"Car Service"

I had my car change oil, wheel alignment and wheel rotation this day (April 8, 2017) and it took us too long hours ( almost 4 hours) of waiting.. the representative dont even informed me that it is done.. they had my car washed, too, and left some scratches.. too bad for me!

"Joanne Panzo At Brandfon Honda"

Joanne Panzo goes above and beyond. Excellent customer service. Will always shop where ever Joanne is.

"Buyer Beware"

Summary: 1. Certified pre-owned cars may not be up to snuff here (we drove off the lot with 2 immediately discovered problems) 2. Service department is a nightmare. (Definitely dont get the Extended Warranty if youre not planning to get to another Honda dealer for service.) 2b. No loaner cars here: use the single courtesy shuttle which covers, it seems, quite a large area. Wait times may be spectacularly long. We bought at certified pre-owned Odyssey at the end of June. Seemed fine on the test drive but we discovered 2 issues on the drive home--a rattling noise that seemed to come from the right side of the dash, and a problem with the wiggle of the front passenger seat. Return visit 1: Took the van back the next day to seek if they could quickly ID the noise. They couldnt. Said we would have to leave it with them for the day. Return visit 2: I dropped the van off in the morning and then called in the afternoon when I hadnt heard from them. Oh yeah: Problems identified. But they needed to order the parts. (This is a 3 year old van, being serviced at at a Honda dealer, but they needed parts from Ohio. OK.) Wife called to use the courtesy shuttle to go collect our not-fixed car. Driver said 30 minutes. I went to collect her after 70 minutes when he still hadnt showed. We left the car overnight and got it the next morning. Return visit 3: 6 days later: parts in. (They did call this time.) Dropped off the car in the morning and---silly me--tried to use the shuttle again. Im a 13 minute drive from the dealership. Time from car dropoff to my destination (dropping 2 others on the way): 1 hour, 39 minutes. Just as I was disembarking from the shuttle, I got a call: it turns out theyve ordered the wrong part for the seat. And now they have to order the correct one. Honda is willing to cover 80% of the repair cost. This is a car that we bought---Certified Pre-Owned--6 weeks ago. With a problem discovered on Day 1. And they think were going to pay for it. I told them that we would do no such thing. I got a call back an hour later that Sales would cover the remainder. Right. They said the rattle was fixed though. I called the shuttle number shortly thereafter for a ride back. 3:08pm on a Friday. He said that he was on his way to Torrington. Torrington is 50+ miles from the dealership-- certainly more than an hour in Friday afternoon traffic. Upshot: the shuttle service will not be available to anyone for the last two hours of the work week....unless youre inbound from somewhere near Torrington. I took the bus to collect our half-fixed van. Scratch that: the rattling noise that they fixed? NOT fixed. They may have fixed a problem I didnt know I was having (they replaced the tensioner). But the rattle that we were hearing is unchanged. Clearer than ever. Well take this up again when the seat part comes in. I need a few days between my Brandfon visits. 7 weeks in. 0/2 issues resolved 27 days later I still havent gotten a call to let me know that the correct part is in. So I call them. Turns out its on backorder. They have no idea when it may be in stock. (Its California were waiting for this time.) Good thing I called. 10 weeks in 0/2 issues resolved The call comes at the 31 day mark. The part is in. Return visit 4: I get the foreman this time. Hes frustrated that they replaced a tensioner that (maybe) didnt need replacing, but he certainly hears the rattle, too. I tell him that Id like to pick it up before 3pm so that I can get my kids off the bus at home (that gives them 6.5 hrs with it), but that I could take the bus home and leave it overnight if thats what it takes to finally fix both things... Once the keys are in my hand, Im told that the seat repair has taken longer than expected. They didnt have time to diagnose the rattling sound. If I can bring it back... 11 weeks in. 1/2 issues resolved

"Great Experience!"

I went to branfon Honda want to buy a car knowing what I wanted. Joel Demarco help me. He had a few cars mind. He walk though each car explain everything to me. Got a get price . I would definitely recommend send people to Joel Demarco.

"Happy Customer!"

THIS IS MY SECOND EXPERIENCE WITH THIS DEALERSHIP AND SALESMAN MANNY COSTAS. I COULDNT BE HAPPIER WITH ALL THE HELP AND EFFORTS HE WENT THROUGH TO MAKE THIS A SUCCESSFUL PURCHASE. I AM A VERY HAPPY DRIVER AND LOVE MY CAR. I WILL SEE THEM AGAIN FOR SURE.

"Great Experience"

Bought a 2016 Pilot and leased a 2016 Accord and loved the experience. The team was great and Manny Costas was very knowledgable in all regards. The dealership gave us top trade in value for both our Odyssey and Camry. Highly recommend working with this dealership.

"Loyal Customer And Salesperson"

We have purchased 3 accords, 2 cr-vs and one pilot from Joanne at Brandfon Honda in Branford, CT. Beside the unlucky purchase of a doomed preowned pilot, all cars have been excellent! Could not been happier! This review beside the dealership, is more directed to Joanne Panzo, the sales lady that has helped us during these purchases. She was able to get us in the proper vehicle on he proper prize. She loves to sell and moreover to ensure her customers will get satisfaction. Joanne will try hard to fightfor you for the lowest prize you can get. I guess her passion for customers care and interaction is soo strong that perhaps she doesnt think about promotios possibilities. I think she would be ready for next step. I also want to recommend Brad, the best customer care/service specialist. He has been always helphfull and found ways to save you money. I like his honesty and customer manners. Thank you, Joanne. Thank you Brad.

"Quick, Courteous Service. Good Price. "

We had a flat tire on our 2014 Accord. I called and was invited to come in without needing an appointment. I arrived about 6:00 on Monday (closing time = 7:00), and Randy Newton (as always) was quick and courteous getting me started. The service technicians found the non-fixable problems with the damaged tire and replaced it with a new, balanced tire quickly, and at a reasonable price. I was out the door before 7:00.

"Great Buying Process"

05-22-2016

Last month I traded in my 2006 Honda Pilot for a 2016 Honda Civic. I was extremely pleased with the buying process from start to finish. Rick Hupalo was the Associate that helped me. He was extremely pleasant, courteous and really listened to what I want and didnt want. I could not be any happier with my Civic! A big thanks to Rick and the entire staff at Brandfon Honda in Branford!!

"Great Sales Representative"

05-19-2016

My sales representative, Chris (Anguar? I dont have his card in front of me), was kind, patient, knowledgable, and even entertaining. I enjoyed his company. Also, Matt, the business manager, seemed to really do everything he could to get me the best rate possible. So far - one day in - I love the car.

"Excellent Buying Experience"

Eddie Mealey was very knowledgeable of the different features of the Honda Accord EX-L that I was interested at. He was very detailed in his demo and explanation. Most of all, I did not feel any sales pressure at all. The processing of delivery of the car was finished on time.

"Great Customer Service "

05-11-2016

I was in need of a car right away because the car I had broke down. Within a few hours Brandfon Honda helped me find my perfect car. Joann was able to get me a used 2011 Mazda3, get me a loan, and I was driving a car within no time! I would highly recommend going to Brandfon for a car. Joann will be able to help you find what youre looking for whether it is new or used.

"Recall Notice Service"

They took care of the problem! 2016 Civic recall was frightening when I got the notice, but it is now under control.

"Great Service"

I appreciate that, as a woman, I am never talked down to at this dealership. I feel that the people I have interacted with are sincere in their desire to provide excellent customer service.

"Wonderful Experience"

Chris A. was great. All of the other sales people were pleasant. I felt very comfortable making a vehicle purchase. Ringing the bell was also fun.

"Great Customer Service, Beautiful Showroom"

brought my car in for express service (oil change and tire pressure), they diagnosed a wheel alignment that was needed and were able to perform this as well within the wait time they estimated for the original express items

"Excellent New Car Buying Process"

Everything was top notch - beginning with the general manager checking on us while waiting for our sales rep, Balill, who took great care of us in finding the right car quickly and helping me understand its features upon delivery. Chris efficiently handled the finances/lease and everyone probably stayed a little later than they wanted to in order to get me the car I wanted when I wanted it. Excellent experience!

"Great Sales & Service Departments!"

04-28-2016

Great communication and quality service. Friendly sales and service staff with properly trained service technicians. I would highly recommend this dealership.

"Quick Service"

04-28-2016

It was convenient to be able to just drive in for Express Service. I love that they wash your car for you. Saved me a trip to the Car Wash.

"Great Service Team!"

04-28-2016

Randy the Service Manager has always been very helpful. Explains all the detail and will always let you know all your options. No pressure at all.

"Great Service"

04-28-2016

Frank, my service agent, clearly explained what services had to be done to my car. He was friendly, pleasant and very informative

"Fantastic Experience, Very Easy Process"

Matt Goodwin in the business office was fantastic to work with. He explained the financial process clearly and concisely and answered all of my questions as a true professional would. well done!

"Excellent Service/clean Environment"

Everyone is very polite. RE: question 2-- I tend not to give advice to anyone about anything simply because if they are not happy, I dont want to hear them complain-- and I have had many such experiences in the past, so thats why I keep quiet re: referring anyone anywhere.

"Excellent Staff!"

The staff was very informative and helpful. They even stayed past closing hours until all my paperwork was filled out so I could take my car home the same day. It was definitely a great experience and would recommend them to anyone!

"Best Car Buying Experience"

Great sales person Julian Abreu. He took the time and explained everything we needed to know about the cars we were looking at. Very straight forward guy, and the finance manager Billy was very helpful in getting the job done immediately. Brian took great care of us. Very impressed with the professionalism of both guys. I could not have had a better experience. Thanks

"Great Staff"

Staff very concerned about us and gave extra time to clear up any questions....Joanne Panzo excellent rep, Billy great finance underwriter

"Quick Service, Smart Staff"

It was ready for my arrival with my car re a airbag recall and got it all done quicker than expected. I love my car, and there is some work still to be done on it, and Brandfon would be my choice. The woman who helped me out was very professional and personable.

"Courtesy, Speed, No Upsell Service Gimmicks. "

Brandfon Honda gets my highest approval in terms of courtesy, speed, promptness, no pressure/gimmicks in selling add-on services (compared to other Honda services). This no-pressure is the main reason I travel all the way from Fairfield County for service every single time for my two Hondas. Not to mention they gave me the best price while buying them.

"Great Sales Team"

Treated me with the utmost respect .The team all the way from Walter to Chris to Bill was a very pleasant experience. I would like to thank them all once again for all their help and professionalism, they are truly an asset to your company.Because of them when I chose to trade in my pilot for a new car, Brandfon honda will be the place I go.(even though is a 2 hr ride from my home) Thank the Boys again from me Ill see them soon.

"Great Customer Service"

Miss Moon is very pleasant and is very knowledgeable what she is going. Also, Miss Moon is very detailed oriented. I am very happy.

"Excellent Experience"

Leased a Honda Civic today from Joanne Panzo at Brandfon Honda. Joanne went out of her way to make sure I was happy. She spent a lot of time with me and made sure I got exactly what I was looking for. My whole experience was great. Everyone was pleasant and extremely helpful and I was able to take my new car home the same day! Very, very pleased. Thanks Joanne and everyone involved.

"Great Car Buying Experience!"

Everyone was very friendly and helpful from the moment I walked in. My salesman Rick was great! He was so knowledgeable about the vehicle and explained everything clearly and thoroughly. By the end of the test drive I felt very comfortable with the vehicle and all the great new features! He really took his time explaining everything, even with the paperwork.

"Good Service, Great Service Rep"

Frank, the service representative makes all the difference in the world. Good guy, straight shooter no none sense. Id bring my cars to him all the time if I could.

"Awesome Service"

Quick and quality service. Randy is such a fine fellow to deal with. The parts department is awesome always friendly and helpful for my DIY projects A+++

"Great Service Manager"

The check in process is very fast and streamlined ,I love the shuttle service and the Service Manager was excellent with resolving an issue that I was having from a previous service.

"Excellent Customer Service, Very Clean Showroom"

the sales agent was awesome, and very informative, he knew what he was talking about. very professional and patient. i had a wonderful experience. Thank you Julio

"Great Service"

I was very impressed with the salesman who assisted me. His name is Bilar Zafar and he was a pleasure to work with. He was professional, knowledgeable and understood my wants, needs and budget.He worked very hard to find exactly the car I wanted to purchase.

"Great Service Start To Finish"

Scheduled to test drive a particular vehicle. Vehicle was sold by the time we arrived. We were half way out the door when our salesman, who was pouring over many of the type of cars we were looking for,found one that might interest us. And it did! And we bought it. We were looking for one stop shopping and found it at Brandfon Honda!

"Brandfon Honda - Excellent Experience"

I worked with Julio Gomes in sales. Julio is a very professional, and personable. Julio listened and answered all of my questions, and confirmed the HR-V was an excellent fit for my requirements, budget and lifestyle. I dont buy cars very often, and am cautious about the entire process. I was very comfortable working with Julio; he worked hard to get my business and kept me informed throughout the sales process.

"Comfortable Buying"

When my daughter and I arrived at the dealership and entered the building, we were introduced to our sales associate Julio Gomes. He sat down with us, asked a few questions and got to work. Julio was very corteous and kept us informed of what was going on.

"Great And Friendly Service"

Although it was late in the day, staff got us in and taken care of immediately and also gave a complimentary car wash. Friendly staff!

"Great Service"

I had a sudden problem and the service took my car in on a busy Saturday afternoon and fixed it, with a thorough explanation and multipoint inspection.

"Good Service, Need More Staff In Service Area"

No complaints other than it would have been nice if someone TOLD me my service was done and I didnt have to come check on it myself only to find out it had been done, for hire long I dont know. Not to mention I had my 21 month old with me who was ready to leave 5 minutes after we arrived. That didnt make things easier. Overall good service, but those few things would make a huge difference!

"The Amazing Panzo!"

Had not planned on buying a car at this time but had to. I have worked with Joanne Panzo before and she was awesome as usual, found me the exact car I wanted.

"Great Facility And Employees"

Joanne and Chris were great! They helped me purchase the car I really loved and worked hard to make sure Id go home with it.

"No Stress Car Shopping"

When looking for a car I did not feel pressured, manny took time with me to make sure I drove what I thought I liked before buying anything.

"Excellent Service"

How fast Honda was able to schedule my appt. Honda staff very friendely.Cindy assisted me, excellent she reviewed all work I should have done on my car.My car was ready to be picked up within 2 hours.I have to mention the men who worked on my car Thank you!!! excellent

"Professional, Friendly Service"

Manny was fabulous! He really listened and heard what I was looking for, then took time with me to arrive at a judicious choice. He never pressured me, only informed me when other prospective buyers were interested in the same cars I was looking at. I enjoyed working with Nolan. He was straight with me about wanting my business and created a conversation that put me in the drivers seat on the deal. Well done! I enjoyed the atmosphere at the dealership. Employees were generally happy with their workplace--that was obvious.

"Great Service!"

John Wozniak, my Service Advisor, was caring, professional, fun! He was so personable! He explained all my cars service needs and he was so knowledgeable! It was a great experience.

"Service And Staff You Can Trust With Confidence"

The service staff have always been friendly and efficient; they answer my questions when I have any and they check on past service to make certain I am aware of upcoming or due recommended service. I feel that the service staff is every bit as concerned as I am that my car is in top running form at all times. I have always had a great feeling of confidence in the service my car receives at Brandfon.