staff"

10-06-2014

Its always a pleasure to go to Prestige. The professionalism, courtesy and experience from the entire staff are exemplary.

"First Class Experience!!"

10-06-2014

I had the pleasure of working with Sales Manager, Emilio Rampone who along with Nick Manzi, Samantha Pelletier and Natily Martinez were an absolute pleasure to deal with. I was able to finalize my purchase on the phone with Emilio and Nick and they took care of all of the coordination. I came from Nassau County on Long Island and Nick picked me up from train station and brought me to the dealership. I buy/sell a lot of vehicles and Samantha provided the finest customer acquisition experience I have ever had. She expertly trained me on the ins and outs of the vehicle and even gave me cheat sheets in case I needed them. Natily in Finance had all of the paperwork ready for me to sign and the team had me out of there signed sealed, delivered and trained on the car in about an hour. I had traveled from about 50 miles away and it was worth the trip! First Class...

"Prestige Lexus"

The best dealership I have done business with. Tried others and didnt get the best of service.

"Great Price!!"

Leased a new 2015 RX 350 for a great price. Sales guy Muhammed was very cordial & accomodating.

"Lawrence Freimauer"

05-07-2014

I must commend Nick Manzi, my new car sales consultant. He was the utlimate professional throughout the entire process. He responded to all of my e-mail inquiries within momemts. A great asset to the dealership.

"Outstanding Dealership"

04-03-2014

A great ride from entering the dealership as a new buyer to leaving for my first service. First class dealership , and it makes you leave there feeling like you got your moneys worth.

"Service Department"

01-14-2014

I am happy with my purchase experience at Prestige. The (salesman) Brad was honest, professional, no pressure, and well informed. Finance was quick to bypass the typical finance room gimmicks once they realized that I too was well informed. I quickly recommended a friend who is also happy with his purchasing experience at prestige. However, my encounters with the service department have been less than stellar. 1st visit: rear woofer speaker not working. They told me it was. They were wrong. 2nd: I recently scheduled to have my low beam head lamp replaced and was quoted $600, lied to that the entire front bumper had to be removed, and stated that it would be at least a 3 hour job. They also tried to up-sell me on replacing the other side as it would save me money in labor since the bumper would already be off. Total estimate $750, plus tax, and I’d have to leave my car for a day or two because they are backed up. (in all honesty I was dying to drive a loner :-). I got on the google machine, bought the bulb myself ($175)> Armed soley with a flathead screwdriver and a 10mm socket, 30 minutes later the lord said, “Let there be light.” I would imagine a Lexus technician would have done the job in 10 minutes (not 3 hours!!!) without putting down his coffee. That is downright dishonest. Im not a mechanic, but I know my way around cars. Safe to say my front bumper never needed removing and the internet was full of Lexus owners with a similar experience. Next time I go to prestige Lexus will be to upgrade my Lexus.

"Great Service With Personal Touch"

01-04-2014

Always a pleasure dealing with Walter K and Michael C service is great ---look forward to a continued relationship. Rosario I sales was also a pleasure to deal with. Everyone at dealership has been a pleasure to deal with, great dealership.

"Highest Quality Auto, Great Service!"

12-31-2013

Extremely pleased with quality of automobiles ( I have purchased many Lexus since 1992). Prestige is excellent in many respects. Dealership is of the highest quality, customer service superb. Will be purchasing and servicing from them again!

"Excellent Service And Great Showroom"

01-02-2014

I had been a Prestige Lexus customer since 2004 and now I just traded in my old Lexus to lease a 2014 ES 350. Every time I come to this dealership either for service maintenance or to shop for a new car, I always have a pleasant experience. I know one when I see and experience one since I work in a customer service oriented business so I expect the best when I go to these places and Prestige always deliver quality, professional and excellent service. I highly recommend this dealership.

"Great Experience At Prestige"

01-02-2014

great sales staff, Third purchase at Prestige Lexus. Very professional staff. My salesman,Bruce was very well informed and took lots of time with us.Took my wife for a number of test drives

"Best Dealer Ive Ever Experienced"

12-09-2013

I have had the best vehicle purchasing experience ever at Prestige Lexus during the Thanksgiving break. Special thanks to John Kim for his professionalism and quality customer service and the finance manager Mark, who was extremely helpful too to accommodate my request with flexibility. I would highly recommend Prestige and definitely shop again there for future purchases.

"Great Service Great Salespeople"

10-30-2013

The dealership in Ramsey, NJ is first class. The salesperson was terrific and the whole atmosphere was warm.

"Beautiful Dealership, Professional People"

09-18-2013

Excellent place to find your next car. Our salesman (Muhammad Ali) made the buying process very quick and stress free. He worked very hard to get the price where we needed it. Muhammad Ali was available whenever we needed to talk and was very accommodating with us. Everyone was very helpful and trust worthy. You should definently give this place a try!!

"The Best Service Department Ever!"

07-30-2013

I had an extremely unusual situation with my car. It broke down and extensive damage occurred. Walter Kossik, the service manager, was with me the whole way through the total repair. Fortunately, I had extended coverage but they did not want to cover it. Walter fought for me, as well as Prestige standing behind the car I purchased from them. In the end, my car was totally repaired with no cost to me and no inconvenience as I had a loner car the whole time. While you never want your car to break down, it is nice to know you have a wonderful service department to turn to. Thank you Walter and thank you Prestige Lexus. Anne Hauck

"Why Go Anywhere Else??"

05-27-2013

I have purchased and or leased seven vehicles from Presteige and each experience, from the salesman (Louis Medera) to my service representative (Mark Simpson) has shown that these people will go to great lengths to keep a customer happy and willing to return time after time. Thanks!

"Kudos To Prstige Lexus"

04-25-2013

I have been a satisfied customer of Prestige Lexus for almost 20 years and going for my 4th Lexus this year. My experience as always been cordial and the professionalism of both sales and service staff are beyond words. I pass through a county with 2 Lexus dealership to work, it would be convenient to drop my car off on my way to work for service and pick it up on my way home but I prefer to go to Jersey which is off my way. See you soon Prestige for my 4th vehicle.

"Bon Koo & Prestige - Aaa Rating From Delaware!"

02-25-2013

We found the perfect Certified Pre-Owned GS on cars.com. The car was located two hours and 45 minutes from our home. I spoke to Bon Koo on the phone and he assured me that the car was perfect and we took his word and traveled up to see the car. Bon and his finance team of Scott and Jeff worked hard to get us the deal that we wanted with an extended warranty. The thing we liked best was when we got there late in the evening, the car was exactly as Bon had promised and the whole process was quick and easy. We took the car for a test drive and came back and very quickly and efficiently, we did our deal and they got us back on the road since we had a long ride home. I cant thank Bon and Scott and Jeff enough for the great service and ease of the transaction. Also, the dealership itself is very nice and all the staff from the receptionists to the men in the delivery area were very friendly and helpful. We highly recommend Prestige and Bon Koo for when you buy your Lexus.

"Too Bad"

02-04-2013

I didnt know LEXUS provides terrible training to its dealer. Better I dont buy a Lexus and avoid this nightmare. Too bad for folks who dealt with prestige. I thought Lexus stands for quality in all areas but I was wrong. These things should never happen in first place.

"Try Not To Pay Attention To The Negative Reviews"

01-14-2013

I just purchased a used vehicle from Steve Manin.He was a gentleman.We negotiated as i try to get my best price,as usual the manager Elgin was involved,Another gentleman who was a straight shooter.I would not normally write a review but i had felt the reviews that were negative on here were not fair on their part.Our schedule was busy due to being flooded out and they delivered the car.A easy well treated professional experience.I will reccomend others to this dealership

"Never Again!"

11-07-2012

I recently hit some debris on the road and had $2000 damage. I called Prestge Lexus where I got my car...they did not pick up "body damage"! No loaner, Pick up was a deal breaker when I leased, I went to another Lexus dealer instead. Never again!

"Bait And Switch Or Awful...yoiu Decide"

10-12-2012

Bought a certified Lexus from Rayt Catena in Freehold 3 months ago. Wonderful experience....sadly car was totaled after only 3 months. Looked around and found a car at Prestige...Worst Lexus Dealer I could have found. Called them up because I saw they had a car I liked. I also saw the same car in Long Island at a good price with lower miles. Both dealers are far from me in Central Jersey. Talked to Elgin at Prestige and he said he could do better on the price, comparable to other dealer. Asked about the wheel and tire warranty, he was not sure about how long the coverage was for or the price, but he went to ask. Told him I was leaving now and gave him my phone number. Got to dealer, Elgin says car was sold ten minutes after I called. Said he tried to call me but I never got any message or phone call. Asked the receptionist to see a manager and she Elgin was a manager...so I wanted to see his boss. She came back without him and told us that these things happen...no manager would see us. They just let us walk out...no Im sorry, lets sit down and see what else we have. We drove over an hour there and an hour back with my wife still in pain from the head on collision that totaled her car. Never go to a Prestige dealer again.

"Certified Lemon"

09-12-2012

Avoid this dealership. They sell Certified LEMONS of Lexus. We bought a certified lexus out of state and sight unseen, and have to depend of the WORDS/PROMISES of Steve but it turned out to be bad. Their after sales attitude were terrible, so was their excessive charges for out of state license fees. In addition, the car came with Brake Vibration but unfortunately that was not covered under Lexus Certified Warranty. The car was on their lot over 6 months unsold. When asked why, Steve said "absolutely nothing wrong. Perfectly Beautiful like new, and I have personally gone out inspecting it". We did contract a company to test drive before buying and shipped to us. It took less than 2 days (about 36 hours) for the car to arrive at our driveway after leaving Prestige dealership. 2 things we noticed immediately. (1) A 1-inch long narrow rust next to the side mirror. (2) Lots of chips at the hood, looked pretty ugly but luckily no rusts there. So its quite UGLY should we say, compared to the "perfectly beautiful like new" claim and lies of Steve. But the RUST on the side mirror really turns us off. We call Steve immediately and he had the typical after-sales BAD attitude, and claim the rust was caused by Shipping company and we should file claims against that company!!! Wow! Steve! we told him basic science says RUST never not develop in 36 hours, especially rust like that. And Steve turned around blaming us the customers for not properly inspecting it with the Test Drive company we contracted earlier. Wow Steve! What an attitude, After-Sales?!! I have to drill all the way up to Lexus Corporate to find someone to pull a string for another inspection at my local very reputable Lexus dealership. The service manager of 20 years also could not identify the rusted spot after 2 attempts, and I had to point it out for him. He agreed that rusted spot must be there for at least 2 MONTHS. Yes, 2 Months minimum or probably even YEARS he said, due to the quality built of lexus against rust. Lexus Corporate finally agreed to absorb the charges on the repair of the rusted spot and a losen rear-view mirror. We specifically asked about the license plate processing duration and fees TWICE since we were at different state. Steve said the charges would be the same as our local DMV. But guess what? (1) Prestige sent the license plate processing to a different company in our state that charges us Doubling fees of DMV. Well, Steve, I guess that must be your brother-in-law huh? (2) And due to the mailing of to-and-fro of license plate, we received the final plate 3 days after our temporary plate had expired. We stick to our own integrity of not getting a rented car (as agreed on Prestige expense) as we did not need a car during that 3 days. But we did have to pay excessive fees to the sister-company of Prestige to process a license plate, and of course Steve did not have the integrity to reply back to us about this excessive fees and his promises. Avoid Prestige Lexus. They sell Certified Lemon .