"Great Job Grappone"
Austin was TERRIFIC. He was very informative regarding vehicle trim choices matching to my needs, not only for my current purchase but for my future purchase in 12-24 months. He was professional yet personable and VERY knowledgeable. The rest of the staff were great as well. The process was thorough yet efficient and my daily schedule time constraints were always kept in mind. I like Grappones benefits of the added powertrain warranty, state inspections, and oil change reward. The no negotiating price model is wonderful. GREAT JOB everyone.
"Great Experience!"
I LOVE the marketing strategy that pays salespeople a salary and provides non-negotiable, realistic prices to the consumer!! I was NEVER good at playing the "negotiations game"-I just want the dealership to offer me the best deal possible and help me to find an automobile that fits my needs. Another HUGE factor in our decision to go with Grappone was Kevin Chagnon. He was up front and very clear about the pricing policy, made sure that we could experience various types of driving (highway, back roads) during our test drives, took us to Grappone Toyota so that we could test drive a RAV-4 and then, most importantly, gave us the time and space we needed to make the best decision for us. We almost didnt stop at Grappone, because, years ago, the salesperson we were working with chased us into the parking lot trying to get us to make a decision then, and there. Needless to say, we didnt buy a car from Grappone that year. From start to finish, this was the most enjoyable car buying experience of my life! Thank you, Kevin Chagnon and Grappone Honda!!
"Grappone Honda"
I had an awesome experience with Grappone Honda. I brought in a car from another dealership that I wanted inspected before I purchased it. I was held up in traffic and late for the appointment but they accommodated me. After a thorough inspection they invited me in to the garage to explain their recommendations. Long story short: their report was very helpful towards the purchase of the car. Every thing worked out well. The people at Grappone Honda were not only professional but very friendly as well. I would highly recommend this dealership and their service department.
"Great Buying Experience"
This was a very relaxed and pleasant sale compared to my past experiences at other dealerships. I went in with a pretty good idea of the Ridgeline I wanted to buy, and George was very helpful and straightforward, going over all the options in detail.
"Great Experience"
I had called Grappone Auto Group to find out what deals they had on leasing a new vehicle. They were so helpful ,kind and courteous. We talked on the phone and in e mails for the day going back and forth . They were wonderful and knowledgeable I would definitely recommend them to anyone looking for a vehicle.t
"Auto Repair"
04-18-2017
I have been bringing my vehicle here for almost 8 years for routine service and yesterday needed my first real repair. What was a big deal for me with my brakes making a spine tingling noise was repaired in no time at a reasonable price. I have brought my wifes cars to half a dozen other dealers over the years and nothing comes close to the service at Grappone Honda. It is a nice, casual, easy going atmosphere and I never see them push services or repairs on someone that they do not need. The same individuals have worked there the whole time and know you by name. Probably the most trust worthy repair shop I have ever dealt with in over 40 years of car ownership!
"Honda Crv Airbag Recall"
I was an hou early and they got me right in and finished quickly
"From Purchase Thru Continuing Service."
In the ten years that I have been associated with Grappone Honda (I purchased an 08 Ridgeline from them), the service has been friendly, professional, and timely. I have been treated first rate and with the respect a customer of any business should be.
"Exceptional Sales Experience"
I spent a long looking for a newer used Honda car and frequenting Grappones inventory. In January, I found it. I was very fortunate to have Kevin Chagnon as my salesperson. He along with the entire team at Grappone Honda were professional in every way. This is excellent customer service; plainly outside the norm. I discovered over the past this same attitude prevails throughout the dealership including the service department; a critical component after the sale. I have taken my Pilot to be serviced over the last three years and found them to be excellent. In all my nearly 60 years of driving & owning numerous cars, I have never found such a remarkable car dealer until now. You will be positively impressed by their genuine spirit of friendship and honest nature. I hope to trade my Pilot in a couple of years and I will return once again to Grappone Honda for my next SUV. Theyre just great people.
"45,000 Mile Service"
Service is always prompt and pleasant so will continue to have my CR-V serviced at Grappone Auto Group.
"Air Bag Replacement"
always professional, courteous and informative. Never an issue; bought the vehicle there and will purchase there when time for a new vehicle.
"Repaired, But Took Longer Than They Told Me."
2013 Toyota Tundra, in for new real Quarter panel, bumper and tailgate. Took over 10 longer than what I was told. I was told it would take a week, it actually took 17 days. I was paying for a rental vehicle the entire time my truck was in for repairs. When I drove it away I did not realize the rear back up camera was not working and both turn signals were on rapid fire. I had to drive another 90 minutes for them to fix this problem that should have been noted before it was taken out of the facility. Poor attention to detail. Asked for my yearly inspection to be done as well and that was not accomplished. I am not happy with the overall service or their attention to detail. They should have kept me informed as to the time it was going to take. If I had known it was going to be over twice as long as they told me I would have made different arrangements for a car. This cost me double what I had budgeted for a rental vehicle.
"Buying A Honda Civic At Grappones"
Buying a recent-model car in excellent condition was an unexpectedly positive experience at Grappones. Scott Kanash was a very well-informed, articulate, enthusiastic car guru. His enthusiasm was contagious & well-justified. He helped me decide between 2 nearly-identical models cogently. This car, a "loaner", has new battery & 4 new tires. Im very happy with the car & feel safe & confident driving it. Thank you, Scott! My only criticism is that I still havent received the missing users manual, after over 6 weeks.
"Underwhelming"
They were all excited, telling us how they wanted to get an excellent review from us. They even went so far as to pressure us at the end to give a review of excellent, or whatever the term was. The buying experience was fine, nothing special. The service afterward has been really underwhelming. My wife volunteered that she would not be interested in buying a car from them again.
"Excellent As Always"
Excellent service. Fair pricing. Well worth the drive to continue having my vehicle serviced there (and to buy a new car when ready) after I moved an hour away. This is the second CR-V Ive owned. However, after looking at the new model there may be a third in the horizon!! I highly recommend Ray for service, but they are all attentive/knowledgeable.
"Service Review"
It was very good and the people there were very friendly and helpful.
"Grappone Automotive Group"
My old car was totaled out in an accident. I was leaving in 2 weeks for a conference and needed to get a car quickly so I could drive to the conference. Grappone was very helpful and made the process very easy.
"Engine Light On"
Quick and courteous. Stopped in last minute when my engine light came on. Took my car on the spot and was out in an hour. Repairs complete
"Great Service"
Great 150,000-mile service for my Accord. Courteous staff and on-time maintenance.
"Honda Element"
Very pleasant, excellent customer service. Minimal wait time.
"Alan C Cilley"
I have my prepaid oil changes done here and they are very good at keeping it to about an hour.
"Honda Fit Sport - 2011"
02-19-2017
Wonderful friendly service all around! Keep up the great work.
"My Honda Cr-v"
We have leased 3 cars from this dealership and will continue to into the future. Pleasant people and excellent service on vehicles.
"My Purple Passion"
Bot only do i truly love my Honda Fit but the experience of grappne was an absolute wonderful breeze. Will keep going back!!
"Xc70 2011"
The best car buying experience weve ever had and weve had quite a few over the years.
"Excellent"
This is our second Honda Crosstour. Love the car! Only wish there was a side camera on the drivers side as well as the passenger side.
"Great Service, Outrageous Srevice Price"
The shop rates are completely outrageous. I received an estimate for a timing belt, which to them meant I needed a new water pump as well, an oil change and a tire rotation and the estimate was well over $1,000. There are plenty or reputable garages in the area that can cut that price in half.
"2007 Honda Pilot"
great place; friendly and informative sales and service staff; information provided is accurate
"Grappone"
I was able to trade my old CRV and purchase a new 2014 CRV in one day. Excellent salesman service aided a smooth process.Completely satisfied with Grappone and Honda product.
"2016 Honda Crv"
THEY WERE VERY EASY TO DEAL WITH. THEY RECOGNIZED BEING A WOMAN I COULD NOT BE TAKEN ADVANTAGE OF NOR DID THEY TRY AS ANITHER DEALER HAD TRIED.
"90000 Mile Service"
12-13-2016
Car was done in a timely fashion---new snows are very quiet.
"Car Purchase!"
12-08-2016
I had a really great experience at Grappone Honda! Ellen was fantastic and everyone was friendly and courteous. I met a number of Grappone Employees (Greg and Don) and everyone was professional and appeared Happy and I felt a no pressure environment in purchasing a new car!
"Grappone Honda 2016 Pilot Service"
12-08-2016
Very well run dealership. Staff is friendly and professional.
"Beths"
Excellent treatment with warranty repair. Although it was a labor intensive repair, it was completed in a very timely manner.
"My 2016 Honda Civic Sedan"
11-25-2016
Recall for electric parking brake was performed quickly.
"Honda"
They treat you like a person not just someone who owes a car.
"Honda Crv"
11-21-2016
Excellent service! Always bring our cars to Grappone for service!
"Honda Service"
11-18-2016
I went to Grappone Honda to get my car inspected and have my brakes repaired. The repair work was done in a very timely manner and everyone there was very friendly.
"Honda Service Appt"
10-10-2016
Service included some repairs/adjustments. All were completed expeditiously. I was able to get a lot done in the computer cubicle while I waited. The people at this dealership are all very nice.
"New Car Shopping"
I was shopping around for a car and went to Grappone Honda first to look at one. I made some call to other dealerships. The Grappone Honda dealership was up front with their pricing at every call. When one lives off the beaten path, one doesnt want to drive to multiple dealerships unless theres a good reason to.
"New Honda Hrv"
Excellent experience at Grappone in Bow! Scott was very helpful and made sure that all of my needs were met. The leadership team, especially Adam, was also super helpful! Love that they dont negotiate prices and have such extensive repairs here. Id go back in a heartbeat and am so glad I chose a new HRV!
"Owner"
Routine maintenance without issue. Done quickly and on time.
"Great Car Buying Experience"
We went in intending to look for a second hand vehicle for our daughter to commute to school with and ended up trading in my car and leasing two new vehicles. The process was pleasant and pressure free.
"Oil Change"
My wife belongs to this car and it took over an hour an a half for this simple service to be done.
"Inspection"
Good dealership. Easy to get to location. Reliable service.
"Civic"
Looking for a Honda product because I was so pleased with my Acuras but can no longer afford them.
"Honda Crv Appointment For Required Vehicle Recalls"
My husbands overall experience was good. Employees were courteous. They called promptly when work was completed.
"Always A Pleasure"
I appreciate Archies approach of a full explanation of services.
"Tire Repair"
Service took a simple problem, solved it and kept it simple.
"So Happy With My New Cr-v"
My whole experience was great! I even had my 2 young children with me and everyone was considerate of that. Also my saleswoman, Ellen, was super nice too. The only thing I didnt like was how long the whole car buying process takes, but it takes hours no matter where you go.
