"2014 Ml350 Purchase"
I was looking for a low mileage used Mercedes for my wife and they had exactly what I needed entire buying experience was excellent all the way around
"Do Not Appreciate And Dont Go There"
I regret the experience and process. GM was very arrogant .
"I Just Cant Say Anything Nice"
This is my fourth attempt at posing this review. Cars.com provides an excellent service but they are extremely conservative as to what they will, and will not, allow you to post. Therefore I strongly suggest anyone considering doing business with Morristown MB use all possible resources to ensure you have gathered as much information as possible about this dealership. My personal experience with them was not good, and I say that because there were two separate instances where I felt they were not treating me the way I should have been. I purchased, from out of state (California) the last, new, 2014 E550 convertible in the colors and with the optional features my wife wanted. On the sales contract they charged me an amount that I knew to be way above what the DMV fees would be. They told me it was just an estimate and that if there was any overpayment they would "gladly and quickly" refund that back to me. Once I received my title and registration it turned out the amount they had charged me was in fact well over TWICE what the State of California charged for the registration fees. Over four months after the sale, when I had not received a refund for my overpayment, nor any contact from them saying they planned to reimburse me, I began calling and emailing them inquiring as to when I would be reimbursed. Eventually they sent me a check for "part" of the overcharge saying they had been required to pay additional "special processing" fees to the state. I told them Id like to see a receipt for those "special processing fees" and it was then that they said, "well, it wasnt really the state we paid them to, it was a third party, outside vendor whom we paid to process your paperwork". I explained that I had already been charged on the original purchase agreement/sales contract, an agreed upon amount for both the clerical work and mailing of the DMV documents and that I did not feel comfortable with them adding new charges to our signed contract. To date I have not received the balance of my refund nor any further correspondence from Morristown MB? I believe they are doing this in an attempt at "pay back" toward me for a problem we had when we first purchased this car. We purchased it under a special program they were offering in conjunction with two other companies, both of which I am a member of. To receive our "discount" I was required to download a certificate and forward it to them, which I did. A few days after the purchase, while reviewing my paperwork, I discovered what appeared to be an error in the way the discount was calculated. There were actually two parts to the discount, the initial one for being a member (thats the one I got) and also a second discount based upon the MSRP. They gave us the first one but not the second one which was actually worth more than the first part. When I brought this to Morristowns attention they first told me I was doing my math wrong and that they had already given us both discounts. When I was able to show them that was incorrect, they then said I was misreading the discount certificate and that it was an "either, or" discount, we could have one, but not the other. I contacted the other two organizations involved in this "buyers program" and they verified I had only received one of the two discounts I should have been paid. Eventually I received a check for the FULL amount of the 2nd discount, an amount well into the four figures! Obviously I must have been correct in my interpretation of the program, and their explanation wrong as no one sends a check for that much money, unless its clear something wasnt done right? My experience with Morristown Mercedes Benz was not a good one and therefore I do not recommend them to anyone, especially retired military or senior citizens, of which I am both. In addition to the above statements they caused me several un-necessary delays in the initial purchase, delaying the shipment of the car and further adding to the frustration.
"Nice Facility, Trustworthy Staff"
Great, Henry Cohen is a consummate professional and weve enjoyed leasing three vehicles from him to date.
"Comfortable And Friendly"
Excellent and pleasant. Sales rep explained all the technology in words I understood
"Fantastic Service & Great Cars"
I had a smoothness transition to my new GL. We are very happy with MB of Morristown not only with our dedicated sales associate, Ziad Shehady, but also with the unique conscience experience of the service department and our service advisor Max Lepore!
"Bought New Car"
It was a pleasurable experience. Ziad was very knowledgeable and accommodating. He had to take me off premises to see the vehicle.
"Best Experience"
Our sales person was Ziad Shehady. We found him to be extremely helpful and knowledgeable during the return of our lease and purchase of our new lease. We found all aspects of our experience with Ziad to be exceptional.
"Exellent Secvice Great Facility"
It has been a very good experience and everyone has been very pleasant. Ziad was easy to work with
"Comfortable And Friendly"
I returned to Mercedes to meet with Henry whom my husband and I bought a GLK from in 2009. My husband has since passed away and I remembered how kind and non pushy that Henry was when we made our purchase that I returned to him for my new car purchase. Henry made the process simple and was not overbearing especially me being a woman purchasing a car on my own. I will be back again in a few years.
"Very Much Pleased"
I found the team knowledgable about the cars; everyone worked quickly and efficiently through the process. Ziad Shehady was flexible with all my scheduling requests and conflicts.
"Quick And Friendly Service"
Excellent experience, very professional and accurate descriptions of the car and the lease process. Overall , a very pleasant car buying experience.
"Excellent Customer Service"
Ziad my salesman made my shopping experience very easy and explained everything in detail.My next lease I will be back to see Ziad
"Friendly And Professional People"
We had a great experience dealing with our original sales person who left after we ordered the car. We even had a better experience with the gentleman that assumed our account and delivered the car to us. This is our third GL from Mercedes of Morristown and are very happy with the sales and service departments.
"Awesome Experience"
Very welcoming and professional. Explains details clearly. I look forward to driving the car. I understand how to transfer my Sirius and brace.
"Great Customer Service"
Excellent as always. Henry Cohen is "my" salesman and has been for twenty years. I would not think of going anywhere else.
"Excellent Treatment"
The experience was extremely satisfying. Ziad and Phil were a pleasure to deal with. They were both cordial, honest, and thorough.
"Great Customer Service"
Excellent service with sales. Jim Gatto - Morristown NJ dealership was easy to work with! Knowledgeable and extremely responsive
"Good Customer Service"
Excellent. We have worked with Henry for years and he is the best auto salesman that I have ever encountered
"Very Happy"
The car was brought in for service C plus few more issues. The work was completed timely and problems were solved. Thank you.
"Excellent"
Service aspect fine Advisor and work all great Takes way too long for loaner cars to be obtained
"Awesome Experience"
Service was good, people were easy to work with and I will be seeing Mercedes arrowhead in the future.
"Fantastic"
Your service is always exceptional. Alex has been my service adviser since I purchased my ML in 2003. I now have an E350 and Alex is the best service adviser Ive ever had. Your facility is also very pleasant and comfortable, and your loaner car team always efficient!
"Great Impression"
I was very pleased with the way they handled everything, from checking in, going over what needed to be done, the loaner car and paying for the services that were performed. Alex was very patient and explained everything in detail. I would highly recommend Morristown Mercedes Benz. Thanks for a great experience!
"The Best"
Took care of my problem promptly & went the extra mile to help me get my car back
"The Best"
Convenient service date, nice loaner car, good service.
"Best Of The Best"
Julio pays attention to all details; he is knowledgeable and courteous, and represents your dealership very well.
"Great Deal"
For some reason my hood release lever fell off the bottom of the dashboard. When I called I was told to bring it in any time it was convient for me. When I came in the car was taken right in and buy the time I finished my coffee and snack the car was fixed and washed and ready to go. As always, EXCEPTIONAL SERVICE.
"Excellent"
Julio was a dream to deal with. Truly a professional and a good guy.
"Best Of The Best"
Max is an excellent service advisor and an asset to your organization!
"Best Of The Best"
Very Professional & attentive staff. Service was quick. Follow up call was done to advise the work progress. My car was washed thank you so much!
"Wonderfull"
Everything from a speedy drop off to a speedy pickup with a polite knowledgeable service writer was a joy.
"Best Place To Buy"
I am always completely satisfied and know whenever I come in that Alex will take care of my problem
"Great Experiance"
Max was great, everyone made it easy, helped me get comfortable and work while waiting.
"The Best Service"
I use your Service Department because Ed Salwan consistantly treats me with courtesy and concern for my vehicle and safety. He is a great reflection on Mercedes of Morristown.
"Satisfied Customer"
Friendly Staff & Great Service!!! They go way and beyond. The dealership is clean and very organized.
"Briliant"
routine B1 servicing. No complaints. I was given a loaner car as promised
"Wonderful"
I was very surprised how efficient and friendly the entire staff was compared to the Mercedes of Bridgewater (where I usually go). This being my first time at the Morristown dealership, it was a please working with Eddie, he was able to answer all my concerns specially since I had the big A3 service.
"Wonderful"
I have had several Mercedes over the years & I have used two other service depts depending on where I resided I will only use Mercedes Benz of Morristown From now on the best service experience I have ever had Thanks Again
"Very Pleased"
Julio got me in and a loaner on very short notice....he really takes very good care of us.
"Wonderful"
I have absolutely no worries when Im dealing with Julio. Hes responsive and always provides me with excellent client service. Hes the reason I choose to have my vehicle serviced at MB Morristown.
"Very Pleased"
Max had me in and out within 30 minutes for a left brake light error message. I appreciated the prompt service and the nice surroundings in the waiting area.
"Wonderful"
Alex was very nice. I havent been too hapy with my vehicle, but he calmed me down and fixed what was wrong.I did think it took a little longer than I expected, but I did have a loaner so I cant complain. Thank you.
"Wonderful"
The entire staff is always very friendly. Willy is always helpful and answers my questions and returns my calls.
"Wonderful"
Willie is always a consummate professional when my vehicle requires service. He always keeps me informed of the status of my vehicle and explains any and all questions or concerns I may have with any charges being made related to my service. Although I no longer live in the immediate area, I return to this service center due to my comfort level with Willie and confidence in the service I will receive with him as my service manager.
"Wonderful"
STAFF IS COURTEOUS AND KNOWLEDGEABLE. SERVICE CONSULTANT WAS ABLE TO RESOLVE THE PROBLEM.
"Wonderful"
Willie Caldwell is always, and i mean always an A+. He is always striving to make sure i am satisfied, and i can say he is the reason i service my car at Morristown MB.
"The Best Service"
My recent experience was excellent. I truly appreciated the fact that you were able to pick up my car from work and drop it off when the service was done. Julio was GREAT to deal with. Although our conversations were just over the phone, and I did not meet him in person, he treated my car as if it were his own. He was very nice and professional and he explained all of the work that was needed to be done and what was done when they finished. Thank you so much for the great customer experience.
"Good Job"
Max Lapore always takes good care of me...................
"Wonderful"
Service experience met my expectations in terms of quality of work, time and ability for rental car. I like dealing with Alex. He is professional, knowledgeable and reached out to me in a timely manner to advise of suggested service items and when the vehicle was completed (which was done when promised, if not sooner).
