"Good Sales Experience"
I just bought a used 2016 Fusion hybrid from Litchfield Ford. Very pleased with the flow of sales and prompt replies. My points of disatisfaction come from one of the tires being 12 psi underinflated off the lot, and being handed a car with a quarter tank of gas. Overall Id recommend and would do business with again.
"Great Selection Of Certified Pre Owned Vehicles"
Everyone very friendly Dan Rodriques explained CPO program completely. Love our Fusion AWD full tank of gas and complimentary Sirius radio included. Thank You also Jeff in the finance office very competitive rate.
"Great Buying Experience! "
You provided me plenty of information online and through email prior to me even stepping foot into the showroom making for a much easier and enjoyable buying experience. Steve was great in matching me with a vehicle that not only met my needs but that I am extremely happy with!
"Good Prices And Worth The Trip.."
warm,friendly and knowledgeable ...I def. will inform friends and family to do business with Litchfield Ford..Great service and nice people...
"Great Vehicle An Dealer"
Steve and Jeff were easy to work with. Vehicle as advertised, deal went smoothly, appreciate their extra efforts (purchasing from out of state, trade in, plate transfer etc).
"Great Service"
The staff at Litchfield were very friendly and helpful. They welcomed us into the dealership. Followed up the morning of our visit to be sure we were still on time and planning the 2 hour trip. Had the car ready and information ready for our arrival.
"Vehicle Purchase "
They were so kind as to hold the vehicle I wanted as the process through the Credit Union we used took a while to process our loan.
"Great Experience"
The salesman we worked with and the finance managers were all great - never pressured us into the initial (or any add-on) purchase and answered all our questions.
"Litchfield Ford Appreciates Their Customers"
Jeff was very friendly and helpful throughout the process. He showed that both he and Litchfield Ford appreciate the business!
"Jeep Purchase"
After purchasing a 2012 jeep,it had unexpected leaking issues with rain water. The Litchfield team went way out of there way to fix the problem. I am very happy with my Jeep. I got a great deal with a no high pressure sales. Everyone was friendly and accommodating.
"Parts And Service Were Great!"
Phil in service was especially helpful in our time of need. Once we got our car to the dealership, everyone in parts and service worked diligently to got our car back on the road in short period of time. We couldnt be more please. Thank you!
"60,000 Mile Checkup"
I came in for the 60,000 mile service for my mustang. Found out it was $500.00 for 6 spark plugs, and 2 filters. So, I went with 2 snow tires, and a oil change. I learnt that the mechanics have to remove engine parts to get to the plugs. That isnt the fault of the dealer, but I assume you get lots of, "What?" Maybe when the sales person is explaining the pros of the car, they can also throw in the plug con. Ill save and wait until spring.
"Top Shelf Service"
I brought my F150 in for routine service, tire rotation and general inspection for winter driving. The Tech found my battery on the weak side and I decided to replace it. I got the battery and installation at Litchfield Ford as cheaply as I could have if I bought the battery and replaced it myself (only I didnt have to do the work or get my hands dirty). Litchfield has provided excellent service at good prices for the seven years Ive been doing business there.
"A Very Pleasant Experince"
12-10-2015
Was looking for a Ford Ranger XLT , 6 cyl., manual trans.,that L.F. had. Drove approx 50 miles one way. Was it worth it. Most emphatically, YES. Price was fair, trade in was fair. No High pressure sales tactics. Everyone was friendly and they answered all my questions. Deal went so smoothly, it was almost scary. Would I go back? Most definitely
"Not Your Typical High Pressure Dealer."
Was looking for a Ford Ranger XLT, 6 cyl., Manual Trans., that L.F. had. Drove approx 50 miles one way. Was it worth it. Most emphatically, YES. Price was fair, trade in was fair. No High pressure sales tactics. Everyone was friendly and they answered all my questions. Deal went so smoothly, it was almost scary. Would I go back? Most definitely!
"Terrific Sales And Finance"
As a repeat customer, we have always found Litchfield Ford the BEST place to purchase a Ford Vehicle. You are treated with dignity and respect. You do not feel pressured. They have on the lot, the cars that they advertise. Not a dealership that advertises cars and does not have them there just to get you in the door. All of the personnel from our salesman Jeff Smith to financing was a pleasure.
"Litchfield Ford"
12-10-2015
We had a new gas tank installed after a recall from Ford for our 2008 Edge. Service was prompt and efficient and we were provided with a loaner car. So needless to say our experience was great as always.
"Unhappy"
I was always happy with the service to change the oil, etc. Very unhappy with the transmission problem that the car (2012 Ford Feista) was built with. Too much bucking when taking off. Ford dealer did nothing to help that problem. Traded the car in last week. Glad to be rid of that headache!
"On Time Service!"
Appointment was easy to make to fit my schedule. People are pleasant and they meet their commitments on time.
"Exceptional Service"
Litchfield Ford has a staff of exceptional Service Advisors and Technicians. I have never been disappointed with the service...professional, courteous and timely. My F-150 is in good hands.
"Commercial Truck Purchase"
Steve Vardon is EXTREMELY knowledgeable on commercial truck bodies and set-ups. He took the time to research and get me the answers to all of my questions, to guarantee that I got the truck I wanted. He was very low pressure and waited patiently for me to make my decision to purchase. I love the new truck but my only wish is that the dealership was closer to me so that I could experience the same great customer focus from your service department. David Coleman Hubby For Hire
"Thank You Litchfield Ford!"
The patience and tolerance of the entire staff of Litchfield Ford was impressive. We were not easy customers for several reasons (logistically), and yet the staff made us feel like the most important people there each time we went. I already had a good deal, but the day of purchase, they gave me even more! I would unhesitatingly recommend Steve and Doug to anyone I know! Thanks guys!
"F150 Truck"
11-16-2015
I never have any problems with your service. they are always friendly and service is done on my schedule I drop it off the night before and pick up when ready
"The Best Help You Can Get"
I had been having trouble with the steering on my car for 2 yrs. Last yr. and this past spring and again this fall the service people at Litchfield Ford have helped to solve the problem. The service people answered all my questions and helped in any way they could to solve the problem.
"Great Service"
11-12-2015
A simple service appointment. No issues! Happy to let them service my vehicle.
"Ford Transit 250"
11-11-2015
The staff was very helpful about the knowledge of the Ford Transit 250 Which I purchased
"Great And Friendly Staff"
11-09-2015
I have been satisfied with the service and staff of your dealership.
"Super Service"
11-06-2015
as always, excellent service by Litchfield Ford appreciate the quick appointment
"Sales Staff"
I just purchased a 2011 F350 diesel and the experience was a very pleasant one. They gave me a fair trade in price and the sale staff was very nice. Both the Jeffs had all the paperwork ready when I showed up so it didnt take long for me to be on the road. I look forward to see what the service is like. At that time I will write another review. Thanks to all that were involved in the sale process. John D
"Satisfied Customer"
10-30-2015
We have been buying our cars at and having them serviced by Litchfield Ford for almost 30 years. They have never steered us wrong. We keep going back because they do quality work and we trust them.
"Great Job"
Everything was done perfectly with very courteous staff.
"As Always First Class Service"
As always a pleasant experience with knowledgeable staff.
"Nice Hometown Dealership"
Been a customer since the dealership was Weirs Motor Sales up on the town green. Since the Hill Brothers purchased the dealership and made Litchfield Ford what it is today, just represents what a little town should have. A well rounded family atmosphere. Honest sales with an impressive inventory. The parts and service department remain well organized. Truck was properly worked on in a timely manner. Mechanic, Greg did a great job troubleshooting a wiring issue and changed over my spark plugs. My truck was returned cleaner than when I dropped it off. This is a nice hometown dealership Id recommend and my family has done business with for decades.
"Great Service! Wonderful People To Deal With!"
We purchased a "new" used vehicle, a Ford Edge, and were quite pleased with the service and treatment we received. Much of the paperwork was handled by e-mail which was helpful to us. We enjoyed Dan LoRussos treatment of us. The price was fair. The car was well handled by Litchfield Ford - clean, shiny, we felt like we were getting a new car! Great dealership - we have now purchased 3 cars from them and will be back!
"Great Service"
10-07-2015
Very happy with Litchfield Ford. They are always accommodating. They work with your schedule, whether you want to wait or drop your car off for service. I will definitely purchase my next car from them.
"Litchfield Ford"
Wonderful! Couldnt believe they remembered us from 6 years ago and remember what vehicle we had traded originally in! We definitely will return when its time to purchase another vehicle!
"2006 Ford Freestyle"
Appointment was made and service was done at the schedule time. Great service and very friendly.
"Excellant Service !"
Excellent service and communication with the service writers.
"Nice Dealership "
Very easy to deal with. No pressure sales and plenty of vehicles to choose from. Second vehicle Ive bought from them.
"Great Service"
09-09-2015
Service was great, very pleasant and friendly staff. Keep up the good work.
"Great Staff"
09-08-2015
I purchased a 2014 Ford Flex. Since I live over 2 hrs away , it was necessary to do everything by e-mail. The staff handled everything and had the car ready to driven home when I arrived there. They were outstanding.
"Good Experience."
09-03-2015
Helpful staff, everyone was great to deal with and Dan Rodriguez rocks! Love my new van looking forward to many years of reliable travel with the family attending dog shows.
"Best Service And Sales"
I have bought 2 Explorers at Litchfield Ford over the past few years. The service is excellent and I would not go anywhere else. Sales goes all out to find the right car for you. I highly recommend Litchfield Ford.
"Great Service"
The Taurus is now 10 years old, but I have always found it to be very comfortable and a pleasure to drive. Glad to have it back and running as well as ever. I appreciate your loaner car service.
"Great Service"
I had a wonderful experience with Litchfield Ford. The service dept was friendly
"Very Friendly Staff"
Very friendly staff at the desk. My Car was ready very quickly.
"Warranty Repair"
The staff at Litchfield Ford is friendly, professional and efficient. I am very pleased with the repair of my 2015 F-150.
"Great Dealer"
I dropped the car off at night and received a call at8:30 telling me it was done and received a follow up call from the Service Manager at noon checking to be sure I knew the car was done.
"Oil Change"
2015 Fiesta Service was great I was taken right away and the staff was nice.
"Excellent Experience"
We were not pushed to buy a new car or to have unneccessary service to bump up the bill, as was our past experience with another dealership. Service was prompt, staff pleasant and extremely courteous!
