"Service Visit"

Overall good service experience. Performed in a timely manner. Professional and courtesy in all areas. Customer waiting area in service could have been better.

"Went In For An Oil Change"

10-18-2017

I bought my Ford Edge here but NEVER again will I buy a car here. I went for an oil change and decided to wait for it to be done. After being there for 2hours, I went to the Receptionist to find out whats going on and why this is taking so long. I was told basically not to bother and that everyone there is new and no one knows whats going on. STAY away from this location --

"Very Good Deal And Great Customer Service"

Allen Saltz and Liccardi Ford is the only for dealer I will go to! They are super and my family has been going there for many years! I currently drive a 2017 Ford Edge SEL. They have been exceptional at taking care of my vehicle. Theres only one person who works on my vehicle since its a high-performance vehicle. I previously reviewed the service department positively, and now can add my impression of the sales team. I wound up buying a new Ford Edge - unexpectedly - when Allen Saltz got me such a great deal it convinced me to buy this over Sedan which i was supposed to be buying. There was no pressure, no drama, no "let me get my manager to tell you why you would think this is such a good deal for you, if only you were a little brighter and knew about GUY stuff like cars..." Sales manager, and the finance team who ties up the loose ends at the end, are professional, empathetic and fair. At the end of the day, i understand they need to make a little money on the deal, and they understand I need to make a deal that wont leave me upside down in my car two years from now. Plus, when the paperwork ran late they let me bring my wife and our golden retriever inside to wait. The dog had a blast and everyone there is a dog lover - BIG plus in my book! They are a great team who works together cohesively and I wouldnt go to anywhere else but there!

"Customer"

2.5 hours for an oil change!!!!!!! Had an appointment at 9 and waited to 11/30!!

"Mr. Sal Craco"

08-17-2017

Very good, I was finished in less than one hour & everything was well done.

"Kyle Bem"

08-10-2017

Guys all around were awesome everyone I interacting with went above and beyond to make sure I was taken care of. Honestly, probably the best hospitality service Ive received from a dealership. I am now a lifetime customer because of MIke D and Suleiman!

"Help Like No Other"

I am a disabled veteran and a working middle class citizen. I had basically zero credit and could not get any financing and really needed a set of wheels. When I came into Liccardi Ford they of course frowned at the idea of giving me a set of keys and let me be on my way with one of their Fords; nevertheless they came through, got me the financing and at last I can drive in a really nice Ford Mustang that my budget would allow for. I could not thank you enough. With that in mind, I would recommend Liccardi Ford to anyone interested in a new or used car. On the flip side of that coin, Allen: I still need my tags!

"Would Not Honor Internet Price."

05-12-2017

I found a vehicle I liked online. I confirmed it was in stock with the internet sales person. The manager then stated they would not honor there advertised price for the car.

"New Bmw"

04-23-2017

i went in looking for a car and came out with the best one..Francisco is the best sales person ever..the process was easy and no hassle..id def recommend all friend and family to get there car here

"Oil Change"

04-18-2017

Licccardi was great an my salesman was excellent I will be buying another ford in the near future thank ford

"Top Notch Dealer -you Wont Be Disappointed!"

04-14-2017

With so many dealerships to choose from, it takes a while to find the right one. I finally found it. The people at Liccardi are awesome. There was no nonsense and getting my new car was painless. I couldnt be happier with my choice in dealerships. I have a Lincoln dealer 10 minutes from my house, but chose Liccardi which is almost an hour away. The service is worth it! Thanks Doug, you & your staff made this such a pleasant experience! Loving my new 2017 MKX!

"Vehcile Service Department - Great"

I brought my car in for scheduled service (oil change etc). The service department was excellent. They made it easy to schedule my appointment(at the time I wanted) and were very friendly. The manager (Mike) actually came out to give me an update on the status of car and now much longer it would be. He was very friendly and made me feel that my car was being taken care of like it was his own. Great experience!

"Great Service!!"

Just bought my new Lincoln Navigator at Liccardi. Excellent service and what a beautiful car! The salesperson was so knowledgeable and helpful.

"Great Buying Experience, Bought Two Cars"

03-29-2017

Great place to buy a car, I worked with pete z and bought 2 new cars from him. Nice and easy to deal with.

"Great Buying Experience, Bought Two Cars"

03-29-2017

Great place to buy a car, I worked with pete z and bought 2 new cars from him. Nice and easy to deal with.

"Love My Truck"

03-20-2017

Great experience. This is my fifth car purchased at this dealer!

"Very Good Buying Experiance Without Sales Pressure"

03-19-2017

Best price, knew what I wanted and they went over and above on the price for me. I would go back in a heartbeat when looking for another vehicle.

"Tire Replacement"

03-10-2017

Liccardi replaced two tires on my Lincoln MKZ. They were very courteous and provided me with all information, including cost, prior to beginning work. The tires were in stock, however, I thought it would take less than the 2-1/2 hours to do this work. I am always satisfied with Liccardis service and will continue to use them for my car.

"Great Service"

Have purchased three vehicles from Alan and we would not buy from anyone else. Good man and got us great deals!

"Great Deal Great Guys"

02-19-2017

everything was a good expeirence here at Liccardi Motors

"Scott Lyons"

01-15-2017

Scott Lyons always provides excelllent customer service

"Excellent"

Although it was time consuming but the service was excellent Tony is great sales person to work with

"Owner Of 2016 F150"

I bought my truck F150 from Liccardi about 3 months ago and I have to tell everyone that I have the best experience buying a truck !! They are the best!!!!

"Happy Customer Long Time Ford Owner"

Scott our sales person was excellent. He is knowledgeable about the cars. He took the time to talk to us and find out what I was looking for. He did not pressure me into anything. My overall experience with him was excellent, I will be back to him for my next FORD>

"I Actually Enjoyed My Buying Experience!"

I have purchased many new and used autos in my lifetime and even though I love cars, I have always hated having to deal with car salesmen. Not this time. I was amazed at the level of attention to my needs and desires in ny new auto purchase. The salesman, Alan S. was extremely helpful and patient, even though it was 95 degrees in the shade while we walked about the lot. Inside he took his time and went out of his way to help my wife and I. The finance person was also very helpful and pleasant. I will definately return again for a second auto very soon. Thanks, Liccardi Ford.

"Mike And The Service Department Are Great."

Mike in Service handled my problem quickly. I especially appreciated how kind, gracious and considerate he was when he spoke with me. I would recommend Mike and the Service Department at Liccardi Ford to anyone.

"Buyer"

10-09-2016

Great costumer service and sales. Our family are very happy with the purchase of the new car.

"5 Hour Tire Service.."

10-06-2016

5 hours for an oil change and 4 tires. Should have went to a tire chain store. No excuses. Service is always slow. Make an appointment for an oil change and it still takes 90 minutes. Need to get their act together.

"Great Services, Great Price"

08-18-2016

Nice Team Service. Always want to help. I take my 2014 Ford Explorer for Oil Change and I had the best experience.

"Go Anywhere But Here!!!"

08-11-2016

THIS WAS THE ABSOLUTE WORST BUYING EXPERIENCE OF MY LIFE!!! I located a vehicle on Cars.com and went to Liccardi Ford the next day to see the vehicle in person. The test drive went well and the salesman was nice enough. The problem came when we sat down to talk numbers. Mind you, this was probably the easiest sale theyve had in quite a while. I did not have a trade and had already pre-arranged financing before coming to the dealer. I gave the salesman my price which he took to his manager. He returned a few minutes later with the original price quoted on Cars.com and ADDED several thousand dollars to the price on Cars. com for "dealer prep" and an "online ad fee". I thought it was a joke. The salesman told me that the vehicles are listed online for a price to entice people to come into the showroom. When the salesman told me he was serious, I told him we were done and walked out. Needless to say, my salesman and another salesman followed me to my car trying to calm me down. The second salesman tried telling me that there was a disclaimer about the online ad fee on Cars.com but he eventually admitted there wasnt. He also said that vehicles are listed for a separate price online than they are on the lot (there was no other price on the vehicle on the lot which was verified by the first salesman). I refused to go back inside but was willing to give them another chance. The second salesman came back a few minutes later. He returned with a price higher than the price listed on Cars.com but lower than the original outlandishness. I expressed concerns about possible warped brake rotors and the lack of vehicle cleanliness. Ultimately, I purchased the vehicle for the price listed on Cars. com but they refused to work on the brakes without any additional money. With my experience thus far with them, I didnt trust they would actually do the job anyway. I arranged to take delivery approx. 5 hours later. The salesman stated he would make sure the lack of vehicle cleanliness was taken care of. As expected the car wasnt ready when I returned. The salesman brought it out approx. 20 minutes later. Not only was there a greasy chemical overspray on the passengers door but they never even removed the sticky tree sap from the tailgate that I had shown him before. The salesman took the vehicle back to have it cleaned again. He returned a short time later with the greasy overspray gone and the tree sap removed but the condition was still less than impressive (Ill admit I am picky about how clean I keep my cars). I left with the vehicle. The following week while on vacation, I got a call from the salesman indicating my registration plates were at the dealership and awaiting the bank check. After I returned from vacation, I took the bank check to the dealership expecting to pick up my plates. I was then told that the plates would be mailed to my home after the processing had been completed. I asked to speak with a manager about the whole buying experience. I spoke with a manager who told me hed only been with the company for 6 weeks. I explained the whole ordeal listed above. He admitted that the prices listed online are to entice people to come to the dealership! His response was that the online ad fee is listed on their internal website but not on Cars.com. As for the "dealer prep" fee, he claimed that was a certification process. Another lie. You cant certify a vehicle for a brand that your dealership does not sell new. When I challenged him with that, he then claimed it was an upgraded dealer warranty. I took the vehicle to my mechanic to get the required inspection only to find out it needed all new brakes. The front brakes were at 3/32 and the rears were at 4/32 (2/32 is the minimum to pass inspection). Guess Im buying new brakes. If you call the dealership, the message touts their "customer service". Ha! What a load of crap!!!!

"Car Service"

07-20-2016

Went in for regular car service. Good service in reasonable time.

"Great Service "

My car kept stalling out on me on my way home and i decided to pull into the dealers lot and I took it to the service department . The guys told me it was my throttle body and if I want to wait they will fix it with in 25 mins ! I didnt have any appointments and I didnt call ahead they took me right in ! The service was quick and I was back on the road .

"This Is My Second Ford From Liccardi Ford."

I had a appointment today for my first service on my 2015 ford escape.They took care of me,and i was on my way in 30 minutes, Great service,and good coffee.

"My 4th Lease With Sulo!"

I just turned my 2013 Ford Edge in for a brand new 2016 Ford Explorer. This is my 4 th lease with Liccardi Ford. I have been a satisfied customer for over 7 years. Sulo, is my #1 Salesman, and I would never go to anyone else to buy/ lease a car. Sulo and MIke (the manager) always go above and beyond for me, they have always helped me get the best deal possible. I live over an hour away from the dealership, and will always continue to buy cars from Sulo. Thank you Sulo for making my family so happy. If you are looking for a car, Sulo is the man to see, I have never been disappointed!

"Experience Buying Car Thru Pete Z. Was Great"

Pete Z. at Liccardi Lincoln was a pleasure to work with when we bought our Lincoln. We were treated very well by everyone at the dealership. The building was clean and well maintained. They offered quite a range of amenities. Everyone was very friendly.

"Great Overall Experience"

Leased a vehicle from Liccardi Ford and was shopping for a new vehicle. Was contacted by same salesperson that I had gotten my first lease. Was greeted at the door as I walked in and given the royal treatment by the whole staff. The process was quick and painless and I walked out of there satisfied with my new Ford Fusion for almost the same price as my last lease. Thank you Tom Pierce and all the staff at Liccardi Ford for my "Great Shopping Experience"

"Pleasant Experience, Mostly Internet Based"

I did most of my research and price and model shopping on the Internet. I corresponded with Linda and Peggy in the Internet Sales Group and they deserve the majority of the credit. I dont like the silly back and forth of the archaic price negotiation process. I made up my mind, with the helpfulness of Linda and Peggy, visited the dealer and was done with the entire process in less than 2 hours, and that included a 30 minute test drive. I was comfortable with my final price and would revisit the dealer again.

"Great Dealership And An Amazing Salesman"

I was looking for a new SUV and Liccardi Ford in Watchung was recommended to me. This was my first time leasing a car and my first Ford. The services were excellent. My salesman Peter Terranova was amazing! He made this new process so easy. I never felt pressured and every question was answered to my satisfaction. Peter made everything from the test drive to the financial process simple and stress free. I leased a beautiful Ford Edge. I highly recommend Liccardi in Watchung NJ and my salesman Peter. I will definitely return when my lease is up.

"Excellent."

The whole process of purchasing my new Ford Escape was totally satisfactorily.

"Repair Under Factory Warranty For My Lincoln Mkx "

Licardi Lincoln at Watchung, NJ serviced my MKX under factory waranty and applied a recall for that car as well with no charge at all. Im very satisfied with the attention have given to my car an me as a client all the time I heve been there.

"My 3rd Car From Liccardi!"

This is my third vehicle from Liccardi and I do plan on going back for a fourth time. This time I got a Fusion and it is a great car. The staff was great and John, my sales guy was very helpful, knowledgeable and easy to deal with.

"Great Sales Man, Great Dealer, "

My salesman John Flores was excellent he knew the car very well and all the features and prices, he was able to help us feel comfortable and we were happy to work with him.

"Really Fast And Easy Experience"

Really easy experience. Came in, was met by salesman, reviewed inventory and was out the door, same day with a new car. Couldnt be easier.

"Another Great Experience "

Leased a 2016 Fusion, Tom and Rich were helpful and knowledgeable with any questions we had. Its the 6th time we have bought or leased from Liccardi. We also currently have a Flex !!! Tom also followed up with a phone call to see how everything was going and if we had any questions. Thanks

"Great Salesman"

01-08-2016

Our salesman Alan was more then helpful. My husband spoke with him prior to our visit, and he had a car ready for a test drive when we arrived the following morning. It was equipped just like I wanted, at a price that was even better then expected. The entire lease experience went smoothly. This is the fourth vehicle my husband and I have leased from Liccardi. Alan was our salesman for two of them and he has done a wonderful job. Do I see a Mustang in my husbands future?

"Happy Customer"

I was very pleased that Ford made my first oil change on them. I just purchased a 2015 Ford Focus in August. I made a Saturday morning appointment. I thought I was going to be there longer. But, was in and out in an hour. Thank you Ford.

"Terrific Service"

12-30-2015

My service was very satisfactory on all levels. Everyone conducted themselves very professionally in dealing with customers, and the waiting time was exceptional.

"Outstanding Customer Service."

My visit was to make a maintenance appointment for my 2002 Ford Explorer. On my way to Liccardi Ford, my oil light came on. Ray Gambino is to be applauded for his immediate attention and getting the maintenance work done while I waited. Mr. Gambino was kind, respectful and compassionate and I am grateful to him and to your dealership for helping me that day. On a scale of 1 to 10, with 10 being the best, Mr. Gambino and your dealership score a 15! Thank you again, Ray, for your help. Joyce G.

"Great"

Great staff. Great experience. Will definitely buy again.

"Great Services"

I AND MY HUSBAND ALWAYS HAVE OUR VEHICLES SERVICE THERE THEY ARE ALWAYS UP FRONT WITH ABOUT THEIR FINDINGS WHICH I LIKE.VERY PLEASANT AND WELCOMING ATTITUDE.