"Excellent!!"

06-23-2017

EXCELLENT!! I recently purchased a ES here. I primarily worked with Karan Singh, HE IS YOUR GUY. Overall, a great experience from the day I came in not knowing what type of vehicle I wanted/buying new or used. Karan was very patient (we probably have gone on 6+ test drives in different vehicles over the past 2 weeks), responsive, kind, and informative. He even came off his vacation day in order to meet the work schedule of my family members. He was also straight forward and I felt no pressure throughout the process. I also worked with the finance manager Peter Q. He was very kind, informative, and most importantly for the Finance & Insurance guy was not pushy at all! I was half expecting him to start trying to sell me all these add-ons. However he explained my options, once I made a decision he moved right on. I also worked briefly with Al another finance manger (however he had to run out but immediately put me with Peter which made me feel like my time was valued). I also worked with Ethan Williamson briefly who kindly took us out on a test drive. I never met Nicole in person, the business development manager, but she was very helpful and fast at responding to my online requests. Overall the main themes from Hoffman Lexus were kind, informative, and low pressure! I would HIGHLY recommend Hoffman Lexus for your next used or new vehicle. Do your homework and come in to make a deal. They are fair and will make things right. Very happy new owner and will be doing business with them again!!

"Love My New Lexus Nx 200h F Sport, Thanks Ethan!"

Yesterday afternoon, I picked up my brand new 2017 Lexus NX 200h F Sport, and I am in love! Not only is the car unbelievably gorgeous, I couldnt be more pleased with my whole buying experience at Hoffman Lexus. As a seasoned car buyer and lease owner, I can honestly say that my salesperson, Ethan Williamson, was a complete professional. Ethan treated me with respect, was highly responsive, and he answered any question or concern that I had promptly and with ease. Most importantly, Ethan was also able to secure the best value for my trade and the best price overall on my new vehicle. To say I am thrilled, is an understatement! The Lexus Hoffman dealership itself is immaculate, well-appointed, and every employee that I came in contact with was extremely polite and professional. Financing my lease was a breeze with business manager, Pete Quagliaroli. Rebecca Halprin, the technology specialist, was also very polite and thorough as she thankfully set up and explained all of the amazing NX features and technology. Even the gentleman who worked in the car bay area where my NX was being prepared for departure was a sweetheart--he congratulated me on my new vehicle and wished me well with a smile. All that said, if you are in the market for a new vehicle, go to Hoffman and ask for Ethan. If you are like me, youll be glad you did!

"Another Highly Satisfied Lexus Owner!"

We recently had the pleasure (yes, pleasure!) of buying a Lexus from Hoffman Lexus in East Hartford. Our salesman Abniel Velasquez was great to work with and made us feel comfortable and well informed about our car buying decision. This is our first Lexus and we are already so happy to be owners! Peter in financing and Rebecca in Technology Support were also wonderful to work with! Would highly recommend Hoffman Lexus!

"Stay At Home Mom"

Im looking to purchase a brand new car I need help

"Review"

04-20-2017

I would highly recommend visiting Abniel Velazquez to purchase a vehicle. He is very personable but yet very professional. The best part was Abniel did everything he said he would-follow through is very important to me. I would go back to Hoffman to purchase my next vehicle. Everyone we met was friendly and courteous!

"Woody Hammonds"

I would like to personally recommend Woody Hammonds as the sales rep to see when going to Hoffman Lexus. As hard as it may be to believe he was probably the only sales rep (besides Matt) that was honest, straight forward and refrained from any gimmicks. Usually when you think of a "dealership", you automatically assume there is going to be a song and dance that comes along with the experience which in the beginning there was when I met with the initial sales rep that I spoke with over the phone. That experience honestly was very off-putting before I decided to go back but this time I opted to speak with a different person which is how I met Woody. He listened to what my expectations were, didnt push when I declined the additional options and worked his hardest to ensure I would be satisfied with whatever purchase I made. Completely satisfied with his service!

"Reviewing My Buying Experience With Hoffman"

03-21-2017

Very responsive and very professional Anthony Lopez was very good throughout the process I went to the dealer to check an infinity and couldnt get it Anthony called me with another vehicle that I purchased (Lexus) Alejandro was very helpful with the paperwork Even wnen it took a little while I got the right car I highly recommend Hoffman

"Lexus Always Make Us Feel Like Home"

03-20-2017

We had a great experience at Hoffman great environment, hasstle free shopping and that made a great buying experience Matt was very helpful informative and he had a great personality. Everyone was down to earth and will definitely be back..... Thanks Hoffman for our lexus RX350. Sincerely the Browns.

"Wonderful Experience!!"

Great service ! Abniel was so helpful and made everything so easy . He knew all the models and the feature . Im very happy to work with him . Thanks very much !!

"Perfect Experience !!"

Wonderful service ! Abniel was so helpful and made everything so easy . He knew all the models and thier feature ! Im very happy to work with him . Thanks very much !

"Initial Visit"

02-20-2017

Our visit to Hoffmans Lexus was pleasant and informative. Our first introduction to the GX and RX models was positive and sales associate able to answer all questions. If we select Lexus fairly certain well return to Hoffmans.

"Great Overall Experience!! Committed Staff!"

02-10-2017

Me and my wife walked in there thinking with not so perfect credit its going to be hard to get a car in top of having a car already on payments. But not the case at all they worked hard to get us in a car and took my car on payments with no issues. We got a 2011 Honda CR-V very nice car clean great condition overall.. The salesman Anthony Lopez was amazing very well knowledged, professional and well mannered. He worked with us even on his day off.. Thank you for everything you guys did for us to get us in to this car..

"Lexus 350 Es"

02-07-2017

My husband and I have been dealing with Hoffman Lexus in East Hartford for over nine years. We find the staff, especially Karan Singh, the service department and technology specialists to be courteous, professional and very helpful in making sure we were comfortable with our purchase. Thank you Karan for covering every detail. Tom and Barb from Middletown

"Great Experience"

01-02-2017

My husband and I walked into Hoffman Lexus undecided as to whether we wanted to proceed with the transaction. However, we were greeted by Woody, whose personality was very inviting so we felt comfortable in expressing our desire and discussing pricing. However, it took a few weeks to make the final decision and Woody made himself available to meet with us or answer our phone inquiries. Consequently we purchased a SUV which we love for its sturdiness and shape. We look forward to owning it for a long time. Hats off to Woody for his patience and availability even after the sale.

"Excellent Service"

12-30-2016

Several weeks ago, we were just outside Hartford when we developed a flat tire. I called Hoffman Lexus, spoke with Caitlin Lamphier and drove to the dealership to get our tire fixed or replaced. In our interactions with her, Caitlin was superbly knowledgeable, highly professional and very courteous. Luckily, our tire was able to be repaired, and we were back on the road in no time. We give Hoffman high marks for a job well done. We also give them high marks for hiring Caitlin. She represents the owners and managers extremely well and has a bright future in the car business. Thank you.

"Lexus Nx200t"

11-14-2016

Just recently purchased a new Lexus NX200T from hoffman Lexus in East Hartford CT. Our sales person Karan was excellent. Very easy to work with and he took all the time I needed to inform me of all the features my car possessed. Top notch service, would buy from again! Thanks Karan!

"Hoffman Lexus. The Best Dealer Ever!"

10-19-2016

Tom Ryan, a salesman at Hoffman Lexus was referred to us by a friend. We have bought many cars in the last 50 years and have never had a salesman like Tom!! He is absolutely the best automobile salesman I have ever had. He is truly knowledgeable, puts his customers at ease and makes sure you understand everything he is explaining. No pressure at all!!! First time that we have ever dealt with a car salesman that we had no pressure. We are recommending Tom to two of our friends. We took his business cards to give to people we know that are Lexus shopping. He is truly an asset to his company!!!

"Great Customer Service Dept. Way To Go Bob!!!"

09-27-2016

I recently brought my GS-350 for service as well as a visit to the body shop for a little fender bender repair. ouch! Upon arrival I met with Bob from service. A professional and a gentleman, no doubt. I have nothing but good things to say about the way I was treated and the service I received. Bobs the man! One word, Excellent! Thank you so much for making my experience a great one at Hoffman Lexus. I would definitely recommend Hoffman Lexus to anyone who is looking for a reliable and safe vehicle. You cant beat the service and staff, theyre great... The body shop did a great job too. Thank you Gloria and Ray for your time and patience! Lou S 9/26/16

"Ethan Williamson"

Working with Ethan was amazing! He went above and beyond and took care of everything effortlessly. I have owned a lot of cars but this by far was the best experience!! Thank you Ethan....see you in a couple of years!!!

"Customer Looking For Lexus Suv"

We liked the salesman but management could have made a more concerted effort at consumating a deal. Its their loss because I found a better dealer.

"New Car"

I like the dealership and what it has to offer . Well go back and buy from the dealership when Im ready

"Great Place To Shop"

Tom Ryan sold my husband an ES350 and a week later I am vying an NX! Our experience all around was spectacular and I cant wait to drive off the lot with my new car!

"Foy Woody Hammonds"

If you are looking for a person who is not a "salesmen". That person who will NOT just sell you something because its his job to. Looking for someone who will listen to your needs and be straight forward and honest about purchase options, deals, and options. That person who goes up and beyond in service, that person whose greeting makes you feel welcomed... There is one man I would recommend and his name is Woody Hammond. Theres something about this man that shouldnt go unnoticed. His work ethic, his tactics, his trust, hard work, and dedication has earned a loyal customer for a lifetime. Woody really takes pride in what he does. Last year I walked into this dealership with the intentions on purchasing a vehicle. Ive been turned away by a manager at this dealership who I feel didnt do much at all to help me, in which I believe any customer of any ethnicity should be helped all with fairness and equality and in the same manner and regard. With my experience with management I took my money and purchased a vehicle at another dealer. Since last year, and sometime before that even though Ive purchased a car from a different dealer, Woody always checked in on me to make sure my vehicle was safe and that everything was going good with my vehicle, even though I didnt purchase from him nor Hoffman. Although I had a experience before in which I wrote about, Woody was the ONLY one who reached out to me about my experience. Woody was the ONLY one who has worked his communication with me and gained me back as a customer. Woody, always reassured me that he would do everything in his power to get me a new car. And he did just that along side Al. Al, heard my situation not even for 15 minutes and the next day he was able to get me approved and drove a new car off the lot the same day. Al is hardworking and dedicated. He LISTENS and open to helping people of any and every background or ethnicity. As much times as Ive been into this location that has never happened. However, Al and Woody made it happen. If it wasnt for Woody, I would not have purchased from Lexus. Woody deserves to be recognized for his hard work and dedication. He has turned a customer who would never look back or recommend Hoffman Lexus, but now Ive already began bragging about my customer experience. I would rate Woody 5 stars , above If it was possible. Woody went up and beyond his expectations to satisfy me and I am a happy customer now. Spending days and long hours. Woody is very efficient in what he do no matter what it takes he gets the job done! Woody has never passed judgment nor has he given up on getting me a vehicle. And not because selling cars makes him money but Woody is genuine and knowledgable about his vehicles and believes in products/service offered. Woody Hammond is the right guy to see down at Hoffman Lexus of East Hartford. He will NOT disappoint you! I guarantee that ! If this can get to Mr.Hoffman, it would be great ! Thank you for a wonderful customer experience Woody! I hope you are recognized for winning a customer back, your consistency and hard work ! "Never judge a book by its cover, nor physical appearance. You never know who you are working with neither may you know the circumstances." Thank you again Woody ! & Al... Aaliyah L. Clarke

"Two Cars Purchased From Tom Ryan"

From the minute we walked through the door Tom took care of us. No high pressure tactics--just simply what do you need??? We walked in to buy one car and ended up buying two since he made it so easy. He handled everything--calling the insurance company--finding the right cars---convenient day to pick them up---returned calls right away---everything easy.

"Another Positive Experience With Hoffman Lexus"

04-29-2016

I purchased a 2012 Altima 2-door coupe from Tom Ryan who did a magnificent job from my first test drive through the actual purchase. Both the car and Tom lived up to the Hoffman name!

"Best Team To Work With"

After many years of waiting for a used LX 570 to become available, I got the call from my service rep Bob Dinapoli that there was one that was traded in and I had to come see it. Bob has been my Service Coordinator for the last 12 years. He has watched over me and my 2 beautiful children always taking that extra step. Hes helped shift countless car seats, bags of groceries, and endured a lot of hugs and chatter from my little guys. Its because of Bobs dedication, attention to detail and genuine kindness that I was happy to purchase another Lexus from Hoffman. I look forward to another 12 more years. Tom Ryan was our salesman and he was equally as accommodating as Bob. Helped us get a car we have been looking at for the last few years. He made the process so easy, quick and actually fun! Hoffman should be proud to have him!! Rebecca and Ryan were our "technical" coordinators and were over the top. They went through the car with us button by button, from helping program our phones to how to use our entertainment system. If they didnt know an answer they found it! I highly recommend Hoffman for all aspects of the car process, from buying, selling and service.

"Walter Pethick Master Sales Manager"

Just purchased another vehicle from you a new NX and worked with Walter he is not only knowlwdgeable but he is like doing business with a friend. Walter Pethick isa credit to the Hoffman Lexus organization and personifies the Hoffman family values. Walter is a wonderful person to do business with he made the process not only smooth but enjoyable.

"Great Dealership Great Employees"

my experience at buying my new vehicle from Hoffman Lexus was a Pleasure thanks to my sales consultant Carlos Villaverde this individual is a credit to Hoffman Lexus and a 5 Star employee, this is the second vehicle my wife and I have gotten from Carlos basically hes a great guy to do business with ,

"Great Car Shopping Experience"

My experience at Hoffman Lexus was simply the best my salesman Woody Hammonds was extremly nice and very knowledgeable about the vehicle I was interested in. The dealership was very clean and the lounge area was very nice I was very impressed I cannot say how happy I was when I drove home in my new SUV thank you Woody for your patience and it was a pleasure having you as my saleman.

"Excellent Customer Service"

I went to hoffman used cars and met Marco Ortiz his customer service skills are very excellent. He explained everything with details from the car to the contract and price and he make sure that all my needs were met. I would definitely recommend marco to my friends. His customer service skills were very good he was nice,educated and knowledgeable. I overall had a wonderful experience.

"Excellent Customer Service"

I recently purchased my car from this dealership. I had an excellent experience starting from the test drive to finalizing and buying the car. They are very professional and they listen to the customer and do everything to make sure the customer is satisfied completely. Will recommend anyone to this dealership to buy or lease their cars...

"To Bowtie Eddie"

Just received our ES350 on my dads 65th birthday with a big bow tie on top capping off the birthday surprise. I worked with Bowtie Eddie which has been excellent in providing us the correct information about each vehicle we looked at. Eddie was never pushy, he was courteous and highly professional. I would recommend Eddie to anyone who wants to buy a new Lexus at Hoffman. Eddie was responsive to my queries and it was a pleasure working with him. Alex

"Bow Tie Eddie"

From the moment we got out of our car , we were meet by salesman , bow tie Eddie. Eddie was attentive, passionate and understand. He sure knows the product and spent hours with us explaining so we understood the car. When we pick up the Vehicle he was right there. The next day he called to see if we had any questions. We are sure we have made a new friend. Here the best to you.

"Best New Car Purchase Experience Ever!"

Over the past 24 years, I have purchased 14 new cars as my job requires me to drive in excess of 50,000 miles annually. Last Wednesday night, as my Audi Q5 was being serviced, I visited Hoffman Lexus in East Hartford, CT. There I met Ryan Mendez, previewed a 2016 RX350 and made an appointment to drive the car the next day. Ryan knew I had limited time to spend and after a great test drive, within 5 minutes, had put together a very fair deal, taking my Audi in trade. He handled everything else: financing, insurance and registration. The delivery that Saturday was stress free and it became very clear to me that at Hoffman Lexus, Customer Service is PARAMOUNT. From Ryan, to Peter and Rebecca, each one was a real pleasure to deal with. Given my high mileage job, it is clear that I will be a frequent visitor to the Service Center as the car comes in for maintenance. I have no doubt that the Customer Service Ive already experienced will continue there. In my opinion, Hoffman Lexus stands head and shoulders above the rest.

"Great Value - Knowledgable Sales Rep"

Mike the sales rep was great !! - He knew a lot about the cars I was looking at - but no pressure. I had been looking for a vehicle to meet my particular needs for months (a reliable comfortable car with 4 or all wheel drive, leather, and room for my sound equipment) and found the best overall value at the Hoffman Lexus.

"Professional And Exceptional Customer Service"

Bill Jones at Hoffman goes above and beyond to make sure you leave a satisfied customer and that you feel like your part of the Hoffman family!!!! That kind of personalized service is hard to find.

"Ryan Mendez Is The Best!"

Ryan is the quintissential salesman! Not pushy, concerned about our needs and concerns. Made the purchase a pleasurable experience, Initatially dealt with Evan who passed us to Ryan. Our good fortune!

"Bad Experience"

On Nov 5, 2015 around 2pm I called Hoffman Lexus and got an appointment for 6:30pm same day to see a Certified pre-owned RX350. Provided my name & phone no on phone and when I reached the dealership around 6pm, they said the vehicle is sold. I travelled 60 miles and they did not even have the courtesy to call and notify me. Sales person said he was told about our visit just 15mins prior to our arrival and felt sorry. Not happy with how it turned out and I am not likely to go back nor recommend this dealer to any of my friends.

"Great Expeience Buying My New Suv"

10-28-2015

I had the pleasure of meeting and working with Eddie Adkins (a.k.a. Bow Tie) while purchasing my Lexus RX 450h. Eddie is energetic, friendly, knowledgeable, trustworthy and hardworking. You cant do much better than Eddie. Now that I am an owner, he will still help me with anything I may need. Rebecca Halprin was amazing. In addition to being an outstanding teacher, Rebecca was very patient and very calm as she tutored me on the vast array of computerized electronics available in my new Lexus. Rebecca, like Eddie, let me know she would be available to answer questions and help in the future with anything I may need. Al Ramos made the financing meeting both informative and fun. His mix of warmth and humor while dealing effectively with substantive issues was both informative and friendly. In summary, all three conveyed a sense of accepting us into the family or club of owners and staff. It was quite nice.

"Best Service.. Tom Ryan, Bow Tie Eddy, Carlos.."

We went into look at a Lexus GX at Hoffman in East Hartford, Tom the usual dealer with deal with was not there. Met Bow Tie Eddy who offered to help us and would give Tom our mesage to call us. He showed us a GX and answered many questions. He really is an asset to the company. So professional. Tom called us next day and stayed in constant contact till we were sastified with our purchase. Had everything ready when we went to pick up the car. Explained many features in the car. We have delt with him on 3 of our purchases. Always a smooth transaction. Were made to feel very welcome when we were there. At the end, Mr. Ramos in finance was great, offered all packages to us. We have also delt with him before and were happy to do so again. Over all, we were very well taken care of. Thanks to all of you.

"A Deal Made With A Friend"

I was a little reserved going in the dealership on 10/3 but I decided to try it because they had a vehicle that I saw online and was very interested in. I was introduced to Mark P. and new consultant who I felt at first, needed more time for training, but I said to myself let me give him a chance. Let me tell you my experience has been greater than Ive ever expected. This was my first time buying a vehicle so I was already thinking that car salesman have no heart or morals, that they are there just to seal the deal. Mark has showed me and has gone above and beyond my expectations and I did not even purchase a new car, mines was a used car. He was patient with my request, he answered all my concerns even if he was not sure and needed to get back to me, he has followed up to make sure I am totally satisfied with my deal. And even today, I needed to contact him with another question about my car loan, he assisted me with finding my answer. My entire ideal of what a car salesman does or only concerns about making a sale without truly processing this major life change has been wipe clear. I left feeling and still believe that Mark truly wanted me to be satisfied with my car choice because his actions and responses to my needs have assured my trust in Hoffman Lexus.

"Praise For Mark"

I am writing to compliment Mark Pfahler, the most delightful young man who recently helped us purchase our new Lexus at Hoffman Lexus. Now many people would think that the terms “delightful” and “car salesman” in the same sentence would seem like an oxymoron, but that was certainly not the case here. Mark greeted us with a smile, and all throughout our interaction with him he was genuinely friendly, caring, poised and professional. And may I add that he is also a very good person. As customers, we were quite picky, but this left Mark undaunted. Mark is most definitely a “people person.” This comes across in his attitude, and his style of salesmanship made the experience so enjoyable I wish we could go back tomorrow and buy another car from him, and another and another. I will recommend Mark to all of my friends who are in the market for a new car and a pleasant experience. I could go on, but I will end here by saying that I hope Mark sees this review and in reading this praise knows how very much we appreciate him. –Pat and Fred

"Awesome Experience From Beginning To End"

This was by far the best car buying experience for us. Koran Singh, our sales associate was very knowledgeable and personable. Koran and Peter, finance manager, went above and beyond to make our deal work for us. Hoffman Lexus customer service is exceptional and is highly recommended. You will not be disappointed!

"Great Experience"

10-09-2015

Excellent experience with salesman Tom Ryan, Bus. Manager Al Ramos and Techie Rebecca Halprin. Our fourth Lexus from Hoffman since 1991 and we highly recommend the car and dealership

"Purchase Of 2013 Lexis Gs 350"

5 stars to "Bow Tie" Eddie Adkins. Eddie was actively involved with us from the beginning. He clearly explained the advantages of the GS 350 compared to other cars we were considering at other dealers, which helped to close the deal. The car is a certified used car, and we were shown exactly what services that Hoffman did to get it ready for sale. We presented our own list of items we felt needed to be addressed (mostly all cosmetic) in order to buy the car. Eddie carefully followed through to be sure that each and every issue we identified was taken care of. The final cost was a joint effort with Sebastian and Eddie. The whole process was smoothly handled by the entire Hoffman team which was coordinated by Eddie.

"Exceptional Service"

Our salesman Ryan Mendez was terrific! My husbands nickname is grouchy and hard to please but Ryan won him over. We had an engaging and pleasant transaction and would also like to thank Sebastian and Peter for their part in our car buying experience. We have purchased dozens of vehicles over the years and Hoffman Lexus delivered one of our best experiences (and there were many that were horrible). We would return to Hoffman in a heartbeat. David & Sandra Hebert

"Excellent Buying Experience"

09-30-2015

I purchased a vehicle at Hoffman Lexus after an online search at Cars.com and had the pleasurable experience of working with my sales consultant, Kevin S.. Everything was perfect .. an easy transaction with the satisfaction of knowing your buying a Lexus from a Hoffman dealership. Kevin and his teammates at Hoffman are the best.

"Hoffman Lexus Purchase"

I recently purchased an Audi A4 from the Hoffman Lexus dealership in East Hartford, and my buying experience turned out very well. I had put in a request to test drive the vehicle through Cars.com and was immediately contacted by a sales representative with a scheduled appointment and was handled as a valued customer immediately. The salesman/dealer I worked with, Rick Gomez, helped me with my purchase. He was very attentive to my request/questions. I originally came to the dealership and assumed had handled the financing through an outside party, but soon-after became unsatisfied with the 3rd partys service etc. I worked with the Hoffman team, who offered me better rates, and allowed for a much smother purchasing process. Hoffman is very attentive to their customers and I look forward to my future transactions/services with them. Thank you!

"Made A Difficult Situation Easy"

Ryan Mendez helped me through a tough situation. He was attentive to my concerns and did the best he could do to put me at ease. He knew which car I would drive away in and had it ready and waiting when I got there. Thank you for your help !

"New Car"

Incredible service; would highly recommend to anyone; and would buy again;