"Quick, No Hassle"

The best, quickest, no hassle car buying experience ever!!!!

"Outstanding"

This dealer makes the dealers I saw in South County useless. They are so professional, courteous and patient. I am a senior and needy that patience. Asked tons off questions especially when showing me the inside of my car. NEVER AN ATTITUDE. FROM THE SALES MANAGER TO THE RECEPTIONIST. I CANT SAY ENOUGH.

"Good Service "

I recommended come to service and parts department

"Do Not Nuy A Car Here"

I tried to buy a used truck here. I would have paid what they wanted. They were too busy not listening to figure it out. My salesperson Jason acted like he didnt want to be bothered. The sales manager is the biggest jerk I ever met. Very stereotypical salesperson from like 20 years ago...gross.... Please dont go there...they dont deserve your business.

"Great Overall Service And Repair!"

Thank you Bob Machado!.........While I was initially being serviced by a relatively new employee, Senior service representative Bob Machado came to the new representatives and my aide. Bob brought up my history of repairs and had the mechanic come out and explain what repairs were evident. With Bobs help, I was able to make the best economical decisions at hand. Bob Machado, Service representative, came to aide new service representative, and guide my car service and repair, and show the new representative how to provide excellent customer service. Bob researched my previous repairs so I could make the best decisions for my money and also heard me say , Im almost ready to purchase a new car. While my car was repaired, Bob brought me to Hurds sales dept and introduced me to a sales representative where I began to search for my next car. My whole experience at Hurd was time well spent and my car repaired without any misteps. Thanks Bob.

"Bob Is The Best In The Service Area."

Had to bring my Equinox in for repairs before our trip to Maine. This is my second time buying a car at Hurd and I will go no place else. The people are so nice and they take very good care of your needs. Bob was our service advisor and he was great . He called me and kept me informed what was going on with my Equinox I love that about Hurd employees they are so pleasant and make you feel like you belong to there family. Thank you Bob for your smile and you very much needed help.

"Slow Service"

I had a navigation dvd read error in my 2011 Acadia. After scheduling service ahead of time I brought the vehicle in at the designated appointment. I then had to describe the point of the service to the representative who instructed me that they would look into it and call after the diagnostic. I informed them I would be waiting in the lounge. Fast forward 3.5 hours, I am told that the navigation dvd isnt being read and that I would have to replace it. It took 3.5 hours to figure out the dvd was the problem! I was then told that this lengthy diagnostic service would cost $109 and the problem would only be fixed if I bought another disc for $175 more. The lack of communication is staggering. Nobody should have to wait that long and be charged that much for such a simple troubleshoot. That is the last money Hurd will get out of me. $109 for absolutely nothing! That is almost 4 wasted hours of my time.

"Missed Opportunity"

Terrible service. It took over one week to get a response to our online inquiries. Not only the online rep, but also his manager promised to send us certificates of pricing. We have STILL not received them, and went to another dealership to purchase our vehicle. I would NOT recommend them to anyone that I considered a friend.

"Certified Pre Owned - Body Damage With No Help"

05-13-2016

i bought this 2015 Chevy Sonic at the end of August 2015 and it only had 8800 miles on it. It is a certified preowned car. After buying the car i had issues with the window popping and making awful noises i brought it back to Hurd with the intentions of having it fixed. They replaced the door check and it never solved the issue. Upon further inspection the car has had a bogus repair done on the drivers side door. clearly the car had been in an accident. After washing the car a few times paint had started to chip off and expose bondo. i brought the car back to hurd and they told me i was on my own. The car has a clean car fax and shows it was a rental car they had bought from florida before i purchased it. They quoted me $500 to have their body guy repair it. I declined as i am already paying $16k for the car and dont want to pay for someone elses crash/horrible repair. After being no help i left. Within the last too weeks the the wind took the drivers door and opened it hard as i was getting out and and resulted in the front most edge of the door by the fender to contact the door hinge itself. Now there is three chunks of paint and bondo missing exposing metal underneath. and also my window is still popping resulting in the window tint i paid to have put on all scratched up and chunks of it scraped off. Apparently the window issue is still present. This will be the 4th day i have to take out of work to bring my car in for these issues with the door and it doesnt seem like anyone cares about me or my time wasted bringing the car there for all the troubles i am having. I am not satisfied with the service there after selling me a car with all these problems. and i will not recommend them to anyone in the future.

"Amazing Experience"

The team at Hurd GMC were amazing! Nick, Dave and their entire team were top notch in every way! They helped me pick the right vehicle at the perfect price for my budget!! They exceeded my expectations and now have a customer for life! I will refer all my friends and family to see them when making an automobile purchase or lease!!! Great job guys!! Thank you for everything!!!!

"2016 Chevy Silverado. Sales Rep Was Devin Richard"

Devin Richards was a no nonsense sales rep. We felt no pressure from him. He was very kind and attentive to what we needed. With the negotiation for purchasing extras for the Truck he went beyond to make it happen and to have the truck ready for for delivery Even the representative asking care of the lease paperwork made the entire process quick and easy

"Customer Review"

I recently purchaced two automobiles from Hurd and I was very satisfied with my experience. Devin Richards was my salesman and he was wonderful. I felt very comfortable with him and did not feel pressured. He understood my needs and took his time to ensure they both were perfect choices. He is an asset to your complany.

"Hurd Has Always Had A Very Clean And Bright Place"

To be honest, my experience going back around a year was not good at all, but I have to say that from then on it has been excellent. The gentleman that took care of me this time and the last has been excellent.

"Every Aspect Of My Visit Was Handled .professionly"

I received a survey from Buick and gave Hurd outstanding scores. Chris should be so proud of ALL his employees as it is a pleasure every time I go there for service. Denis Anderson, sales rep. cant do enough for you and is a credit to the Hurd family of employees.

"Service"

My dad had to bring my car in for my service as the hours are not conducive to my work schedule. Nor is a loaner car available for "just an oil change". I was rather disappointed to see that the car was only vacuumed on the interior and the exterior of the car was not washed.

"Service Was Fine, As Usual, W/ One Minor Exception"

It was a recall visit, and was done in a timely fashion. My only complaint, if you can call it that, is that I did NOT receive a printed record of this instance. I prefer to keep them as a record of the vehicles service history. Before I left I asked the attendant about it. He said hed e-mail it to me. I figured that was an empty promise, and correctly so, since I havent (yet) received anything in that regard.

"Best Customer Service!!!"

I was very happy with the way I was treated. My sister and my mother said very good things about Hurd and that was the main reason I went to Hurd first. I felt like my salesman was being honest and really trying to give me the best deal he could. There was no attempt to lowball me. I have been to a lot of dealers around the state and Hurd gave me the best customer experience. Thank you Hurd!

"Exceptional Staff"

All of the individuals I dealt with were friendly, polite and informative. I have already recommended 2 other family members there this weekend!

"Customer Freindly And Very Honest And Trustworthy "

Ed T was a true professional. He made me feel very comfortable and his upfront style was very much appreciated.

"Outstanding, Professional Service."

We always have an amazing experience at Hurd! Everyone at Hurd is extremely professional while always being warm and friendly. We send all of our friends and family to Hurd!

"Great Service"

Sales person Adam Park was very professional, honest and made my experience purchasing a new truck a great one. Adam was very helpful in guiding me through setting up my cell phone with OnStar & all the other controls and answering all my questions.

"Honest Service"

I was told I might have to have a filter changed because i was at the mileage to do so, but they were honest and told me it wasnt dirty and I didnt need a new one. I feel as though other dealers/auto service have been dishonest and told me I needed one when I truly didnt. That honesty from the workers at Hurd will keep me coming back.

"Very Informative "

I had an issue with my phone settings and OnStar. Both werent working and getting power. I contacted GM and they couldnt trouble shoot it over the phone they had me bring in my Impala the service rep I dealt with was kind enough to make sure I understood it would be a bit and offered me a ride home. They were able to find the issue and correct the problem. This was the first time Ive been to Hurd that they offered a ride home and made sure I understood what they were doing to the car. 2 tumbs on this visit.

"Great Service Would Purchase Another Vehicle "

We were taking a 2300 mile road trip needed the car serviced bob did a great job for us. Our overall experience with hurd and also marson is a plus!

"Excellent Dealership"

My experience at HURD was excellent (as always)! The service and staff are fantastic! This is my 3rd vehicle from you and definitely wont be my last! I will (and have) highly recommended you!

"Charlie At Hurd"

Every single person in the dealership makes you feel welcome. Charlie made sure I had a flawless experience during my visit. He went above and beyond for me. Ill return to Hurd and recommend Hurd solely based off of this visit alone. To everyone: Youre doing a great job, thank you.

"Great Sales Service"

Sales people are great,but you would think on a brand new truck with less than fifty miles the tire pressure would be set to the proper psi before it goes out......just saying

"Purchasing A New Car To Help Me With My Lease"

Jenn my sales rep and Eric were a tremendous help, getting me into a new car quickly and efficiently. They made the financing within my budget.

"Greaat Sales And Service"

I came into Hurd late on a Saturday afternoon and was helped out by Charles Chatterley. He was professional, courteous and knowledgeable about the Chevrolet Camaro in which I was interested in purchasing. He took the time to show me all the features and take a test drive. Upon deciding to buy the vehicle he was able to complete the sale to the point were I drove the vehicle home that evening much to my surprise. Despite the late hour that I arrived I never felt rushed and my transaction actually took them beyond their standard closing time. Thank you for your great sales department.

"Service Visit"

The service was quick and they accommodated me earlier than my appointment time. I appreciated the ability to start my day a little sooner.

"Hurds Service Department"

I was there to have my gmc envoys exhaust mainifold fixed. I dropped my car off before hours, and mike took care of it start to finish, keeping me updated on the progress. Great employee, because of him and the great work of Hurd I will be returning for service and future car purchases.

"Hurd Auto Mall"

I was pleased that I was able to purchase my vehicle from a veteran. The process was smooth and the service friendly.

"Great Experience "

Cant say enough about the salesman, Charles Chatterly. He was very friendly, knowledgeable and easy to speak to. This is coming from a person who hates dealing with salesman. I would definitely recommend him to a friend looking to buy. The other people involved also were just as nice and friendly. Thank your team for a pleasant experience.

"Great Customer Service "

Great customer service. My car was serviced in a very timely manner. No long waiting, even finished with the appointment a half hour sooner than first stated.

"What Great Customer Service Truly Means "

Robert Hein (Bob) was very friendly , professional and truly demonstrated that he cares about us. He now has us as a customer for life!!!

" No Worries At All !!"

I recently had to have a big job done on my truck, so needless to say I was very nervous because I thought it would be a long process. I was explained everything that needed to be done, they arranged for me to have a rental which was a 2015 GMC Terrain to use while the repairs were being done. I was very happy with the outcome. I was very pleased that I was still under warranty and there was no charge to me at all !

"Great Dealership "

Everyone was great and super friendly great selection of vehicles. Service area is quick and easy. No long waits would highly recommend!!!!

"Friendly Reception, Great Service"

Everything was fine. Jean Abbarematteo was my service advisor...friendly, knowledgeable....arrived at 8am....all issues taken care of and out by 11am. 2005 lacrosse...60,000 miles....looks new ...terrific car......thank you....JoeC

"Great Experience!"

Bob Hein and Wendy Bowen helped me make a deal! I got the vehicle I wanted at a reasonable price. Thanks for all your help!

"Service Was Great"

The experience in getting my problem fixed was great. The experience when purchasing the car was far from great and I have a very sour taste in my mouth as to how I was lied to.

"Great Servicect."

We come from Ct. arrived 1 hr. early thought now we have to sit and wait until 9:30 but we drove right in was taken care of & out & on the Rd. home by 10:00 great service. thank you Love my car.

"Super Anthony!!"

My interactions with the Hurd Service Department is by far the best experience i have ever had at any dealership. Their attentiveness to the needs of the customer have been exceptional. Mike, Dave are rock stars but the true superhero for me has been Anthony. Anthony has a way of making you feel at ease, like you have been lifelong friends and never once did I ever get the feeling that he was not being honest with me. He answered every question i had and if he did not know, he got me an answer within minutes. He took the time to explain everything that was going to be done with my car (which was a lot) and kept me informed by phone or text every step of the way. This is a service department which i travel an hour to each way and do so willingly because I know i am going to be treated fairly, honestly and with respect.

"Great Service,great Deal"

My experience dealing with Devin Richards was excellent. He was very personable & got me a great deal on my Chevy Cruze. I would definetly reccomend Hurd to friends & family. Thank you.

"Job Well Done."

My only concern/issue is that I had a scheduled appointment at 3:50 and I was there 5 minutes prior to the appointment. However, my information or care was not taked for another 20 minutes as I stood there and waited.

"Great Service"

Recently leased a vehicle. Noticed that the TPSM was not properly displaying data for the front drivers side wheel (not properly reset from factory). Called and made an appointment. Arrived for appointment and TPSM was reset and I was out in under ten minutes. Extremely pleasant and quick service.

"Hurd Is Awesome"

I had a great experience recently, my Cruze needed to have the oil pan gasket redone, not only was the repair done on time, they brought my car back to my house that afternoon so I wouldnt have to get a ride to the dealership later that day. They went above and beyond. Keep up the great work guys!

"Outstanding Service"

I am very pleased with Hurd service department. I showed up without making a appointme and the service dept. went out of their was to get my truck in for service.

"Bad Experiences Turned Around!"

I can not thank Wendy, Chris, Eric and Jason enough for turning a terrible 2 weeks of truck shopping into a excellent purchase! Jason was knowledgeable and questions he was unsure of, he got answers to quickly! He was friendly, humorous and his personality made my purchase an awesome one! A huge thank you to Jason and Chris for reacting quickly when we discovered a damaged rim!

"Check Engine Light"

My service adviser, Anthony Palie was exemplary, he took great pains to see that I was satisfied and worked within my budget to help accomplish what needed to be repaired.

"Great Car Leasing Experience"

It was the best experience I ever had at Hurd. I felt my time was valued and my purchase was made very quickly.