"Love My 2016 Toyota Highlander"
Daniel Cifelli was a 10 plus salesperson, we wanted a specific highlander and he got what we wanted. He is very professional and high knowledge of his job. Made it very easy and very accomodating with our lease. Thank You Daniel....I will definitely recommend crestmont and top salesperson Daniel...
"Great Purchase Experience"
I purchased a new Toyota on Jan/02/16 from Toyota. Im very happy with it. I got excellent and attentive attention from Daniel. He was very professional, patient, and helpful with all my questions. I would give him an eleven out of ten if I could. Thanks Daniel!
"Service Issues"
Was charged 1.2 hours for labor that took .6 hours (in and out of shop) My questions, concerns, and complaints were ignored.
"Awesome Buying Experience!"
I purchased a 2015 Toyota Highlander LE Plus in predawn mica grey from Crestmont Toyota. Not only did they give me the lowest out the door price out of at least 10 dealerships but the customer service that I received came second to none. The sales manager I dealt with is Andy Beloff (andy.beloff@crestmont23.com) who is as professional and straight forward as they come. He answered all my calls, texts, and emails in a prompt fashion and answered every question that I had. He truly believes in the art of building solid and long lasting business relationships. Steve Zmani the finance manager didn’t place any pressure on me during the signing process and was quick to get me out as soon as possible. And lastly, Michael Mongiovi, the relationship manager gave me a courtesy call the day after to congratulate me and left his contact information should I have any questions or concerns. The whole process from beginning to end was straight forward, transparent, and absolutely professional - Crestmont Toyota should write a sales book on how to run a business and build relationships. I will definitely be coming back here for my next Toyota.
"I Got Exactly What I Wanted"
Your staff were very professional and did what they had to do. .
"High Quality & Professional Staff!!!"
I have been to crestmont several times for service and the team alway exceeds my expectations. Thank you!
"Great Purchase Experience"
My truck was towed to Crestmont. Craig fixed me up and I got everything I expected on time at a great price so that I could get right back on the road. Good stuff!
"A Very Positive Experience"
Our sales rep, Daniel, is the best! He was polite, articulate, attentive to our criteria, and above all patient! We were comfortable through our entire shopping process and he was a pleasure to work with. If you are looking to buy a car, head to Crestmont Toyota and ask for Daniel; you wont be disappointed.
"Expected Good Service, Received Good Service"
Dropping and picking up the truck was easy and the work was done quickly. The vehicle was ready ahead of schedule.
"Friendly And Professional People"
40,000 mile service points were discussed. The car was finished in a timely matter, and I was called upon completion. I truly appreciated how the service department took the time to wash the car and vacuum the interior. All in all a great experience.
"Comfortable Experience."
Had to come back into dealership for missing parts .
"Best Service Ever"
It has been several months since my service visit but it is never too late to write a review. I was there in the spring for service and was amazed at how great the Service Department was. I didnt purchase my TDI Jetta from them but when it was towed in they looked at it immediately. The mechanic even stepped out of the shop to explain the problem and even re-explained to my boyfriend via a phone-call. Thank you for the friendly service. The Jetta is still running great thanks to your help!
"Quick And Friendly Service"
Service is excellent. I was in & out in 45minutes. I called that morning & expected an appt in a day or two. Polite & helpful &inspires confidence in having my car taken care of by Toyota.
"No Pressure"
Efficient and thorough.Joe was pleasant and attentive. He was great with follow up.
"Super Friendly And Helpful"
I met with Scott and he was extremely accommodating, knowledgable and helpful. Exactly the kind of technician Im looking to deal with. He listened to what was wrong with my car and gave me a timely appointment. My servicing was finished promptly and my car drives like new again. Ill definitely be returning for future servicing!
"Great Experience With Crestmont Toyota"
Routine service with the usual, very good experience.
"Excellent All Way Around"
Came in at last minute with a tire problem. I was greeted courteously and my problem was taken care of in about an h our and a half.
"Comfortable And Friendly"
Had concern with driver side window operation, as it had started making strange noise when being raised. Of course it seemed fine when i dropped it off but i was relieved to hear that there was an actual problem with it and even better that VW was going to fix it free. Must have been a service bulletin item.
"Terrible Experience And Service"
Crestmont Toyota was by far the worst dealership I have ever experienced. I have done business with quite a few other Toyota dealerships and I have never experienced such a bad encounter. After deciding that the price was not a good price for us, the salesman began to curse and make a scene in front of other customers in the dealership. He treated us as if we were children just because we were not able to afford the numbers he was giving us. He did nothing to help us achieve an affordable deal and he told us that "he makes commission no matter what so he does not care". I would not recommend this Toyota to anyone unless you are okay with getting swindled with a price that you are unhappy with.
"Bad Experience"
Purchased a used 2012 VW Beetle found on cars.com on June 11, 2104. I was in Edison, NJ for business and bought the car and planned on driving home to South Carolina. Waited 2 hours just to sit down with finance person. They did not offer to actually show me the car, offer to let me test drive it, nothing. I went out and walked around the car myself. Did not have the keys so I could not check anything out or drive it. They close at 9:00pm. They locked the door while I was still setting in the car in their lot before leaving. After getting down the road a fair distance, I plugged in my Garmin to the power socket and it did not work. The next morning, I tried to check the fuse but VW does not include a diagram of the fuse boxes in the vehicle so I had no idea which one was for the power sockets. Then as I continued my drive the next day, I realized the cupholder in the center console was broken. I also realized all the listings for the car I found on the internet listed front and rear floor mats. There were no floor mats in the car. When I left the dealership, the car had 35,540 miles on it, still under factory bumper-to-bumper warranty. These things should have been fixed before selling the car. It was also sold as a Certified VW vehicle. After getting home, I called my salesperson and left a message. He did not return my phone call. Called and left 2 more messages for the salesperson without getting a return phone call before finally reaching a sales manager and telling him my problems. The salesperson finally called me and acknowledged my problems and complaints. He agreed to ship me rubber mats and get the free 3 month trial Sirius radio activated which is part of the Certified program. He did not offer me anything for me finding the location of the power plug fuse on the internet, checking the fuse, finding it blown, and installing a new fuse which resulted in the power plugs working. He also did not offer a solution to getting the center console cupholder fixed which will cost me $50 (Certified program deductible). Also the floors were dirty. Since getting home with the car, I have used a carpet cleaner and cleaned the carpets. Overall not happy with this vehicle purchase at all. I have bought 2 previous vehicles off the internet in Fort Lauderdale FL and Detroit, MI. Both of those deals were much better than this deal.
"Wonderful Buying Experience"
Service was thorough and quick and Crestmont staff friendly and helpfu.
"The Best Service"
I was in and out in 20 minutes for service. I appreciate a dealership that values my time as much as I do!
"Very Pleased"
CAME IN FOR MY 10000 MILE SERVICE AND ALSO TO REPAIR A TIRE. WAS IN AND OUT QUICKLY.
"Wonderful"
Went on for a service recall. Made a same day appointment. Was in and out in less than 2 hours.
"Best Buying Experience"
I had a 1:30 appointment on Friday May 23, 2014. When I arrived, I was told that a 5000 mile service would take many hours and to come back at 4:30. I did, but the service still took over 90 minutes.
"Best Buying Experience"
excellent customer service - car taken care of first time .
"Fantastic"
Excellent. Work was completed even sooner than promised. .
"Very Pleased"
Crestmont Toyota service department is outstanding. Their staff members are personable and honest. They clearly explain what work they performed and what work that they recommend. Their prices are reasonable. They offer specials and coupons if you subscribe to their e-newsletter. I strongly recommend Crestmont Toyota dealership for sales and service.
"Very Pleased"
Recall on shift lock assembly. Appointment was kept; finished on time as advertized; no charge.
"Wonderful"
Before went to the cresmont toyota, i was having transmission problem with my 2001 toyota avalon which is 86k mile on it. Then i got transmission service and thats it problem is gone.
"Very Pleased"
I have always like the efficiency at the service area. I was very pleased to learn about the shuttle service now being offered.
"Very Pleased"
Mike, As stated previously several times in the past, Roger and his team are extremely proficient. They not only address your service issues, they ALL emit a Small town customer service, At a big dealership, dont change your business model, it works!!
"The Best Service"
Personable. Fantastic. Didnt try to sell $600 of services. Appreciate that.
"Great Deal"
Exceptional, Roger the service manager made sure I was completely satisfied.
"Best Of The Best"
I got very good and prompt attention to my car problem. Although the problem was not completely solved, I was told very courteously to return on Friday for completion of service.
"Happy Customer"
The service was routine, an oil change and tire rotation. But your technician found a hard-to-spot bubble on one tire, and thanks to him, I took the tire back to where Id bought it and had it replaced under warranty. More than the money savings, it might have saved me from a blowout during a trip this week to Washington DC and back. So thank you, Crestmont Service!
"Fantastic"
Came in to have plastic portion of rear bumper replaced, as it had gotten damaged. The new plastic portion of the bumper was color matched ,painted, and installed, and looks just as great as the original.
"Very Pleased"
I took my car in for the 110,000 mile service. They did a great job and were done in about 75 minutes
"Awesome Experience"
Perfect service by Roger Wisnewski as always. Service was exceptional as always. What more can I say?
"Great Deal"
Outstanding customer service from every aspect of the service experience. Crestmont has earned my loyalty.
"Great Experience"
I have other service centers near me, but choose to drive the distance to Crestmont because they understand customer service.
"The Best Service"
required service for my new highlander was taken care of quickly.mud flaps for the new vehicle were ordered ,arrived , and installed on time.
"Fantastic"
Explained everything in detail before doing the work. .
"Wonderful"
Nice folks. Clean facility. The fact that you go from service to cashier and then back to service is slightly irritating. Makes your organization feel disjointed. Should be a true one stop shop. And 90 bucks for oil change and tire rotation is on the aggressive side. Thanks
"The Best Service"
Service was completed in less time than we anticipated. We were able to get an estimate for a little body work and that also was completed without an issue. All staff we spoke with were professional and knowledgeable.
"Very Pleased"
Benny Chiu and DJ Thomson provided exceptional customer service during our visit at crestmont Toyota. Ill recommended this dealership to my family and friends.
"Wonedrful"
oil change/tire rotation via toyota care, very pleased, completed sooner than expected.
"Very Pleased"
I was very satisfied with the service. The vehicle was delivered on time as promised. The service rep was very informative as to what I needed and what to expect. I was very pleased with the shuttle service. Great job overall.
"Great Deal"
Everything went Well. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Wonderful"
Lift gate not fixed as requested. Third time we have had to replace tires on vehicle. Ridiculous. Should get credit from Toyota
