"Happy And Satisfied"
Worked with Dan on buying a new mazda3. He was honest, straight forward and very professional and helpful. I recommend whaling city. I take my explorer here as well for maintenance and am generally happy.
"Leased A Car"
04-24-2017
I leased a car and was happy with sales dept. Service staff is rude and miserable. Now Im having issues with hidden charges because I no longer want the Ford
"Very Satisfied"
Terrence was very professional and knowledgeable when it came to the Mazda I was looking to purchase. He encouraged me to go one model higher then I wanted for my Mazda CX-5, and I dont regret it, all the extra safety features are nice to have! He had a sense of humor and if he didnt know the answer to a question he quickly found it out. Everyone I worked with in the process was very nice and easy to talk to! Highly recommend this place, and ask for Terrence.
"Never Again"
Went specifically to this Dealership to see a particular certified pre - owned they had on their lot. Spoke with a salesman the night before to comfirm availability and about pricing as this vehicle was listed a few thousand above market comparison to other similar vehicles in the area. Was told "there is wiggle room and we are here to make a deal". Test drove vehicle, began to discuss pricing and there was Zero "wiggle". Then when they offered to take money off, turns out they were just taking off the 200$ etching fee as required by CT state law and preferred by Insurance. Vehicle still sit there on the lot. Talked to as though I were just another idiot female. Bought from another dealership. Love my car!
"Survey"
03-04-2017
The service was great as always. The bathroom could be cleaner and needs to be updated.
"I Cant Get A Straight Answer"
02-24-2017
Why bother listing a vehicle when you ask for what they want for the vehicle. And all they do is keep pushing you to go there. Im not going to drive over an hour to their dealership when I cant even get the asking price of a vehicle.
"Great Service"
02-07-2017
Staff was incredibly helpful and courteous. I thought buying a new car would be stressful but they made it extremely easy for me.
"Great Customer Service And Good Experience."
I Had wheel locks and winter mats put in Miata after purchasing a new 2017 Miata Launch Editoon from this Dealer. All the staff was excellent to deal with from Bear Dalton, to Mr Lebeau Business Manager , Austin was also very helpful. Sean the salesman also did a great job.
"Nicholas Checker"
The service department treated me superbly. I also want to express my extreme satisfaction with the car I purchased in May on 2015, but not with the administrative blunder that resulted in my new car being registered for a paltry 3 weeks, then being pulled over two weeks ago to discover I had to come up with an ADDED registration fee, with late charge ($100) to correct the issue. Fortunately the New London Police department was kindly to me and did not hot me with the severe penalties they could have tacked on. Id have been happier here, with Whaling City Motors absorbing the $100 fee I never should have had to deal with. The expiration date on the registration was rather obscure, but the point is that I should not have had to be on the alert for it. The complete registration fee should have been a given. That is my one complaint. It was an added expense I could not afford, and which Id rather have invested in the brake fees I have coming up instead. (Nicholas Checker)
"An Excellent Experience!"
This was a smooth process - friendly and efficient all the way!
"Whaling City"
Very happy with the service we receive at Whaling City!
"Cx 5 Whaling City Mazda"
No pressure sales, employees very knowledgeable. Best car buying experience ever $
"Satisfied Customer"
11-21-2016
Aaron, sales manager ,always remembers me when I come in for my oil changes and I bought my car over 2 years ago. Great person and just a wonderful addition to your management team!
"Good So Far"
Buying a certified 2013 Ford Explorer Limited from Daniel Burden; picking it up tomorrow. Ive been around long enough to not fall for or play the usual car salesman games. I didnt feel at all like I was being swindled out of my money. I talked them down on price to where I wanted to be. They offered a couple of extras, which I declined and didnt feel pressured into taking. Dan is easy going, the dealership is clean and neat. I would also like to commend David Schwartz, the business manager. David is an ex-Marine (thank you again for your service), and went over all of the paperwork with an exactness and crispness that relates to his background. Picking the car up tomorrow and I expect that everything will go according to plan.
"Whaling City Ford Review"
Had a great experience professional atmosphere and knowledgeable staff highly recommended
"Car Repairs"
We have bought several cars through Whaling City and every experience has been a positive one. From the sevice and repair to the body shop, every aspect has been top notch!! I will continue to bring my business to Whaling City!
"Easy Service"
They were quick and did a great job. From sale over 2 years to maintenence appointments
"Great Sales And Service"
ALWAYS great service. From my purchase in 2014 and all service since, I have had nothing but great experiences with everyone there!
"Ms Denise R Fisher"
service was done in reasonable time and car runs well
"Car Service"
The oil change and tire rotation went of without a hitch!
"Larry"
Great service that was completed ahead of schedual
"Very Satisfied!"
Everyone is so customer service oriented..I love it! I was greeted by a worker outside when I brought in my car and he walked me in to the showroom and opened the door for me, too. Aaron was there and he sold me my car 2 years ago...still remembers my first name...blows my mind!
"Service"
very pleased! facilities are clean, pleasant, took me on time,
"Review Of Service"
Quality of service and time to complete were acceptable.
"Professional"
Contrary to my experience with other dealerships, found this one to be straight up and forward to earn my respect.enjoyed working with Angel.
"Service And Oil Change"
Easy process with minimal wait time. Had an oil change, differential fluids changed and rear brake pads replaced. Two hours in and out. This included having rotors turned, multipoint inspection and tire rotation.
"My Recent Visit To My Lincoln Dealership."
Always very satisfied with this dealership. This is my first lincoln and they really do treat the lincoln owners differently. It makes you feel a little special.
"Victor"
I had a great expierence buying my truck at whaling city ford
"Whaling City Ford"
Always polite Always explains repairs and discusses future maintenance schedule. A
"Mr. Thomas Cavanaugh"
Came in for a recall problem. Found no problem with upper steering.
"Service"
We dealt with Mark at this appointment, and he was wonderful. He was courteous, efficient and thorough and went through the details of the servicing to be sure we understood what was done. He seemed very glad to answer several questions we had.
"Routine Maintenance Of Mazda B-4000 Pickup"
Simple maintenance consisting of oil/filter change and routine inspection. Service was timely, facilities were clean and well-maintained, personnel were courteous.
"Regular Service Customer"
Service was performed in a timely fashion. It was ready when promised. The price was fair. I have serviced my vehicles here many times and all goes well.
"Mazda 2 Service"
I always drop off the night before! My set appointment was for 2pm, at 10:30am I get a call from the service department, your car is all done sir service complete.
"Timothy"
Timothy was just wonderful, checked out what was wrong. We left and went to our home. He called soon after to let us know what was wrong and the cost very quickly. He then called us back the same day to say the car was ready all in one day. What a terrific service and very nice young man.. You have a great asset to your team.
"Customer"
Tim Laducer is the best service rep I have dealt with at any dealership in the last 59 years of driving. That sums it up better than all the praise I could heap on him !!!!!! Value him !!!!!
"Mazda 3 Review"
I appreciated the knowledgeable sales and finance persons. Both were clear, concise, and "up front" about everything. There was no pressure, just excellent follow-up from each visit to be sure that all questions and concerns were answered. The sales rep knew the product thoroughly and could answer questions readily. Although there was obvious interest in selling us a car, the real focus was in making sure that we understood the product and all options, both with the car and with financing. All involved wanted to help us make the right choice for us.
"Whaling City Ford"
Jeff in service did a great job handling the recall on my mercury mariner!
"Customer"
Good people, good service.
"New Car"
Great buying experience.
"Miata 2002 Oil Change Appt Last Saturday"
All went quite well...Miata 2002 was in for an oil change, etc...Service Dept advised I needed rear brakes...scheduled that for this upcoming Saturday at 10am...hope theres donuts!
"Auto Purchase"
Was a super easy buying experience
"Raymond Mther"
I was very happy with the service and service personel
"I Wasnt Steered Wrong!"
There were a few issue but they were addressed and the end result I was satisfied.
"Evaluation"
I enjoy everyone at this place. Treat first class..
"Mazda 3 From Whaling City"
Great to deal with. No nonsense, lots of cars to see.
"Whaling City Ford Service"
This was an appointment for routine service to my 2013 F150. My truck was taken in on time and was done in about 45 minutes, just as was promised by Mark at the service counter.
"Owner Of Car"
Professional people and friendly
"Review"
Whaling City Mazda always offers superb service.
"E Silva"
Tim is a great asset to you
