"Painless Car Buying Experience!"
Everyone I came in contact with was personable, knowledgeable and honest. The financing and trade-in process was the easiest Ive ever encountered in the last 25 years. Carey reviewed all my new car features with me and thoroughly explained them all.
"Mr. Robert Klimm"
Today we bought two Hondas (Pilot and Crv) from Keith Ladd! Keith made our experience very easy and pleasant. He was very knowledgeable and easy to work with. We would highly recommend him!
"One Thing After Another.... Awful!"
Initially made contact via phone to inquire about a Honda Pilot. When I questioned why a friend just bought a Pilot 2 years newer then the model I was looking at and with less miles for LESS money, I was given some crap answer... I should have been smart enough to hang up and shop at another dealership. They were so eager to sell the car to me, they offered to deliver it to my door, which sounded amazing! a delivery would save me over 3 hours of driving/childcare etc. So the salesperson delivered (at night, which was a poor choice) ALL the paper work from the finance dept had my last name misspelled. I enjoyed the Pilot and decided to make the purchase. Upon closer inspection to the paperwork, I noticed two $800+ charges. One for Gap insurance the finances dept told me was "included" and the other for the service package I purchased but the amount was more then we discussed over the phone. Then, an interior light wasnt working properly AND they delivered me a car with NO inspection sticker and gave me the run around about getting one at a local Honda Dealership. The ENTIRE point of delivery was to avoid driving to Manchester from my town, which is 3+ hours of driving with THREE little kids! Finally after a strongly worded e-mail a manager called me. He offered to have someone come to my home, pick up my Pilot and have the inspection sticker placed and light serviced. Perfect! what service. The salesperson brought me a CR-V for the day, leaving me with the WRONG remote, luckily I called her before she got to far away and she returned and gave me the correct remote to start the loaner car. Not impressed. The next day my Pilot is returned, but the return driver has ZERO info regarding the light, he was just told to deliver the car... sigh! So another phone called and phone tag to find no issues were found with the light. its magically working now. The kicker! The part that made me write this warning of a review. When I spoke to the finance dept and deiced to purchase the maintenance package, Oil change/tire rotation/spare key/inspection for three years... I asked very clearly and more then once WHERE those services could be rendered as I didnt have time to drive 3+ hours for an oil change etc. she assured me of the local places near me, I even wrote them down. She told me I would get a coupon book with locations listed and all I had to do was present the coupon when service was needed, how easy, right? WRONG! I finally got my coupon book in the mail today, guess where the services must be provided? Yup, Manchester NH. The EXACT opposite of what I very clearly and directly asked BEFORE spending $800 on a plan that is literally a pain in my butt and a HUGE inconvenience to me, my family and more importantly my children. Not to mention the gap insurance that was supposed to be included in the deal, I could have got for FAR less through my own insurance company. I am baffled at the lack of communication, customer service and clarity of information provided during this process. Not to mention my entire loan was sent to the bank with incorrect spelling, thankfully the bank CSR was intelligent, helpful and extremely helpful getting my documents corrected. Had to wait to register my car due to incorrect spelling on the title paperwork. I cannot recommend this dealership to anyone, its been one headache after the next! Looking back, I got a bum deal. They were NOT at all willing to work with me to meet my budget, or truthfully answer my questions. Thankfully the Pilot meets my needs and fits my family well. Its poor on gas, but I knew that was the trade off going from a Subaru to a Pilot to accommodate the children/dogs/gear. Hopefully i do not face any mechanical issues with it and can trade it in for a newer model in a few years, I know exactly where I dont be going for a trade-in. If you are shopping, keep going.. Auto Fair Honda is not the place to spend your money!
"Autofair Honda Manchester Nh Is Simply The Best"
HI IM BIKER JOE, THREE TIMES THIS MONTH MY WIFES HONDA CRV MADE THE VCT ACTUATOR NOISE, SO MY WIFE & I TOOK HER HONDA CRV TO AUTOFAIR BECAUSE IN THE PAST THEY HAVE BEEN SIMPLY THE BEST. IN SERVICE, CHRIS SILVERA (AKA) SHARP DRESSED MAN .. WAS SO PROFESSION AND DID A GREAT JOB AT GETTING MY WIFES CRV IN FOR THE UPDATED VCT A. AND WAS SO GENEROUS TO GIVE US A BRAND NEW HONDA TO USE FOR THE DAY WHILE THEY DID THE UPDATE. I MUST TELL THERE POPCORN THERE IS GOOD . THEY TOOK MY WIFES CRV IN FOR SERVICE SO FAST AND SET US UP WITH A AWESOME HONDA TO USE .. WE DIDNT EVEN HAVE TIME TO FINISH OUR POPCORN. HE HE HE NOW THATS FAST SERVICE. THEY ALSO DID A FREE OIL CHANGE AFTER THE REPAIR. ALSO THE SPECIAL THANK YOU TO THE AUTO PREP DEPT FOR TOUCHING UP THE PAINT ON THE TIRE RIM, THEY DID A GREAT JOB .. LOOKS BRAND NEW. HONESTLY THIS DEALER HAS BEEN AWESOME. YOU KNOW ITS NOT JUST ABOUT BUYING A NEW OR USED HONDA , ITS COMING HEAR AND KNOWING YOUR GOING TO BE TREATED RIGHT AND GETTING THE BEST SERVICE. THATS WHY A WHILE BACK I BOUGHT TWO NEW HONDA CRVS MMM THERE SIMPLY THE BEST ... BIKER JOE
"Awesome Service"
Hi im BIKER JOE, i took my wife CRV to Honda Autofair in Manchester N.H. for Service because her battery was very week and i have been Charging it every 3 weeks to keep it Full Charged. so i took it to Honda Autofair and Service Manager Rich ST Jean put in a New Battery to make me a Happy Customer. My Service Appointment was so QUICK , They were FINISHED before i could even get a bag of Popcorn and sit down. HE HE HE i want to give Rich a Very SPECIAL THANK YOU FOR ALL YOUR HELP. Your the MAN .. Thanks Biker joe
"Slow Service."
It took two trips to the dealership to replace the receiver on one seatbelt. They were told what the problem was before the first visit, yet they had to order the part. On the second visit, they had no information as to which seatbelt had to be repaired.
"Phenomenal Dealership And Exceptional Service Dept"
I Bought 2 New Honda CRVS in 2014 from Honda Autofair in Manchester N.H. and i LOVE them, Its been two and half years and i can still HONESTLY tell you, This is by far the BEST DEALERSHIP to buy your Next Vehicle. I had a problem, i heard a noise on first start up when the engine was cold. and it was not every day. so this noise was very hard to Duplicate. The Dealer gave me a Brand New CRV to use while Service Managers Rich ST Jean and John ST Hilaire and Service Tech Tommy Orleans Diagnosed my CRV every day. Well they NEVER Gave up NEVER. They found a faulty timing chain tensioner and went One Step Further and also put in the New Updated VCT Actuator and did a FREE Oil and Filter change. The Service Dept. is EXTREMELY KNOWLEDGEABLE They did a Awesome job Resolving the problem, There the BEST. when i picked up my CRV i could not believe how clean it was. they had there Bodyshop PREP Dept. Wax and Buff my CRV at No Charge and they did a Amazing job, my CRV looked as good as the day i bought it. MR JASON LACROIX was Very Caring and took the time to Listen to my Concerns. he is such a PROFESSIONAL MAN. He said BIKER JOE you have NOTHING to WORRY about, Me and Honda will Stand Behind You and We will make this RIGHT. Well that as a Owner of 2 Hondas CRV made me Feel Very Comfortable. That is just what i wanted to hear. That is why MR JASON LACROIX You Have The BEST DEALERSHIP i have ever Dealt With, Its PHENOMENAL. So if you want a Great Vehicle and Exceptional Service go to HONDA AUTO FAIR. They Treat you Right. P/S A Special Thanks to Steve and Mary Beth in Service BIKER JOE
"Fantastic Customer Service Despite Hiccup"
I really have to hand it to Jason and Rich for going above and beyond in helping me with my car. Six months after purchasing a used Civic from Autofair, I discovered it had a manufacturing defect. True to their word, Autofair stood behind the car theyd sold me and went to bat for me when the cars warranty extension wasnt honored by my now-local dealership. Eventually, I got the car fixed, good as new, with Honda covering the repairs. I wish the car hadnt had the problem to begin with, and I wish it was a simpler fix, but the attention I was given by Jason throughout the process was top notch and I will be forever grateful.
"Ticking Time Bomb"
I was very disappointed to learn six months after purchasing my car (when taking it in to my mechanic for regular maintenance) that it faced enormous repairs to its cooling system and heater core due to 1+ year of neglect and poor maintenance. The cooling system was filled with brown sludge which the mechanic showed me. I was told repeatedly when buying my car from Lucas Dobrow at Autofair that, although I was buying my car "as is," Autofair "stands behind each car." I asked Lucas what that meant concretely, and was told that the Autofair crew checks out each aspect of the car to ensure its condition before selling. Clearly, this did not happen, and upon calling to discuss the issue, I was told that the word of two separate mechanics didnt matter, and Autofair could do nothing for me. As a large business they dont seem to care too much about individuals, and next time Ill be sure to find a smaller community dealer.
"Unprofessional, Has No Regard For Your Time."
This has to be one of the most unprofessional places we have ever attempted to buy a car from. Saturday we inquired about a vehicle in stock. Due to the bad weather we could not make it there to see it(we live in Dover). We scheduled an appointment on Tuesday. I received calls confirming on Monday, one a few hours before our appointment Tuesday. We drive to the dealership only to be shuffled to the manager while we "waited" for our sales person. Only to be told that they had sold it. The sales manager during the wait, is telling us crap like "cars like these move fast "we sell all these cars,yada , yada, yada". You dont have to common decency to contact us and tell us you sold it? Then you think we are going to buy a different car from you? If you want to buy cars from people that have no regard for your time. Obviously dont care if your going to be customer or not. Good Luck, I dont do business with people like this.
"Love My New Cr-v"
This past weekend, my husband and I bought a new CR-V at Auto Fair Manchester. Car buying is not always an easy experience. Working with Jim Thatcher and the team at Auto Fair was easy and painless. Jim moved through the process at our own pace, coming in early to work out paperwork after starting late the afternoon before so I could test drive. Jims low key, laid back manner removed the stress from the situation and let it be the exciting experience it should be!
"Autofair Honda Is Awesome"
Bought a pilot from autofair honda and it was a great experience! From start to finish, sales,finance and service! All were awesome! Thanks Autofair
"Went For An Oil Change, Got A New Car!"
Bought a new car from Cary, best salesman ever! He made everything so easy for me. Tony the finance dude is as well awesome!! I would and have recommend them for anyone looking for a new car !
"Great Used Car Experience."
Fast buying process. Fair price. Would highly recommend.
"Product & Service Are Excellent"
I continue to purchase and service all of my cars at Auto Fair Honda for two reasons: an excellent product and consistent superior customer service from Randall in the service department.
"Excellent"
Bought first car in almost 15 years. Joey made the process easy. Very friendly and good service. No pressure. Would recommend to friends and family!
"Excellent Service!"
Our sales representative was Richard Gutierrez. We walked in not thinking we were going to buy a vehicle but with easy no pressure and great service we walked out with exactly what we wanted and in the price range that we could afford. Thank you so much Richard and to auto fair Honda for making car shopping easy and a great experience!
"William Charron"
Great experience from Autofair Honda with Jeff Shatney
"2016 Honda Cr-v Owner"
Lisa Gendron and Chantelle made this the best car buying experience I have ever had. If not for them I would not have bought the car.
"Highly Recommend"
I came in a few weeks ago to see about trading my 2014 crv for a new one. I ended up with a 2016 crv and finally got the color I wanted. Derick Sanders and my sales guy Lucas were amazing! They were both very helpful at getting me the payments and color car I wanted. I highly recommend autofair Honda.
"Wicked Awesome!"
Awesome experience!!!!!!!!! Love the staff!!!!!!!!!
"Cr-v Buying Experience"
I recently purchased a new Honda CR-V from AutoFair Honda; there were a few issues on delivery, but the Sales Manager, Andy Moser, went to great lengths to rectify the issues to my satisfaction. I would recommend this dealership!
"Great Place"
This was a great place to buy my truck they were very friendly and they never feed me lies. They tried very hard to get me a loan and Im very happy they could and I could drive away in the truck that day, thank you
"Rich S - Nashua Nh - 2016 Accord Sport Sensing"
This is by far the best car buying experience I have ever had. I dealt with Jamie Gitschier and Ron Wilson. These guys made this process very easy and simple, took the time to go over everything in a timely fashion. Their knowledge of the Honda product and getting me into the right vehicle was seamless. There is no other place to buy or lease a vehicle, these guys are top notch and nobody is better than this. I will be back to buy more vehicles in the future, and will refer friends and family to do the same! Thanks very much again to both of you, couldnt be happier.
"Owner Of A New Honda Cr V, Auto Fair Manchester Nh"
I just bought a new Honda CR V Ex L from Auto Fair Honda in Manchester, NH. My salesman Sammy Khatib was a pleasure to deal with. He addressed al my needs and made sure that l was buying the right vehicle to fit them. I with very pleased with the negotiations in the price of the vehicle and when finished I felt I had received a very good deal. Sammy and all the other Auto Fair staff Managers Chris Berry and Shantel, Customer service rep. Joe Reardon and the Financial Manager were all exetremely professional and geared to the highest quality customer service of any auto dealership I have ever dealt with. They take the stress normally associated with buying a new car and turned it into a pleasurable experience. Many Thanks to Auto Faif Honda A happy customer Bob Pickell
"You Have Just Lost A 20+ Year Customer"
This was the worst car buying experience ever! After 20+ years buying from and recommending Auto Fair, I will never go back. After being ridiculed at Auto Fair Ford, thanks Manager Alex -- you are a very classy guy, I did purchase a new 2016 Pilot at Auto Fair Honda and now I am not even sure I am getting the navigation that I have paid for and was part of the deal. Received a phone call this weekend offering to exchange my new 3 week old Pilot for a NEW exact one with navigation for $30 more a month for the term of my loan. Ha ha, now thats funny, is this their way of getting my navigation? I hope all this works out, but I will never buy here again and I will not be sending any friends or family their way either.
"2012 Honda Civic For Service"
Its not often that employees are recognized for doing their job, however since I started going to AutoFair Honda last year for my 2012 Honda Civic and I have to say Ive received great customer service when checking in. My service advisor Brandon Rae who Ive had the last few times Ive come in for service has been exceptional! Hes always very nice and always smiles even when he is very busy which is often. Last year I needed tires for my car and he was so upfront and honest that I purchased the tires from him/Autofair. Brandon has made my experience a pleasure to do business with AutoFair Honda and I hope to continue with such great service.
"Bought A Chevy Equinox February 10, 2016"
We were looking for a new SUV for me as mine was getting old. We talked to Sammy Khatib that night and the next day we were there looking at cars. We were greeted by Chris Berryhill the Sales Manager. He was very kind and even joked around with us. Sammy showed us a couple of cars. I told him what I was looking for and what price range I wanted to be in. He worked with us and made us feel very comfortable. I decide on the Chevy Equinox. While we were waiting for the paperwork,I started getting nervous and got a headache. Sammy offered me some coffee which surprisingly for a car dealership was very good and helped ease my nerves and headache. Chris came over and shook our hands and said Congratulations, but I have a favor to ask. Can you go over and ring the bell? I did and everyone was clapping and I was embarrassed as everyone was looking at me. It wasnt long after that and we were driving home in my new car. I cant wait to go back for my oil change and see them. They are very nice and understanding with the process. I will recommend them to anyone looking for a new car.
"Pushy Disrespectful"
Very pushy, disrespected our time, our family and our names. Kept our own car keys hostage and tried to talk us into making a quick decision by saying the deal wouldnt last long, the car wouldnt be there long, etc etc. Wouldnt budge on the price more than $500 even though it was clearly marked overpriced. Even kept calling us after we said no. All the things you hear about a bad car salesman happened here.
"Worst Car Buying Experience"
If i could give them lower i would. Do not trust these people they have screwed around with me on every step including actually insulting me to my friend when i left the room. Now on my 4th time filling out paperwork because apparently they dont know how to do there job. Absolutely the worst car buying experience that i have ever had
"Great Experience With Autofair Honda"
10-02-2015
We just bought a 2015 Honda CR-V through AutoFair Honda last week. Our salesperson was Jeffrey Shatney. I have purchased cars before, and have had plenty of experience with salespeople, both personally and professionally, and I have to say that Jeff was one of the best I have ever dealt with. Jeff goes the extra mile to make sure you are not only happy but also comfortable with your purchase. He has a great demeanor that is not at all pushy and addresses all the questions that you have on the vehicle. He has rock solid technical knowledge and was able to explain things in such a way that I/we understood everything. Would I buy from Jeff again, ABSOLUTELY!! Would I recommend a family member or a close friend to see Jeff, WITH OUT A DOUBT. When we were turned over to finance for all the necessary paperwork, we found Dave Flowers to be super efficient, friendly, fun, and knowledgeable and we enjoyed working with him. Finally, I needed a couple of things done to my car after purchase which led me to their service department…. I have to say, I had read some less than flattering reviews on the service department and was expecting far different from what I got. My experience was that the service department was on the ball, friendly, and the paperwork was done in a reasonable amount of time and I was on my way. John Alger helped me and I found him to be knowledgeable, friendly, and pleasant to work with. AutoFair has delivered in every way for us in our purchase.
"Bought A 2015 Crv-ex On Saturday-aug 15th"
08-19-2015
We just purchased a Honda CRV EX on Saturday, Aug 15th and it was without a doubt the best experience that weve had at any dealership. Our Sales Consultant Chris Berryhill WAS OUTSTANDING. The patience that he showed my family and I as worked through our options (Pilot vs CRV, Lease vs Buy, new vs used) was greatly appreciated. We spent 4 hrs at Autofair but it felt like we were only there for an hour because he made us feel so comfortable and at ease. Chris low pressure, show you all of your options, was incredibly helpful in helping us arrive at our final purchase decision. He was extremely thorough in showing us all of the available options available on the vehicles we test drove. I was floored when I was told, after purchasing the CRV, that the vehicle would be available for to drive home in about an hour after wrapping up the deal. Ive bought 8 vehicles from dealerships (4 Hondas) and have never driven the vehicle home the same day of purchase let alone 1 hr later. Chris made us feel so much at ease that I truly felt as though I was buying a car from a friend Id known for years. I highly recommend seeking Chris out if you would like a similar experience. Business Manager Dan Whitehouse was also a great pleasure to deal with as we worked through all the paperwork. I want to thank Chris and Dan for blowing away my expectations !
"A Diamond In The Rough Sales & Leasing Consultant"
08-19-2015
Normally when i think of a car salesman negative adjectives come to mind. This past weekend I had the pleasure to work with one who broke that mold. I had the pleasure of meeting Sales & Leasing Consultant Cliff Lawrence. He was no nonsense and an absolute pleasure to meet and spend time with to discuss my options. The entire process was enjoyable. He was down to earth, respectful and treated me and my fiance as an equal. I would highly recommend anyone that is thinking about getting a new car to work with Cliff. You will see what I am talking about. I even was impressed that he did not wear a starched shirt and tie. He just wore your basic polo, no tie. He was professional without all the typical attire. If you are in the market for a car please go ask for Cliff. You will be pleasantly surprised just like I was.
"Autofair Honda, Manchester N.h. Rocks"
08-06-2015
My name is Biker Joe, i have bought 2 Honda CRV and it has been the best investment i have ever made in a vehicle. The Service area is clean and organized and the staff made me feel comfortable, like i was hanging with friends. My Honda CRV are Reliable and the AWD is Awesome and i Love the 3 View Camera and there such FUN to Drive. Autofair Honda will go out of there way to make you a Happy Customer by giving you the Best price and Service out of any other dealer. i have complete confidence in the service department because all the technicians and extremely knowledgeable to diagnose any problem and fix it. I experienced a cosmetic problem non warranty and they were able to Help me take care of fixing the problem at no cost to me. A Very Special Thanks to Mr Tim Hudon the Dent Wizard for doing such a awesome job and Mr Burton Broadstone he is so Professional and Awesome to deal with, he is the Man.and Foreman Mike Grant from service, he is so smart and knows everything about your vehicle. and Shantel is so willing to make you a Happy customer. My advice to anyone, Go to all the other dealers and you will see that NO ONE will treat you as well and the service will NOT be as good and the cost will not be as low as Autofair Honda. I will always purchase my vehicles and service them at Autofair Honda in Manchester N.H. because there Simply the BEST. and that is the Truth. P/S I made a suggestion to Management a while back and they DO Listen. When i went back on 7/30/2015 i seen the change infect. And a Boss came over to me and showed me the change and Thank me for my suggestion. I said to myself WOW no other dealer ever cared about what i think. Hey that is the Truth. But Autofair Honda really does care. And that is the kind of Dealer i want to do Business with. Your the BEST Joe Smith
"Great Experence"
We went in looking for the 2016 Honda Pilot touring. We have bought 5 cars from this dealership and have always had a great experience. We worked with Chris Berryhill and I think he went way above and beyond to not only get the deal done but make sure our 11 y.o was involved and happy the whole time. I highly recommend this dealership and especially Chris Berryhill. Auto Fairs staff is extremely courteous and professional at all times!! Cynthia & Joe Lembke
"Used Cars Overpriced"
05-22-2014
i went down to buy a used honda and the prices are almost as much as new car. i might as well bought a new car because they dont want to come down at all. not interested in selling cars.
"Awesome Experience, Definitely Recommend"
04-30-2014
I had bought cars from Autofair in the past and was always extremely happy. I went to another dealership closer to home and thought it would be the same at all Honda dealers. I can admit when I was wrong and I was. I left and drove straight to Autofair. I was greeted by Jamie Gitschier and he made my enter experience easy and fun. I can say that I will always return to Jamie @ Autofair and recommend everyone to go there first. Thank you!
"Terrific Sales Staff"
01-06-2014
went to auto fair to check new crv. JAMIE GITSCHIER reviewed all the features. gave me a great deal on new lx model. so I asked to see the ex deal. was also terrific. so I bought the 2014 ex crv. was a great TIME working with JAMIE, HE WAS VERY POLITE AND TO THE POINT ON ALL THINGS. TERRIFIC JOB. THANK YOU.WAS A PLEASURE TO WORK WITH JAMIE.
"Great Experience"
11-06-2013
We had gone in to only get prices on a Pilot. The sales staff was very kind, listened to what we were looking for and were upfront with us. When we stated we had received a better deal from another dealer, they told us if the price was true - go to that other dealer. They took the time to go over the numbers so we could see what they knew and why they thought the other dealer wasnt being upfront with us. The individuals we interacted with (for the sale of the car or not) were very professional, and nice to deal with. I know every person is going to react to a sales person differently - but we highly recommend checking this dealer out.
"Great Sales Experience"
08-12-2013
I purchased my 2009 CRV at Autofair Honda in Manchester and had a great buying experience. If you are interested in a Honda than I highly recommend Derick Sanders and staff.
"Awesome People"
08-12-2013
Autofair honda , one of the most polite staff who actually care to hear you issues and how much you enjoy the service. They more more than happy to go outof teir way to get other workers for other departmwnts to answer questions.
"Good Place To Shop"
07-11-2013
Bought our last car at Autofair - that was very easy and a good deal - this shopping experience was a little long but they ultimately did offer us a very good deal on a new Accord.
"New Auto Purchase Review Of"
07-11-2013
Nicole Gagne was our sales person on7/8/2013 when we purchased a 2013 Pilot .The saleperson and I got together an figured out what I was looking for and we started the process as we were looking out for my intrest as well as that of Auto Fair. There were some points that required input from managment and Nicole addressed those point to R Burton Broadstone and we were able to solve those differences.We bought the machine and took it home this day. The only thing that Nicole needs to do is to be better informed on the produst line.I do understand that she is new to the proffesion and wth a small amount study she will be a very positive asset in the Auto Fair Family. Thank you Nicole for a great afternoon and R Burton B thanks for the help Respectfully Submitted Albert W. and Hazel Sheldon
"Best Car Buying Experience Ive Had In My Life"
06-06-2013
The vehicle I bought was exactly what I was looking for 2007 FJ Cruiser-I wanted it and these folks wanted me to have it. I want to thank all the professionals that I had the pleasure to come in contact with from the time I picked up the phone, sales and service was a five star quality experience and I had fun. Hugs and kisses to all you guys and gals at Auto Fair Honda in Manch-Vegas, Nhampsha!
"Excellent Used Car Experience"
03-14-2013
I met with Matt Chandler and had a fast, smooth, and pleasant transaction. Even though I was purchasing a late model used vehicle at a low price, I was still treated like a valued customer. In comparison with other dealerships I had tried, I found Matt and the staff to be fair, personable, and interested in making me comfortable. I left the dealership very happy and completely satisfied, so I will be recommending Matt and the staff to friends and family.
"Solid Service, Great Selection, And..."
12-03-2012
... a kids room! We recently ran into the mileage limit on a 2010 Subaru Impreza lease (which we traded in, so go buy it - its really nice!), and stopped by AutoFair Honda to look at a CR-V. Our salesperson, Adam R, was very knowledgeable and not the least bit pushy. He walked us around the dealership, showing a variety of available models and options, until we settled on a very loaded EX-L model. The purchase was for my wife, so we had stopped in with our 3- and 4-year old boys, and it was excellent that they had a nice play area for the kids. Anyways, we got a great car, good financing... A overall experience.
"Honda Crv12"
05-01-2012
I went Auto Fair Honda due to highly recommendation from my family who has purchased many cars from Dan Whitehouse salesman he as very professional and courteous, did not feel pressured to purchase but he was persuasive in his tact to get me interested in the CRV. I have always been Toyota driver and wanted change and really liked the new look of the CRV so I had my mind made up was looking for good deal and financing and that got me great interest rate lower than my own bank offered me. So I am very happy with the CRV its getting great gas mileage 27.5 consistently..It drives great and really enjoy car. If you looking for new SUV take look at the CRV my dogs like the roomy cargo area and its comfortable ride...Ask for Dan Whitehouse you feel comfortable working with him...
"The Best Buying Experience, Ever !!"
My 2001 Honda Accord was destroyed in a wreck in late December of 2011. While I purchased this car used, I had it serviced at AutoFair Honda. I had never had a problem with their service and the results were stellar. I decided to shop for a new Honda Accord this time at AutoFair Honda. My experience from the moment I walked into the showroom was amazing! There simply was no pressure to buy. I was able to take a test drive with no condition attached and I was able to look at the Accord that I wanted while my sales person, J.R. Belanger, stood next to me and recited from memory each of the attributes about the New Honda Accord and as if that was not astonishing in the fact that he knew so much about the engine and technical features, he also compared my 2001 Accord to the current version! It was a real mind blowing experience. I have been to dealers where the salesperson knew almost nothing about the car they were selling, so this man was rather astounding! Again, even after J.R. spent about 2 hours talking with me, there was no pressure. He handed me his card and told me that if I had any questions to give him a call on his cell any time! Totally beyond belief. I did finally decide to negotiate a deal and I was introduced to AutoFair Hondas Finance Representative, Steve LaFrance. I thought... oh no here comes the ram rod down my throat, but, that never happened. Steve showed me some options, which I had not considered. Steve also allowed me to walk right out of the dealership to think about what we had discussed! Again, no pressure! Two days later, we negotiated and we came up with a number that I felt good about and I know I was able to get the dealer down a bit as well! I was then able to call JR at home and he told me that he would come into the dealership (on his day off) to ensure that everything went in my favor! We talked on the phone a bit about what I wanted as accessories on the car and how long that would take to be prepped. The next day I was there, and JR sat with me inside the car for about 90 minutes, while he showed me button by button how to operate all the controls on the dash, what the dash lights meant if they lit up while driving and how to program the seat and mirror settings for different drivers. There is no doubt that in the 48 years that I have been alive and negotiating car purchases (5 so far), I have never encountered a dealership like AutoFair Honda, where the entire sales and support team were totally no pressure! The most amazing thing was the level of professionalism they showed me in giving me access to them for a simple or complex question. The cell phone availability made it easy for me to discuss questions about the car with both JR, the salesman, and, Steve LaFrance, their Finance rep. I give this dealer a FIVE STAR ranking and my only regret is that all the other car dealers in the country do not have this same attitude about selling cars.
"Great Place For Sales And Service"
Great service from sales to service. We bought our new car a couple of months ago and had a great experience with our salesperson. When came in our first oil change , we didnt have a appointment but they still were able to get us in and out quickly. The facility was very clean, waiting room was what youd expect, clean, large TVs, comfy chairs. About 20 minutes later our service person came out letting us know what they had done, they had checked out our car for us to make sure everything was ok(even topped off our fluids). Since we bought our car from them there was no charge for our oil change. Overall were very happy with this dealership.
"Excellent Service"
I recently purchased a civic from autofair. Everyone was very helpful and it was a great experience. I got to ring the bell and everyone cheered,it was a very different experience than what Im used to. I had to bring my civic in for service and was helped by Daniel wood. He went above and beyond with an issue I was having and got the problem covered under warranty. He kept me up to date with the progress all along the way and made this very painless. These guys really seem to care and I will be back in the future. I highly recommend!
