"Weird Experience Not Buying A Car"

11-01-2017

Contacted them via internet about a Toyota RAV4. Next morning, I got an email and phone call from Joy. I set up an appointment for the evening - she said she would "have the car ready". When we got there, they had the record of the appointment but didnt know what car I had inquired about. After lots of confusion, it turned out they had sold the car I was interested in and also the next one I was interested in and also the next one the sales guy thought I would be interested in. All of these cars were still listed on the web site. All of this trying to find cars that had already been sold took a long time. So we went home - carless.

"Horrible, Unprofessional"

To summarize: they are horrible and extremely unprofessional. To expand: We went to Route 22 after we tried to work out a lease on a Corolla at Toyota Universe, which BTW, everyone there (at Toyota Universe) were super nice and extremely professional (well come back to them later...read on). We called Route 22 because my father once leased a car there and was hoping wed qualify for discounts/rebates to be able to get a low priced lease, they told us over the phone to come over and that they could definitely offer a better deal than Toyota Universe could. So, foolish we believed them, and we went. Upon arrival, the desk and person greeting were nice (the only time I experienced "nice" here), and then we were introduced to the sales person who would take care of us, who greeted us chewing food with his mouth open, you know, like a professional does. Then, we said we had my old car to give/trade-in as down-payment. They took my cars information to appraise it and asked us to sit down, several minutes went by, until several minutes became 30 minutes, and I heard our sales person laughing away and having a conversation with a fellow co-worker, so I asked him if itd be longer, and upon my complaint, the appraisal was magically finalized that very instant. I complained about the ridiculous wait and, I guess hes the floor manager, greeted me and my father, again super professional (sarcasm) and did not bring us over to a desk to sit, but rather had us standing with the papers on top of the hood of one of the cars there, as he offered us the very same deal Toyota Universe had offered! We reminded them that they said they could definitely offer something better, but they said it just wasnt possible. Mind you, they never sat us down, ran our credit, asked if wed give anything down, nothing. Needless to say, my experience with the unprofessional personnel at Route 22 is enough to keep far from here forever. And please take my advice, do the same, stay away. Im also reviewing Toyota Universe, feel free to check out my review for them (where I ended up getting my lease). My issue with Route 22 is not that I did not work out a deal, because I first went to Wayne Mazda (I currently have a lease there, so I tried there hoping thered be a good deal) and I went to Toyota Universe (which initially we couldnt agree on a deal), and in both visits, I was greeted by professionals, who took their time (instead of wasting my time) to talk everything over and see what could/couldnt be done. My only guess from the lack of professionalism and people skills at Route 22 Toyota is that they lack management and training. Again, stay away!

"Toyota Highlander 2017 Purchase"

04-03-2017

I bought Toyota highlander 2017 and total price is coming around 41K including tax. Even after deducing corporate certificate of 1500$ When i was looking out with friends, which is like 2200$ extra compare to other agencies. Even asked the itemized bill and almost one month over and no bill yet. Even called them up many times and always busy and voice mails. Frustrated with this kind of agencies.

"Great Place Great Service !"

I am very happy I bought a new RAV4 from Rod the manager, it was a very easy and pleasant process. It was a great experience and I will defenetlly recommend this place to my friends and family .

"Retired Pal."

Richmond is well accommodating and very knowledgeable in the operation of the various features of the highlander. Price is competitive and dealing with the salesmen is lots of fun like you have known them for a long time. So to everybody looking to buy cars, etc. this dealership is highly recommendable.

"Great Customer Service"

I didnt end up buying a car here, only because we chose a Pilot over the Highlander. But I just had to comment on the great customer service I received from Alexis at this dealership. He was so knowledgeable and helpful, and best of all HONEST. He was not "salesman-y" at all. He allowed me to go on a nice long test drive (much longer than other dealerships, so I really got a feel for the car), and he explained every darn feature of the car, whereas at other dealerships I barely got any info on all of the buttons and features of the car. I will definitely be recommending this place to anyone looking to buy a Toyota.

"Outstanding Service "

Route 22 Toyota has been my car dealer of preference for the pass 15 years Number one, I love Toyotas Number two, my sales person (Milton Crooks) and I have a great understanding from the very fist time I walked in and now 15 years later, it only gets easier every time. He knows what I like and how I want to be treated. Thank you Mr, Crooks.

"Wonderful Experience"

My experience at Toyota on route 22 was extremely pleasant, I dealt with Milton Crooks and he was knowledgeable and welcoming. He answered all my questions, worries and concerns with such ease and a welcoming smile. I will be recommending this dealership to all my family and friends looking for a car. I got a 4runner and I absolutely love it. Milton helped me transition from my old car to my new one. I felt like family at route 22.

"God Is Good"

My overall experience buying a new vehicle here at Route 22 Toyota and from my sales person Richmond is nothing but astounding. I was treated with respect, my salesson person had patience and was upfront during the entire process. I have nothing but praises for the entire team. Thank you guys

"Great Experience"

I had a very great experience at route 22 Toyota with Milton buying my new 2016 Toyota RAV4, they were first class there

"Best Dealership By Far!!!"

Me and my husband left Toyota very satisfied thanks to Alexis Valeriano and Omar they where both very cooperative and understanding I highly recommend this place.THANKS TOYOTA ROUTE 22 :)

"The Worst Service"

I leased RAV4 Hybrid 2016 last month. The entire process took nearly 7 hours. The sales team and all other department did not communicate well. So the documentation rejected the offer and increased the lease amount at the last moment. They did not have a catalog of the car. They forgot to place the car mats so I had to buy by myself. The registration arrived at the last day..... This is the worst experience I have had ever.

"Service Center Is Terrible"

Took my car for its first 5K maintenance there. Never again! I got an appointment for 7am , since i have to be at work at 9am. Over the phone , they told me its a 30-45 minute process. Once I arrived to Service center ( which looked like a nightmare) I was informed that they are not working on cars till 8am and that it will take about an hour. What is the point of 7am appointment ? Its a first first time I bought a Toyota and service is just not good. Waiting room was dirty and small, coffee machine was out of order. They didnt clean my car inside or out. Moreover, I had a small discoloration on the front of my car. Some Lady at the shopping plaza bumped in my parked car on her bike and it had a tire mark ( no scratches or dent ). When i asked to fix it, and I was willing to pay for it, representative told me that its not a big deal and I just need to take it to any repair shop and they can just apply wax or buffer it off. Its a little bit crazy that I was basically in official repair shop for Toyota and they just sent me away to " ANY other repair shop". At the end of my service, I was not provided with any receipt and representative didnt want to stamp my booklet. He told me that everything is saved in their system. However, all over my manual it written in Bold that I must have all records of my visits. Never coming back

"Great Service"

Buying my first car from Richmord was such an amazing process. Ive heard of so many bad experiences with purchasing a car but he made everything easy to understand. Very helpful when showing me the ropes and took his time making sure i knew the ropes without rushing me into signing anything. Very pleasant and friendly.

"My Experience"

I just purchased a new 2016 camry from Richmond. I wass planning on buying a new car soon,because I had a 2013 camry with very low miles, but after speaking with Richmond my sales person on the phone and at the dealership,I was sold on a new car. I love my new camry and thank you Richmond and the entire staff of Route 22.

"Awesome Expeience"

i must confess that my experience with buying MY car from Richmond my salesperson at Route 22 Toyota is something i fell very proud to share with everyone i meet. It was a great story

"First Time Buyer Experience"

I am a first time buyer, i was frightened at the prospect of walking into the car dealers lions den. But i guess i was mistaken, my sales person Richmond, was about to make the process very comfortable buying experience. Thank you route 22 Toyota .

"Very Satisfied"

I usually dont spare the time to write reviews,but must commend my sales person RICHMOND for taking his time to make my wife and I happy with our new purchase. Everything went smoothly. I am truly satisfied.

"Stay Away"

I trade in my car at may 5th until now they didnt pay it off yet, WTH? Get me aggravated, try to call them nobody have answer, pass me to here n here still the same, if u have trade in good luck with that

"Professional Salesman"

Yesterday a bought a new car at Toyota Route 22, NJ. I was served by salesman LUIS PINOS. This gentleman deals with me as a professional. I recommend anybody who visit Toyota, Route 22, Hillside, ask for Mr. LUIS PINOS.

"Happy Camper"

This is my car purchase since I bought a car almost two decades ago. I was terrified, but my sales person,richmond was God sent, he was open, patient and took his time, kudos to the entire dealership staff

"Love My Truck"

Love my new Tacoma my salesman Milton was very good and gave me a great deal

"Great Salesman"

Milton and the staff at route 22 Toyota was awesome when I purchased my new Toyota sienna ...it was a great experience.

"Great Service Dept!"

I recently got my oil changed and wheels rotated and was very surprised by the service I received. Thought dealer would be pricey but they were about the same as the 10 minute places and I didnt wait long at all.

"Loved The Repair"

I wAS worried about bringing my out of warranty Camry to the dealer but had an overall very nice experience. The price was about the same as non franchise shop and I was treated well. I recommend them.

"Was Not Pleased..."

So today I went in for the second time with a problem on my Navigation System. The first time they seemed to have changed it completely and now I head over there for a repair and they bring to my attention that the GPs was installed by an outside source when I had no idea. I paid a lot of money for a navigation that was superbly not even from them. No one had informed me about the outside source and because of the outside source my warranty was not as long causing them to charge me for repairs. After explaining this to the manager, no help was given to me so I had to leave with nothing fixed and extremely upset. Even after It wasnt my fault for everything, nothing was resolved. Horrible!

"Stay Away"

I would stay far away from this dealership. While my salesman, Thomas, was hardworking and sincere, albeit inexperienced, his manager was downright abusive. I knew exactly what car I wanted and negotiated the deal over the phone for an “out the door price”. I didn’t want any surprises. When I went to pick up the car (my first time at the dealership), I was advised that the price was slightly higher than agreed to in writing. After first telling me it must be my mistake I showed them the proof in writing. Then they attributed it to a miscalculation. While the amount was quite small, I objected and the manager, Alex Cancela starting screaming "do you want to walk away" "walk away, I want you to walk away”. Thomas had to calm him down. When I asked him to stop being belligerent, he just continued telling me to walk away. In addition to Thomas, I did have some dealings with Ainsley, who was quite helpful and responsive. So obviously there are some good people there. However, as long as Alex Cancel is the manager he will set the tone for this dealership Possibly I got a great price, which Alex regretted, but in any case, there was no reason for him to become abusive. I did leave with my new car, but would never use this dealership again.

"Service Was So Awesome! Milton Is The Best!"

I walked into the dealership at 1030 am and was gone by 145. Only reason it took that long is because I was getting jerked by Planet Honda who didnt want to give my check back. Thanks to Milton, I was able to get my check back and leave Toyota again with my new Highlander. He was so pleasant and catered to my every need. He gave me 100% satisfaction during the entire process. There needs to be more employees at this facility just like him. Great personality and a GREAT SMILE. Who wouldnt buy from someone like this. I would only buy again there because of Milton. See you in 3 years! *GREAT SERVICE* *SUPERIOR SALESMAN*

"Love This Place!"

11-16-2014

this placew is great. I came down to buy my 3rd car here from Najy K. he was my sales person. I am very happy no gimics no games no hassle! the staff is very professional and everyone is a delight to work with. Financing was good as well and simple. I am very pleased and satiasfied here i will be coming back for my fourth hopefully.

"Great Service"

08-29-2014

I would like to thank Ricardo Montes for his patience in helping pick the car to fit my needs and my budget. he showed me a different way to buy a car "Smart Buy" which made my payments more comfortable than I expected. The overall experience was really nice. Thank you. Heydee Briones

"Great Store, Great Prices, Very Happy!!"

08-29-2014

i drove down to toyota route 22 and one price was what they were trying new way of selling cars. Very pleased with my salesman Najy he was excellent help and very easy doing business with him and his manager

"Thank You Route 22 Toyota"

07-12-2014

I when in looking for a Corolla, But Ricardo make me change my mind and got me in a brand new 2014 Camry SE. let me tell you It was the best choice because in reality I was going to need the extra room. I really appreciate the time he took to explain everything in deal and the car. The process fast, easy no preassure. Thank you RT 22 Toyota and Ricardo. Eddy Gonzales

"Love My Car!"

07-12-2014

Very happy with my car! Thank you RT 22 Toyota and Ricardo Montes for been so honest and giving me a great deal. Luis Herrera.

"Love My Car!"

07-12-2014

Thank you Ricardo and Route 22 Toyota for the great deal and service! I will refer all friends and relatives to you guys. Jose Solis

"Great Service"

07-12-2014

I was very pleased with the service provided by H Batista. Personal care to the customer was very much appreciated. He greeted us and sent us off with a smile. Our experience with him has made us a loyal Toyota customer!

"2014 Toyota Sienna Xle"

07-12-2014

Ider Vivas is a great guy, very helpful, and good knowledge on the vehicle. Work through every step with me for the vehicle that we looking for. I definitely recommend him to all my friends and family who needs to shopping for Toyota vehicle. Very happy with the transaction.

"Extremely Happy With My Service ! Luis Pinos#1 !"

07-12-2014

Very friendly, helpful and made the process of buying my car so easy ! Luis Pinos was great y habla espanol !

"Andres Cardona-lopez"

07-12-2014

I purchased a car from Dave deliz he explained to me the one price best price way of doing business. He was very informative and patient. I will recommend him to anyone

"Thanks For The Coffe! :)"

07-12-2014

The attention I got was one of the best! from the greater at the front door to the sales associate Ricardo Montes. He was very friendly, very very courteous and at front. I was Refer by a good friend and he was right Ricardo was very courteous and professional. I didnt feel that sales pressure or tactics that most sales associates use. He gave me different financing options and even with my poor credit history they was able to get me the SUV I was looking for at a very good rate which got my payments below my target monthly budget. You guys ROCK! Miguel Naranjo

"Best Best Sales Person!"

07-12-2014

Hi my name is Geeta Im very very happy with the purchase of my new Toyota Camry SE. My sales person Ricardo Montes was a really nice guy he knows everything about the car. He answer all my questions and was very nice and easy to deal with. All hasle free. The dealer Toyota in Hillside was very nice and clean very fancy. Thank you. Geeta Parikh

"Thank You Rt 22 Toyota"

07-12-2014

I typically do not write reviews- and typically do not enjoy shopping for cars, however Mr. Montes deserve some positive feedback. My wife was the one looking for a Prius and when Ricardo told us about the smartbuy/lease option I didnt doubt it once to trade in my 06 Oddysey for one of the 95MPG Prius Plug in. At all times the Ricardo Montes was professional and courteous. Never pressured or never played games. It was actually a very pleasant experience. Jon Reininga.

"Great Service!"

07-12-2014

I needed affordable payment options and Mr. Ricardo Montes Introduce me to the Smart buy/Lease. All I wanted was 1 car for me but because of the low low payment options that Ricardo showed me, I end up buying a Prius C and my husband bought a Prius Plugin. I never though that I could pay $159.00 for a brand new car!!! way below my target budget. Thank you Ricardo Montes and RT 22 Toyota. Rene Rodriguez

"Thank You! Very Happy With Car."

07-12-2014

I had buy many cars in the past. But the was for sure the best of the best experiences I had. Rt 22 Toyota has train their sales reps very good. Mr. Ricardo Montes was very professional, very informative. he answer all the questions that I and my wife had. Im more than happy that I make the decision of buying my car from Rt 22 Toyota. I had buy many cars in the past. But the was for sure the best of the best experiences I had. Rt 22 Toyota has train their sales reps very good. Mr. Ricardo Montes was very professional, very informative. he answer all the questions that I and my wife had. Im more than happy that I make the decision of buying my car from Rt 22 Toyota. Thank you Ricardo Montes and Thank you Rt 22 Toyota. Keep up the great work! Arkady Rosen.

"Beutiful Facility And Great Customer Service."

07-12-2014

Great experience over at Rt 22 Toyota. My sales Rep Ricardo Montes did a Great Job. I will spread the word about the great service at the dealer and Rickys great customer service.Great experience over at Rt 22 Toyota. My sales Rep Ricardo Montes did a Great Job. I will spread the word about the great service at the dealer and Rickys great customer service. Jessica Saenz.

"Thank You!"

07-12-2014

I Really Enjoy my buying experience at RT 22 toyota. Ricardo Montes was very Friendly and Professional. I will make sure all my friends and family buy from Him and Rt 22 Toyota in the future. Diego Aguilar.

"Toyota Sienna"

Luiz was a great salesman. He listened to my needs and gave us a great deal. I will recommend him and this dealership to all my friends and will be back in 2 months to buy another car from him.

"Attentive"

I did a search for a used vehicle at cars.com and they were very attentive at getting back to me.

"Great Customer Service!"

I bought a 2012 Corolla my sales person was Ricardo Montes what a professional. He was very courteous and Informative. The deal was nice and easy hasle free! I totally Recomend RT 22 Toyota and Ricardo Montes. Hilda Macao.

"2013 Toyota Rav-4 Ltd"

great service Ider was very helpful and very nice to us. we came in just shopping around but his customer service was amazing. if you need a car or you are just looking please come by and see IDER VIVAS. THANK YOU IDER.

"Very Happy Customer"

I leased a toyota RAV4, looks a very good car, we are very happy with the new car. The only issue was the timming that took to get everything done. The sell person was Luis Pino who made everything very easy and was very helpful.