"Great Service"

10-28-2017

The service was great and working with Derrick made me want to stay with toyota!

"I Got A Great Deal!"

10-17-2017

i just purchase a 2018 toyota camry the car its amazing . Colonial toyota has great customer service they were so attentive and always looking out for the customer . Derick was amazing he was very patient and very caring . he truly created and amazing shopping experience for me !

"Good Place To Look"

09-30-2017

Nice place to look for a new Toyota. My boyfriend is looking for a new Tacoma through a lease. Derrick was very helpful salesman. Although his situation didn’t work out today, Derrick was working for us. Lots of options for pricing. Would come back to look at vehicles again.

"Rav 4"

09-16-2017

Very happy with Brad the sales man. Explained every thing and very personable

"Toyota Camry"

08-31-2017

Derrick the sales person made my experience great and easy! Definitely recommended, go see Derrick!

"John Was The Perfect Salesman"

08-29-2017

From the time I arrived at the dealership John made me feel welcomed and listened attentively to what I was in the market for. There was never any pressure to purchase something I didnt want. He was training Phil during my purchase who was also very friendly. It was a great car purchase experience and I left there completely satisfied with my purchase. Great Job

"Drewsfr"

08-29-2017

Derrick was great made the buying process easy. Go see Derrick

"Great Customer Service!"

08-26-2017

John was the sales associate that helped us through the process and I have to say that from start to finish, the dedication to listen to our needs and attention to details was out of the ordinary, I will recommend this dealership and they will earn our business in the future. Thank you

"Rav4 Repair"

My experience from first meeting Rick Tavares, Assistant Service Manager to picking up my repaired Rav was excellent. At our first meeting, Rick listened to my concerns and correctly diagnosed my problem. To my delight he informed me, the issue was under warrantee and the repairs would be of NO CHARGE to me. He scheduled the repair and arranged for a new Rav loaner. Repair was completed in timely manner and all issues solved. Rick is efficient, knowledgeable, and very personable. Thank you, Rick!

"Easy Buying Process"

07-29-2017

Very easy to come to an agreement, quick process. John our sales advisor was great and Dean the finance manager was accommodating.

"Dolce"

Met with Mike essig. He was great and a bed was also great

"Prius 2010. Rafael Perez Was A Very Good Salesman."

I was impressed with the colonial staff. On entering the dealership i received a friendly greeting and offer of gourmet coffee from Cooper. My salesman Rafael was very knowledgeable. He arranged for me to have car hoisted to look underneath. Kern a veteran service tech explained the brake work, etc. he had done on car. Sales manager Jose Cruz offered me an aggressive price. Then Rafael outlined the taxes and fees. Abed was gracious with my declining various options he proposed. General manager Steven Aylward arranged free delivery when my brother was too ill to accompany me to pick up car. Drivers Ron and Danny dropped off a seven year old car cleaned and waxed like new. Only issues I had was the expense for a replacement spare key fob. And despite Ralfs transparent explanation and Massachusetts state laws, I would prefer not to have to pay sales tax or registration/title fees! :) Overall experience was positive and i highly recommend Colonial Toyota.

"Great Experience"

05-11-2017

Purchased my 2009 Scion XB from Ralphy perez, he was super helpful, and friendly! I had a overall great experience, look forward to buying from Colonial in the future.

"Great Experience"

05-11-2017

Bought my 2009 Scion Xb from Ralphy Perez. He was very kind and helpful. I wasnt sure the kind of car I wanted , but he went over man vehicles with me until we found the right one. Look forward to doing business with this company again very soon.

"Mike E"

Came in for my first service and anthony deldeo helped me get in and out. Very helpful and friendly. He explained everything that was going on and what they were going to do. I would 100% send my friends and family to colonial toyota as well to see anthony.

"David Blais Was Fantastic"

David blais was fantastic and very transparent. He made the entire process very easy

"Fantasic Sales Team"

David Blais was fantastic! he made everything transparent for me helped me with a rav4

"Great Experience"

Went to colonial Toyota dealt with scott he was understanding and thoughtful. Unfortunately my girl friends credit was not good enough to get approved. Scott still treated her with respect as soon as we can afford to get a car we will return to see scott

"Rave 4 2013"

i was very satisfied, specially with Orville Mckenzie he answered all our questions and was available anytime i called him, i even recommended a friend and she bought a Rave 4 2015 2 months ago

"Michael Essig Greatest Salesperson We Have Ever Me"

Michael Essig always makes our experience inviting, pleasurable, knowledgeable and positive! Even the financing is painless! We will always come back to work with Michael and refer family and friends.

"Great Dealership"

Great dealership with excellent customer service, sales Rep Matt was very helpful and knowledgeable.

"Review For Danny Comfort"

Danny Comfort helped me out and did everything he could to get a car

"Mike K"

I came in and worked with mike essig. He was very helpful and knowledgeable about the toyota product.

"Always Go Above And Beyond."

We just bought our 4th Toyota from Colonial and the experience gets even easier and more pleasant every time. The General Manager Dave D. is great; he always makes sure everything exceeds your expectations. I know I can send friends to Colonial and they will be taken care of by Dave and his team. Our sales consultant, Mike E. was professional, courteous and made the process easy for my family. We will continue to buy cars and get them serviced (Rick & Tom are so friendly and helpful) at Colonial!

"Ok Experience"

I purchased a car from this dealership and it was s mostly pleasant and easy experience. One criticism was that the car was released to me with almost no gas in it, and coming from out of state, we had to stop before heading home. After a huge purchase like that, you would think there would be a full tank of gas. Ive purchased three other cars in the past and always had a fall tank when picking g it up. Friendly and knowledgeable staff.

"Excellent Customer Service"

I RECENTLY PURCHASED A TOYOTA CAMARY AND WAS IMPRESSED BY THE EXCELLENT CUSTOMER SERVICE EACH AND EVERY PERSON I HAD DEALING WITH KNEW WHAT THEY WERE TALKING ABOUT THEY MADE ME FEEL SPECIAL, AND MADE MY BUYING EXPERNCE SPECIAL. MANY THANKS TO CHRISTINE JONES AND SPECIAL THANKS TO DAVID RAINHA.

"Very Happy With My Corolla! Thanks Adrianna!!!!!!"

As a first time car buyer I felt overwhelmed and uneasy about the whole process. I had gone to other Toyota dealerships in the area and had felt pushed and pressured by the salespersons. This was not the case at Colonial. Adrianna made the process so easy and I did not feel one bit pressured, she had educated answers to all my questions and I dont think there was anything she didnt do to make my purchase satisfactory and stress-less. I got a great deal (and yes I did my research shopping around), and I am very hard to please....If you dont want to be pushed, want a great deal and want to be as satisfied as I, look for Adrianna at Colonial

"A Very Satisfied Colonial Toyota Customer"

I owned a Toyota Sienna for many years...Love my Toyota! But my four children are all grown now and they all own their own vehicles so I decided that it was time to downsize into a Corolla, more for the great gas mileage they get than anything else. I was on my way home from South County one day and decided to stop at the Toyota dealership down there. I test drove one, got prices, etc....and decided to run the numbers by my husband. So on deciding that I would like to move forward with trading in my Sienna and purchasing a Corolla, I decided to go back to the dealership that I purchased my Sienna at because it was much closer to where I live....BIG MISTAKE!!!! I was mislead into believing the Salesman and Financial manager there that they could do a "Locate" on the Corolla I wanted (it was a Corolla LE Premium). I put down a hefty deposit on what I thought was MY CAR and was told it would be in by Friday or Saturday....ok, no problems so far. I spent 3 1/2 hours there and left exhausted but happy that I was getting the car I wanted and now it was mine after putting the deposit down. Friday came and I received a call by the Salesman who seemed like he was just brushing me off on the phone...he blatantly told me (with no disregard or concern about how I felt...didnt even ask me), that I would not be getting my car until Wednesday. So I asked him why and he told me that the car that I put a deposit on was already sold! What??? It was a car that they had to locate so if it was sold they knew about it before they took my deposit! Who does that? I felt very uncomfortable and leery about dealing with the same dealership I had bought my Sienna from....sad, really. I never liked the service department there, but I did love my car and after the first two years of free service I would be going back to my own mechanic anyway so that didnt really bother me. Notice how I have not mentioned the name of the dealership, I would rather focus on whom I would like to praise...and that is Amanda King and Jackie Rose at Colonial Toyota! Amanda is in charge of internet sales and she first contacted me after I requested a quote online...didnt want to deal with another dealership at that point. She asked to meet with me and I was hesitant, but agreed to. From the moment I met her...she went to work for me and told me about how she only speaks the truth, no schemes or tricks. Well, at first I didnt believe it because I figured all Salespeople and dealerships were alike and all horrible experiences....wrong! She worked hard for me....for me! The Customer...what a pleasant surprise and experience. She came through with the price she promised me and when I went to pick-up my car on the day I was promised (they also had to locate a car for me), I met with Abed, the Financial Manager to sign the final papers. Not only did the price she quoted me stay the same, it was actually a bit lower....and Abed answered all my questions and concerns in a pleasant and helpful manner. Jackie was also caring and helpful through the entire process. Talk about feeling like you are with your family....this is the kind of experience I had here. As a matter of fact, I trust them so much that I have Amanda helping my daughter to locate a car that she likes for a price she can afford without worrying about them pulling any schemes or pressure tactics on her. Her car is old and she needs to trade it in and buy something more reliable and good on gas and I trust that Amanda, Jackie, Abed and this wonderful group at Colonial Toyota will take good care of her. So before you go to another Toyota dealer, check this one out on Rte.116 near the Lincoln Mall in North Smithfield...right over the Lincoln Line. Ask for Amanda....she will get you the deal you want and you will leave feeling glad you stopped in and read this review. Oh and by the way, she went above and beyond what a salesperson does...she helped me get my hefty deposit back from the other dealership! Thanks Amanda!

"Great Buying Experience!"

I recently purchased a new car from Colonial and was very surprised at how easy the process was for me. I was expecting my car buying experience to be filled with all kinds of pressure and an unpleasant time. I got the complete opposite of what I had been expecting. Everyone was extremely helpful and kind. I was treated like a person and not a sale. Adriana and Jason were absolutely great to work with and made my experience as easy as possible. I could not be more happier with my new car. I would definitely recommend Colonial Toyotal! Everyone is absolutely wonderful, Thank you for making my car buying experience a great and fun time!

"Horrible! Stay Away From This Dealer!"

THE WORST CUSTOMER SERVICE EVER!!!! I went there for a test drive. I was going to purchase a used car which was in fair condition for an outrageous price. When I tried to negotiate the price with my salesman, Eric the so called sales manager came to talk to me and he had the worst attitude I have ever seen. Such a condescending, rude, unprofessional person who did nothing but talk down to me. The car clearly needed a lot of work and I was just asking for a small and reasonable difference. Needless to say this guy thought the car was absolutely "the best one out there with the best price within 300 miles". I have never met such a rude person in my entire life. I ended up leaving without purchasing the vehicle and I found a similar vehicle with like mileage and a lot less body damage and it had new tires for the same price. THIS PLACE IS DISHONEST AND WILL STEAL YOUR MONEY IF YOU ARE NOT CAREFUL LIKE I WAS!

"Excellent Buying Experience"

Kevin was great throughout the whole process maintaining contact with us. Although we could not get the color we wanted, we had a great experience and the staff did their best to get the car on time. Thank you!

"Great First-time Leasing Experience!"

I started shopping for a car a few weeks ago and called Colonial Toyota to check on the availability of a Prius V. I spoke to Amanda King, the internet sales manager, and she was willing to give me as much information as I wanted over the phone. I spent several days talking to Amanda, asking her questions, negotiating. She did ask me to come in a few times but I never felt pressured to. She gave me all the detail I needed and swore to me that when I did come in, nothing would change. And she was true to her word. Every single number she quoted me by phone was the same when I walked into the dealership. Once there, I worked with Amanda Sperry to figure out exactly was lease contract I needed, and she was patient and helpful with my indecision. Abed, the business manager, was wonderful too. He made everything clear to me and I never felt like he was trying to sell me anything. I never once felt pressured to close the deal. I was treated with respect and fairness. I would wholeheartedly recommend using Colonial. I was a little hesitant about working with them when I saw a few negative reviews but they were so responsive and helpful that I figured that those were outliers. I, for one, am a very happy customer!

"Fantastic Experience With Salesman Kevin Roach"

I would highly recommend purchasing a car from Colonial Toyota, specifically from Kevin Roach. I have been shopping for a car for approximately 6 months at dealerships in MA, RI and CT and finally arrived at Colonial and met Kevin. He made the shopping experience extremely enjoyable and made me feel comfortable in my decision to make my purchase. After having dealt with many sales people, I can honestly say Kevin was by far the best! Strongly recommend purchasing a car from him at Colonial. Thank you!!

"Kevin Was Very Nice."

Felt very comfortable, he was friendly and attentive to all my needs. Kevin helped us find the perfect Corolla. I was unsure about the package and he really explained the value of the S model. I would definitely buy another Toyota from this dealership, we felt like family!

"Horrific Experience"

I recently leased a 2014 Sienna XLE AWD few days ago. I am disgusted and absolutely disappointed at the quality of service. On 2/7/14 is when I met with John and Abed and committed to the lease. I wanted white color and was told by Eric that it would take few days to get it and they gave me a rental since my previously leased vehicle was returned. I kept on calling and leaving messages for John to see when my car will arrive. I never received a call back with that information. 2 weeks went by and finally John called me and said that the car has arrived. I was out of town for a week and could not come and was constantly pressurized to come and if not incentives might change and I will not get the good deal that I was getting. I was able to go on 3/1 and finally signed off the paperwork and then picked up the van couple days later. Within the first 3-4 days, I found out that my wife was not comfortable driving such a large vehicle and I tried to call Abed several times for options to terminate lease and left him 3-4 messages on 3/5 but never got a return call. I called and left more messages on 3/6 and no return calls again. My wife called dealership upset that same day at night and complained about this. All of a sudden Abed calls me at 8:20 pm, I explain him my situation and he tells me that he will look into this and call me next day. No surprise that he never called me next day. I called and left message the first time but no call back. I called a 2nd time and he picked up the phone. He tells me to come Saturday 3/8 morning and he and his manager will talk to me and discuss options. I go there on Saturday at 11 am and Eric tells me that he is busy, has few people ahead of me which I understand. Eric tells me that it will be about an hour which I was willing to wait. Abed comes out and tells Eric to assess my van and figure out trade in price and new price for a RAV4. Eric tells me that he will work on it that same day on Saturday or Sunday and will call me back. And guess what, like everyone else he also did not call me back. I was so disgusted and fed-up by everything that I just decided to go on Monday, pick up my new plates for the Sienna and be done with Colonial and never do business with them again and never to recommend anyone else to them. When I went to pick up he plates, Eric has the nerve to come up to me and tell me that he wrote my phone# down wrong and thats why he couldnt call me which is so wrong. He never asked my phone# on Saturday when I went there. My # is everywhere in your system. I wasnt determined to return the van, I was just looked for some answers so that I could make an informed decision. Only thing I can say is, I came to Colonial Toyota since they are local and I also leave in Smithfield. But after the whole awful experience, I am so sorry that I every went there in the first place. lastly not that important, but the odometer statement said 96 miles, and when I got the vehicle it had 175 miles but nobody even told me or provided me explanation on this

"Smooth And Easy Experience At Colonial Toyota"

Soon after coming off of a terrible experience with another Toyota dealership in the area, I headed over to Colonial Toyota in Smithfield. I can honestly say that it was the smoothest and easiest car purchase I have ever made. I walked in and was immediately greeted by Amanda who was a pleasure to work with. I was there for a specific car and she quickly made it available for me to test drive. Upon returning from the test drive I was provided with all of the information that I had requested very quickly. The next morning I called Amanda and we started the purchasing process as soon as I arrived on their lot. Mr. Mensah was also a pleasure to spend time with while discussing and going through the financing process. Buying a car there was almost as easy as running down the street for a gallon of milk. At no point did I feel hassled or uncomfortable about the purchase. At no point did I feel as if they were trying to sell me anything more than what I was looking for. They stand by their pricing and treat you with great respect. That isnt something that can be said about another Toyota dealership just east on Route 1. If you are on the market for a vehicle, save yourself time and headaches and head to Colonial.

"Thank You Adriana!! Love My Venza!!!!"

From the start Adriana was so comfortable to work with! She and the staff made my new car purchase one of the most pleasant ones I have made! When I called and told her about the car I was interested in, she had it waiting for me when I arrived! That was only a half our later! Love my new Venza Limited SUV!! Thanks Adriana!!

"Prompt & Courteous"

No problems at all ,very helpful. Bought the car the very same day. Staff was courteous informed. Would recommend to a friend.

"Kevin Was Awesome To Work With!!!"

We came into the dealership looking into different options; used or new, we werent sure. Kevin approached us and was a delight to work with. He answered all of our questions, took us for a test drive and even came in on his day off because it was convenient for us. We just signed a lease for a new Corolla and couldnt be more excited. We wont hesitate to come back to see Kevin when we are in need of a new car!

"Exelent Buying Experiance"

I had a very good experience buying my new car ,,the seller really explain every detail and was very nice to us..i walk out very happy

"Excelent Sales Rep. For Buying A New Rav 4"

the sales rep kevin roach was an excellent person to deal with he took the time and had the patience to put up with me so I was able to get a reasonable deal on my new rav 4 he is an asset to the dealership I would purchase another vehicle from him again

"My Wonderful Buying Experience"

From start to finish we were given great service and attention. Kevin Roach, our salesman, Abed - the Business Manager, Adrianna and Christine - the sales manager. We were given all the different options available to us and our needs. Came to a great conclusion with a great deal. We will definitely being doing all future Toyota business with Colonial Toyota of Smithfield.

"Full Attention"

I was given the sales persons full attention from the moment I walked in the door to when I left with my new car. I brought my young daughter along with me and Chris was very understanding and let me use my car seat in the car to make sure that the vehicle worked for us as a family. I was able to test drive for as long as I wanted. During the price negotiations, my daughter really enjoyed the kids play area.

"Best Car Buying Experience Ever"

I talked to Chris Neagle on the phone before coming in, and he assured me that he would make this experience quick, fair, and a good price. Sure enough he was a man of his word and got me the car i wanted with more options then my previous camry. I would recommend Chris and the dealership to anyone who is looking for there next vehicle. Chris thank you so much.

"Excellent Service"

I dealt with chris neagle. He was very helpful. Excellent service time oriented, would recommend to anyone who is looking for there next car or truck.

"Very Good Dealer"

very helpful, good customer service, chris neagle helped me very much made buying process very easy. A++++++++

"Excellent Buying Experience"

Ive had my Toyota Highlanders serviced at Colonial Toyota for the past several years, and always experienced quick, courteous, and efficient service. However, I had always purchased my vehicles elsewhere. So when I decided to purchase a 2014 Highlander I concluded that since their service was so good, the sales department must provide an equally outstanding experience. I was right. The sales manager and my salesman Kevin Roach Jr. were attentive to my needs. I received a competitively fair price for the vehicle and the allowance for my trade-in was right on target. Although the exact vehicle I wanted wasn’t on the lot, they were able to immediately locate one and had it delivered in one day. I highly recommend this dealership, and if you decided to go there ask for Kevin; he’ll do a great job for you.

"Exceptional ......."

Exceptional Customer Care must be the hallmark of this organization! This is my first Toyota, the 2010 Prius in Barcelona Red ... and it was exactly the car I was looking for via an internet search. I used the dealerships "Email the Dealer" dialog box and was promptly contacted by Christine Jones. From that point on - Everything was about making my dream come true! Christine put me in the very capable hands of Todd Dibble (Sales Rep Extraordinaire). Todd picked up the ball and ran with it to the goal. I cannot think of any better experience that I have ever had purchasing a vehicle (and I am 62 years old). I want to extend a heartfelt "Thank You" to Christine, Todd, Abed and even the 1/2 dozen associates that inquired about my day as I waited in the showroom for the deal to be finalized.

"Colonial Toyota Is The Best!!!"

I just recently purchased a 2010 Toyota Rav 4 from Colonial Toyota, the staff from Sales to Finance were amazing!! they really worked with me to get the exact vehicle I wanted, for the price I could afford! Everyone there is so friendly that you leave knowing if ever there was a problem, you could go back and you will be taken care of. They all took the experience that could be stressful, and made it fun! Love my new SUV and Colonial Toyota!!!

"Another Great Experience !"

I would highly recommend Colonial Toyota to anyone wishing to purchase a vehicle. First and foremost I was treated with honesty, respect and fairness throughout the entire purchasing process. I never had the feeling that I was being pressured into a sale nor in making any hasty decisions. All of my questions were answered with honesty and courtesy and quickly which I might add. I have never had this type of experience when purchasing a new vehicle. Next time that I am in the market to purchase a new vehicle, Colonial Toyota will be the place to go! Somebody finally does it right...............