"Horrible"

very pushy to make a sale they arr not worried about making the costumer happy. made many mistakes during my visit.

"Dissatisfied With This Dealer"

wasnt cleaned or "detailed" as promised, d radio was stations no stations available, had to wait a wk for d spare key and its not programmed correctly d alarm turns on when spare keg is used to unluck the doors, failure to provide me with copies of all documentations. I just want to enjoy my car and be proud of my purchase but this seems impossible to do because of their poor costumer service and lack of professionalism.

"Stress Free Purchasing Experience"

Cathy & Andrew provided me a stress free & very helpful buying experience. They were ultra personable, took care of my requests & made me feel that I was getting a fair deal. I appreciate their efforts. Suburban Subaru is a World Class type dealership.

"Owner"

I purchased a Toyota Corolla used vehicle here at Suburban Subaru. JT did the est drive with us. Great car. Great price. My daughter loves the car. About three weeks into the deal there was a rattling sound from the bottom of the car. Lane the GM got us right in for service this past weekend. In one hour the problem was discovered and repaired. A loose bolt on the heat shield. We are rolling again and very happy. Bruce

"Service With Care Get The Best For Your Kids"

My daughters car needed some minor service. She set up the appointment. Tom and JT here salesperson made sure that she was handled so that she could make it to pictures for Senior Prom pictures with her brother. There a a handful of great car dealerships in this State and I know who they are. This is One of them. You will enjoy your experience . The Foxes

"Purchase Vehicle"

After speaking with Stephanie over the phone she set up a Saturday morning on the 21st. Very nice and helpful. I met with David Jones also helpful and very knowledgeable told him what kind of vehicle I was looking for took a test drive filled out paper work left with the vehicle that day.could not have been easier.also delt with Cathy and Yvonne.Both were also very nice and helpful. I would recommend this dealership 100percent very happy customer. Lorie fortin

"Great Staff, Services And Deal!!"

Drove 3 hours to inquire about a car, gave me a great price and a great deal on the extended warranty!

"I Always Enjoy My Time @ Suburban Subaru"

Jim Sydoriak was great and very easy to work with! I have purchased 4 cars a Suburban and would recommend them to anyone. I have sent many people there.

"Jim Sydoriak"

Jim Sydoriak was very helpful in helping me, he always return my calls, and new alot about the vehicle I was looking at. And when I got stuck in a huge traffic jam, an came a hour late for my appt I still was seen as soon as I walk in the door. THANK YOU FOR ALL YOUR HELP!

"First Impressions Lasting Impressions"

Liked the idea of express oil change service. Arrived at dealership for oil change and tire rotation. Service folks were prompt and courteous and my car was taken into the service area quickly. I was told by my assigned service writer that the oil change and tire rotation would take 40 minutes. I never saw that person again. After waiting about one hour and 45 minutes I finally had enough and inquired with a second service writer about the status of my car. He said he would check and that he had heard of a problem with a car same model as the one I brought in?? I waited an additional 15 minutes and watched as the service person who said he would check my car walked by me twice attending to other customers service needs. On his third pass I stopped him and asked for the status of my car. He said they were finishing up and that the car would be ready momentarily. I asked him what took so long for the oil change and tire rotation and he replied because the express area was full to capacity my car had been brought to their full service facility next building over. His tone was less than customer friendly. Shortly thereafter a third service person brought out the paperwork and I was then on my merry way, two hours and fifteen minutes after I had arrived. Ridiculous! Never again.

"Great Experience"

Jim Sydoriak was great and very easy to work with! I love my new Impreza!

"Great Service"

Jim Sydoriak was great! he helped me with the purchase of my first new car, he got me qualified and secured a car that met my needs. Would recommend

"Great Sales Agent!"

I wrote a review earlier but forgot to mention the individuals at Suburban Subaru who were really terrific to work with. Bill Kasmarzyk (sales agent), Randolfo (manager) and Rick (service) have been courteous, informative, and patient during the sales process. Bill searched a large inventory base to find the car I wanted- color and packages. He kept me informed about the timing from selection to purchase. He was straight forward and helpful explaining all the different features, starting on one side of the steering column and dashboard and moving straight across to the really FUN navigation and music screen... He followed up with a no-pressure phone call after the purchase. I feel that I can call and ask Bill or the service department about any questions I have about the car. Randolfo made the purchase process about as painless as one could. He is very nice, and like Bill, straight forward and answered all of my questions. I felt that all of my questions and concerns were important and deserved an answer. I felt that I was buying the car I wanted and that the dealership is committed to keeping my car on the road. It is easy to make appointments online AND when I call into the dealership the call is answered promptly and the call is transferred quickly to the right person. The people who greet visitors are delightful- smiling, cheerful and helpful. The Legacy is a GREAT car to drive. I am so glad I went to Suburban to purchase my dream car.

"Excellent Service"

Every time I visited the show room I was greeted and treated with courtesy. When I call I am put through promptly to the sales agent. I never felt pressured to make the deal or to buy a car that the dealership wanted to get off of the lot. It was a very nice experience to buy a car there!

"Great Experience Once Again!"

It was our 3rd purchase experience at Suburban Subaru. Each time we had Jim Sydoriak as our car salesman. He exudes professionalism and class. He is very easy to work with and treats people with respect. We personally feel confident having Jim working our "deal." No nonsense! If one is looking for a car at Suburban Subaru, ask for Jim Sydoriak as I feel that he gives great service, each and every time! One will not be disappointed. I promise!!

"Excellent Service"

Excellent service; thanks Jim Sydoriak. Extremely pleasant and customer focused.

"Buying Experience"

Suburban has a wide and deep variety of cars. After visiting two other dealers, through the good offices of Jim Sydoriak, we were able to find the color and model of our choice on the lot. Jim was courteous and informative. He expended several hours orienting us to our new vehicle and offered to be available by phone for further follow-up advice, Given the complexity of new cars, it is likely that we will avail ourselves of his generous offer. Clearly, Jim seeks to make the buying experience a pleasant one for his customers.

"Great Attitude"

This is our third return to Suburban Subaru and thanks to Jim Sydoriaks professionalism and great attitude it was the best car buying experience yet. The new facility is top notch and the service departments thorough, fast, and friendly care of our first two Subies is a key reason we keep coming back.

"Happy Parts Customer"

After purchasing a 2006 Subaru Forester regrettably from another dealership who would not address a service issue on an advertised feature. I came upon your dealership from Subaru parts ct on the web and saw that your location was convenient to my home so I ordered the part I was looking for on your website. I received notice the next day that the parts was available for my pickup. When I went to the parts counter I was greeted by people who knew what I needed and were able to supply me not only with the part but with the drawings and information necessary for me to painlessly get the parts changed and functioning properly. I also ordered another part special order and again the part came join on time and with all the information I needed to perform the installation with no issues. And the parts from Suburban Subaru are over 10% less expensive that the other Subaru dealership who wouldnt help me out fixing the problem that they sold me. Thanks to Suburban Subaru parts and service personel I now know the way to the best Subaru dealer in Connecticut. Thanks guys

"Great Experience!"

I just got my first lease ever yesterday for a 2016 Subaru Forester and the whole process was so easy! Jim Sydoriak was extremely helpful and really cared about making sure I got the right car and that I understood everything for it being my first time buying a car in general. I would recommend to anyone looking at dealerships in the area and point them in this direction! Suburban Subaru is amazing and everyone is so friendly and fair.

"Great Experience"

great place to purchase a car. Jim Sydoriak was very personable and responsive

"Extremely Happy Customer"

My husband and I just purchased a 2016 Legacy. Jim Sydoriak went above and beyond to getting us the car we wanted. He was very attentive and made sure we were taken care of. We went looking for a car and we were able to purchase and drive home the car on the same day. I would highly recommend Suburban Subaru and Jim Sydoriak....

"Great Experience And Very Helpful With My Purchase"

I had the best experience when I purchased my new Subaru I can not thank my salesman Allen Nelson enough he went above and beyond to get a great deal and get me out of my old car he took the time to go over the car and how things work he answered all my questions I felt so at ease working with him made me very comfortable with the purchase

"Great Salesman,great Customer Service"

Our experience with Jim Sydoriak was very pleasant and easy. Jim went way out of his way to make us comfortable and not feel pressured to purchase a car. Financing was a breeze. When my wife and I are ready to purchase another vehicle we will go back to Suburban to see Jim Sydoriak.

"Outstanding New Car Buying Experience"

Being the type of people who buy a car and drive it until it doesnt run anymore, buying a new car for us is a very exciting time. Jim Sydoriak and Randolfo Cabrera at Suburban Subaru made our recent new car purchase a relaxing, fun and satisfying experience. Jim took the time to listen to our concerns, answer our questions, take a lengthy test drive with us both driving, and then took special care in helping us learn the new features of the car, resolve issues with the DMV and even install the license plates for us on the new car. Randolfo took similar measures to explain the pricing, financing and warranty options to us. We truly could not have had a better experience and in the end we feel that we got a very good deal. We highly recommend this dealership to anyone looking for a Subaru and a great buying experience.

"Great Customer Service"

I have purchased 3 Subarus and have 4 of them serviced at Suburban Subaru. Whether it be sales or service, customer service is the best I have experienced at any dealership. I have purchased 2 cars in the past 60 days and Jim Sydoriak did a great job in working with us to secure the car we wanted and to make the sale process seamless. I will wholeheartedly recommend Suburban Subaru to everyone I know who is looking for a new or pre-owned car.

"Great Buyng Experience With Jim Sydoriak"

We recently purchased a 2016 Crosstrek. We worked with Jim Sydoriak. Jim knew his product, answered our questions and yet there was no "hard sell". The dealership came through on time and within budget. Refreshing car buying experience!

"Great Experience At Suburban!"

This was my first new car buying experience, and after hearing all of the horror stories I was not looking forward to it. However, Suburban Subaru made the process a breeze and even enjoyable! Working with Jim Sydoriak was great! He listened to what I was looking and delivered. He tailored the test drive so we were able to see the car on all different surfaces, including highway and a very bumpy road. Jim was approachable and not condescending, which I really appreciated as a young female walking into a car dealership. It was clear that Jim and his colleagues made customer satisfaction their top priority. I would definitely recommend Suburban if youre looking for a new car!

"We Came Back To Suburban, Once Again."

We purchased a gorgeous blue 2016 Subaru Crosstrek from Suburban Subaru recently. Jim Sydoriak was our salesman, and a great help to us. He let us try out the three models we were interested in, and it was a great experience for us because we were able to find the perfect car! We appreciated that Jim and his cohorts were helpful and patient, because it takes time to be sure. Jim answered all our questions, and even helped us get our phones to communicate with the car we wanted. We highly recommend Suburban Subaru (and Jim!) if you are looking for a great car. Note that we really like Subaru automobiles: This is our third, all from Suburban.

"Great Car Buying Experience."

I just purchased a 2016 Subaru Crosstrek from Suburban Subaru and Jim Sydoriak as salesperson. It was an overall great experience. I had no concerns as the typical single female purchasing a car. Jim was very helpful and patient. He knew about the car and answered all of my questions. He showed me around the facility, service department, and waiting areas. I would highly recommend Suburban and Jim if you are looking for a great quality car.

"Two Words - Outstanding Service!"

We just purchased a 2016 Subaru Outback from Jim Sydoriak and Suburban Subaru. The entire experience from beginning to end was effortless, and Jims service and attention to detail was outstanding. Jim patiently waited until we were ready, got us a great price, and delivered on everything he promised, and more. If you think the Subaru is the car for you (and I think they are one of the best out there), then Jim Sydoriak and Suburban Subaru should be your salesperson and dealer. You would be hard pressed to find better.

"Great Service! Great Car!"

Jim at Surburban Subaru made this process so easy and enjoyable. He was positive and customized throughout the process to what worked for us. Great price, great interest rate, and the car is a dream to drive. Consider going Subaru and go to Suburban Subaru in Vernon to be treated very well.

"Best Car Buying Experience Ever!!!!"

I recently purchased a 2015 Subaru Crosstrek from Suburban Subaru and I couldnt be happier! I stopped in the dealership unannounced after a friend recommended them and I am so thankful I did. My previous car buying experiences have been horrendous and I was not looking forward to going through the process again but I was pleasantly surprised by the wonderful experience I had this time around. Not only did they gain a customer for life but a spokeswoman too! I had originally intended on looking at a used Crosstrek that I had seen online but found out that it had been sold. My awesome salesman Jim Sydoriak asked if I might be interested in looking at a new 2015 and immediately I assumed it would be out of my price range but not only did Jim keep the cost within my budget, he and the team at Suburban (Isacc & Lane) hunted down the exact model, color (interior/exterior) I wanted and customized it with the specific accessories I requested. They also delivered this all 1 week earlier than promised!! I never felt pressured to make a decision I wasnt comfortable with and I truely felt that they had my best interest at heart. I highly recommend that you visit Suburban Subaru for your next vehicle purchase!! Thanks again Jim!

"Comfortable, No Hassle Process"

From our overall experience, it was Jim Sydoriak that made it such a great experience in buying our new Outback. He sold me on buying into the Subaru product, walking us through the process based on our needs and wants and delivering the product on-time and at the quoted cost. Basically, we signed the papers and Suburban managed everything from financing through the institution of our choice to setting up a date for the first oil change. It was an extremely comfortable process...

"Great Experience....honest Salesman"

I cant say enough about my salesman, Jim Sydoriak. He is a great guy. I was introduced to him when I walked into the showroom and I must say that I was fortunate to have him as a salesman. I knew that I wanted to purchase a Subaru Outback and he helped me decide which options I would like for my new vehicle. Jim was very articulate and thorough in describing all the various options that were available to me. He never left any questions unanswered. I highly recommend seeing Jim if you are interested in purchasing a vehicle.. Thanks Jim.

"Terrible Service!!!"

I went in to purchase a car and before I took the car off the lot,I took the car to a mechanic for a point inspection. I was recommended to replace the front brakes,I took the invoice to the dealer,and their mechanic still insisted that I didnt need brakes,they even had the mechanic drive the vehicle and he stated that my brakes were GOOD! I still wasnt happy,I then had a salesmen get in vehicle to drive with me. He stated that I better go back to service and ask them ,"Why is your car still grinding?" By now Im frustrated! Ive been in the dealership for 5 hours. Finally the Business Manager OTIS M. Davis Jr AKA "The Fireman" Handled all my needs,he made sure that I didnt leave the dealership until I was 100% satisfied. Thanks again to Otis M. Davis for the great service. I recommend that if you ever stop by Suburban Subaru in Vernon,CT make sure you buy your car from Mr.Davis

"Our Buying Experience With Suburban Subaru"

Great place to purchase our car.John Woodman was very helpful and friendly! He knew exactly what we wanted and worked it into our budget. We fell in love with the vehicle and purchased it. Spent a great afternoon with him. I will reommend our friends there.Everyone was so pleasant and the vehicles are clean, maintenance done and ready to go for new owners! Thanks so much John! Youre highly recommended by us! New Subaru Forester Owners, Leslie and Marlene Moulton

"Car Buying Went Wrong..."

I should have done this a long time ago but there it is. We went to purchase our first Subaru in December 2014. Thierry our salesman was friendly and knowledgeable. I will recommend you to go see him if you are looking for a car. The car purchase process was everything but peaceful and we encounter quite a few bumps on the road. The first car come in was dent after extras was put in. We then had to wait for another car that was in transit to come in which took over two months. After engaging management we can say that Isaac is the man but I would not do business with Tom. Tom was rude and condescending towards us and show multiple times that he was not interested to have our business. Where Tom lacked in customer service Isaac made it up. We finally got our car and we love it. John took the time to go through everything we needed to get started and we are happy to own our Subaru. I went for service and their staff is great. We are still recommending you to go visit Suburban Subaru to purchase your vehicle but make sure you ask for Thierry, Isaac or John.

"Absolutely Best Dealership For Car Purchase"

My experience at this dealership was FANTASTIC. My sales person was amazing and somehow managed to actually make the process enjoyable. At no point did I feel pressure to buy - the sales person who helped me was the most honest and down-to-earth person. I cannot say enough great things about him. I would definitely send friends and family to this dealersh.ip

"Great Customer Service"

I just purchased my first Subaru and while i love the car, I am just so impressed with the salesperson I dealt with. Mike Kiczur was by far the best car salesperson I have ever dealt with in my 48 years of car buying. He was patient, thorough, informative and never once made me feel that I was asking too many questions or wasting his time......despite the fact that i went there four times. I went to other dealers and the first thing they asked was what price they needed to get to to sell me the car that day. I hadnt even decided which car i actually wanted and they wanted the bottom line to sell me one. Mike was the best..................THE BEST!!!

"Overall Great Experience!!!"

As soon as I got to dealership I was greeted and welcomed by professionalism all over the board. I personally dealt with Allen Nelson who made the experience that much better. His great attitude and personality made me want to get a car through him and of course he found me a perfect 2008 Impreza wrx that fit my needs. I cant thanks him and the rest of the dealership enough. I see another purchase there in the future.

"Best Dealership Ever!!!!!"

WELL I GUESS I SHOULD HAVE WRITTEN THIS REVIEW YEARS AGO. I HAVE PURCHASED SO MANY CARS FOR MYSELF AND MY FAMILY FROM THEM THAT I LOST COUNT. YOU PROBABLE WOULD QUESTION THE NUMBER SO I WILL JUST LEAVE IT AT A LOT. 20 PLUS YEARS AGO I BOUGHT MY FIRST CAR FROM THEM AND I WAS SOLD ON THIS DEALERSHIP. THEY SAY THAT A REALLY GOOD COMPANY MUST HAVE AN EXCELLENT LEADERSHIP TEAM FROM THE TOP ON DOWN.OVER THE YEARS THESE FOLKS HAVE ALWAYS HAD THE BEST PERSONNEL IN EVERY DEPARTMENT. CALL IT GREAT TRAINING, CALL IT PRIDE IN OWNERSHIP, CALL IT WHAT YOU WILL BUT WHEN OTHER HARTFORD AREA DEALERSHIPS HAVE FALLEN BY THE WAYSIDE OR CHANGED OWNERSHIP OR JUST HAD TO CHANGE THEIR NAME BECAUSE OF BAD PRESS THIS DEALERSHIP HAS STAYED THE COURSE AND AND REMAINED TRUE TO ITS CUSTOMERS. NO IM NOT A REALATIVE. IM GETTING UP IN MY YEARS NOW SO I GUESS I JUST WANT TO THANK THESE FOLKS AND THE SUBARU FACTORY IN GENERAL FOR MAKING SUCH A GREAT PRODUCT AND FOR HAVING SUCH A GREAT DEALERSHIP. SO BEFORE I GET TO CARRIED AWAY AND I PROBABLY ALREADY HAVE I JUST WANT TO SEND OUT A TRULY BIG THANK YOU TO ALL THOSE FOLKS AT SUBURBAN FOR TAKING SUCH GOOD CARE OF ME AND MY FAMILY FOR SO MANY YEARS.

"Worst Car-buying Experience"

Something has changed at Suburban. They used to be good, but my recent experience with them was the worst car buying experience ever. My family has bought 5 cars from them, but NEVER again. The service received was best summed up by one of the sales managers named Isaac. When I commented that the offer for my trade in was less than expected, he replied, "If you dont like the deal, dont buy the car. This is a popular car; well just sell it to someone else." Apparently we (customers) need their cars more than they need our business. Clearly they dont respect their customers, and loyalty to their dealership means nothing. The only reason they get 2 stars for customer service instead of 1 star is that the salesman I dealt with was polite and helpful.

"Refreshingly Amazing Experience!!!!!!!!!!!"

Just bought a 2011 Audi S4 last Wednesday the 21st - My experience was refreshingly amazing!!!! Entire team and process was smooth Katie Lewonczyk and Ed thank you for making me feel at home, you guys came through and really made this happen for me. Suburban Subaru you are a customer first dealer and this speaks in volumes! I can thank you enough you guys ROCK!!!!!!!!!

"Excellent Dealership. Honest People"

Doing business with Suburban Subaru in Vernon was an absolute pleasure. The salesman, Shaun Frias, was upfront, honest and direct. Jose Piedrasanta and the finance department were also exceptional. At Suburban they told me exactly was available, the price options and what would be available to me at my credit level. They didn’t try any deceptive tactics and the entire time I felt like they were people I could legitimately trust. It was a transparent and honest process. I would definitely go back there again.

"Unprofessional"

I last week had visited Suburban Subaru with a coupon for my oil change and tire rotation. On the coupon was a special for 47.99$ an oil change, filter change and tire rotation. Before my sesssion I referred to the coupon which special I would like. Half way through the session I was advised the tire rotation was not needed, but a new air filter was. I then referred to a lower special in which it was just a filter and oil change. Upon recieving my bill I was charged 75$ for the oil change and 35$ for the air filter. I accidentaly had blanked and not seen that the coupon was for regular oil, not synthetic. I asked why I was not advised that the coupon was not able to be used for this service to someone other than the lady that helped me. The lady over heard this conversation and immediatley got defensive and rude. Me staying calm, I expressed I thought she would have some decensy to tell me instead of paying 27.99$ for just the oil filter and oil change I would be paying 80$. She knew before she gave me the bill she had made a mistake so sent someone else over to give met he bill and took off 5$ to justify her mistake. She very rudely appologized and admitted to her mistake in the end. While I am not worried about the 50$ total difference in price I got, be aware of what is going on at all times. I am not one to get upset over much, but the inability to admit sincerely and apologize to me for this inconvenience truly shows alot. In conclusion, the person at the cashiers desk was texting the whole time and had a 2 second delay to look up when I asked her a question about where the bathroom was. Even though the actual work done has always been good, the customer service and personnel are far from professional at Suburban. The Hartford location has always been good with customer service and will be now servicing my car

"The Experience You Hope For"

Friendly, honest - just what youd hope for. You would send your mother in and trust they would treat her well;. that is the sense you get. Their $$ are very good - I checked far and wide. Very attentive internet folks, Stephanie and Britlyn. Sales Manager too. My sales guy John Workman very nice. Worth the trip in my book. I came from Albany.

"Great Experience"

Salesman, John Woodman, went the extra mile to make sure the car was what I wanted and provided great overall customer service. I can be a demanding customer but John was knowledgeable, friendly, and easy to work with. He made sure the used car looked new when I picked it up. Loan process was simple and quick and had the best financing deal around. Car price was excellent. Id definitely purchase from Suburban again and would refer friends to them.

"Amazing Experience!"

I had an awesome experience with all the staff at Suburban Subaru in Vernon. Tim the sales manager was great and introduced me to my sales rep Ketsana Syharat. I walked in knowing what I wanted and by the next day they called me and were able to get a great interest rate for the car I wanted. Jose in the Finance office was great too. They made a clerical error with the number and fixed it immediately! I can honestly say it was the best car buying experience I have ever had! I will recommend this dealership to friends and family!

"Very Impressed With This Dealership."

From the minute we were looking for a salesman to assist us, my wife and I were greeted by an Account Executive named Ketsana. We had our eyes set on a pre-owned certified 2013 Subaru Legacy practically in showroom condition. My wife and I made it very clear that in order for us to be able to afford this vehicle that they had to give us top value for our trade-in. Ketsana was very understanding of our requirements and proceeded to make this transaction a reality. Ketsana also went out of his way to go over the newly purchased vehicle making sure we understood how to operate all the options and controls that this vehicle had to offer. From the start of this transaction to the closing process, my wife and I were very impressed with this dealership.