"Suggestion: Show Shop Fees Before Doing Service"

Lia had a Meet or Beat coupon that allowed a customer to present a competing Honda dealerships coupon and get that lower price. But the final bill added $9.90 in shop fees, which was 14% of the cost of the alignment that I had done. It would be more customer friendly if the shop fees were disclosed when the order is written up. It would also be good if Lia would explain how they determine the shop fees for the order. Is it a percentage of the total price of the service, or an arbitrary figure?

"Purchase Edwin Guzman Sales Rep"

05-18-2017

My Sales Rep Edwin Guzman was excellent in listening to all of my questions, concerns and requirements. He was also very understanding of my demands. He earmed my confidence and trust in the buying process of my new vehicle. Im very happy with my purchase and my overall experience with him and Lia Honda.

"Honda Civic"

It was a pleasure to work with Rudy Hytmiah....he was very professional and very thorough in getting me the perfect car that will meet my needs! Excellent service all the way around !

"Terrific Experience!"

Pilip Bologna, our sales rep, did a terrific job. He answered all my questions, in terms I could understand, especially when it came to helping me understand the new safety features and all the tech advances that have been added to the 2017 model, as compared to my 2014. On delivery day, he provided the best overview, and set up of features I have ever had! His invitation to call or come back anytime with questions, was most sincere.

"David"

Great service in acquiring a new Civic. David Demontigny was professional and a pleasure to work with. Great overall experience! Thanks David Demontigny for your help!

"John In Ct"

Marcell Thomas was great to work with. Honda has met my expectations in every way with purchase of our CRV.

"Satisfied Customer"

Leased a new Honda Accord with the help of David Demontigny this weekend. It was a great experience and he was a pleasure to work with. Would recommend him to anyone looking to buy or lease at Lia Honda in Enfield!

"Excellent"

Thank you. Excellent experience buying with Phil . Recommending everyone and will back myself.

"Good Service"

I have bought a car from them every 2 yrs since 2008 and I keep going back

"Excellent Experience"

Thank you. Excellent experience buying with Dave D. The internet saleswoman also deserves credit! She did wonderfully.

"Highly Recommended"

This was our first time purchasing a vehicle from Lia of Enfield. In the past, we had dealt with another nearby Honda dealer. Our overall experience was FANTASTIC!!! David DeMontigny could not have been more helpful. When we hit a snag with trying to contact the insurance company, because it was Memorial Day, he persisted in getting us the insurance cards. Everyone at the facility was so pleasant and helpful. The end result is that we now have another great Honda. Our last Odyssey lasted 317,000 miles. Hopefully our new Honda can equal those miles.

"Leasing A New Vehicle"

Recently I had the pleasure of working with Edwin Guzman in terminating my 3 year lease on a 2013 CRV and negotiating a new lease on a 2016 CRV. With Edwins expertise and his focus on customer satisfaction, the process has never been easier. He was professional, personable and knowledgeable on all aspects of the business. Within a 24 hour period, I was able to drive away with my new car. His tutorial on the new features of the 2016 model was outstanding. He followed up with an email letting me know that he is available if I have any further questions on my new vehicle, especially those related to technology. We experienced a small problem in pairing my IPhone and with his expertise , the problem was solved. Thank you, Edwin, for your outstanding service.

"Car Serviced"

Excellent service, brought my car in on a Saturday, Greg Palmer helped me, had it checked and was able to pick up within a couple of hours. Reviewed what it needed and shared some tips on how to save on replacing wiper blades. Very helpful.

"Excellent Service Experiences"

I have purchased two Hondas from this location in the past (2007 Civic and 2011 Insight) and while car buying still is not high on my list of exciting things to go through, it has been a relatively painless and quick process with Lia. I recently have had servicing with them and it has been a great experience. Greg Palm was great to work with, personable, and told me things as they were without trying to seem like services were being pushed that I didnt need. He went over everything in great detail including issues with the current airbag concerns that will be getting fixed within the next few months. I was even more amazed that when inquiring about new tires for my Insight that he was able to pull options that were cheaper than 3 other tire locations I had shipped around at and thus I ended up getting set up with great new tires that I feel comfortable with and saved money on...from a dealer no less! Big thanks to Greg and the team and I continue to look forward to using them for car needs including a new Honda down the line when I get to that point!

"Great Experience!"

I leased my 2016 Civic from Lia Honda in Enfield and I will definitely go back when the time comes. Philip Bologna was my salesman and I cant say enough good things about his salesmanship, demeanor, and patience. I feel like he had my back and got me a pretty good deal. He stood after closing to explain some of the finer points of my vehicle and welcomed me to come back anytime with questions. It was an overall great experience and I love my new ride!

"Melissa Colello Was Very Helpful."

02-22-2016

Melissa Colello was very helpful and the service was very helpful in bringing my car right to the curb since I am handicapped. Thank you all very much. Marilyn Ziemba

"Car Noise Problem Solved"

I was concerned about a metal-on-metal sound that was coming from the front passengers side wheel area. The Lia tech found and corrected the problem (backing plate hitting rotor). My thanks to the advisor Melissa and the mechanic.

"Great Service"

Jon A. was very nice and helpful and polite...thank you!!

"Best Car Buying Experience With Phil"

We went in to Lia Honda of Enfield, curious about the trade in value of our CRV, and prepared for a struggle. But we sat with Phil and felt so at ease with his polite and laid back manner. He was very hospitable with coffees and waters, and a truly good listener, just letting us explain our thoughts, no pressure at all! In no time, Phil did the legwork for numbers and we walked out with smiles and a new CRV to pick up! He was thorough with explaining the different features and helpful with the new technology! We are telling everyone about our experience and with no doubt, checking back in with Phil.

"Courteous, Timely And A Pleasure To Deal With"

I just purchased a new 2016 Honda Accord EX from Lia. The team of Mary, Aaron and Michael delivered the best new car price, the best trade in value, and exceptional service. From useful information on getting the best driving performance to financing options, every step up of the process was handled efficiently and enjoyably. Options were presented logically and explained without any nonsense. Every new car purchase should be like this.

"Re: Normal Crv Service, 9/22/15"

Received great service from Greg Palm and his team at Lia Honda, Enfield, CT. Was in and out in record time.

"Excellant"

12-21-2015

Travis McHugh was a pleasure to work with very personable and always professional. My car was repaired earlier than estimated and is running great!

"2015 Honda Civic Lx"

12-10-2015

Mary butov did a perfect job selling and educating us on our 2015 Honda civic lx.We will send people to buy at Lias Honda.

"Excellent Service Facility"

11-24-2015

We use Lia Honda service all the time, and its always a great experience. Jon Alaimo took care of our needs in a courteous and professional manner.

"Great Service"

Greg Palm is the best! He always goes above and beyond his duties and it is greatly appreciated. Thank you so much! ¿

"Ms Sandra Bauer"

Melissa is wonderful. She was perfect in every way. Lia has the best people.

"Great Service As Usual"

Melissa Colello was great handling my service appointment and the ride back to my house so I didnt have to wait all day at the service waiting room. We have used Lia Honda service (yes, we bought our 2007 CRV there, too) since buying the car. Always happy with service. There are coupons mailed to us and printable online to help with the cost.

"Great Service, Knowledgeable Salesperson"

I recently purchased a Honda CR-V and my salesperson, John Bycenski was awesome! After explaining my situation, he was very understanding and accommodated my immediate need for a reliable vehicle. John is very knowledgeable and patiently went through every item in the car to make sure I was comfortable before I drove it off the lot. In addition, he gave me step-by-step instructions and directions on returning by old plates to the DMV. His followup call wasnt just a routine call, after making sure I was satisfied we spent some 10 minutes chatting about where the cheapest gas stations and good restaurants are in the area. I would definitely recommend John to anyone looking to purchase a Honda. Thank you, John!

"Great Service"

10-13-2015

Jon Aliamo was a gentleman. I was in a lot of pain and he made everything go smooth. I had dropped my keys and he got them for me so I would be in more pain. You dont see that much anymore.

"Disappointing Used Car Experience"

09-03-2015

I purchased a used 2012 Honda CIvic on April 29th and took it to my mechanic(30 plus years certified) , for an oil change and to check the car out on August 25th. My mechanic stated that the rear brakes needed to be replaced as they were almost worn out. I called Lia to find out why I would need brakes after a little less than 4 months and only 4600 miles put on since I purchased it. It was inferred that maybe the assesment by my mechanic was incorrect and they stated that when I received the car that there was a sufficient level of brakes left. That was the bottom line that someone had checked the brakes and that was it. No attempt was made to work with me in the interest of customer satisfaction or goodwill. I even offered to bring in the old brakes but that wasnt going to make a difference. Replacing brakes that soon seems unbelievable at best especially when my grandchildren are often with us. I accept the responsibility for not having had the vehicle checked out prior to purchase, my bad. I wont be doing business with them again will YOU!j

"Great Customer Service In Service Dept."

I stopped in on a whim and happened to get Jon Alaimo in the Service Dept. I said you are probably busy because of the airbag recalls but is there anyway you can fit me in to have my key programmed, he said absolutely! I was in and out in under an hour, I was very surprised and excited. I can think of a dozen different dealers that could learn from Jons soft/social skills. Great job Jon, LIA is lucky to have a guy like you. BTW, while I was there, a guy came in with his family and mini van from NJ, he was on his way to NH but was having car trouble, he asked if there was anyway they could take a quick look and possibly repair if needed. Didnt hear what was wrong, but they took him in immediately. Him and his family were very grateful! Thank you LIA Honda!

"Great Service, Beautiful Facility, Friendly Staff."

This purchase from Lia Honda with Mary Butova was a very pleasant one. This is our 10th Honda Accord, and seems to be typical Honda Quality! Mary is very professional, spent quality time with my wife and myself. We trade every two years, and will make sure we contact Mary again!

"Excellent, Friendly Service"

Recently relocated from the UK with no credit history. Mary quickly worked this out and still gave me the option to buy a used car. She went through everything I needed to get this processed quickly (i.e. get a CT drivers license and worked out a deal on a lovely 2010 Civic and all my colleagues said I got a good deal. Would highly recommend!

"Buying/lease Experience"

E-mailed dealership for e-price on 2015 CR-V EXL AWD. Already had a lower price from out of stae dealer. LIA Honda was gratious to earn my business by matching the price. Made appointment to close the deal and met sales consultant David DeMontigny who did an outstanding job from start to fininsh. When car was delivered he sat down with my wife who will be the principal driver and explained everything she needed to know about the vehicle and also set-up three phones to the bluetooth system. I would recommend That anyone in the market for a Honda contact him at the dealership.

"Service"

Jon Alaimo is a great guy. Very helpful and caring. I know I can trust him. I live on my own and need to depend on my Honda dealer to take care of my car and me:) Jon is definitely there for me. No matter how small, hes right there to help me. Thank you so much Jon!

"The Best Experience In All Cars Ever Purchased At"

I visited LIA Honda of Enfield on a whim as I was headed to another NON-HONDA dealership. Needless to say, I never made it to the other dealership. To say the least, I had one of the best experiences I have ever had with any dealership of any kind. Having driven for over 50 years and only purchasing new cars every two to three years, I have visited a lot of dealerships. I walked in the door to a smile and was very fortunate to be directed to David Demontigny. David was professional, answered all of my questions (I always have a lot), was patient with answering them, never made me feel pressured to purchase anything, and finally showed me he knew as much about the Honda Pilot as the design engineers!! I purchased the Touring Pilot at a price that beat all other dealerships, hands down!! Go there, visit David, You will be very happy you did.

"John Alaimo"

A smooth job...on time...and done well. Honda Enfield and John are excellent thanks.

"Great Salesman"

We had an excellent experience with Lia Honda of Enfield when purchasing our Honda Accord.  Our salesman Fernando Ortiz was excellent and very knowledgeable.  We were not pressured in any way.  We had a price in mind and it was accepted with no hassles.  I would definitely recommend this dealership and especially Fernando to any prospective buyers.    Nancy and John J.

"Leasing A New Car"

Went looking for a new Accord and ended up leasing a CR-V. Want to thank Fernando Ortiz for helping to making the whole process quick and a pleasant experience. I was on my way home before I knew it.

"Service Specialist"

John Bycenski sold our family 3 new Hondas in recent years, so pleased with his knowledge and ability to help with any problems and getting best price. Recently Jon Aliamo helped out at service of one of our cars. He went out of his way to make sure everything was done correctly.

"Dealing With Lia And Mary Butova"

Although buying a new car can be stressful, Mary made it easier. We felt that we were dealt with fairly, and the process was bump free. The car was ready when promised, and was exactly what we wanted and purchased.

"Enjoyable Car-buying Experience"

03-19-2015

Having had less than enjoyable car-buying experiences in the past, I was pleasantly surprised by the low-key, no pressure sales environment at Lia Honda. John B was warm, relaxed, and personable, and went out of his way to make sure everything was in order on the used Honda CIvic we bought, and also made sure we understood all of the controls before letting us drive away. Several days after the purchase we received a check in the mail from them for $40. It seems we had overpaid on the car registration. We never would have known, but I think it says somnething that they refunded the money unsolicited.

"My Recent Buy At Lia Honda"

I recently purchased a used Honda Accord from Lia Honda of Enfield. Mary Butova was my sales consultant. She answered all my questions and made the process quick and painless. So far I love my car and hope to feel the same about my dealership as I bring my car in for services.

"Great Car Buying Experience!!"

Phil Bologna sold me a 2015 Honda Civic on December 22, 2014 and I love it!! Merry Christmas to me. I couldnt have asked for a better buying experience. I have owned many Hondas in the past, but the last vehicle I purchased was a Hyundai Elantra. It was a good car so I was trying to decide if I wanted another Hyundai or a Honda. Phil was very patient and professional. He wasnt pushy, but just stated facts about the Honda Civic. He let me come to my own conclusion. Phil is very knowledgeable. He explained the mechanics and features vehicle in depth and answered all my questions patiently. You can tell that he really cares about people and wants them to be happy with their new vehicle. Phil also makes it very clear that he is not only there for the sale, but is also there for you after the sale. He wants you to have a pleasant experience as a Honda owner. The Finance Department was wonderful as well in helping me make decisions about protecting my new investment. When it was time to receive my new car, Phil went over every possible operation of the car from how to start it (push button start) to how to make phone calls on blue tooth (paired my phone to blue tooth). He also said that I could call him at any time with questions. He checked in with me by e-mail two days after I drove it off the lot. I havent experienced the service department yet but with the Civic needing infrequent oil changes, that may be awhile. I would highly recommend Phil and all the staff at Lia Honda of Enfield.

"Great Experience Buying New Car"

Phil did an outstanding job with the entire sales process when we recently purchased our new 2014 Honda CRV EX. Purchasing a new car can be stressful but Phil went way out of his way to make the process easier for us and also did his best to meet our needs. Phil also came in and worked a full day on his day off just to accommodate our schedule. I would definitely refer new customers to Phil and would also utilize him again in the future when its time to purchase another car. I highly recommend Phil and Lia Honda of Enfield.

"Great Service"

12-20-2014

I normally do not write reviews but made a priority to write this one because of my great experience. My husband drive an hour drive with the kids to buy my used honda crv (looks brand new by the way). Mary was an excellent sales person-never overbearing and always looking for our best interests. This particular dealership in comparison to a few others I have been to had the best customer service. The whole experience was quick and easy. I will always recommend this dealership to friends and family looking for cars.

"Great Experience, Fast Service"

12-20-2014

We traveled for 150 miles for this purchase because the advertised car had the right combination of mileage and age. Very flexible dealer, met our requirements and accommodated our request to certify the car. It was a pleasant experience with little to no unnecessary sales gimmicks, the options and service offered were presented professionally without being pushy. I felt the features of the car were represented correctly and we did get the needed information to reach a decision. Fast service both from the sales rep and from the business office. One small issue related to financing where the information about a prequalified loan offer was not considered as an alternative. Overall they did gain our trust, well certainly buy again.

"A Mind-blowing Car Buying Experience"

12-20-2014

My husband and I had been car shopping for two and half weeks - jumping from dealer to dealer until he finally settled on his car. When it was my turn, I found the car I knew I just had to test drive right at Lia Honda in Enfield. With my first email, I knew this was no ordinary car dealership. Phil Bologna was on the ball! His knowledge of Honda cars was beyond impressive. I call him a "Honda Aficionado." Having had some really bad experiences prior to coming in, I was really nervous and on my guard, but Phil’s friendliness, professionalism and patience made us feel very comfortable not only with the car I wanted to test drive, but with the whole process itself. I came to realize that we were not just customers to him – we were potential life-long patrons. After the test drive, I fell in love with that Honda Civic and I knew I didn’t want to lose it. Considering we didnt go in to buy that night, we really didn’t have all of our ducks in a row, but we gave them our bottom line and I was impressed that regardless of how many curve balls we threw at them, they patiently worked with us. By the end of the evening, they were holding the car for me. And, Phil was there from start to finish. We weren’t shuffled off to someone else once he made the deal. What happened next BLEW my mind. Lia Honda went beyond anything I had ever experienced with any business. Having to depend on my husband for the car loan, Mike in Finance, got us a loan with both of our names on it so that one day I could get my own car without having to depend on my husband. In other words, Mike was helping my credit score. And, although I didn’t see it at the time, he set up a deal with the bank to keep the interest rate low by hooking in the extended warranty. What that means is that if the vehicle I just purchased ever needed any major repairs, it would be covered. I wouldn’t have to decide between fixing the car or paying the car loan. (My apologies for not recognizing that before, Mike). And, he worked the loan so that my payments would be exactly where I needed them to be, which would give me some wiggle room to pay extra on the principle. Oh, and Phil was still there - like I said, from start to finish. By the time I left, I felt as though I not only made two new friends, but two new allies. The whole experience at Lia was exceptional. They now have a life-long, forever grateful, patron. You both really touched my heart. Thank you. And, as for the car – it looks great, it runs great, its fun to drive, and I havent been this excited to own a car since my Nissan Maxima. If you want to buy a car, check out Lia Honda of Enfield first.

"Mary Butova"

12-20-2014

My wife and I recently purchased a 2011 Pilot from Lia Honda. Mary Butova worked with us on the purchase and she did a great job. We found her professional, product knowledgeable and very responsive. She also has followed up with us to be certain we were happy with a minor window repair which the Service Dept. took care of. Great job by Mary and her dealership. Jim and Julie Coleman

"Great Sales Experience!"

12-20-2014

Mary Butova was wonderful to work with. She understood what was important to me and did everything she could to help me get what I was looking for. She spent a great deal of time listening to my concerns and wishes and was willing to spend as much time as I needed to make sure I understood all of my new cars features. I would highly recommend Mary to any of my friends looking to buy a new car. She didnt pressure you because she wants to be sure her customers are happy and comfortable with their very large purchase.