"Great Customer And Friendly Service!"
10-24-2017
I went to buy a new car and Mr. Polanco helped me with all my questions and most important he threat me like a friend. I felt very comfortable with him. He is very knowledgeable in his job. I will recommend to all my family and friends. Thank you so much for your help Mr. polanco
"New Car"
Christhian Minaya was really helpful when we were looking for a new car. He was very pleasant and made sure we got everything we were looking for. He made our experience there very memorable compared to previous dealerships we visited. We were treated with respect and kindness all throughout the process. I highly recommend others who are looking for a new car to come here and give this place a chance.
"Mr Polanco"
Thank you Mr Polanco for your great customer service..i walked in with a lot of questions and walked out with the right answer..if you need to see someone at universe Toyota in little falls nj see Mr Polanco..He is very informative and honest..Great person with lots of knowledge of what he is selling
"Mustafa"
I bought a car from there and car seems ok so far. But they tried to charge me well over from the ad price on the internet. And they become aggressive when I reject to buy Toyota care. If you like the car buy it but be careful!!
"Wilfredo Vega Was Excellent"
Excellent customer service by Wilfredo Vega. He was very patient and helpful. He accommodate us with the purchase and I really love me new Toyota!!
"Purchase A New Car"
I went there to bye my first new car. My salesman was Wilfredo Vega, he was very patient with us and very helpful, very good customer service. He tried to find the best options for our purchase, and accommodate us. Definitely I will recommend Wilfredo as your salesman!!
"Customer"
08-21-2017
It was my first time purchasing a car with Toyota universe, my parents brought me. Jorge Chiquito was the one who helped me, he had great customer service and was very patient with me. He made sure to work with what I was able to pay. I highly recommend him to everyone! Great experience and my car runs great! Very happy with the service.
"Terrible Service From Toyota Universe"
08-21-2017
I would honestly give ZERO stars if I could! VERY horrible service by Toyota Universe. I would never recommend this company to anyone. I was browsing on their website for a used vehicle to purchase and found a Toyota RAV4 that fit the description of exactly what I wanted. (http://www.toyotauniverse.com/auto/used-2013-toyota-rav4-le-little-falls-nj/15308483/). Despite the horrible weather conditions and ridiculous traffic while driving through Manhatten, NY, I traveled all the way from Brooklyn, NY to get to their location. I had an appointment scheduled with an individual by the name of Melanie Arenguez for 5:00 pm on 08/18/2017. I was unfortunately late to our appointment because of the traffic conditions but, still managed to get there to speak with her about the car. When my family and I arrived, she refused to greet us at the door despite her multiple phone calls because of our lateness. I was helped by another individual who at first was helpful in showing us the car that I wanted, however, once I was able to analyze the vehicle, I noticed that there was significant damage to the front-right side of the car. It was duct-taped to cover the damage. I spoke with Melanie the day prior to our visit and she did not mention anything about the damage to the car. She claimed that the car was in high demand and that we should try to get to the location as soon as possible to have a look at it. I was thoroughly disappointed to drive such a long time to discover that the car the company advertised as being in an excellent condition, to not be so excellent. When I brought up the issue I was told by the individual I was working with that "I didnt know" and that "I am sorry for this". I decided to call Melanie because she was the original person I had the appointment with. When she came down she also told me that "I didnt know". There is no way that you can be an employee of Toyota Universe and "not know" about your vehicles. They constantly tried to show me other cars, but my heart was set on that Toyota RAV4.
"Too Many Hidden Fees That No One Wants To Talk Abt"
Was in the market for a new car but the prices were not as low as the closer dealers .Way to big to be personalized its more like an assembly line but had bought a new car 12 years ago here so wanted to patronize but ended up getting a better price else where. Then decided that while there we had seen a preowned car for son so tried that but again already saw it so wanted a quote on the all out the door price with fees and taxes.Email text messages but never a direct answer except come test drive it finally got someone who told me all the added fees they charge forget it.Come on a $895 dollar pre inspection fee should be looked over for free when they took car in on trade if not how did they come up with the sale listing price by time you get done they have about $2500 worth of dealer fees .Taxes license and price is all that it should be
"My Bad Memory"
I bought a 2011 Toyota SIENNA from TOYOTA UNIVERSE on Dec 26, 2016. It was a long weekend for the Christmas holiday. The vin # is STDKK3DC4BS049758. The TOYOTA UNIVERSE posted this vehicle on his website as a certified used car. After I purchased this vehicle, the problem comes. Buying a new car should me a happy thing, after 2 weeks later I found the A/C is not working on passenger side and the fuel cap is broken. I have to drive 200 miles to back to TOYOTA UNIVERSE to fix, because I live in Delaware. On the way to dealer, highway patrol pull me over said your vehicle’s temperate registration paper is expired and your temperate tag is also expired. Dealer should send me all these thing within 2 weeks. But never mind I paid for it. When I got there, they ask me go back home, I need to make another appointment, they need couple days to fix. OK, I drive 2 hours back home. After 2 weeks later, I came back again. They ask me left car there, give me another car to drive back home. This time, it takes more than 2 week to fix the car. Finally I get my car back, they fixed the A/C problem, but they didnot fix the fuel cap. They told me just go back home, they will order a new fuel cap and sent to me. But until now, i still don’t receive anything. On July 21st, 2017, this car break down on my park lot, the smoke come out from the AC compressor , so SCARED. So we towed the car to my local TOYOTA DEALER, my local dealer told me I need to spend 2000 dollars to fixed. I told them this is certified car, it should has the warranty to cover the cost. They said†no, our system shows your vehicle is not certified car. But it is weird, before selling the car to you, our system shows your car’s inspection is certified, the car should sold as certified car.†I call the TOYOTA UNIVERSE so many times, they said they don’t sell this vehicle as certified car. Oh, my goodness, I show them the picture on the website, show them see this picture, you guys posted as certified car. So far I still argue with them, I already film complain to TOYOTA headquarter. And I will file a complain with FTC.
"Terrible"
Salesmen were too pushy. I would receive multiple calls or texts a day urging me to come back and buy or take a look at vehicles. It was incredibly annoying. The manager has zero people skills, is very rude, and sees everyone purely as a dollar sign. Negotiating pricing was a headache. Never returning to this dealership.
"Dont Trust Finance."
06-06-2017
Bait and switch. Try a different Dealership. The financial department does not care.
"Great Customer Service"
I had a great experience car shopping at Toyota Universe for a used car. Ricardo was very profession and helpful! I recommend anyone to ask for him.
"Ummm Pretty Good"
Yesterday I went on a test drive with Mario Esteban. I loved the new 2017 toyota corolla. I was able to catch the memorial day deals. Mario was extremely helpful. I dont have much knowledge about cars but he was able to be patient with me and answer all my questions. Thank you guys for your good customer service!
"Completely Disappointed! :("
05-30-2017
About 9 months ago, I purchased a Toyota Camry 2013 from this location. At the beginning, their selling strategies are good and the staff is nice, specially Mr Dizpenza. They promise all cars in good conditions, guarantee etc... However, seems that they dont check the conditions of the cars they are selling. Within 3 months after my purchase, my car start having problems with the battery and wipers. No manual book. Also, they provided ONLY ONE key when it is supposed to come with 2 keys. When I let the ToyotaUniverse know about my situation, they just ignored. They promised to call me back, but never did. After insisting many times, they provided the second key which DOESNT even open the car. So, how can I get in the car? The battery and the wipers had to be replaced in my own. ToyotaUniverse doesnt care about their clients post purchase, but they are good at the sales point! They should focus on their customers needs and satisfactions rather than just selling.
"Good Customer Service"
Luis Camacho was great with getting me through my whole car buying process and explaining to me any questions or things I was not sure about. Shane was very helpful in assisting Luis with helping me as well. Both have great customer service skills.
"New C-hr"
05-11-2017
Juan Gamarra was extremely nice and helpful on helping me buy my new 2018 C-HR vehichle. He guided me through all the steps necessary to purchasing this car. Excellent customer service
"Left Hanging In Limbo"
After 13 years of being a loyal customer, this visit was the straw that broke the camels back. Although the service reps are always pleasant, the follow up and communication is terrible. The prices are very high too. DONT PRE-PAY because once they have your money, youre forgotten about. Left my car for a repair. I was told Id be called later in the day to pick up my car. No call and my phone messages were not returned. Finally at 8pm I was told the car would be ready that night, latest in the morning. Again, NO call and my messages were ignored. This is the fourth day this has been going on. A Sr. Manager was supposed to call me back right away, but that was two and a half hours ago. I do not know what is going on with my car. Toyota dont keep your customers hanging in limbo.
"Loaner Car"
05-03-2017
Brought car in for service was told we were going to have a loaner car at time of appointment brought car in no loaner car would never go back
"Jesus Abella Is Very Professional!"
Jesus Abella was a very professional and patient salesperson. He explained in detail all the questions we had. We purchased a 2017 Tacoma and are very satisfied with the service that Jesus gave us.
"Jesus Is Excellent!"
Jesus Abella is an excellent and patient salesperson. He answered all of the questions we had and made our purchase very easy. We would recommend Jesus to anyone wishing to purchase a car!
"Yoyota Corolla"
04-12-2017
Juan was an amazing sales man. He had a lot of patience with us and he did an amazing job to do all he can to satisfied our needs and find us something that would be good within our budget
"Car Service"
I brought my car in for service maintenance. Lauren Livaccari and Cindy Rodriquez are the best and so, so amazing. They are always ready to assist you at anytime and excellent at their job. They are very professional, friendly and have a sweet personality in helping you. The staff in the service department at Toyota Universe are great employees. I enjoy having my car serviced there, because of the welcome I receive.
"Best Experience Ever At A Dealership"
Me and my family recently puerchased a Toyota Sienna great van the sales man Kevin Adams was amazing treated us like family for anyone looking to purchase a vehicle at ( Toyota universe in little falls nj look for Kevin Adams youll see what Im talking about.
"Toyota Rav4 2011"
Thanks to juan gamara for his good quality and for his good rervice
"Great Customer Service"
Great job by Bayo Adeniyi . I bought a new corolla . The whole process was excellent
"Amazing Service"
Everything worked out perfectly after help from a wonderful staff
"Great Customer Service"
Went by the dealership with a friend. I met with Nick. He was professional and knowledgeable on the inventory. I did not make a purchase but will be back soon and will definitely ask for Nick.
"David Brown"
11-30-2016
he is very patient and cooperative. also help a lot .
"Excellent Service!"
I advise anyone whos going to buy a car see David Brown! Customer service and everything overall was excellent!
"I Love Toyota Universe!"
11-07-2016
I would recommend Toyota Universe in Little Falls to anyone looking for a new or used car...they are really friendly and fun...and always willing to work with anyones budget..they will def get you into a nice used or new car. Ask for Matthew Merix in sales!
"Wonderful Mr. Hafez"
had wonderful experiences with omar hafez would highly recommend buying from him! He is a great person and helped me with everything i needed. Highly reccomend.
"Review"
Kevin Adams was awesome. Very pleasant to deal with. Fair negotiated price in the end. Will come back to this dealership again.
"Had A Great Experience At Toyota Universe."
I recently bought a car from Giuseppe Pugliese . He was very professional, knowledgeable, funny and answered all of our questions I would recommend my family and friends to buy a car from him at Toyota universe.
"Check Out Mr.hafez"
Mr. hafez helped me out A-Z gave me an experience i couldnt find anywhere else
"Mr. Hafez Is The Best A Customer Can Ask For"
09-30-2016
After reading so many reviews on Mr.Hafez i went and asked to deal with him and I wasnt disappointed
"Ask For Mr.hafez"
09-30-2016
I would defiantly recommend sales associate Mr.hafez
"Omar Has Was Very Kind And Knowledgeable"
09-30-2016
Omar hafez is very knowledgeable in his profession and if you want to deal with the best then deal with him
"Omar Hafez Will Gave Me Best Customer Service"
09-30-2016
Omar Hafez gave me best customer service and was a Giants Fan! He knows how to deal with costumers and make them feel right at home.
"Omar Hafez Is Great"
09-30-2016
If you want Toyota Universe best employee then ask for Omar Hafez youll see why when you start dealing with him he gives personal suggestions and he takes pride in his work
"Omar Hafez Is Excellent"
09-30-2016
Omar Hafez treated me very good and gave me a experience i couldnt find anywhere else.
"Go To Mr.hafez If You Want The Best Service"
09-30-2016
Omar Hafez was by far one of the best salesman i ever felt with he was great I recommend Him!
"Omar Hafez Is Awesome!"
09-30-2016
Mr. hafez was very kind and very well mannered and treats his costumers with care
"Check For Mr.omar Hafez"
09-30-2016
Couldnt have asked for a better car salesman. Omar Hafez is really genuine and kind and truly cares about the customer.
"I Would Recommend Dealing With Mr.hafez"
09-30-2016
Mr.Hafez is very professional in dealing with his customers he treats you in a way that makes you want to come back again I defiantly recommend Mr.Omar hafez
"Mr.hafez Is A Great Cars Salesman"
I would recommend Mr.Hafez to anyone who wants best service.
"Mr.hafez Was Great!"
In the past I had problems with other dealers so I went into Toyota Universe expecting the worst because Thats what usually happened with other dealers I dealt with. This one sales associate Omar Hafez really helped me out and defiantly will return again because my experience was great.
"Omar Hafez Was Very Professinal"
Toyota universe s a very good facility with good employees but Mr. Hafez was defiantly a standout.
"Ask For Mr.hafez"
My experience with Mr.Hafez will make me return to the dealer because I liked how he deals with his costomers.
"Omar Hafez Is A Great Cars Salesman"
Omar Hafez is a great guy and I think anyone who goes to Toyota Universe should ask to deal with him he knows how to negotiate.
