Hyannis Toyota in Hyannis, MA

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"Highly Recommend"


User

from Norfolk MA

Recommended? Yes

Purchased? Yes


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Knew nothing about this dealership but went there because they had a particular pre-owned car we were interested in. Salesman couldnt have been nicer. Low-pressure atmosphere, staff in the showroom seemed to like each other. We had gone to three other dealerships and dealt with another by email and this was by far the best experience. This is an hour and a half from where we live but well worth the trip.

"Best Service!"


User

from Marshfield, MA

Recommended? Yes

Purchased? Yes


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Hyannis Toyota is the only place I take my Sequoia for service and it is an hour away. That should say how great the place is. Kristin O. in the service area is the nicest, most efficient person I have ever dealt with. She makes getting your car serviced a relaxing event. I tell everyone I know to go to Hyannis Toyota and ask for Kristin!!

"Hyannis Toyota Makes Everything Easy"


User

from Barnstable, MA

Recommended? Yes

Purchased? Yes


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My salesperson, Jack, LISTENS! He was a great support helping me lease my RAV4, but I just never bonded with it -- its a great vehicle, but with no kids or animals, it was just a little too big for my needs. Jack recommended the new CHR, and for me it was love at first sight. Perfect size for me, but it still has the hatchback I need. And it drives like a dream -- loving my new car and the excellent Hyannis Toyota service!

"A Complete Waste Of Time"


User

from Barnstable, MA

Recommended? No

Purchased? No


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Huge and indifferent, this dealership is well-organized but has no personal touch whatsoever. Like the cars they sell, all sense of personality is muted to the point of boredom. A true "What have you bought from me lately place" it should be avoided. Heavy-handed pressure to obtain financing that might be beyond your means is the name of the game. This place needs volume to keep open, not quality and one could go there every week and not be recognized unless cash is popping out of your pockets. The service dept is equally efficient--a good thing, but again, no personal care. The worst part of the Hyannis Toyota experience--the old riff where the salesman and the manager debate your deal while you are left sitting and pondering alone. The best part of the Hyannis Toyota experience--getting out of there with dignity intact and the knowledge that there are other dealerships out there with decent human beings at the helm.

"Went To Get A Used Truck Came Out With A New Truck"


User

from Harwich,ma

Recommended? Yes

Purchased? Yes


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Went to Toyota for a used truck do to a cracked frame and walked out with a brand new 2017 leased tundra double door truck of my dreams its so awesome cant even tell you how nice and sleek this truck is its like being in a smooth profile car but its a truck all thanks to this guy named Jack Mahoney we got it all done and I had my truck in 2 days. Thanks Jack and Hyannis Toyota I also bought my wifes camera there also and we love that car as well the one the only.

"Go Anywhere Else!"


User

from Forestdale , MA

Recommended? No

Purchased? Yes


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We sell brand new cars that have more problems than your typical used cars. Come on down spend lots of money on a new car and we guarantee youll be wasting your time sitting in our lobby waiting for it be repaired..(free terrible coffee awaits you) it may be unbalanced tires , Or properly mounted on the rims, noisey engine fans, broken sliding doors ... Take your pick!!! And by the way well give you an attitude and terrible customer service to top it off!

"Hyannis Toyota Is Outstanding!"


User

from Nantucket

Recommended? Yes

Purchased? Yes


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Tim Fenney was outstanding helping us purchase our new 4Runner! He was extremely knowledgeable, friendly, never pushy, and very responsive by phone and text to all of our questions and concerns. He understood the challenges of living on Nantucket and purchasing a vehicle off island. He went above and beyond to make the experience smooth and easy. I look forward to purchasing another vehicle from him in the future. Service at this dealership is also excellent. We had our old model fixed there before and they were very helpful, friendly, and gave us a loaner while it was in the shop. You cant ask for better service!

"Jeremy Is The Best !!!"


User

from Cape Cod, MA

Recommended? Yes

Purchased? Yes


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This week my wife and I were looking for a quality vehicle that would be fuel efficient and hold its value. Jeremy was able to provide several that would fit the bill. We settled on a 2015 Camry and could not be happier. We have purchased several cars from Hyannis Toyota over the years, all from Jeremy who is extremely knowledgeable, patient, and easy to deal with. This is a top notch dealer with a great staff. Thanks !!!

"Great Car Shopping Experience"


User

from Plymouth, Massachusetts

Recommended? Yes

Purchased? No


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The sales staff at Hyannis Toyota went above & beyond to provide us with excellent customer service. I took my mother car shopping, who was a nervous wreck because this was her first time car shopping without my father & she was worried about not having A+ credit. We test drove a brand new Camry & had the pleasure of working with Alex Salcedo, who took the time to explain our options to us & even demonstrated the cars Bluetooth by pairing my moms phone. The management team (Al Testa, Dave Prunier, & Seth Goldstein) were also friendly & made sure we had enjoyed our visit & if Alex had answered all our questions before leaving. Polite, personable, & an all-around great dealership!!! Although we ultimately ended up purchasing a mid-size sedan from a different brand, I would personally recommend Alex & the rest of the sales team at Hyannis Toyota to anybody I know who is in the market for a new or pre-owned Toyota model.

"So Easy"


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from Provincetown, MA

Recommended? Yes

Purchased? Yes


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We were two women looking to buy a new car. This is usually very stressful, with high pressure salesmen talking to us like we know nothing, or we will be invisible and usually ignored. This experience with Tim Fenney was the best we could have hoped for. We were acknowledged the moment we walked through the door. We were test driving the car we wanted within five minutes. No pressure from Tim at all. He just answered our questions and gave us all the facts. He was pleasant, extremely knowlegeble, and never, ever talked down to us. We felt we were treated fairly, got a great value for our trade in. We would recommed Tim Fenney to anyone who wants to enjoy their car buying experience. Great job...Thank you Tim.

"Best Salesmen"


User

from Harwich Port

Recommended? Yes

Purchased? Yes


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J.R. was a great person to deal with and very knowledgeable and trustworthy. This is out second time in two years working with JR to buy a new car. RBR Harwich Port

"Wasted My Time"


Judy Johnson-Ulscht

from plymouth ma

Recommended? No

Purchased? No

07-25-2014


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Called to confirm vehicle was still available. Was told by Joe it was. Drove 30 miles to find it sitting out back with a SOLD sign on it. They still wanted me to come in and discuss it. I told them they had wasted enough of my time.

Response from Hyannis Toyota:

Dear Sir, Thank you for taking the time to write a review of our dealership. We appreciate any and or all feedback we receive. Please accept our apologies with regards to this situation. I spoke with Joe (who was in the lot looking for the truck when you arrived) who told me the the vehicle actually wasnt sold, but rather that the salesman, who had been working with a customer on this vehicle, had not removed the "sold" sign when the customer switched to another vehicle. When Joe was told that you were here and had left, he immediately tried to contact you to let you know that the vehicle was still available. Again, I do apologize on behalf of Hyannis Toyota for the error and any inconvenience this may have caused.

"Great Experience With A New Lease"


User

from Chatham, MA

Recommended? Yes

Purchased? Yes


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I visited a number of dealerships looking to lease a new vehicle. My experience at Hyannis Toyota was fantastic -- no nonsense -- just a great deal on a fantastic car. The experience from start to finish was efficient, professional but also friendly and enjoyable. I would highly recommend working with John Watters for your next vehicle.

"Best Auto Purchasing Experience Ever!"


Judy Johnson - Ulscht

from Chatham,MA

Recommended? Yes

Purchased? Yes

06-02-2014


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Best overall auto purchasing experience ever! Tim Fenney was great, very friendly, informative, quite knowledgeable about the Toyota brand. We did our research and found the best price available. He was able to find the car we wanted and matched the price. He also gave us an thorough teaching session on how the new car with all the tech stuff works before we drove off with our new Avalon. I would highly recommend Tim and the Hyannis Toyota dealership.

Response from Hyannis Toyota:

Dear Frank and Barbara, Thank you so much for taking the time to write this wonderful review. Tim does an outstanding job for us and Im glad to see for you as well! Thanks again for your kind words and contnued patronage. If I can ever asist you in anywqy, please feel free to contact me. Sincerely, Judy Johnson Ulscht Customer Relations Mgr. Hyannis Toyota/Kia of Cape Cod

"Excellent Experience"


User

from Cape Cod

Recommended? Yes

Purchased? Yes


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My partner & I decided to take advantage of the great leasing deal re: Prius C & trade in our 12 year old Matrix (which we loved). Joe walked us through the whole process. He answered all of our questions correctly and made the deal flow seamlessly. He even acquired a different color car from another dealer for us. It was the first time that buying a car was actually enjoyable! Thanks again, Joe - youre the best!!

"The 3d Sienna From Ht - Always Great Experience"


User

from Cape Cod, MA

Recommended? Yes

Purchased? Yes


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I would like to thank Marc Howard and Judy Johnson-Ulscht. Excellent Customer Service!

"Great Experience"


User

from Cape Cod, MA

Recommended? Yes

Purchased? Yes


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Great Experience. J.R. Riley went above and beyond to close the deal. He also made sure all my questions were answered. He was a pleasure to work with and would absolutely recommend him.

"Extraordinary Customer Service And Experience"


User

from Hyannis, MA

Recommended? Yes

Purchased? Yes


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My wife and I would like to thank Marc Howard and the entire Hyannis Toyota dealership for always providing extraordinary customer service and experience. This is our 4th purchase at Hyannis Toyota and we feel it has always been the best dealership on Cape Cod. In our recent purchase we traded in my wifes Corolla S to a 2014 RAV4. We couldnt be happier choosing Hyannis Toyota again, and she absolutely loves the car.

"New Toyota Highlander Buyer"


User

from Sagamore Beach, MA

Recommended? Yes

Purchased? Yes


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J.R. Riley was truly exceptional throughout my experience of purchasing a new vehicle. He has a terrific sense of humor, he makes the customer feel completely confident & comfortable and he made the experience a very positive one!

"Gratitude To The Staff At Hyannis Toyota"


User

from Hyannis, MA

Recommended? Yes

Purchased? Yes


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After going to a few other dealerships on Cape Cod searching for a new car I was VERY discouraged and was ready to just give up. I didnt need to replace my car but knew that I would in the near future so I was looking around. With good credit and ability to buy a car I thought it would be simple and easy. Go pick out a car, test drive, negotiate a deal, sign and drive away. I got as far as picking out a car and test driving and then, well, leaving very discouraged. When I walked into Hyannis Toyota a very nice lady greeted me and the salesman came over right away. He was not pushy. He talked with me and asked me what I was looking for. He wanted to understand what I wanted, my price range, etc so he could help me find the car I wanted.. not so he could push me into any one particular car. I felt as though he was helping me get exactly what I wanted. I could afford a more expensive car but I saw a used one that I really liked. He worked with me to get me into that car. This is my second car Ive purchased at Hyannis Toyota and Im happy to say that I received the same great service the last time I went there. I dont know why I wasted time going to any other dealerships on Cape Cod. Thank you to the woman who greeted me, my sales person and the finance person who were all great, efficient, and made me feel so comfortable thoughout the process! Thank you Thank you Thank you

"Bonnie Jacobs"


User

from Yarmouth Port, MA

Recommended? Yes

Purchased? Yes


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I had a special, personal problem with a Car my late husband leased. Because I was also on the lease, I couldnt just drop it off and walk away. Emotionally I was having a hard time driving this car. Brian Scarpallina and Steve Mahoney both worked very hard to help me with finding a way to own my own car. I cant praise them enough. I had dealt with Steve over many years owning and leasing Toyotas. He is now a Manager so, after figuring out what he could do to help, he turned me over to another really great salesperson, Tim Phenney. I cant imagine doing business with any other company. They all seem to really care about helping you get into what you are happy with and not pushing you in any way. Cudos to all of the staff at Toyota, and, their service dept. measures up to everything their sales dept. is. What a great feeling. Thanks Hyannis Toyota for helping me in the ways you did. Bonnie Jacobs

"First Time Leasing Experience"


User

from Barnstable, MA

Recommended? Yes

Purchased? Yes


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I have always purchased used cars, but I felt it was time to explore leasing a new car. Sales professional Alex Salcedo was patient in laying out the pros and cons, making the decision easy for me. I decided to lease a new Toyata Camry and, after asking me a few questions about preferences, he found me the perfect match and I was able to drive the new car home the same day, having received a fair trade in value for my 2005 Toyota. I was also appreciative of the time he took to explain the new features so that it was an easy transition to move from the older model to the new.

"Trustworthy Dealership"


Prime Motor Group

from brewster,ma

Recommended? Yes

Purchased? Yes

03-20-2014


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I just recently purchased my third Toyota, and have had several friends purchase Toyotas after seeing mine. Hyannis Toyota has earned my loyalty after more than ten years of exceptional service. I have no worries that they are taking good car of my vehicles after the purchase. My sales person Justin was great, and they answer all questions and everything is open and straightforward. No sales pressure tactics. Cant say enough good things

Response from Hyannis Toyota:

Hi! Thank you so much for taking the time to write an online review and for your kind words!Congrats on your new vehicle, we appreciate your business! Bryan J. Scarpellini General Manager Hyannis & Orleans Toyota Kia of Cape Cod W) 508-775-1230 C) 508-737-4365 bscarpellini@primemotorgroup.com

"Professional Sales Help"


Prime Motor Group

from Hyannis, MA

Recommended? Yes

Purchased? Yes

03-20-2014


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Our Salesman, Russ K, was extremely competent and pleasant to work with. He did not give us a "high-pressured" sales pitch and was very patient and helpful while we decided on our new car purchase. He answered all of our questions and gave us the space and time we needed to do our research before ultimately buying the Avalon. We were very pleased with Russ professionalism and the buying experience at Hyannis Toyota.

Response from Hyannis Toyota:

Hi! Thank you so much for taking the time to write an online review and for your kind words about Russ!Congrats on your new vehicle, we appreciate your business! Bryan J. Scarpellini General Manager Hyannis & Orleans Toyota Kia of Cape Cod W) 508-775-1230 C) 508-737-4365 bscarpellini@primemotorgroup.com

"Great Salesman"


Prime Motor Group

from Yarmouth Ma

Recommended? Yes

Purchased? Yes

02-12-2014


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Salesman JR was great to deal with. Buying through him was a pleasant experience. My only complaint is the back and forth with the appraiser was tedious. While I realize that the idea is to maximize profit having the salesman got back and forth from buyer to appraiser numerous times is annoying. I suggest offering a buyer reasonable $$ for their trade and eliminating at least a couple of trips. Very happy with the vehicle I purchased.

Response from Hyannis Toyota:

Dear Pat, Thank you so much for your online review and kind words about JR! I also appreciate your feedback about the appraisal process. Hearing the customers point of view is very helpful when making sure we have the best processes possible. Thank you for your business and congratulations on your new vehicle! Bryan J. Scarpellini General Manager Hyannis & Orleans Toyota Kia of Cape Cod W) 508-775-1230 C) 508-737-4365 bscarpellini@primemotorgroup.com

"Excellent Care Purcashing Experience"


Prime Motor Group

from Yarmouth Port, MA

Recommended? Yes

Purchased? Yes

02-12-2014


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I just purchased my third car from Marc Howard at Hyannis Toyota and as always he makes the buying experience easy and stress free. Marc is very experienced. He knows what I like and always steers me in the right direction. He is honest and caring. Marc always follows up. He even returned my call when he was on vacation. I always tell my friends if they are thinking about purchasing a car they should talk to Marc. Ive been dealing with Hyannis Toyota since 2006. I cant think of any time that I was not treated with the utmost respect. The customer service department is excellent and professional. Waiting for my car in the lobby is such a pleasant experience. The chairs are comfortable and the lobby is spotless. With tables and wi-fi I can continue to work while waiting for my car. Car sales and service sure isnt what it use to be....thank God.

Response from Hyannis Toyota:

Dear Susan, Thank you so much for writing such a nice review and for your kind words about Marc! We appreciate your loyal business, congratulations on your new vehicle! Bryan J. Scarpellini General Manager Hyannis & Orleans Toyota Kia of Cape Cod W) 508-775-1230 C) 508-737-4365 bscarpellini@primemotorgroup.com

"Excellent Customer Service!"


Prime Motor Group

from Sandwich, MA

Recommended? Yes

Purchased? Yes

02-12-2014


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I had a great experience working with Alex Salcedo at Hyannis Toyota. He took the time to listen to what I was looking for and then helped to quickly make that happen. I ended up with a 2010 Prius that I could not be happier with. It got me home to Michigan over the holidays in two tanks of gas. Thanks to the excellent service of Alex and the rest of the team I worked with at Hyannis Toyota, the process of finding and purchasing the car I wanted was painless.

Response from Hyannis Toyota:

Dear Chloe, Thank you so much for writing an online review and for your kind words about Alex! We appreciate your business, congratulations on your new Prius! You will enjoy it for many years to come. Bryan J. Scarpellini General Manager Hyannis & Orleans Toyota Kia of Cape Cod W) 508-775-1230 C) 508-737-4365 bscarpellini@primemotorgroup.com

"No Need To Be Nervous!"


Prime Motor Group

from West Harwich, MA

Recommended? Yes

Purchased? Yes

02-12-2014


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Its been awhile since Ive bought a car and I was a little apprehensive, based on bad experience. But I didnt need to worry after going to Hyannis Toyota. I felt completely comfortable with my sales associate, J.R. Riley, who was infinitely patient as I test drove several different Toyotas , answering every question I had with knowledge and honesty. I felt I made a friend by the end of the process! I was offered a deal I was extremely happy with on the Corolla I decided on, with all the numbers clearly laid out and explained in detail (no fuzzy math!), and I received far more than I expected on my trade-in. From previous experience with their excellent service department, I already knew that I would be great hands there. Toyotas are excellent cars, and buying from Hyannis Toyota made the entire experience a wonderful one.

Response from Hyannis Toyota:

Dear Lynn, Thank you so much for writing such a nice review and for your kind words about JR! We appreciate your business, congratulations on your new Corolla! P.S. We hate "Fuzzy math" too! Bryan J. Scarpellini General Manager Hyannis & Orleans Toyota Kia of Cape Cod W) 508-775-1230 C) 508-737-4365 bscarpellini@primemotorgroup.com

"Great Cars, Great People!"


Prime Motor Group

from Orleans, MA

Recommended? Yes

Purchased? Yes

02-12-2014


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I am providing this rating for what was a beyond excellent sales experience with Justin Phillips at Hyannis Toyota. As a first time car buyer, I was nervous and unsure of how the experience would go. Right away, Justin was incredibly friendly and made me feel very comfortable and at ease. He did a wonderful job of being personable AND professional, something every sales person should be. He knew exactly what he was doing and it made me feel confident that I would be receiving the best treatment possible. I love my car and I loved my experience at Hyannis Toyota! I am happy to deal with Justin for years to come. He was just plain great.

Response from Hyannis Toyota:

Dear Kelsey, Thank you so much for writing such a nice review and for your kind words about Justin! We appreciate your business, congratulations on your new vehicle! Bryan J. Scarpellini General Manager Hyannis & Orleans Toyota Kia of Cape Cod W) 508-775-1230 C) 508-737-4365 bscarpellini@primemotorgroup.com

"Hyannis Toyota Sales And Service"


Prime Motor Group

from Barnstable, Ma.

Recommended? Yes

Purchased? Yes

02-12-2014


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After having 3 new Toyotas and 5 or 6 other makes of vehicles in the past it was time to buy a new vehicle in december 2013. After thinking about the type of vehicle and budget my wife and I also considered service. Here is our two part review of Hyannis Toyota sales and service. Service Department - This service department is the best . I think the one word to describe the department is "trust". I trust their workmanship, honesty and judgement. I have never gotten the feeling of being cheated or gouged, only good assessment of the condition and recommendations needed to keep my vehicle safe and reliable. I feel other service departments are okay or in some cases horrible but this department should also get a sales award. Because of the way we have been treated over the decades of owning different Toyotas it was a part in deciding on another Toyota. I have probably had more opportunity to have done business with Rick Arseneaux than the other service personnel but they all do their job well. No complaints about this part of Hyannis Toyota. Sales Department - This review should be just like my buying experience, short and sweet. My wife and I walked in to browse and check out the new Toyotas while her 4Runner was getting a inspection sticker and my Tacoma was getting a oil change. We were introduced to Chet Hughes in the showroom and informed him that we were in the market for a new vehicle. We browsed a bit and then told Chet we would call him when we could find time to test drive some different models. A few days later we were back at Hyannis Toyota, test drove 3 different models and chose the vehicle we now own. Chet was a part of our buying experience in a good way,had helpful input and allowed us to figure out what we would be most happy with. I may have some apprehension about some other dealer employees but not at this showroom. No pressure and very enjoyable.

Response from Hyannis Toyota:

Dear Paul and Diane, Thank you so much for writing such a nice review and for your kind words about our Sales and Service departments! We appreciate your business, congratulations on your new vehicle! Bryan J. Scarpellini General Manager Hyannis & Orleans Toyota Kia of Cape Cod W) 508-775-1230 C) 508-737-4365 bscarpellini@primemotorgroup.com

"Great Car-buying Experience!"


Prime Motor Group

from Halifax, MA

Recommended? Yes

Purchased? Yes

02-12-2014


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We knew exactly what we wanted for a vehicle and did our homework. We called the dealership and was able to hammer out a deal over the phone and get the transaction started before making a somewhat long trip to close the deal. Justin was very fair and accommodating and made the whole transaction very pleasant.

Response from Hyannis Toyota:

Dear Jeffery, Thank you so much for writing such a nice review! We appreciate your business, congratulations on your new vehicle! Bryan J. Scarpellini General Manager Hyannis & Orleans Toyota Kia of Cape Cod W) 508-775-1230 C) 508-737-4365 bscarpellini@primemotorgroup.com

"Incredible People, Both Patient And Personable"


User

from Lowell, MA

Recommended? Yes

Purchased? Yes


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After hours of researching different cars, I finally settled on a specific model and searched online for the best deals (on both new and used). One of the cars that met my requirements (and wasnt in a different state) happened to be down on the Cape at Hyannis Toyota. Living up near Lowell, I wasnt sure if trekking down all that way was worth it however the reviews for this dealership and the Toyota Certified Pre-Owned warranty changed my mind. Adding to that, when I called to confirm that the car was physically on the lot I was transferred to J.R. Riley (who was also one of the salesmen that was showing up repeatedly in the reviews). He confirmed that they had the car and I set up an appointment later that afternoon. When I arrived, J.R. wasted no time in going over all the questions I had (this was my first car purchase out of college) and within 10 minutes we were out at the car and taking it on a test drive. J.R. was awesome on the drive, going over the features of the car, what he liked/disliked, and made it personable (none of the direct-from-the-brochure restatements Ive heard from other dealers). He made sure that my uneasiness was resolved and specifics were explained fully. The best part during the process was J.R.s patience. Im not going to lie, having never purchased a car before I had my parents on the phone helping me out with specifics to watch for (random "fees" on the sale, extra-high interest rates, etc). J.R. took the time to speak with them as well to ensure that I was getting exactly what he promised and nothing was overlooked. I appreciate him working with me (for almost 5 hours!) and love my new car! Lastly, when getting the financial details figured out I worked with Rob in Finance. Probably the only person who could make me laugh that hard during the process! Incredible people to work with!

"Great First Car-buying Experience!"


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from Marstons Mills, MA

Recommended? Yes

Purchased? Yes


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This was my first car buying experience, so I was nervous about going into any car dealership and being pressured into buying a car I didnt want or need. Russ didnt put any pressure on me from the start and allowed me to consider cars that I was interested in, knowing that price was my number one determining factor. I didnt need many bells or whistles, and he respected and understood that. He was very helpful and walked me through the car-buying process, making it easy and enjoyable for me. I was also impressed with Toyotas transparency rule - everything was laid out in front of me with no hidden fees or "add ons." Im also thrilled to be getting two years of free maintenance!

"Unbelievable!!"


User

from Forestdale, MA

Recommended? Yes

Purchased? Yes


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I made a trade in and purchased a 2013 RAV4 last week. JR Riley was my salesperson. I was completely at ease working with JR. He did everything! He was so helpful, knowledgeable, and considerate. He made the entire process easy! I have dealt with Hyannis Toyota for many years for sales and service. Every person I have ever had to come in contact with at this dealership has been extremely helpful and friendly. Their service center is the best! I would never go anywhere else. Ellie Warren

"2013 Toyota Highlander"


User

from Sandwich, MA

Recommended? Yes

Purchased? Yes


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I was searching for a new vehicle since I did not want to go through another New England winter without an all wheel drive car. I was not looking to buy a Toyota since I had always purchased American based cars. It finally came time to start test driving. I went to a few different dealerships to look around at their inventory and was not excited about anything out there. My final stop of the day was Hyannis Toyota where Marc Isaac asked if I was being assisted with my vehicle shopping. He showed my a few certified used vehicles that had the criteria I was looking for. We test drove a few which I enjoyed but was not excited about. We then walked the lot to see if anything else sparked an interest. We came upon the 2013 Toyota Highlander that completely caught my eye. We took it for a test drive where I completely feel in love. It drove beautiful, very quiet ride, and many extras with the base model. The financing was in my price range and I drove it home a few days later. Marc and the whole Hyannis Toyota team where wonderful to work with would recommend them to anyone looking to buy a car.

"Hyannis Toyota Is The Best!!"


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from Brewster Ma 02631

Recommended? Yes

Purchased? Yes


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To whom it may concern: I would like to take this time to thank Hyannis Toyota for a wonderful experience. My situation was difficult, I went to three different auto dealers for help and they gave me the run around and turned me down. At this point I was discouraged, disappointed and lost hope. A friend of mine who just purchased a new vehicle from Hyannis Toyota highly recommended me to try them. I was very hesitant and thought there was no way they could help me. I had contacted them by phone spoke with sales consultant John Watters, explained my situation and asked him if there was anything they could do to help me. Mr Watters advised me to come in and they will do whatever they could to take make my situation better. I stopped by the dealership after work and gave John my information, told them the type of car I needed, what my trade was and they went to work. I had the opportunity to meet with the G M. AL Testa and Bus.Mgr Matt G who also worked with John to make the deal come together. I was totally blessed and got the financing and the car I needed, thanks to John, AL and Matt. I found them to be very professional, honest, caring and wasnt going to give up until they was able to help me. Ive always been a believer of actions speak louder then words and their actions spoke above and beyond. I think Hyannis Toyota is #1.... I would highly recommend anyone who wants to get a great dependable vehicle to go to Hyannis Toyota, you will be treated with respect, honesty and end up leaving with a smile on your face such as I did. Thank you all again for a great job well done.

"Friendly And Knowledgeable"


User

from FOXBORO, MA

Recommended? Yes

Purchased? Yes


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I have been looking for a great used car for 3 months now and have been on every website. I came across Hyannis Toyota because friends of mine talk very highly of this dealership. I visited the dealership and was helped by J.R. Riley. He was very helpful and knowledgeable about the car I wanted. He made buying a car a delight and was not pushy at all like other dealerships. When I am ready to buy a car again I will be going back to Hyannis Toyota and asking for J.R....I will be recommending this dealership to all my friends and family

"An Excellent Purchase Expereince"


User

from Centerville,MA

Recommended? Yes

Purchased? Yes


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We rated this experience as "great" because J. R. Riley consistently went the extra mile over the course of several visits to the dealership, making sure we got the car we wanted at the price we discussed, when we wanted it. He didnt try to sell us anything we didnt want or need, and was very knowledgable about all aspects of the car.

"So Far, So Good!!!"


User

from DennisPort, MA

Recommended? Yes

Purchased? Yes


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My experience with the above two employees (Steve Mahoney and Rob Iodice) rate in the top two (2) Best experiences I have had in buying a new car! This was my 10th new car purchase and they were Great! None of the usual pressure put on a Buyer - especially a woman. Steve was extremely helpful and knowledgeable - went over everything about the car I wanted (actually my third Camry LE) and answered all my questions without any hesitation. Knew what I wanted and did not try to push me into what I did not. Very personable, easy to talk to and a great personality. Made me feel like a friend vs. a Customer!! Rob was the easiest Business Manager I have dealt with in all of my previous purchases. Also explained everything and did not make me feel pressured.

"Very Good New Auto Buying Experience !"


User

from Dennisport, MA

Recommended? Yes

Purchased? Yes


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The Sales person was very helpful, he did not pressure us. He answered all our questions (no matter how particular) with patience. Salesperson took time to go over ALL the detailed features of the new auto. The test drive was over a very good variety of driving conditions, (i.e. bumpy roads, highway and city) The Business Manager took time to go over all finance/extended warrantee options explaining the features of each. At no time did we feel pressured. Overall it was a very good auto purchase experience.

"Peace Of Mind"


User

from Hyannis , Ma

Recommended? Yes

Purchased? No


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I have never been to a dealership like Hyannis Toyota, Not knowing what we realy wanted in a car, it had been 13 years since we had purchased a car. The salesman took his time with us answered all our questions some over and over as we looked at the vehicles on the lot. He never pushed to get us to the table. Talked to us like we were old friends. even when we told him we were not sure of the price we would be comfortable at. He said "dont think about that first we need to show you a car you will love to drive and own. we will show you what we have to offer and if we dont find it today dont worry there will always be more tomorrow. We took our time and was never rushed into a sale. we left with knowledge and some decisions we needed to consider. He then gave us a number to Jack Carter if we needed another opinion . He was the Owner and a wonderful help. We have not found the right car yet but we know when we do it will be at Hyannis Toyota

"Avoid Certified Pre-owned Cars Here"


Jonathan Shea

from Massachusetts

Recommended? No

Purchased? No

07-20-2012


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Service department gives the bare minimum on the inspection, pushing cars on the lot with problems like faulty brakes and then lies about it. The car has had transmission, 4WD and many other components replaced that that should have been fixed up front. I deeply regret giving them my business.

Response from Hyannis Toyota:

Dear Jimbo, I am sorry to hear that youve had some issues with your certified pre-owned truck. The inspection for Toyota Certified is the same for all dealers and the vehicle itself must meet the criteria up front in order to be certified. Although there is no way of knowing if a concern or issue will occur, we stand behind the vehicles we sell and service. We are also the only local company that offers a 3 day money back and 30 day exchange policy in the event the vehicle isnt a good fit. In any event, I would be happy to discuss the issues you are having or have had, In order to work towards a satisfactory resolution. My contact information is listed below. Sincerely, Judy Johnson-Ulscht Customer Relations Mgr Hyannis Toyota jjohnson@hyannistoyota.com (508)775-1230 ext 1129

"New Car Buy From Greg Remedies, Hyannis Toyota"


User

from Cape Cod

Recommended? Yes

Purchased? Yes


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Greg was personable, as well as quite knowledgeable about the car I was interested in buying. His approach was different from the "pushy" and/or indifferent attitude experienced at other dealerships in the past. One gets the feeling that hes "on your side", and understands the customers needs. He was patient and thorough in answering my list of questions /concerns. I wouldnt hesitate to recommend Greg to a friend or family member whos looking to buy a Toyota.

"A Fun Family Outing"


User

from Hanson, MA

Recommended? Yes

Purchased? Yes


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Who knew taking the family to a car dealership would be so much fun that we wouldnt want to leave? The waiting area was clean, available and open so that we could look at the different options while keeping an eye on our 10 year old. The salesman, Greg Remedis, was attentive to both our needs and our sons. (not an easy thing to do) We were very impressed by the bright open showroom and mostly by the staff at Hyannis Toyota who struck the right balance of knowing when to step in and when to step away.

"Experience Buying A New Car The Way It Should Be!"


User

from Cape Cod Mass

Recommended? Yes

Purchased? Yes


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About 2 weeks ago, I sent an email requesting a quote on a new Corrola, and within hours I had a response from Greg. He answered all my questions in a very timely manner and provided all the information I needed- offered me a very good deal on the model I was seeking. After doing some shopping around, I went to see Greg this past Friday and we spoke about the car I was looking for. At the time, the only model on the lot was a standard, and as I no longer wish to drive one, Greg offered to see if we could work out a deal for a model upgrade. Although the sticker was 2K more than the one I was looking to buy, I told Greg I would go slightly higher, but that I had a specific amount that I was willing to spend, and even a few dollars more than that and I would just wait for him to get an automatic version on the lot. Greg came back with a great offer, the numbers worked and off we went. Of course the excellent treatment didnt end there, right through its conclusion of my paying for it and driving it home- same day- extremely psyched! Greg even filled the tank for me. I had heard excellent things about this dealership, but one never knows for sure, and I can truly say I am very happy to have chosen them. I wholeheartedly recommend Greg and Hyannis Toyota to anyone seeking to buy from a very professionally run business.

"Love This Toyota! "


User

from Yarmouth MA

Recommended? Yes

Purchased? Yes


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Im a very picky person. I knew what I wanted before I walked on to the lot. I expected pushy sales people and a crowded waiting rooms. I WAS SO WRONG! My sales person was friendly and knew every thing on the car. Even showed me different settings for my windshield wipers. The waiting room was warm and friendly from the woman who greeted me at the door to all the people who ask me if I was being helped. I really appreciated how clean every thing was. I continue to visit Toyota in Hyannis for all my cars services. The waiting room has leather chairs perfect for lounging . I would strongly Recommend Hyannis to my Friends and family.

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