"No Pressure Experience, Excellent Staff"

Super inventory, reasonable pricing, no pressure sales, knowledgeable salesman. Ben Flagg made our buying experience easy and question free.

"Great Salespeople And Dealer"

Started the process on my new Tundra over the Internet, after dealing with 3 local Toyota dealers closer to home, who all played games with me. Jameson Proko gave me a good initial offer and answered my questions via the phone, then setup a test ride the following day. Josh Beacham was my Product Specialist and he was great - he answered my questions, was considerate and polite, without being over-bearing and then he worked hard to get me the price I wanted for my Ridgeline......all told from time I arrived thru the handshake on the deal was under an hour! I would recommend Josh if you are looking for a vehicle, no matter your circumstances- he can help......he was great!

"Excellent Service!"

I scheduled my 2009 Toyota RAV4 this morning for annual New Hampshire vehicle inspection and also replacement of the tires. Service was typically efficient and complete, and my compliments to Bob Abbott, Service Advisor and the technician who inspected my vehicle!

"Car Care Plus!"

We love Bob Abbott, he is always positive and helpful, he takes very good car of my car, goes above and beyond because he knows I truly love my car- 11 years old!!! He truly is the best! Thank you, Bob

"24 Month Service"

Always a pleasure to bring our RAV4 and Corolla in for service....very efficient staff at the front desk and very clear critique of service performed. We have leased Toyotas from Irwins for years and really enjoy working with our go to guy, Geoff Cunningham. Excellent Dealership

"New Truck Purchase"

I recently purchased a new Ford F-250 from Irwin. I had a great experience. Scott Hayward was very helpful in the purchase process, he also took the time post sale to explain and demonstrate the features the truck had to offer. Thank you, Tom

"Outstanding Team Irwin Motors"

Thank you Again Irwin Auto. You make it so easy. All by phone. Searching finding and delivering. My chosen new SUV... Great Job. Mark Farow Craig and Josh... you all do it right. Mark Pizzuto

"I Will Be Back!"

My family has been buying our cars at the Laconia Irwin Motors for a while and I can definitely say that thanks to Josh Beachum, I will be a returning customer. These are good people who will take care of you and shoot straight. Josh made the process as quick as possible and really showed some hustle to get me into my vehicle. I will be back and when I am I hope Josh will still be there!

"My Only Place To Buy A Car And Service A Car"

Outstanding in their sales as well as their service.

"Thanks"

Drew, was a big help in helping me buy a used pickup. He was willing to go the extra distance in helping me get the best price possible. I am completely satisfied with my pickup and would gladly buy from Irwin again. Thanks,

"Well Be Back!"

Our experience w. Adam Vogler was awesome - respectful discussion and a great deal on a great car.

"Great Car, Not So Great Service"

The sales process was an easy going process. I chose my car from their website, called to check availability, and visited the dealer to inspect and test drive the car. After the transaction was completed, I received my documents and went on my way. Unfortunately being a first time buyer, both the seller and I neglected to present the title for the vehicle. I discovered this when I was at the DMV attempting to register the vehicle. Thats when things turned for the worse. I attempted multiple times to discover the status of my title and only after 6 calls, 2 managers, 3 sellers, an operator, and several hours of attempts did I reach my original seller. The seller was actually surprised when I asked for the title and its location and subsequently discovered that it was still at the dealer. After which I promptly picked it up and no other problems arose. So bottom line is the online sales process is excellent but the corresponding service is hit or miss, leaning more to miss.

"Bob Travers And Irwin Are Exceptional."

Easy and relaxing car buying experience with Bob Travers and the team. Showroom is welcoming everyone says hello. Bob was easy to talk to and answered all of my questions.

"Great Experience Buying My New Car!"

Just purchased my first car at Irwin yesterday. They worked really well with me to make the purychase fit my needs and for it to be reasonable. Geoff Cunningham was very helpful and took time to explain many details about the car’s features and more. Josh Glazier from the financing department helped me get into a great situation to keep me protected. I will likely be working with Irwin for many years to come.

"New Rav4 Owners From Boscawen, Nh"

We went to Irwin to look at used cars, thinking it was all we could afford. We appreciate how patient Betty Ballentine and Bob Travers were in educating us to all the pluses and options of leasing. We never felt pressured and having been in sales, I was impressed by their product knowledge and professionalism. Dennis Marhefka (I took his card) did an excellent job of taking us through the financial part of the transaction. Though I did tell him that Toyota ought to do something to reduce the number of times our signatures were required! We will definitely recommend Irwin to others! (Weve already told family members.)

"Great Experience Buying My New 4runner"

Chris Kelly was very attentive to details and patient in answering my many questions as I considered buying a Toyota for the first time. He is knowledgeable and sincere and went out of his way to find me just the car I wanted. The entire team I met with at Irwins was courteous and helpful. Easily the best car buying experience Ive had.

"They Sell Quality Used Cars"

We worked with Scott Hayward, who was very helpful and knowledgeable. We bought a used 2010 Toyota Corolla. Irwin had made sure the car was in good shape by servicing it thoroughly, e.g., they put on brand new front brake rotors. We were impressed, and would go back to them if we again had to buy car.

"Very Happy"

Eric and Jameson helped us with our car purchase. Were both retired and wanted to get the best bargain we could. We are very happy with the price and the buying experience. We were also happy with the car knowledge and how it was explained to us. thanks, bob & Jackie

"Irwin Automotive Group Great Prices And Service"

I bought a great used Ford Edge at Irwin Automotive Group. It has a 5 star rating for safety. It had one owner, no accidents and low mileage. It is a 2014 that looks and drives like a new car. Howard Cullen was very helpful in my selection. I needed a car that was sturdy and sporty. The selection of cars at Irwin is amazing. You cannot beat their prices.

"Buying A Hyundai Tuscon"

My visit with Irwin Hyundai was very pleasant with several choices available. I would recommend Irwin Hyundai to all my friends and family !!

"Good Impression Turned Sour"

On September 1st I made arrangement to go and view a 2005 Chrysler Town and County at 5 pm. I had sent an inquiry the night before. It was agreed it would be held for me so I could view it as it was a 2 hour drive for me one way and I didn’t want to make the long drive and get there to find the car was not there. I wanted to go in earlier, but there was a few items they were still servicing the car. When I got there, on time for my appointment, the van was out on a test drive with another customer, despite my appointment and hold on the car, however they did make sure that I got to test drive and gave me first choice on the choice on the car. This eased my concerns as they honored what was agreed upon early in the day. I love the van and feel like I got a great deal on it. However, after the purchase, the headaches began. I paid cash in full for it and was sent home with the promise that Tuesday the title would be overnighted to me and I would get it Wednesday. It never came. I thought ok no big deal I will wait a couple of days and if by the beginning of the week it didn’t arrive I would ask about it. They wrote to me first requesting the Maine Title Application back as they needed to send the title and the application in to the state for me. This was in error, as I paid for the car in full and didn’t get a loan for it. I need a title in hand in Maine to register an out of state dealer purchase. My city hall told me not to send it back and have them mail me the title, because if they filed the title registration I couldn’t get plates and register the car until the state of Maine sent me a title which would take 4-6 weeks after Maine received the application. We sent several emails arguing back and forth over the issue, till they finally realized it was a cash deal and I and my City Hall were correct that they needed to send me the title so I could register right away and not wait months to do so. I was told the title would be mailed that day, 9/12, but it wasn’t mailed out that day, as I didn’t receive it till 9/14.It was mailed next day UPS, which means it didn’t go out till the 13th however I was pleasantly surprised they mailed it to my work address as I requested several times. I was half afraid when I didn’t get it on 9/13 they incorrectly sent it to my street address where I can’t receive mail or packages and it had been sent back to them. That is what I was expecting to happen to be honest. To bring this to a close, the car is great, I will need to replace the weather cracked tires that came with it before the snow flies, which wasn’t pointed out to me but the van runs amazingly, I’ve had no issues since buying it and it was a good deal. The salesman who greeted and helped us when we showed up was awesome. But the finance department leaves a lot to be desired. We first left with a good impression that unfortunately quickly turned sour. My husband said next year he wanted to come back to buy a new car for himself and said this would be a great place to buy future cars as well but the issue with receiving the title and how it was handled has both of us agreeing that we won’t be back.

"Very Pleasant Experience"

We were in and out in an hour Craig was great, no pushy salesman here. This is the first car I have bought from Irwin but after this we will definitely be returning customers. Thanks Craig and Irwin for being easy to deal with you make it easy to buy a new car.

"I Was In Today For My 2017 Ford Edge First Service"

my 2017 Edge went in this morning for its first service appointment in the quick lane and it was quick , I was impressed and I am very happy with my car.

"To Find A New Car - Highlander."

I worked with Geoff Cunningham. He was excellent to work with. he was kind, he did a great job explaniing the car to me and making sure I understood how it ran and all the features it had on it. I would certainly do business with Geoff again in the future, along with Irwin Toyota!

"New Toyota Tacoma Sale"

Initially dealt with Mark from the internet sales department who gave me a great couple of quotes at very good pricing and then followed up with Scott Hayward of the sales department to complete the transaction. Straight forward negotiations and fair pricing vs. other dealers I visited had me buying from Irwin!

"Buyer"

Great salesman down to earth friendly and I was very pleased with his ability to stay focused on the sale and have general conversation would recommend Adam Fogler to any one looking to buy a new or used vehicle He does a great job Thank you Adam !

"You Wouldnt Let Us Take The Truck Out Of The Park"

09-06-2017

We wanted a truck and they let us just drive it around the parking lot so we tryed it there parking lot. We liked the truck and would have probably bought it if they let us have a real test drive. We even told them that we didnt care if they went with us on the test drive. So we went to an other dealership and they sold us almost the same truck that they had. We have bought two other vehiculs from them and took them out on the road. I dont know what was there problem, but we dont buy without a real test drive.. we probably will never go to them again for a car or truck....

"Terrific Service"

Have used Irwin for years, both for vehicle purchases and maintenance. Expert, prompt and courteous service always. They are a great bunch!

"Routine Maintenance"

Routine 5000 mile check-up. Everything was explained completely. Took less time than they had me prepared for. Plus a free car wash at the end!

"Couldnt Be Happier"

Michael was our salesman and he was so incredible. He was extremely helpful and kind without being pushy, like some salesmen. The whole buying experience was wonderful.

"Good Deal"

Worked with Geoff and Jameson. Got the vehicle I wanted at a good price. Geoff made the whole unpleasant situation pleasant. I recommend Geoff whole heartedly.

"I Love Irwins And The Quicklane Staff!"

Bill is amazing and answers any and all questions I have about my Toyota RAV4! They do amazing Work and the staff is always so friendly and nice and they greet everyone with a smile, even the mechanics! I just had brakes and rotors put on my SUV and they did amazing work!! They are honest and upfront! The free car wash is always a plus ¿

"Irwin Customer"

Nick Courchaine met me as I entered the service shop at Irwin Toyota. Within a minute he had registered my appointment needs and lined my vehicle up for servicing. A 20 minute time elapsed, while I read and napped, and he returned to say the vehicle was ready. The speed of service is exceptional, but I wasnt in a hurry. Equally important and excellent was the thoroughness of the servicing and review with me. Nice work, Nick. My only recommendation for improvement would be to talk more slowly to the customer.

"Satisfied Customer"

Chris Kelley was great to work with and helpful in every way possible throughout the entire buying process. Ive never had such a great experience at any dealership before and I look forward to a continued relationship in the future as I will take my vehicle to be serviced there always. Thank you Chris Kelley!

"Bob Traverswas Exceptional!!!"

My wife and I shopped around for days for a new Toyota Sienna. Other dealers couldnt match the price that Irwin Toyota did. Not only that but there integrity and there respect for the customer is unmatched. We will definitely buy from them again!!

"New Car"

Always treated well. I plan to return for all future purchases.

"Great Car Buying Experience"

This is the second vehicle I have purchased from Irwins and the experience was great just like the first time. Sam Bragdon was my salesman. What an awesome guy. He even washed my truck himself because the detailing department was a little backed up on a Saturday. Highly recommend Irwins if youre looking for a Tacoma. They have a "yuge" selection.

"Gene Meiers, Sales Agent"

I am very pleased with the efficiency and service I received while buying a car on a very short time frame.

"Great Experience"

The Internet Sales Manager Kristina Cassidy and Product Specialist Craig LaChappelle were great to work with. Their responses were exceptionally timely and Craig was very helpful throughout my buying experience. I would recommend Irwin Toyota to anyone looking for a new/used vehicle. Great dealership.

"2017 Wrx Sti, Great Buying Experience"

Erik Faro was beyond helpful during the process of buying my vehicle! Thank you irwins and Erik

"Very Easy To Deal With"

My wife and I have spent 1½ years researching which car to purchase for our retirement and Toyota Avalon made every list we saw. However, finding a nearly new used one proved to be difficult due to a high retention rate. That left us looking for a new model we could afford and a dealer with a decent selection from which to choose. Jameson Proko from the internet sales department of Irwin Automotive Group was the only one to contact us when I made an online inquiry. He quoted us a better price than we could find anywhere and Scott Hayward at Irwin Automotive Group made the purchase decision and process painless. Even though we are nearly 2 hours away, they are delivering the car at no cost to us. It has been the best car buying experience we have had.

"Lease New Highlander"

This is the second time we have purchased or leased a vehicle through Irwin Toyota. Geoff Cunningham is the best sales person I have worked with. Geoff is honest, straightforward, and there are no surprises. Geoff does what he says he is going to do and gets it done timely. I would not hesitate to buy another vehicle through Geoff. In addition, Irwin Toyota is fair with their pricing. Their pricing appears to be better than the other NH Toyota dealerships.

"Review On Recent Truck Purchase"

My wife and I were very pleased with our recent experience purchasing our new 2017 Ford F150. It is a huge decision to buy a new vehicle, and we are glad we did it at Irwin Ford. As far as the dealership itself is concerned, we were so fortunate that, due to the vast inventory, we ended up with exactly the truck we wanted, right down to the ruby red! We went in with a "wish list," and Irwin had the truck we wanted on the lot. We didnt have to compromise on anything. Dennis did a great job walking us through our vehicle warranty and protection options. He is very friendly, knowledgeable and good to work with. Scott Hayward in particular made our experience outstanding. At no time did we feel pressured or rushed. He is very personable, listens well and is very responsive to questions and concerns. He was equally effective both in person and in telephone exchanges. In the future we would seek him out for any car buying needs, as well as recommend him to others.

"Efficient Buying Process"

We purchased our Tacoma through Bob Travers and had such a positive experience! He was polite, knowledgeable, efficient and no nonsense! I have purchased two Honda CRVs in Manchester and the experience I had pales is comparison. When it is time to replace the Honda I will seriously consider a Rav-4. Simply because I know I can walk through the door and be respected!

"Outrstanding Sales And Finance Service"

I f I am in need of a new or used car I would be sure to have Eric Faro to handle my needs excellent service !!

"Howard Cullen Excellent"

Howard Cullen excellent to do business with. Very curtious, patient and professional.

"My Experience At Irwin Motors"

I had been shopping Toyotas and actually had dealerships that did not call me back. I called Irwins, Steve Frateschi, was my first contact there. He was helpful, kind listened to what I was saying and got right back to me. He found answers to some questions I had and played no games. Came back with good numbers and when I told them what mileage I needed, they listened and gave me pricing with that amount of mileage, which did not always happen at some other dealerships. I told him what I was looking for and he found it. After a few days, we were able to get the pricing where we both were happy and at this point he sent me over to Glenn Buehl. He was efficient and got right back to me when I asked questions. I was able to drive to Irwins and meet Glenn. He went over the car thouroughly, was organized and knowlegeble. He helped me with everything including getting my stickers off the car and I would ask for him and Steve next time I need a car. Dennis the Sales Manager offered me maintenance insurance, explained the benefits of having it, and did not pressure me when I said no . He tried to sell me the benefits and expedited the buying process. It was one of the nicer car sales I have ever had. All 3 gentlemen were great to work with and I would recommend them to others.

"Love Our Toyota Venza!!"

Bud Sickinger the man to see about a used Toyota. We are thrilled with our CPO Venza!

"Our New 150"

I came in knowing what I wanted and Craig LaChapelle was quick to avail it to me from the current inventory. I have been using another dealer for the past 17 years. Irwin beat every other dealer I checked with over the past 2 months.

"Great Experience"

An overall great experience, I shopped around quite a bit before I bought, Bob was by far the friendliest salesman Ive met to date. No rush no pressure. Actually took his time And convinced me to wait for a better deal than the pre approval I came to the dealership with.