"Parsons Buick Of Plainville Service"
I give them a 5-star rating all around because they deserve it from my perspective. ... I bought a 2005 Lacrosse brand new in 2005 from them and compared to all the other auto dealerships we visited looking for a new car, the experience with Parsons was a complete night-and-day from all the rest. ... Now, I have had every service and repairs done only by them and not once was I ever disappointed at all. ... Also, I have sat in their waiting room many times for oil changes etc. and met many other customers in there and I have to say that not ever have I heard anything but good things about Parsons and I use that as a barometer too. ... For a car dealer I am totally satisfied. .....
"Service Review"
As always exceeds all expectations. Professional, courteous, and very knowledgeable. Always willing to be of assistance.
"Tom Maxwell"
I have had my Regal serviced at your facility since I purchased it from you in 2002. I have been completely satisfied ever since yhen
"Top Notch Dealership"
The salesman, Nicholas, helped me through every step of making my decision. He was knowledgeable, patient, professional, accommodating, and guided me toward obtaining the car that met my needs. He wasnt pushy, but did provide the information and encouragement I needed to make this purchase happen. The financial people made the process seamless and helped me find my way through the financial maze. My overall experience was very positive. The extra perks that Parsons offers only serve to sweeten an already sweet pot.
"Repair Satisfaction"
The work that was done for the recall isnt even noticeable! Everything works just fine. I know that I was on a tight schedule that day and one other problem that Im having was not resolved. The touch screen on my radio doesnt always display what is selected. Navigation...the letters when they are touched display a character two or three characters over than what I depressed. Tech couldnt get it to do it, told me it had the latest software. The very next morning I hit the AM button and EX light up. Tried again, same thing. I must have depressed the AM 10 or 11 times before it changed to AM. I tried Nav right after that and I couldnt get the first letter I wanted to display. I admit that it did work the day I brought it in, but right now its turned into a nightmare again. When I get a some time after Holidays I will make another appointment to have it checked again. Joe Buchas
"Check Service Parking Assist Message"
I had made an appointment because the service parking assist message appeared on the dash. For some unknown reason the message disappeared before I arrived at Parsons. I explained all this to the service manager, Michelle Mitchell, who was very understanding, helpful, and personable. The outcome of the service parking assist was that there was no problem. If the message should appear at a later date I would once again take the vehicle to Parsons. Bob Brown
"Great Car Dealership"
Always a positive experience at Parsons. Glad to see my buddy John Vitelli, service rep par excellence.
"Salvatore"
Looked on line on Tuesday for an appointment for Friday, NO PROBLEM 7:30 am. Got there at 7:20 am went to Advisor, John Vitelli. Car was brought in at 7:30, was told of the problem (Water pump) and was on my way home by 9:00am. As I was waiting for my car I ran into Mr. Parson (owner) and he is the BEST. I live 45 miles away, bought the car there and I go back there for all of my oil changes, too. Great people to work with and talk to.
"Service At Parsons"
Good experience as usual. Always professional.111111111111111
"Parsons Buick Outstanding Service Yet Again!!"
Outstanding work and service as always. My car was hit and insurance quoted 6 days for repair..body shop had it ready in 4 days and it looks good as new!!! Thanks again Parsons Buick of Plainville for outstanding work and customer service!!!
"Our Experience At Parsons Buick "
We have been long time customers at Parsons Buick and have always appreciated the way we are treated by both the sales and service staff when we are there. Everyone is friendly and knowledgeable and we recommend this dealership to anyone who is interested in buying a car.
"Great Service, Pleasant And Helpful People! "
As always, the service was wonderful and the service adviser was very helpful. It certainly is a pleasure to work with such a caring and helpful service department.
"Great Service"
GREAT PLACE TO DO BUSINESS ______________________________________________________________________________________________________________________________________
"Perfect Fit"
Parsons had the perfect vehicle that I needed at an incredible price. Very easy process across the board.
"Always Good Experiences!"
The customer service personnel are always friendly and very helpful. If there are problems that the technician may encounter, you are always informed of them. I have been a customer since 2005 and continue to come back for maintenance as needed. I gave 4 out of 5 stars only because there is always room for improvement. Not sure where though............!
"Retired Gm Employee."
I am very pleased with my dealings with Parson Buick.
"Always A Great Experience "
As always service is above par and the value is there.
"Maintenance"
Everyone is consistently polite and helpful. This was my regularly scheduled maintenance.
"Clean Facility Yes Services?"
A simple Oil change and tire pressure check...They forgot to re-calibrate my oil gage to 100 percent, had to have someone come out and do it for me. The gentleman who did it for me said that that should have been done automatically also after I left the dealer repair shop I noticed my tire pressure had not been checked and pressure was still low. Not grave but disappointing.
"Great Dealer!"
Everyone was very friendly and a pleasure to work with. Nicholas Landry went above and beyond to get me the car that I was looking for. I will recommend Parsons Buick to everyone and will definitely come back. I absolutely love my Buick Encore!
"A Pleasure To Deal With This"
I like dealing with Parsons Buick and had for many years. Their customer support and help is always at its best. They are very knowledgable and professional. I would never hesitate to recommend this dealership to my friends and family members.
"Top Notch Service At Parsons Buick"
I had to have my car towed to Parsons recently. They quickly assessed the problem and took care of it. I had my car back quickly and the work was covered under warranty! Very satisfied as always!
"Great People, Great People, Great People ........"
One phone call.......problem solved! You will not find better people to help you with your automobile needs. Parsons Buick Co. Of Plainville, Connecticut has the finest and most professional staff you ever find. Thank you all.
"Oil Change"
26 check point is needed as a car is over two years old. Thank you
"Excellent Service Every Time"
I recently had our 2014 GMC Terrain serviced at Parsons Buick. I know I can count on the Service Department to do an excellent job with our cars every time. Thats why we buy/lease from Parsons Buick of Plainville.
"Promt And Well Done Routine Maintenance"
I recently booked an appointment using Parsons online appointment feature and was able to get a date within a few days of my request. The routine maintenance service appointment was handled promptly and my 2013 Buick LaCrosse was very well taken care of, as usual.
"Exceptional Service"
Greeted promptly and serviced quickly. All team members were very pleasant.
"Great Dealership"
I love my Chevy Malibu and Parsons made the buying process easy!!! And their service is excellent!!! Great salespeople at Parsons! I wouldnt go anywhere else!
"Buyer"
did a great job. all staff would very helpful and the work was done on time. will always come back.
"Administrator Of A State Funded Preschool"
Excellent service and very attentive to the customer
"Great Service"
Friendly helpful staff. Was alble to get an appointment quick at a time convenient for my wok schedule. Good service over all.
"Confident, Trustworthy Service."
Straight talk and personal (John V.) professional, knowledgeable service- and timely. What else would you need to feel secure about your putting your automobile back on the road. Some year the waiting room could be updated a bit- to go along with the great service. Bob Harding
"Parsons Buick"
The dealership was prompt and attentive to what had to be serviced on the vehicle. They try to keep a feeling of a family there.
"Mr. Dipietro"
I LIKE THAT YOUR SERVICE KNOW ME AND I TRUST THEM IN THE REAPIRS OF MY CAR. I KNOW THAT THEY HAVE THE BEST INTREST HOW MY CAR IS MAINTANED. IT MEANS A LOT TO ME ALSO THAT WHEN I STOP IN TO SAY HELLO THAT THE SALES MAN TREATS ME LIKE A FRIEND AND ALSO KNOWS ME BY NAME. AND IS ALWAYS ASKING ME HOW MY CAR IS AND HOW IM DOING. THIS ALSO MEANS A LOT TO ME. THANKS TO ALL TOM DIPIETRO
"Service At Parsons Buick "
After 10 years of excellent service, what can I say? ... As always, the service I got was excellent for me. I made an appointment for 7: AM and when I got there they took me right in and serviced my vehicle right away plus they found a pending problem and showed it to me and I will decide when to have it dealt with. For 10 years Ive had nothing but the best from Parsons and look forward to many more.
"They Are Still Very Good With There Service"
My wife took her car for an oil, filter change. At the same time the tires were rotated. The problem was when my wife left to go home (East Haven approx. 45 minute drive) see noticed when getting off the highway Exit 8 on Rt. 91 that a light in the dash, on. The light was for the tires. The mechanic did not do something after the tire rotation. She called but to go back 45 min. and then another 45 min. back was ridiculous. Everything else was OK, but she was Very upset and worried of what could have happened but the person she spoke to told her that nothing could happen. The person made her fell better. Overall everything else went good and she was very happy.
"Great Service"
You were very accommodating and when leaking wate pump was found during oil change took care of it. Communicated well and got my wife loaner
"Great Service All Around "
Everytime I bring my car for service everyone is curtious and very helpful. No matter what the problem is they will bend over backwards to fix the problem. All work is to done in a timely manner so you are in and out and still have time to do your other errands.
"Betsy"
Great people and Great service and an even better car so fun to drive!!!!!!!!!!!!!!!!!!!!!!! betsy
"Great Service"
I went in to Parsons for my regularly scheduled oil change and tire rotation. The technician told me there was also a recall on the parking break and asked if it would be okay to check this out while they have the car. It would take an extra 15 minutes. I was still in and out within an hour. Car is running as good as it was on day 1.
"Prompt, Efficient Service"
Purchased new replacement tire. Did not have an appointment, but was accommodated without any problems or delay.
"Review"
Very understanding business, They respected me as a customer and did not try to take advantage of my vehicle service needs.
"Great Service"
Couldnt have been any better! Courteous and timely service with quality workmanship.
"Service Excellence"
Outstanding service as always! John Vitelli and the service team at Parsons is top notch
"Bill Charamut"
my last service was with the auto body section. My car was in a accident. Bill, the service manager handled all the dealing with the adjuster and made sure my vehicle was given the care it needed. The car came out great. Thanks
"Perform On Recent Appointment"
Had an 8:30 AM appointment and the car was taken on time and given back in a very reasonable time frame. It was even put through the car wash.
"A Great Car Dr. Thats On Time For Appointments!"
The service department is always on time with scheduled appointments, and cover all of the items I need attended to. I have to say its like going to the doctor for your car. They will let you know immediate needs and fix them and point out future things you may need to have attended to soon and why. This keeps your car in the best condition it can be in and helps you maintain your cars overall good health.
"Continued Great Service "
I can always rely on John V and the service team 100%. Personable service - keep me informed on possible other services that I may need, etc.
"Virginia Butler"
Great service dept. They really care about you and your vehicle.
"Messed Up Tire"
I had a rear flat tire. As always, the people at Parsons were extremely helpful. They got me a new tire and rim and got me back on the road. I can always trust Parsons.
