"Great Experience"

10-31-2017

Had a great experience at Toyota of Greenwich. Mike and Bobby were extremely helpful and knowledgeable and made the process seamless. Would definitely recommend them to anyone looking for a Toyota.

"Forget Using Their Internet Services"

After days awaiting replies to simple questions (multiple times) I gave up. Kim and Rick were only interested in harvesting my email address and phone number.

"Purchased A Car That Had Been Traded-in"

I purchased a car that someone else had traded in and could not be happier with the service from Dave Sullivan and the entire team at Toyota of Greenwich. Our family has gone to this dealership for the past 26 years. We have purchased five cars from them and have had all of our service needs met promptly and with the quality that we have learned to expect form Toyota of Greenwich.

"Customer"

Bobby Caldwell had a wonderful personality... Mr. Neel Casimir was very very nice also...

"Best Leasing Experience"

I just leased a new 2017 RAV4 from Toyota of Greenwich, and I highly recommend them. Dave Sullivan was a pleasure to work with. He made the leasing process quick and easy. He also explained all of the cars features, and even connected my phone to the Bluetooth in the car. I am so happy with my new car, and I look forward working with him for many years to come.

"Positive Experience"

We had a great experience buying a car from Roberto de Jesus at Toyota of Greenwich. We were able to purchase a new car for a fair price although we initially intended to buy a used car. In the past few months I have been to many dealerships and I appreciated Robertos attitude. He was not pushy or aggressive, and yet was able to provide the level of detailed information I needed to make an informed decision.

"Good Product Great Service"

Facility is a little tight but the service makes up for the tight quarters. Before my visit the sales rep asked a lot of questions to get the right model, color, etc. before I got there. Went out of their way to pick me up at the MetroNorth station and on a Friday night helped me quickly get the financing, transfer insurance coverage and register the vehicle/plates. All this attention for an entry level car - a 2017 Corolla LE. Car is great for my needs as far as going to the train station and running errands. Roomy cabin, a lot of great safety features that come standard, as well as a good electronics system for a connected car experience. First time buying a Toyota.

"Great Buying Experience"

We had a great buying experience from Toyota of Greenwich. The sales team is very professional and warm and caring. They got us the car that we wanted. Our salesman, Jeff, took a lot of time to explain all the features when we picked up the car and even helped program my phone with the car. Thats top service!

"My Second Toyota Of Greenwich Vehicle"

Everyone is so nice here, especially my salesman, Roberto DeJesus. He also called several times after my vehicle to make sure everything was ok.

"Buying Experience"

Toyota of Greenwich made my buying experience very easy, and hassle free. They were very helpful and knowledgeable of the vehicle I was purchasing. Im glad I went to them than any other dealership

"Excelllent Purchase Experience"

04-10-2017

Have bought 6 vehicles from this dealer. Dave was very helpful and knowledgeable Went out of their way to help me claim state of Ct rebate. Once purchased, service is outstanding.

"Used Toyota Land Cruiser Purchase"

Ive been searching for a used Toyota Land Cruiser for quite a long time and was insistent on buying one at a Toyota dealer. These folks were great. Dave specifically was really nice to deal with. Id certainly recommend going through these folks for a car.

"The Best Car Buying Experience Thus Far."

This is my second car, a used Mini Cooper S. I saw an online advertisement of this car, called the dealership and was connected with David Sullivan from sales whom I have had the pleasure to do the business. I was indeed a pleasure to have met him and the entire process of getting to see the car to finalizing the deal and taking the car home the same day - in just a couple of hours ! Never pushing, all relevant documents readily made available, arranging for the finance to getting the registration done . . . its been smooth as it can be ! My best car buying experience yet. Between me and my close knit of friends we have purchased 6 cars in total (2 Nissan, 1 Toyota, 2 Honda, 1 Mini). This has been the best buying experience thus far. Highly recommended.

"Just What I Needed"

02-07-2017

I had bought a Prius from Toyota of Greenwich in 2005, loved it but after 150,000 time to get a new one. Bought a 2017 Prius Prime--able to order everything I wanted, car ready for pick-up in less than a week. Totally satisfied.

"Easy First Time Purchase"

Being a first time car buyer I was definitely nervous coming into the dealership but all of my anxiety disappeared after talking to Dave. In a word I would say my experience was superb. I got a great deal, an excellent rate and I was in and out within 3 hours. To top it off we came in with our Leo dog and the staff brought him water, played with him and walked him around while we finished the paper work. If youre looking for a great buying experience I would highly recommend you give Dave a call. He made buying my first car fun instead of stressful and I love my little Prius so much already. Thank you Dave!

"Extremely Poor Customer Service"

Its comforting to see the words at the bottom of your service statement: "WE KNOW YOU HAVE A CHOICE" Thank you for choosing us! But guess what? Ill never make the same mistake again. Unfortunately, choosing TOYOTA of GREENWICH was a terrible mistake. Worst Customer “Service” EVER!!! I asked to talk to the General Manager, Clint Steen, who was in his office at the moment but they only let me speak to Robert Federico who is the GSM. After explaining my situation to him, he apologized on behalf of the dealer, but simply told me “I’m sorry Mr Santoro for what happened, but obviously what is done is done, I’ll give you my card so you can call me in the future for anything you need”. Since they were either unwilling or unable to help me resolve my problem, there will obviously be no future dealing with this terrible dealership. "End of story" Sorry to steal your words "Bill Pfeiffer" Think carefully before taking your business here!!

"Professional Staff & Great Experience"

Honest and nice people throughout the dealership. First car Ive bought there and it was the best experience weve ever had. Our sales person Bobby Caldwell was fantastic. Highly recommend this dealership.

"Best Dealership Around"

My car buying experience at Toyota of Greenwich was the most relaxing and easiest Ive ever had. The sales consultant, Bobby C, was so helpful and made my time there fun and stress free. He answered all my questions before I even had to ask and found exactly the car I wanted! I would recommend anyone who is looking for a new or used car to go there and ask for Bobby!

"Highly Recommend This Dealership And Salesman Jeff"

Experience at Toyota of Greenwich is the opposite of classic car dealer jokes. They really tailor the lease or purchase to the needs of the customer. And they offer incredible service both before and after the purchase. Jeff Symeon is trustworthy and caring.

"Great Experience Buying Used 2013 Highlander"

We looked online for the car we wanted, they had several options in inventory. Dave previously helped me think through leasing a new Highlander. Though we did not pursue this, Dave was so knowledgeable and professional I made sure to deal with him when we wanted to buy for our expanding family. He worked with us to achieve our monthly payment target. He answered all our questions and there was little to no stress involved.

"Great Service! Jeff Symeon Made Process Seamless!"

2nd Purchase fro Greenwich Toyota. Jeff Symeon is top notch professional.

"Excellent Experience Toyota Of Greenwich"

I have bought a number of cars from this dealership over the years. My oldest daughter was looking for a new car. She had her mind set on a different car from a different dealer. I walked in and spoke to my friend who owns the dealership and told him I want to buy local want to buy from him but he needs to show my daughter the right car. She drove the Rav 4 hybrid limited edition. Whats not to love. Ok shes a girl in her 20s has more questions than I could ever emagine. The sales guy was so understanding and willing to help. I explained to them from the start she is the customer not me. They walked her through every detail, every option and by the end she bought the truck. What I loved most was it was not a pushy sales process rather an educational sales process. Never once did we get the yuck factor of buying a car so many dealers have. They were professional, educated on their product, comfortable talking to a 20 year old. Love the process

"Joejohn6b"

I called today about 11:00 and the person I spoke to I asked if she can email me the prices on service for Rota tires Oil Changes Brake Work. She said I should receive it in about one hour, L waited till 2:30 I called again and Gina said she was busy with a customer and as soon as she is done she will email me the information I want to come back there for service but I do not understand why this request is so difficult to response.

"Frank Barone Owner Of The 2014 Toyota Corolla"

I just want you to know that i was very happy with the service i receivied from you..went i need service again i would come back. Thanks again to Matt and Mario who took excellent care of me.

"Toyota"

Everyone at this dealership were very friendly, if i needed something they would help me out, they smiled and were all very positive. My dealer was great! he helped me to set up my bluetooth and the other gadgets in my car! Wonderful place to go shop for a car!

"Greenwich Toyota"

A small but very easy to deal with Toyota Dealer in Greenwich, Ct. While they are in the business of selling cars and they pay attention to everybody they are not pushy and make you feel comfortable.

"2016 Toyota Corolla - Loving It!"

My first meeting with sales consultant, Joseph Cosgrove, was very pleasant. I told him I had test driven some new cars that week and was interested in the Toyota Corolla and asked if I could possibly test drive one that day. I Immediately enjoyed the "feel safe" test drive, and he was very informative about the benefits of the new technology of the vehicle. He answered any questions, gave me his card and a brochure and I did not feel pressured in any way. When I made the decision to return and purchase the car several days ago, everyone at the dealership was courteous and professional.

"Goes The Extra Mile"

I always get several estimates and have always gone back to Toyota of Greenwich. Over the 30+ years that I have bought cars from them, they always listen to whats important to me. Then, find a solution that works. I have never been pressured to take a vehicle on the lot if it wasnt 100% what I wanted. I have been offered lower prices at other dealers if Ill buy from inventory. They apparently have no interest in swapping with another dealer to have a really happy customer in the long run. One another note, their service department is the best.

"Personal And Friendly Car Buying Experience"

We were not an easy customer as we needed a pre-owned certified car within 24 hours as we had just moved to the area. The dealership worked with us on price, choices and communicated with us multiple times in the same day via text, phone and email. They were professional and helpful. They stayed open late for us to be able to test drive the car past the closing time and even delivered the car the next day. I would give this dealership 6 stars if we could.

"Unprofessional!"

Emailed with a sales rep about a specific Highlander they had in stock and agreed to come same day to purchase it. I Arrived at the dealership at 7pm, saw the car, set down with the sales rep to go over numbers. It took half an hour for them to inspect my trade in and give me a price, I agreed to their price and wanted to go ahead with the highlander. Another 10 minutes went by and the guy comes back and says "OK, lets talk numbers", I said, great, and before he gave me a price he looked at his computer and said - "oh, sorry, the car was sold to another dealer earlier today" Mind you, I was emailing with the guys since 10am, it is after 7:30 PM at this point, and I came from NYC to get the car. Didnt have the professionalism to even check the status of the car before having me come there! or spend more than half an hour waiting on him. Would never buy from them - very unprofessional!

"Excellent Customer Service"

Both the used car sales rep, Dave Sullivan, and used car sales manager, Keith Olsen, were extremely helpful and made the whole used car purchase very smooth and informative. Both went beyond expectations in terms of trying out the car and making sure the car was in good condition. I am happy to recommend Toyota of Greenwich when purchasing either a new or used car.

"Excellent"

JEFF SYMEON He was a pleasure to work with he spent time to explain every detail He deserves a 10 rating

"Top Dealership!"

We just had a terrific experience at Toyota of Greenwich! Vince, Joe and Terry made the process of getting a new car effortless! It was easy, quick and straight-forward, which is not always the case. They seem to take pride in what they do and value their clients. They are experts at what they do! We highly recommend the dealership and our new Prius Plug-In is as fabulous as ever! Thank you, Toyota of Greenwich!

"Toyota Of Greenwich Best Service Ever !!!!!!!"

Excellent service and wonderful people to do buisness with !!!!!

"Super Experience"

Had a great experience, Dave was completely responsive and eager without being at all pushy or overbearing. We got a great certified car which we all love and feel we got a deal, so I am not sure what more we could have asked for.

"As Usual, An Excellent Experience!"

Ive owned a Prius the last ten years and routinely bring my car to Toyota of Greenwich because the service team (Jay and Matt F. in particular) treat me like Im part of their family. Unlike one dealership I actually live closer to, Toyota of Greenwich isnt looking to recommend a maintenance or service that isnt needed just to meet a quota; they genuinely evaluate the situation and recommend whats best for the customer. That is why, when I was ready to purchase a new car, I took my business here. And it was the right choice. David was extremely personable and knowledgeable and made both my family and me very comfortable; he didnt try to force a car on me, but rather listened to what I was looking for and made the right recommendation for my situation and taste. I couldnt be happier! The entire team - from Vincent to Mike - made it a fun and painless experience. I cant recommend the team at Toyota of Greenwich enough; Im a satisfied customer for life.

"Toyota Of Greenwich"

Toyota of Greenwich has superior customer service. Dave Sullivan was a pleasure to work with. He took care of my new 2015 RAV4 lease and he made the process quick and easy. He explained all of the features to me and had me driving out with my new 2015 RAV4 in no time at all !

"Excellent!"

From the moment we pulled into the lot and were greeted by name by our salesman, Chris, we knew this experience would be different than any other. Everyone at this dealership is friendly and courteous and never once did we feel any pressure. I have been telling everyone about them since buying our vehicle a few days ago and will definitely be doing business with them in the future. If you want a relaxed car buying experience with a great groups of people, go to Toyota of Greenwich!

"Toyota Of Greenwich"

Very friendly dealership and sales person has made our new car deal so easy and stress free. I highly recommend to our friends.

"New Rav 4"

Carlos Gomez at Toyota was excellent. He was informative, friendly, and not pushy in the least. He was upfront and clear about the finances and made sure that we understood every detail about the car before the transaction was over. I would highly recommend!

"Amazing Service And Professionalism"

This dealership was wonderful. They helped me through the process of buying my first car very smoothly. I made sure to ask a lot of questions and never felt that Dave was getting frustrated with me. He was always genuinely interested in what I was doing and making sure I was a happy customer. He followed up with me and worked hard to make sure I was happy. This dealer truly worked hard to get me the best deal possible and when told I couldnt get a better price, they instead helped me out with my trade in and getting me fantastic financing. Overall a really wonderful experience.

"Very Happy With Toyota Of Greenwich"

Just bought a 2014 Camry SE from Alex Matviyenko, and could not be happier with the experience. Alex and Terry Morris were friendly, knowledgeable, patient, and helpful, and made the car buying experience way less stressful. I strongly recommend this dealership to anybody in the area who is looking for a great car and a great buying experience

"Leased A New Car From Toyora Of Greenwich"

I just recently leased my second Toyota and the Greenwich team was very helpful. Everyone I spoke to was friendly and patient in answering all my questions. I worked with David Sullivan on the lease deal and he was great. I would recommend him to anyone looking for a Toyota!

"Tacoma"

After extensive research I came to the conclusion that I was going to purchase a Toyota Tacoma. David Sullivan at Toyota of Greenwich was amazing. He is one of those guys that puts the costumer first, and that’s quite a rarity to find nowadays in the sales industry. I was extremely satisfied with the service and would go back again in a heartbeat.

"Excellent Experience"

Had a great experience in the purchase of my 4Runner. Keith Olsen was knowledgable and responsive throughout process. Would highly recommend him and dealership.

"My New Forester!"

i bought my car from Toyota of Greenwich and my Salesman was David Sullivan. He was very nice and helped me with two trade ins! I highly recommend him and the dealership!

"Wonderful Experience!"

I had the best experience with Greenwich Toyota. They were very knowledgeable and thorough and polite.

"Great Dealership!"

I highly recommend Toyota of Greenwich. Dave Sullivan, Mike and Tony are some of the best people I have ever met. They helped me get into the right car and did all they could to make it the best car buying experience. I leased a 2013 Highlander and could not be happier!

"Paul I."

I commend my salesman Keith Olsen for all his hard work, patients and personable approach while conducting business. It is good to know there are still people like Keith out there in the Car Business. Our experience thus far with the dealership has been great and hope we can share this experience with others by referring them to Toyota of Greenwich.

"Service With A Smile, Low Key And Effective"

We just traded in our 2008 Highlander for a 2013 Highlander. We considered the new 2014 Highlander but decided we actually didnt want a bigger car and chose the 2013 instead. David Sullivan and Eddie were both very helpful with the whole process - friendly (but not pushy) and easy to work with. We are thrilled with our new car. I have also enjoyed working with the service department over the past 5 years - there are also friendly, effective and all around great. I give the highest recommendation of Toyota of Greenwich!