Grappone Toyota in Bow, NH

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Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Review"


User

from Concord, NH

Recommended? Yes

Purchased? No


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ease of in and out and the shuttle is awesome. I like how quickly I can drop off my vehicle and get to work.

"Professional Service"


User

from Bow, NH

Recommended? Yes

Purchased? No


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Your service team is very capable and professional. I liked the fact that they tried to answer all my questions and help me with my needs. In addition, they finish the job in a timely manner. Hence, I am very happy with my experience.

"Service"


User

from Manchester NH

Recommended? Yes

Purchased? No


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From start to finish everyone is friendly and looks like they enjoy what they are doing. The vehicle is ready when they say it will be.

"Great Service"


User

from Concord NH

Recommended? Yes

Purchased? No


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Friendly fast service I felt like I was their only customer. They paid great attention to me. The popcorn is a great feature. Its nice to have a snack

"Great Service"


User

from Montpelier, VT

Recommended? Yes

Purchased? No


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Always taken in on time. Employees are always friendly. Service usually done in less time than told. Comfortable waiting area.

"Inspection And Report On Cars Condition"


User

from Concord, NH

Recommended? Yes

Purchased? No


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Attentiveness, comfortable waiting area, thoroughness of report on work done. long history with dealership, never disappointed. Recommend dealership often to new friends.

"Inspection And Service"


User

from Concord, NH

Recommended? Yes

Purchased? No


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Everyone were very helpful and knowledgeable. Very polite. I will definitely bring my car back for service. I also needed tired. They found me the best price. Also worked around my schedule to have them mounted.

"Extras"


User

from Concord, NH

Recommended? Yes

Purchased? No


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That my washer fluid was filled at no charge. Also, they brought the car to me at the other end of the building; I have a walking disability and it saved me some walking. They told me that I should get some new tires soon, which I know about, but didnt push me to buy from them.

"Great Service In A Friendly, Pleasant Setting."


User

from Concord, NH

Recommended? Yes

Purchased? No


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I like the ease of just pulling into the garage and being promptly seen by a technician. The facility is clean, comfortable, and everyone is very accommodating and friendly. When they give you an estimate of length of service time, I have found they are quite accurate.

"Excellent Service Encounter"


User

from Bow NH

Recommended? Yes

Purchased? No


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Great communication by the service team before the appointment, and during the pick up of my vehicle. We are very pleased with the Grappone team.

"Personable Service"


User

from Concord, nh

Recommended? Yes

Purchased? No


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The woman at the front desk....sorry, I do not remember her name...was Very personable and took the time to correct the information for my 2010 corolla.

"Great People Easy Honest Process "


User

from Charlestown, NH

Recommended? Yes

Purchased? Yes


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I liked that everyone worked together and were friendly. They allowed me to take the truck home overnight while I was trying to come to a decision on buying. That helped with a longer test drive and keeping an extra 100 miles off my vehicle

"Great Service Department"


User

from Concord, NH

Recommended? Yes

Purchased? No


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Service was performed quickly and I was kept fully informed of the work they performed. Waiting area was bright and comfortable.

"Very Poor Service And Communication"


User

from bow, nh

Recommended? Yes

Purchased? No


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nice lounge but there was a block on the View show but not on sports. make sure you tell them not to do a 2 hr check on what else they can find wrong that isnt, when you go for a simple recall that should only take 3 hrs not almost 5 hrs

"Efficient Service, Clean Facilities, Nice Staff"


User

from Franklin ,N.H.

Recommended? Yes

Purchased? No


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We arrived very early for our inspection and they fit us right in. The staff have always been so accommodating.

"Great Service"


User

from Concord, NH

Recommended? Yes

Purchased? No


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Liked that my Inspection was due in November and they asked me if I wanted it done when I was there so I didnt have to come back next month.

"Great Service"


User

from Concord, nh

Recommended? Yes

Purchased? No


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They are fast and courteous! I never have a problem getting an appt. if I have an issues, they are quick to fix the problem

"Usually Good Service"


User

from Goffstown, NH

Recommended? Yes

Purchased? No


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The wait time went over what had been told to me. When somebody did get in touch with me I was told another few minutes and it would be done. Another half hour went by and I sought out answers.

"Great Service"


User

from Concord, NH

Recommended? Yes

Purchased? Yes


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Taylor is such a great person to work with. This is my second lease with Taylor...she takes time to show me printouts of my choices and guides me in my decision. If she were my daughter I would be very proud of her. Thanks Taylor.

"Great Customer Service."


User

from Bow, NH

Recommended? Yes

Purchased? Yes


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Lori, was very friendly and helpful. And Ricky worked to get me the best rate and payments available. Overall it was a great experience.

"Excellent Facility, Great Service, Friendly Staff"


User

from Manchester, NH

Recommended? Yes

Purchased? No


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very friendly service and always inform you of any potential current problems or future problems. I have recommended people in the past which resulted in a sale.

"Great Service With Friendly Helpful People"


User

from Concord, NH

Recommended? Yes

Purchased? No


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The work is done well and promptly, advisers are friendly and great at their jobs, waiting area is very comfortable

"Best Service Ever"


User

from NH

Recommended? Yes

Purchased? No


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Prompt service and quite friendly...and free for the first 25 thousand miles...cant beat it...worth the one hour drive...modern waiting area with coffee, etc.

"The Best Of The Best."


User

from Concord, NH

Recommended? Yes

Purchased? No


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The people most of all. Plus everything moves along very efficiently so I can get in and out in the least amount of time.

"Not Sure What You Want Here?"


User

from Concord N.H.

Recommended? Yes

Purchased? No


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Fast, convenient, professional. 20 words is too much if you want someone to fill out these surveyor needs to be fast and convenient like the survice. This is a pain you cannot move on without 20 words I wont fill out one of these again.

"New Truck Purchase"


User

from Concord New Hampshire

Recommended? Yes

Purchased? Yes


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Lori was a pleasure to do business with. I feel the whole grappone team did an awesome job thank you

"Service With A Smile"


User

from Henniker, NH

Recommended? Yes

Purchased? No


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Everything. The only thing that would make it better would be to have free servicing. Other than that it cant be beat.

"Great Service, Friendly Staff, Helpful"


User

from Concord NH

Recommended? Yes

Purchased? No


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Got to visit with Lori, my sales person, and Ricky Ryan. They finished on time and the work was satisfactory.

"Graponne Toyota Service "


User

from Concord nh

Recommended? Yes

Purchased? No


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Prompt and courteous service. Graponne does not pressure customers to up sell unnecessary services. I am very pleased with Graponne Toyota.

"Great Treatment Of Repeat Customer"


User

from Bow, NH

Recommended? Yes

Purchased? No


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I feel that I was treated more than fairly, generously in fact, given the circumstances with my vehicle. Great communication as well.

"Exceptional Service With Personable Care"


User

from Concord, NH

Recommended? Yes

Purchased? No


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The staff members were very accommodating to get my car diagnosed for service quickly, as my check engine light came on two days before leaving for vacation. I was hoping to have it repaired while away, and your team worked very hard to make that would happen on short notice. Scott and Tanya from the Toyota service department assisted me. I worked with Scott for the first few days of my service. He was very helpful and had a genuine interest in answering all of my questions and helping to follow up several times with my insurance company to get answers as quick as possible. When I picked up my car, I was helped by Tanya. She went through a very detailed explanation of my repairs and how I could help prevent future issues. She even walked me through a couple of preventative measures specific to my car, while showing me. Both gave exceptional service with sincere and personable care.

"Oil Change"


User

from Concord, NH

Recommended? Yes

Purchased? No


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Being able to drive inside, being escorted inside to clerk, comfortable open waiting area. That I was told my vehicle was in good shape.

"Great Service!"


User

from Goffstown, NH

Recommended? Yes

Purchased? No


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Friendly service personnel. Attention to detail! Cleanliness and terrific waiting area with several amenities. From when you drive into the bay until you leave professionalism is present every step of the way.

"Excellent Personnel"


User

from Groton NH

Recommended? Yes

Purchased? No


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Excellent knowledgeable people with whom to deal; clean, inviting environment; whole experience was pleasant even including extra time necessary for additional unexpected service.

"25000 Mile Check"


User

from Gilmanton, NH

Recommended? Yes

Purchased? No


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The representative I worked with was very eager to help me with my warranty work. It took only 30 minutes, I was surprised!

"Easy And Fast"


User

from Concord, NH

Recommended? Yes

Purchased? No


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The Drop off and pick up were very easy. I was treated politely and given all the infor.ation I asked questions about.

"Car Checkup"


User

from Concord nh

Recommended? Yes

Purchased? No


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Easy in easy out, clean, comfortable, hospitable staff, what if I have nothing else to say? Okay THIS is a pain

"20,000 Mile Check Up."


User

from Bow, NH

Recommended? Yes

Purchased? No


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Everyone was very pleasant and helpful. All my questions were answered. The woman who met me at my truck was professional, attractive and smells nice.

"Great Service"


User

from Bow, NH

Recommended? Yes

Purchased? No


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Everyone is always pleasant and on time! The waiting area is most pleasant with plenty of room for everyone to spread out. The popcorn is wonderful(I think I have mentioned it before!) Checking in and checking out is easy.

"Happy With Work"


User

from Concord, NH

Recommended? Yes

Purchased? No


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People were polite and helpful and work was done in a timely fashion and fully explained. The facilities are very clean and comfortable.

"Friendly Greeting. Awful Online Reservation Syste"


User

from Pembroke, NH

Recommended? Yes

Purchased? No


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Friendly greeting. Awful online reservation system (why do I have to choose between 4 identical vehicles to select the 1 and only vehicle I own and for which you have done all the service for over 5 years?!)

"Great Dealership"


User

from Concord, NH 03301

Recommended? Yes

Purchased? No


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Had my truck being fixed at your collision center, took 29 days but the problem was with the insurance and the alignment center being loaded with work. The truck came out beautiful all the way around, then the truck was sent to the Grappone for inspection and new tires to be put on except the message didnt get across that the new rims that were suppose to be used to put the new tires on was not done, they used the rims that were on the truck but Grappone took care of the problem and corrected it. All and all I am a happy customer and will be back again. Thanks, Denis P.

"Oil Change Bow, Nh"


User

from Bow, NH

Recommended? Yes

Purchased? No


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Service department is organized to make the customers service experience efficient, friendly, and pleasant. Customer waiting area is comfortable and attractive.

"Service Review"


User

from cONCORD, nh

Recommended? Yes

Purchased? No


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The service reception was quick and efficient. The items to be completed were reviewed and any questions were fully explained.

"Great Service"


User

from Bradford NH

Recommended? Yes

Purchased? No


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I found the service to be prompt and the staff friendly and helpful in letting me know what will be needing repair soon.

"Service Department "


User

from Concord NH

Recommended? Yes

Purchased? No


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John is an excellent service writer who ask questions and follows up to complete the service. He is very knowledgeable and concerned for the customer needs.

"Service Experience"


User

from Littleton, NH

Recommended? Yes

Purchased? No


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The staff is always helpful and sincerely wishes the experience to be positive for the customer. The wifi made it possible for me to work while I waited for my car! Thank you!

"Everything Satisfactory."


User

from Grantham, NH

Recommended? Yes

Purchased? No


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Everything was very satisfactory. They were punctual, professional and a pleasure to deal with in every way . I can recommend them highly.

"Great Service"


User

from Manchester NH

Recommended? Yes

Purchased? No


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Waiting area ammenities. Scheduling the appointment was easy. Great discount through e mail reminder. Customer rep was great to deal with.

"Great Service And Friendly Employees"


User

from Franklin, NH

Recommended? Yes

Purchased? No


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I went for a routine check up and oil change. Everyone was friendly and the work was done in a timely manner, which is what I especially like about The Grappone group.

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