"Purchase A Car"
I just bought my first car from Jackson. I am with the BMW for over 10 years. I am thankful for the service I got from kevaughn. I have never received this type customer service before from a dealership. He thought me so much about the features of my car and he took the time to come to my house to fix the issue i was having with my garage door opener. I am so happy with the service i got from BMW. These guys went the extra mile to make sure I am happy and I really feel like a valued customer. The genius program is very helpful because now i finally understand what my car can do. I will recommend all my friends to BMW because those guys are one in a million. Thank you so much for a great experience kevaughn. I will surely come in for the Encore
"I’m Loving My New 2017 Bmw X1."
I just bought my first BMW from New Country BMW in Hartford CT. and it was the most excellent car buying experience ever!. My sales associate, John Cone was extremely courteous, knowledgeable, professional and was a pleasure to work with to get me the best deal possible and I was completely satisfied. I also would like to thank Julius the electronics Genius whom was very patient in teaching me how to use all the interior controls and electronics and made it seem as easy as 1,2,3. You guys are awesome!! Thank you It was a true pleasure doing business with this dealerships.
"Unkown"
Karin did a very excellent job and was very attentive to all my needs. He handled everything very professionally and was very personable.
"The Right Car At The Right Time!!!"
Karim is simply the best! He went above & beyond to locate the perfect 540xi for me in a short amount of time. He listened to my needs and the end price was exactly what we negotiated. NO GAMES!!!!! Thanks Karim!
"Great Experience Buying My 2017 640i Gran Coupe"
My salesperson Karim Tarabishy was very attentive and made sure all of my concerns were addressed. Good guy with great follow up.. Hes still writing me and I took delivery over two weeks ago.. lol.. Buying a new car is a big deal and I got a great deal on my BMW from New Country and Karim was the best! They also gave me a very good price on my trade and made it very easy to do business with them. Good luck guys and gals and I cant wait to see your new showroom ( under construction as of this post Oct 2017 )
"Very Good Service"
Kevaughn was excellent and helped me out immensely.
"Car Purchase"
I welcome the opportunity to take a minute or two to rate my recent experience at New Country BMW. I have no problem giving the dealership and its personnel Five Stars. The process to purchase my latest automobile from New Country was a very smooth and - term that is not certainly very often associated with a visit to a car dealership - pleasant one. More specifically, I would like to reserve my highest praise for the Client Advisor who helped me with my purchase, Karim Tarabishy. He was throughout the whole process extremely helpful, very patient and, above all, a true professional. I found Karim’s approach to be very relaxing and certainly greatly appreciated that he did not attempt to pressure my decision or employ those annoying sales practices that are the hallmark of certain mediocre salesmen who are more concern with pushing for a sale at any cost than truly helping their client make the best decision possible. I had certainly done my homework and shopped around before visiting New Country, so it did not take long for me to realize that Karim was working very hard, after having helped me make the right choice as far as the car that I truly wanted to purchase, also to make the deal work in my favor. Certainly I could not have asked for much more. Thank you, Karim, for making my car buying experience a very pleasant one. Finally, I would also like to thank the Sales Manager, Chris Booth, for being an absolute gentleman and for meeting me more than halfway on a number of requests. Keep up the good work.
"Excellent Personal Service"
Karim took the time to match the vehicle to our needs, making our experience a personal success. He not only spent time in the showroom but communicated through text and email to insure our process went smoothly. Karim was patient, understanding, and knowledgeable. I would highly recommend Karim and New Country BMW.
"Encore Service"
Julius recently came to my home to do the Encore service for the car I leased in August. When we spoke on the phone to schedule the appointment, he made note of the questions I had. When he arrives for the appointment, he had solutions to all my questions and helped me with setting up my garage door opener and some other things that I had forgotten to ask on the phone originally. He’s amazing and seems to know the answer to anything. I know my father had a similar experience with Julius, as well. He definitely goes above and beyond for the customers.
"Keith"
I went to purchase a car from Karin. I meet with kevaughn my genius. I had a great experience going over the car with him. He is a smart individual. I am coming out of an Audi. These guys let me fall in love with BMW. I am really happy I met those guys. Thank you New Country
"Came In For Service"
John Thompson and kevaugh Fyffe assisted me i received very good service and I would recommend anyone I to new country bmw based on the service I received
"Jackson Felix - Awesome Sales Professional"
I bought my 535ix 3 years ago and had a wonderful car buying experience with Jackson Felix. I have put over 75,000 miles on my BMWvwithout any major issues that werent normal wear and tear. Throughout the years, whenever I have had service done, Jackson Felix has always made it a point to find me at the dealership and to make me feel like a VIP. Mind you, I have never had a sales professional take the time to make me feel so appreciated so many years after the initial sale. I am writing this to let others know that not only is this dealership top notch, but I without hesitation also highly recommend Jackson Felix for any new or certified BMW purchase. Jackson gained nothing financially by making it a point to see me today or every other time I have gone in for service, but the one thing he has gained is my respect and repeat business. I highly recommend Jackson for any automobile purchase and cant stress enough his personable nature, utmost professionalism, no gimmick sales tactics, and sincere appreciation for his customers, past or recent. I have bought Audi, Lexus, Toyota, Jeep, Mercedes Benz, and other makes, but no sales professional I have encountered treats you like gold on the first day of the sale, and for many years after the sale like Jackson Felix. See him, you will not be disappointed. Note, I gave the dealership 4/5 stars only because of a total renovation that is in the process of being completed.
"Amazing Experience Leasing My Replacement 4 Series"
In 2014 I leased a 2015 435X coupe. Three years later I was lucky enough to have the same leasing consultant. Jackson Felix once again exceeded my expectations with his attention to detail, follow up and worked with me to order my 2018 440X coupe. It came in even faster than I expected as I followed my vehicle on-line from the beginning through the factory in Germany and across the Atlantic. Upon arrival I got that cheerful text that it was here with pictures. As I drove my new vehicle home, I was just as excited as I was the first day I got into my first BMW in 2014!!
"Encore"
Kevaughn very professional know is job. I learn a lot when I came in for the encore
"Kevaughm"
Kevaughn out BMW specialist was very knowledgeable and respectful. Both Kevaughn and my sales associate were great and made up for some of the hiccups by others. Great guys made my first BMW experience pleasant .
"Bmw Genius"
Kevaughn did a fantastic job as BMW Genius explaining to us all the features of our new BMW X6.
"Kevaughn"
Kevaughn demonstrated excellent customer service skills. He was courteous and resoectful. He also knowledgeable and helpful.
"Replace My Catalytic Converter"
I went to see john to replace my converter and kevaughn was there to help me. The line to wait was really long but he handle it professionally. He offer me snacks and water. I was happy with the service I got
"Well Done Jevaughn"
So yesterday i went in for my regular servicing and let me tell you Jevaughn has the best customer services skills and patience Ive seen in a long while. When all of the service advisors claimed to be "busy" Jevaughn stood with me waiting ever so patiently for one of them to attend to me. I am talking about a good 30 minutes wait!! He engaged me in good conversation and never got upset or mad that we had to wait that long for someone to acknowledge me. Its always a pleasure going in and seeing that young man! Keep it up sir!!
"Garey Product Genius"
I had my Encore visit with Garey. He was extremely helpful and patient. He answered all my questions. (I had a ton). I have never had a poor experience with any of the staff and even as I waited for Garey to finish up with a customer, several sales associates asked my if I wanted anything to drink. The entire process took about 1 hr and was very helpful!!!!
"Julius The Genius"
I had the pleasure of meeting with Julius Brown, a product genius, at the time of my procurement and for an Encore visit to explain the various options of my new purchase. Julius did a fantastic job, was thorough and very courteous. I was on a tight schedule for my Encore visit and Julius was able to fit me in. He answered all my questions very professionally. He is a credit to the BMW team.
"Full Service"
I was totally distracted by construction and found myself on gravel lot where I encountered Kevaughn who offered to drive with me to the new service area. He promptly checked in my vehicle until Gerry arrived - I have always gotten great service by Gerry and others now Kevaughn shows that same responsible follow through for such a young man. Service had some difficulty that led to them giving me a courtesy car over the weekend, Thanks!
"Encore"
I showed up early for a scheduled appointment that I had with kaveughn and he took me right in. He was very informative and was able to answer all my questions and concerns. He is a wonderful worker . If I have anymore questions I definitely know whom to call.
"Fantastic Job!"
I have to say Jevaughn and kurt were very helpful and pleasant. Kevaughn was pleasant and friendly. Great customer service skills. Keep it up young man.
"Airbag Recall"
Scheduled my appointment a week prior, they took me right in, we got paper work figured out for my airbag recall, friendly staff here and awesome lounge. Kevaughn greeted me and instructed me of what exactly would be going on with my car, signed me.in and gave me an estimated wait time.
"Customer Service"
John the service rep and Kevaughn were both great to deal with their customer service is exceptional.
"New Country Bmw"
The service I received from the Sales Executive, Stephen, was exceptional. He was thorough, patient and ensured that I got a good deal on my car. Additionally, the service I received from Kevaughn was outstanding. On the day I purchased the car, Stephen provided me with a tutorial on my new car features. Kevaughn, one of BMWs Product Geniuses, then provided additional assistance with the car functionality and helped me load the BMW ap onto my phone. BMW encourages their buyers to set up an "encore" visit to review car features once youve driven the car for a few weeks. Kevaughn provided the encore service today and he was patient, informative and extremely customer service oriented. And as a bonus he washed my car! Excellent customer service. (P.S., I gave New Country an average rating for the facility b/c they are undergoing a renovation.)
"I Got Good Customer Service"
I was happy with the service i got from kevaughn. I was there for a diagnostic because my check engine light was on. After paying for the service i realize my car was not washed so he took it and got it wash for me. Thank you
"Paul Riggio"
My wife and I both enjoyed working with Seth and Kevaughn. They were both very professional. They delivered on what they said they would do. This was a very enjoyable purchase. This was my second time working with Seth and we will work with him again down the road. Kevaughn was a great help. Very knowledgeable, a great personality, we enjoyed working with Kevaughn.
"John H From Litchfield"
Seth Falco and Julius Brown - great team in delivering my new 750i. Outstanding in all aspects of sale, closing, follow-up, acting as liaisons with service and explaining the cars super high tech features. Seth and Julius represent what high end BMW customer service should be. I will only buy BMWs from these guys. Great job!
"Routine Maintenance"
Kevaughn has excellent customer service skills he is polite, courteous and professional. I was sitting in the waiting room waiting on my car to be serviced. I was on my phone not paying attention to my surroundings, he went out his way to come over and introduced himself . He made sure I was been helped and offer me a bottle of water.
"Encore Service"
Excellent staff. From sales, to service and customer support, I always have a good experience.
"Customer Service"
Very professional like the service will come again Kevaughn is a well manner employee.
"Bmw 335"
The visit was quick and easy, garey answered all my questionssssssssssssssssssssssssssssssssssssssss
"Bounced Around But Ended Nicely"
First time working with New Country BMW and the experience was overall OK. Initial visit to put a deposit down went smoothly but then I wasnt getting any updates on the wait for a production slot. Finally inquired with the sales guy and he had moved to a new dealership in another state without anyone telling me and proceeded to try and sell me a different car! Finally was bounced to a new sales guy who kept me updated promptly along the way. About two weeks or so after getting a production slot I got an email saying he didnt work there anymore and then was bounced to a new sales guy. Ended up with Seth Falco who has been there for quite some time. I liked working with him and when I went to pick the car up he was great at making me feel accommodated. Easy guy to talk with and relatable. I also had Garey Allen as my Product Genius who showed me all the features of my car. He was awesome - very knowledgeable and patient going through all the bells and whistles. Great sense of humor too. My major complaints would be the lack of communication during the buying process. Getting bounced around with sales people was a pain, especially when they were trying to sell you stuff from their new jobs. Also, no one told me about the MyBMW website where you can track the car. I found that out via google and web forums. In fact, once the car was ordered I didnt hear much about where it was in the production/delivery process. I figured Id get a more personal experience from the dealer just for the fact I was buying an M car but that was not the case (but not a big deal). They also had me drive the car with one of the guys to get gas. I found that a bit weird. I cant rate the facilities much as it was under construction and I didnt visit most of it. The internet was down that day because of construction so my paperwork had to be done across the street. A small nuisance but they were quick about it.
"Kevaughn"
Kevaughn very helpful and polite....he helped me in putting back battery harness in my BMW X5...screws were not in place when car was delivered to me after getting new battery installed. THANK YOU KEVAUGHN!!!!!
"Bill/diane Enfield, Ct"
From entering the facility (John Thompson) Service Advisor to the completion of the required service was very transparent. John provided with Julius to assist with the MANY technical questions we had. Julius was able to handle our many questions in a smooth and professional mannner. Oh did I forget Julius is quite a nice young man.
"Great Genius Support From Garey"
Garey provided excellent guidance on how to use the command system of our new 530e. He made sure that all my questions were adequately answered, and offered to be contacted by emails or phone calls for any other questions.
"Customer"
Julius and the other genious were very knowledgeable and friendly. The education service that the dealership offers is very valuable...
"Encore Visit"
My husband and I learned to use the remaining features on my 2018 BMW X4. Julius Brown did a fantastic job of both explaining and demonstrating each one. Initially we had only been shown about 1/3 of what was available. Julius was patient, polite and thorough. He made the entire experience not only informative but fun. For myself, I am no longer completely overwhelmed by all this car has to offer thanks to him. In my opinion, Julius should be called Julius the genius from this day forward. There wasnt a question he couldnt answer. Thanks so much Julius, for your time and expertise!
"Auechm"
Excellent sales and service. GreAt people I refer many customers to them
"Garey Allen"
Just finished an Encore visit with Garey Allen to discuss any and all issues pertaining to a new 2017 530i xdrive car I recently purchased. Gary is a very pleasant, earnest, helpful and knowledgeable Product Genius. Most importantly, whatever he was not sure of he quickly investigated and provided answers. There are so many intricate systems on this vehicle that to master them all in order to advise customers is a tall order. Garey understood the workings of this new vehicle very well and was patient and polite, with a good sense of humor all the time. Very enjoyable experience!
"Good Work"
I came in for an encore visit for my BMW on June 16. Julius was incredibly helpful and knowledgeable when answering my questions and explaining various options to me about car. He did a great job.
"Garey Allen Encore Visit"
Garey Allen greeted me at the door with a smile and a handshake. He brought me to the waiting room and after offering something to drink, he took my car to be washed. I had a list of items to go over and we went through each one. Garey was very knowledgeable, friendly, patient and professional in answering all my questions. I know I can count on Garey Allen to help me with any future issues that come up.
"New Car"
Garey Allen was great, very informative and made me feel extremely comfortable.
"Customer Service"
great customer service from kevaughn. I went there to do my oil change. coming back to bmw
"Customer Service"
great cusromer service. always coming back to bmw
"Customer Service"
I went to BMW to get my air bag repair and kevaughn was there to welcome me. I am writing this review because i experience good customer service. I am always happy going to BMW because the employees there are so friendly. Thank u guys
"New Country Bmw - Buying Experience"
Great experience at New Country BMW in Hartford - traded in an older BMW for a 435xi convertible. Been searching for a fully equipped 6-cylinder convertible in the north-east for a year. Team: Garey Allen, Karim Tarabishy, & Staci Davis - super cooperative, got it all done in an afternoon, surprised my wife with it.
"Julius Brown"
Our tech genius Julius Brown was outstanding: Very knowledgeable professional and personable. Look forward to our next visit with him should we need any more technical assistance. Very polite young man and patient with my many questions.
