"Thank You !!"
03-16-2017
A huge Thank you !! to Nick Gys for all is help with getting into a new lease with Berlin City and helping me get the car I really wanted .His customer is awesome !!
"Thanks Nick Gys!!!"
Saw the 2016 Altimas you still had for a great deal and Nick Gys made the deal happen. Traded in my 2013 that I had also bought from Berlin City. Thought Nick did such a great job for me that I got my Father in law down there and Nick did him a great deal on another 2016 Altima. Thanks again Nick. Jim Davis
"Excellent Service Department, Customer Service"
01-25-2017
Nick Browning of the Service Department has managed my repairs, and hes be great. Most recently he was my Adviser for a transmission replacement under warranty, and coordinated it flawlessly. He makes car repairs easy, and Berlin City has always been fair to me, particularly in pricing when compared with other Nissan Dealers I have experienced in the Boston Area. Thanks guys!
"Horrible"
The shadiest people Ive ever dealt with. We told them our budget and after a short time we came to an agreement. Purchased a car with them and had it delivered because I live out of state. They gave us an estimate for the tax to be paid to our state DMV and a week later we received the check for $120. I went to the DMV to pay the registration and state tax and was told the tax was actually $1800. I figured it was a mistake, which was not the case. They estimated wrong and instead of putting that $1800 in the financing we are stuck with paying it out of pocket. Also, when trying to figure out a solution with the dealership they were rude and pretty much said its not their problem and refused to help and continued to hang up on me. If you deal with this dealership dont go through the delivery process and get everything in writing. If anything does not seem right, down to the littlest thing, dont do it!
"Great Experience; Helpful Staff!"
08-25-2016
My wife and I had been in research mode for a few weeks. We devoted an entire Friday to shop various local dealerships with the hopes of making a final decision. We rolled into Berlin City Nissan of Portland one half hour before they typically closed and Eric greeted us with a smile. We were not rushed, or made to feel that we were an inconvenience on a late Friday afternoon. We had a lot of questions. We also had a lot of requirements. The Berlin City crew was patient and detailed and we were able to reach an agreement pretty quickly. We feel confident we made the right decision with the right dealership.
"Good Experience"
Nick was easy to work with, was able to find me something used that met my needs
"Happy Customers!"
I love the new car and Im really excited to call it mine. You guys were great through this whole experience. I know that my parents are very impressed by your professionalism and the ease in the process as well. All of you were easy to contact and communicate with about my car and the financing and I really appreciate that. Im very confident that my parents will look to you for their next vehicle based on how great this process was. You guys do great work, we will let all of our friends know as well. Thanks for the new ride!
"Buying Experience"
I was recently looking for a used vehicle for my daughter so i searched on line and hit on the Berlin City web site. The sales personnel immediatley reached out to me and we quickly were on way to purchasing a vehicle. The ease of this process was amazing and they jumped through any hoop to get us in the car. They literally put the vehicle we were looking at in the lot as sold so we wouldnt lose out on the opportunity to purchase. I am extremely satisfied with the experience and would not hesitate to purchase from Berlin City again.
"Great Customer Service From Nick Nadeau!"
07-15-2016
My experience with Berlin City had started out not very good with another Sales Representative in the Portland Maine office. I had sent an email to Management regarding my experience. I was connected to Nick Nadeau and went into the dealership to discuss my interest in purchasing a Nissan Rouge. Nick was great! He helped me though the whole process. I left his dealership with my new vehicle and was extremely happy with Nicks great customer service and professional attitude.
"Berlin City Nissan Of Portland"
We had stopped at a restaurant next to this dealership. Nick saw us and offered to charge and inspect the car while we dined. This saved us time and money. Thank you.
"Best On-line Deal I Ever Made"
06-22-2016
Was so impressed that I was able to get everything done on-line with the help of Nick Nadeau and Ben Roberts. The professionalism was great. I have never written a review before, but they not only made it "easy" for me but also the best experience I ever had with buying a car.
"Bad Dealership Bad Service"
Just another crappy auto dealership-after you buy the car-they dont wanna have anything to do with you. There are plenty of other good-honest car dealers-Berlin City is Not one of them.
"Great Service!"
I purchased a 2016 Versa recently and was impressed with the efficiency and professionalism of the entire staff!
"Good Experience"
Im a very skeptical car buyer so this experience was better than I expected. Nick Nadeau was great to work with - low pressure, provided lots of information and good communication. He took a full video of the car I was considering when I couldnt make it into the dealership. I got to take the car out for a test drive then a full day of use so that was very convenient. I did finance through them at a slightly better rate than I could get at my credit union. Overall a good car buying experience.
"Nick Nadeau For Berlin City Nissan Was Fantastic!"
Our purchase of a 2016 Nissan Frontier could not have been easier. We researched small pickup truck on the internet. Nick Nadeaus personal YouTube of the truck we were considering made our decision easier since we did not even have to travel to the agency to see all views of the truck and its options in a video format. The purchase was quick and courteous with all personnel being extremely helpful. We will shop here again for future vehicles. Peter and Sarah
"Great Personal Service...stacy Remembers Us"
Love Berlin City personnel...very easy to deal with....Stacy was very helpful the other day with my husbands Nissan coupe...every time Ive stopped by they are all willing to help an elderly couple like us with any problems with car phone or tires, etc
"Low Lifes"
02-26-2016
typical used car dealer called back all the time until after the sale then wouldnt answer once deal was done . car was delivered and the delivery drive(who was very nice and polite) couldnt even get get in touch with salesman. finance guy was nice until we said no to the extended warranty 20 times then he would barely talk or even look at us.car was delivered with new muffler to pass inspection which had a dent in it. and the car still had cleaning rags and trash in it i had to clean the car inside and out including the windshield which was nasty.i wouldnt even drive by this place again let alone walk in to look at a car
"Exceptional From Start To Finish"
06-08-2015
After a long search for the perfect buy, we couldnt find ourselves more pleased then when we walked out of this dealership. The level of customer service was exceptional from sales staff, sales manager, to finance staff. No nonsense kind of dealership. Would recommend doing business here without any reservation. Thank you Kalaii Griffin, Tom Hayes, and Ben Roberts. You guys are outstanding at what you do. It couldnt have been any easier!
"My New Used Murano"
04-27-2015
I did a lot of research prior to coming in and looking at a used Nissan Murano. The first car I drove did not meet my budget, but my salesmen (yes, two!) were able to find me an alternative vehicle that I love!
"Best Service Ever"
04-27-2015
I couldnt be happier with my new Nissan Xterra. I have been shopping around different dealers and no one gave me the service like Berlin city nissan of portland. The staff and the facility are all amazing. They didnt give me the run around and act as if they had one mission (selling me a vehicle I didnt want). They listened to what I wanted and made it happen fast. Couldnt imagine it going any better.
"Great Sales Experience"
04-27-2015
The salesman Nick Gys, Manager Tom Hayes, and Finance Manager Bob Valle were all great! They were easy to deal with and got me out of my old car into a new Altima I could afford.
"My New "used" Truck"
04-17-2015
I was looking for a good quality used truck. My sales person, Nick Gys did an excellent job of finding me a 2012 GMC Sierra pick up truck. Just what I was looking for. Its in great shape and he made the buying process really easy.
"Great Experience"
04-17-2015
I had a 2009 Nissan altima hybrid and was looking at trading in for a maxima. I went and there no maximas. After about a month nick called me and told me about a 2012 maxima, I went in and bought it that day! The staff was very friendly and nick was great. I love my maxima!!
"Quick Trade In,great Deal."
04-13-2015
I Bought a 2015 Nissan Rogue From Nick at Berlin City Nissan. I was in and out within a few hours. What i liked most (besided my brand new car) was the high value they gave me for my trade in. I walked away feeling like i got a really good deal. If ever the need arises, I will surely use them again. My salesman Nick was pleasant,stayed on-point, and broke my deal down into words that i could understand. I recommend this dealership 100%.
"Great Atmosphere"
04-17-2015
I bought a 2010 Nissan Altman from Nick and he made the process very easy for me. We did the majority of the process over the phone and the car was cleaned and ready to go when I hot there. Tom hayes and Patrick were very friendly and helpful as well. Thank you to the whole Berlin city Nissan team!"
"Great Service, Nick!"
04-08-2015
Bought a 2014 Nissan Rogue from Nick. He did a great job getting me a great price. They even delivered the car to my doorstep and drove off in my trade in! I signed papers at my kitchen table! They worked with me to get my monthly payment where I needed it to be. I ended up getting a new car for the same price I was going to pay for a used one. Great place!
"Great Friendly Staff"
04-08-2015
The best car buying experience we have ever had. Super friendly staff, we were in and out of there with our new car faster than anything we have experienced. Worked with us to achieve what we feel was a good deal. We will be back in a few years to trade again. Thanks Travis and Jamie and the financial guys behind the scenes, it was an enjoyable experience. Oh and we love our new Maruno!!!!!!!!!
"Great Service, No Hidden Costs."
04-07-2015
I had a wonderful experience at Berlin City Nissan. Steve Kenney was my salesman and he made this process simple and straightforward. I called on a Saturday to express interest in a vehicle on the lot, and Steve got me approved that day. I came in on Monday and he had the vehicle cleaned, inspected(they put a new battery in), and a full tank of gas. I was impressed with how easy they made it for me and there where no hidden costs. I would highly recommend Berlin City to anyone.
"Great Car Buying Experience"
01-22-2015
Great people to deal with from sales to service. The showroom and waiting rooms are top notch and you feel very comfortable here. Everyone I have dealt with here are very professional and courteous. I would recommend this Dealership to anyone looking for a vehicle.
"2015 Honda Pilot - Lease"
Friendly sales staff. I will definitely refer my friends and family.
"Terrible Service Experience"
08-12-2014
My experience with the repair dept. was beyond horrible. A part that costs $30 online and takes about 20 minutes to replace wound up costing $350. I directly asked them about their techniques and was treated very rudely and was not given any breaks when I explained exactly why I couldnt believe what they charged me. This was all because I was afraid I had a more serious problem. They also tried to up-sell a $500 brake job (I passed inspection with no issues exactly 1 week prior). Oh, and I asked for a quote on new door actuators for 2 doors, they put this into their extremely expensive diagnosis and wanted $330 per door! So, if I hadnt been somewhat knowledgable, my $350 mistake (to be fair, the local garage would have been $100, so a $250 mistake) could have been a $1500 mistake! Yikes! No more Nissans, no more Nissan dealers, Im done.
"Quick, Easy And Pleasant Lease Experience!"
07-23-2014
I recently worked with Ted Hanson on leasing a vehicle. He was extremely professional, informative, and responsive in all of our dealings. He answered as many questions as I posed and helped guide us to make the right selection without the stereotypical "sales" approach. He was a pleasure to deal with and made the process a very positive experience!
"Beware Service Scam"
07-01-2014
SCAM!! Took my Nisson Frontier in for simple repair, asked to do safety check as my sticker expired in 5 weeks. Berlin City tells me that I need front and rear breaks and rotors. Strange, since I had just replaced front pads and rotors 8 months ago!! Then the tell me that I need a new radiator because of a leaky seal. 2 other dealers tell me that the radiator is not even a part of the safety check. They handed me a suggested list of repairs for a simple $1500 - none of which was needed. Took my truck to Sullivans and it passed with nothing needing to be done. BEWARE! as pleasant as they were.
"Loving The Cr-v"
06-17-2014
I had a very positive car buying experience at Berlin City in South Portland, Maine. I had shopped around at other Honda dealers and was not impressed with the scripted sales pitches and less than desirable pricing. Ted at Berlin City Honda gave me several options and actually listened to what I had to say about what I wanted in a car and what I could afford. He was courteous, professional, knowledgeable, and thorough without being pushy or overbearing. He even stayed late to make sure that I was comfortable with every step of purchase and with my new CR-V. I was also impressed with Patrick in Finance/Purchasing who took the time to go through each step of the leasing process with me. He answered all of my questions and made sure that I understood all of the paperwork and any leasing options available to me in the future.
"Easy Car Buying!"
06-09-2014
Recently when our 4 year old Saturn started costing us more and more in repairs, I decided it was time to start looking for a new car. With all the recalls from GM and nothing helping us with the problems we had with our car, I came to Berlin City Honda. Ted was very friendly and was very patient with me! He treated me like a person and did not pressure me to make a sale. He had no problem when I wanted to go with a smaller car to better fit our budget. Ted bent over backwards to help us, and I am happy to say I am the proud owner of a new CR-V. When my Toyota gives up the ghost, I will be coming back to get another Honda from Berlin City!
"Great Honda Shopping Experience!"
Just bought a 2014 Honda Accord and had a fantastic experience! First of all, I went through Steve Gendron at Berlin City Honda in South Portland which made all the difference. Even after multiple test drives with all different types of cars, he was patient and wanted me to make the right decision. Never once did he push or seem anxious to get a deal done. I ended up not being able to decide and came back 4 months later once I figured out what I wanted. We did a lot of our business over e-mail, which really helped save time. He was always available for a test drive and he genuinely cared that I was happy with my purchase and purchase price. I would highly recommend buying through him for a great car buying experience.
"Awesome Car Buying Experience!"
I just bought my used Mazda Cx-9 tonight from Berlin City Auto of Portland, ME. The experience was awesome. I called about the car last night (at 6pm.) I spoke with Stefan who gave me a top dollar appraisal for my old trade in ($600-$1000 more than other places) over the phone. I was able to do most of the paperwork over the phone including texting pictures of our licences/insurance paperwork. They were almost unable to deliver the car today but being a holiday weekend, but I really wanted the new car for my family trip. Tracy in financials worked hard and got someone to drive it down 2 1/2 hours to NH today at 515 pm. I met him at my husbands work so we could both sign the paperwork and 15 min later I drove away in my new car and they drove away in my trade-in. They were able to beat USAAs financing rate with no headaches! I also got extended coverage at a great price. I love this dealership and wont go anywhere else in the future. Berlin City really does = easy. I love them and recommend them to anyone!
"Awesome Car Buying Experience!"
I just bought my used Mazda Cx-9 tonight from Berlin City Auto of Portland, ME. The experience was awesome. I called about the car last night (at 6pm.) I spoke with Stefan who gave me a top dollar appraisal for my old trade in ($600-$1000 more than other places) over the phone. I was able to do most of the paperwork over the phone including texting pictures of our licences/insurance paperwork. They were almost unable to deliver the car today but being a holiday weekend, but I really wanted the new car for my family trip. Tracy in financials worked hard and got someone to drive it down 2 1/2 hours to NH today at 515 pm. I met him at my husbands work so we could both sign the paperwork and 15 min later I drove away in my new car and they drove away in my trade-in. They were able to beat USAAs financing rate with no headaches! I also got extended coverage at a great price. I love this dealership and wont go anywhere else in the future. Berlin City really does = easy. I love them and recommend them to anyone!
"Honda Accord Purchase"
04-21-2014
Easy process, got a good deal, check out was fairly painless. Looking forward to seeing their construction project get finished - hopefully before I need service.
"Chris Genest"
After being talked into trying to get rid of the vehicle i am in........being honest about my credit history and trusting in this salesperson I am very hurt and disappointed. I was told that this guy could get me out of this car and bring my interest rates down and after giving him permission to see what he could do he promised he would call me the following morning and he didnt....the very next day I called him and left a message on his voice mail he refused to call me back one way or the other. This is unacceptable to me and he will never earn my trust and I will let others know.
"Great Dealership"
This was the best experience I have ever had buying a car! They truly do go over the top for their customers. I felt like a VIP and got a very good deal in the process. I would recommend Berlin City Honda in Portland Maine and our salesman, Ted Hanson, to anybody! Job well done!!
"Stewart Stone"
I recently made the trip to Portland to purchase my new 2014 honda accord the sales man Stewart Stone was great to work with and definitely went out of his way to make sure I had a great experience and got what I wanted I would definitely recommend this dealership to anyone !
"Found What I Was Looking For"
I was searching for a new car and found this deal ship online. Found the car I wanted it was the best price I could fine and they catered to my needs. I told them what I was willing to pay for the car, they accepted and now I am a proud owner of my new accord. Once the construction is done I think this place will be the best place to buy a Honda in southern Maine maybe the entire state. Great cars and great prices and friendly staff. Thanks Bill Waldron.
"Great Experience"
Chris Cole who was the sales person that helped me in the process of buying my car was very nice and a very attractive young man. He was very helpful and informative and h had an answer for every question. If he didnt know he found our for me. TraciAnn was the absolutely greatest. She was wonderful with my daughter too. I couldnt have asked for a better buying experience then I had here. Would highly recommend buying from Chris and make sure to see TraciAnn for the best financial experience. Thank you for everything everyone did.
"Stewart Stone"
It was such a pleasant experience to buy from Stewart stone & his team at berlincity honda
"Fair And Honest"
I recently bought a Honda CRV from Stewart Stone. I admit, I was dreading the whole car buying experience, especially being a woman. But from the moment I walked into Berlin City and met Stewart, I knew this would not be the dreaded experience I expected. Even though my husband came to test drive the car with me, I had told Stewart I would make the car buying decision. He directed his questions to me, not my husband. When I told him what I was looking for, he didnt try to up sell me out of my price range. And I know I came away with a great deal, and a great car. The sales staff was fair, honest, and direct. If you need a car, I would highly recommend Berlin City, and Stewart in particular.
"Honda Crv - Very Good Experince"
Steve the sales person was very knowledgeable and I felt I got a fair deal. The manager Jeff was very good as well.
"New Cr-v, Everything Went Great!"
I recently bought a 2013 CR-V from Berlin City Honda of Portland. It was my first time working with them. I shopped a bunch of dealers in Maine and New Hampshire to help negotiate a good deal. They werent the lowest price but they are my local dealer and were close enough that we decided to go with them. I did all the negotiating by email and had the price and financing agreed before going in. My salesperson was Ted Hanson, he was excellent - knowledgeable, friendly, attentive and patient as I was working my way through offers. My F&I person (cant remember his name) was also great - he did his job trying to sell me extras but in an honest and un-pushy way. We arranged a time to go in and complete the sale, and this all went great. Since buying the car Ive had a few emails and calls checking in to see how were doing, including a call from Ted to wish me a happy birthday. Great service and above what I tend to expect nowadays. Couldnt be happier with the experience and we love our CR-V!
"Made Everything I Want Happen"
I am from Vermont and when the local Honda dealer near me was trying to muscle me around I gave berlin city a call they picked up my issues and needs in a new vehicle and ran with them. the staff is always pleasant and the finance people are wizards. thank you berlin city Honda....
"Not Interested"
i had financing before contacting this dealership but still after 2 days of emails the salesman would not simply fax a purchase order to my back. in addition the 2 cars of interest found on the website where already sold. someone needs to update the inventory.
