"Outstanding Service"

10-13-2017

We recently traded our truck in and it was one of the most hassle free experiences we have had in dealing with car buying. The staff at Michaels are professional, courteous and knowledgeable. They go the extra mile to add a personal touch. All were wonderful to deal with. A special shout out to the sales manager”Super Mario” for going the extra mile. We are from out of state and would not hesitate to make the long drive to do business with Mario and his team in the future.

"2017 Kia Soul"

08-27-2017

Michael Kia of Groton, Connecticut is the place to go for all your Kia car needs. Great people great service and a great buying experience! No pressure at all¿

"Review Dealership"

08-10-2017

What a great place to purchase a car! My initial choice was to lease for 3yrs, but it turned out it would cost just as much if I purchased it! Leslie, Ajaye, Mario, and Jill made this a dream experience for me. Within a few short hours, I gave up my 99 Corolla (yep you read that right!) for a brand new 2017 Kia Soul and driving off the lot with my dog Gizmo! Thank You everyone! Ill be spreading the word around! Great people and great service and 0 pressure!

"Happy!"

I didnt intend to purchase/lease a new vehicle but since my previous Kia Optima was 5 1/2 yrs old, I figured it was time to trade before it lost too much value. I was steered toward a lease and very happy I did. The new vehicle is a 2017 Sportage and has every option I specified as necessary. Justin Buchanan did a lot of work to make it a good fit for me financially. Service in my previous Kia had always been superior and the staff is the BEST!

"Server"

Mario, Ryan, Al, Julian and Leslie made my dream come true today. This, by far, was the best car buying experience I have ever had. Everything went very smooth. This team, in my opinion, deserves 5 stars. Thank you all very much!!! I got the type of car I wanted and the color.

"First Kia"

02-24-2017

We were recently shopping for a new car and had decided on a Kia Sorento. The staff at Michael Kia including Ryan, Mario and especially our salesman Hal Oaks were patient, friendly and helpful. I think we were treated fairly and courteously and we have no complaints. After 2 rounds of "negotiating" the final "out the door" price was fair and comparable to other on-line prices for fair value. They got the model and trim we wanted without unnecessary extras. Most importantly, even though we have only had the car for 2 weeks we love it and it has exceeded our expectations.

"Linna Rouquayrol"

Al Fisher was so helpful, as were the other staff members that I dealt with during the process of buying my new Soul. It was so refreshing to deal with people who were not pushy, who were up front and honest and who bent over backwards to ensure my comfort. I am thrilled with my new ride, and will definitely be recommending this dealership to anyone in need of a new car! Thank you, Michael Kia, and all of those who made my experience not only painless.... But actually a pleasant one! ¿

"Phenomenal Experience."

From the moment I inquired online to driving away with my car, every person I encountered bent over backwards to make sure I got a good deal and was happy. Very impressed with the dealerships organization and customer service.

"Groton Mom"

Thank you michaels kia for helping me get into a great car! My family appreciates the effort you put into helping me make my purchase!

"Terrible Customer Service"

This was the worst customer service I had ever had. They were rude, pushy, and every time I tried to say no to car, I got disgusted sighs, glares, and eye rolls. They are by far the worst sales team I have ever encountered. They also refused to give me a moment alone to let me discuss me and my wifes options. We had been warned about this dealership from some other locals, and we should have listened! To top it off, one of the sales team members insulted my wife in front of us, and then proceeded to laugh. We wont be coming back, and we recommend that people dont waste their time.

"Liars!"

03-27-2015

I came in last week for there lottery drawing I got in the mail to see what I won. I came in and got the gift card abd was ready to leave but I was stopped by a salesman. Asked what kind of vehicles I was interested in, told them trucks and they show me a car, didnt ask if I liked it or anything before trying to push it on me. I liked the car but was not in the market for one. Next thing I know they tell me Im approved and has switched my insurance to a car I dont even own! Wait to sign papers for 4 days. Never contacted me. Had to switch my insurance back and go back to get my insurance cards. No sorry or anything. Great way to take care of the people that fight for their freedom!

"Great Experience!!!!"

12-02-2014

Just purchased a 15 optima what a great experience!!!!!!?thank you to Tim and Mario and Aj for their professionalism and tireless efforts to get me into a reliable vehicle thanks guys!!!!

"Wasted Journey, No Call Back"

06-25-2014

I drove from RI almost two weeks ago to look at a used car that was advertised on the website. I called ahead and the sales person assured me it was still available. When I arrived and met with the sales person, I was told that the car was not available to test drive because it was in the shop having some repairs done. I was offered a chance to look at a similar car that was on the lot which I did and confirmed that I was still interested in the original car. The wasted trip could have been avoided with a simple phone call back to my cell phone since it took me almost an hour to reach the dealership. I am sure they have caller ID available? The sales person then asked for my contact information so they could call me as soon as the car was ready for a test drive. It has now been nearly two weeks and I have not been contacted. I can see that the car is still offered for sale on the website. Yes, I could call again and make another appointment but I will not waste my time.

"Horrible Customer Service"

03-21-2014

BEWARE. This may be the worst dealership I have ever been too. The level of professionalism here is horrible. The manager Dave was yelling Italian slurs across the show room. He also made me feel uncomfortable being there like I was a piece of meat. The other manager is thats what you want to call him was not knowledgeable at all. I call back the next day to ask a question about the car I test drove, he pushed me off and said something about to many fingers in the soup. I will make sure no one I know will ever set foot in this dealership which I do feel bad because my salesman AJ was amazing. He kept apologizing for everything. I may even take this above this store and go to Kia

"Service Dept."

11-12-2013

I had a great experience while having my Sorrento serviced. The staff was very helpful and friendly. I was very satisfied. They also washed and vacuumed my car.

"Buying And Delivery Process"

11-06-2013

My wife and I were very satisfied with the buying process and the closing and delivery as well. We initially made contact on the internet, and the internet manager was very efficient, pro-active, and professional from start to finish. The sales manager was on top of finding and securing the specific color and options we desired and showed excellent follow-through in getting it done on time to meet our schedule. The car was prepared perfectly and was waiting out front when we arrived on a Saturday. The sales person assigned to handle the turnover paperwork, the explanation of the many features on our Cadenza, and all other general questions was very well prepared in advance, and he was happy to stay late on a Saturday evening to make sure we had all questions fully answered. The business manager was very efficient, very knowledgeable, and very pleasant to deal with regarding the lease documents, and other related paper work. Overall it was a great team effort, and we were very impressed with the high caliber of this dealership. We would definitely recommend them to anyone who may be looking for a new or used Kia in the future. The facility was clean and neat and space allotted for business transaction seemed more than adequate. On a scale of 1 to 10 with 10 being best we would give them a10. Regarding the 2nd question below, we leased this vehicle. It was not a purchase.

"Quick, Always Friendly Service"

I find that no matter when I call for an appointment I am always fit into their schedule and I can almost always get the time of day I request. They go out of their way to answer all of my questions and ask me if I have any concerns. I purchased my Kia Sorento at another dealership and they called me up to tell me they "TOLD" me they needed a good review. I tell everyone not to go there, but go to Michael Kia as they respect their customers!

"Customer Representative"

10-24-2013

Troy Rainey is professional and pleasant to talk to. He answered all my questions about future work on my 2011 KIA; I will be returning and looking forward to seeing him.

"Great Service."

Easy, quick, nice friendly service personnel. This was my first experience with Kia. I even got a chance to speak with the salesman who sold us the car. So all was good.

"Geat Service"

Yesterday morning, I went to get an oil change for my Kia Rondo. As always, I received great service. I went away poorer than I at first expected, as the service men found a small thing that needed to be addressed. Fair enough... Hopefully all is well now.

"Kia Sportage"

My experience at Michael Kia was exceptional . I went to many other Kia dealers around the state only to find the same run around that all car dealers have . My sales guy Dave was very knowledgeable and gave me all the tools I needed ,and answered all my questions without the pressure of weather I would buy a car from him or not . That was one of the things that brought me back to Michael Kia to make my purchase . Getting a great car helped too ! The finance dept was VERY helpful too. Even after I was ready to buy and the sale was almost final they got me an even better finance rate then my own credit union . That was impressive ! ! GREAT JOB staff at Michael Kia ! ! ! Paul

"Purchase Of Kia Forte 8/31/13"

09-10-2013

Firstly I went to another dealer which was closer to our location. Their price was firm. They made no effort to help with incentives. They made no effort to locate a vehicle at another location and ship it to them. We then went to Groton. The salesman was excellent, along with his manager. The finance manager spent a great deal of time preparing the forms and presented them to our liking. I called the dealer today on a totally different matter and had no trouble contacting someone. No voice mail, etc. All in all, it was a very positive experience.

"Great Service. Troy Was Terrific."

I was so pleased your service dept found the noise my sorento was making. Thank you Troy and co.

"Service Dept"

Great Service. I was able to make the appointment earlier in the morning for that afternoon. I was seen and disgnosed right away. The customer service was great and the sales deptartment didnt hassle me to sell my vehicle. It was a great experience overall.

"Scheduled Service"

08-12-2013

First oil change and service for our new 2013 Optima. Service Dept had us in and out in 24 minutes. Appointment was on time, courteous and informative. Cant imagine going anywhere else with my car after that kind of service. Thank you for an enjoyable experience.

"A Bit Disappointed"

I dropped off vehicle for 30,000 mi check up, explaining some concerns with electrical (idiot lights on and power steering failure, both intermittently) Despite dropping it off early the service person explained they were very busy and hoped to get it in by scheduled time. I headed off for bike ride. I received a call that it was ready about 30 mins early, so I returned to pick it up. We reviewed findings/repairs/recall and I headed out. After leaving I called my husband to give update and he reminded me of the driver side rear running light failure, which I had forgotten to mention. I thought they seem to do a thorough inspection, Im sure they noticed. Not only was that not fixed my sister mentioned the front running light was out also. Which leads me to wonder what else might get a automatic check-off by the computer printout. I am normally satisfied with both my car and this dealership. They are always pleasant and informative and attempted to correct the oversight ASAP.

"Service Quality And Timliness"

Service was on time. Waiting room was clean and employees friendly and not pushy. We would consider buying from them at a later date.

"Larry J. Hirsch"

07-26-2013

Had my Kia Soul serviced for my 7500 mile checkup. Also had mileage verified under the fuel reimbursement policy. Howard and James were most hospitable and helpful. I would use Michael Kia for all my future servicing without reservation.

"They Really Truly Care About Veterans"

07-22-2013

My credit was not really excellent but not bad either. Average. I truly thought I would not be able to get a deal done for a car until I raised my credit score higher. I thought maybe another 2 or 3 years. I was in shock when Pasha and Richard made it happen NOW!! These guys are amazing at Michael Kia. They are so honest ands down to earth. Its truly a miracle when you can put Honest and Car Salesman in the same sentence. Michael Kia is the only place Ive ever seen where that miracle happens. Thank you so much Michael Kia. I love I love my new car and I will be a loyal customer and scream your praises from the roof tops.

"Service Was Excellent And On Time."

07-12-2013

Everything was great from the time I walked into the service counter to the return of the car.

"Good Experience"

05-28-2013

After checking out a few dealerships my buddy told me to see Joe at Michael KIA, My friend had a credit situation such as myself and Joe was able to help him out. I have to say Joe wasnt your typical pushy salesman, he guided me through my visit and made it less nerve wracking than my past experiences. (When I stop by the dealership later I will get his last name to pass it along). Anyway I purchase a used kia which was actually priced the lowest I could find on the internet which was surprising. I was obviously nervious something could be wrong with it but I looked up the carfax and had my Dad (a mechanic) check out the car and everything seems to be Great! Would recomend this dealership as well as my salesman.

"Defective Cars For Sale"

I drove an hour to take a look at a car I saw online. During the test drive the car started whistling loudly from the engine and smelt like something was burning. It was obvious that the car was defective in some way. The manager tried to tell us that the car was about to be serviced and he allowed us to test drive it against his best judgement... however, the salesperson told us during the test drive the car had been on the lot for three weeks. The sales staff was not knowledgeable about the price of the cars on their lot and wasted time trying to show us their website. Not impressed.

"Usual Car Dealer Tactics"

I wanted to buy a car from them, so I called to ask if they still had it. They did, so I told them I was coming the next day. I asked them to call me if the car sold before I came because it is a 1.5 hour trip each way. I got there the next day and the car was gone, with no call from them.