"Excellent Dealership With No Run-around"

Ive leased 5 or 6 cars from these guys (I lost count!). Elkin Pereanez got me an awesome deal on my latest car, a RAV4. I love this car, he got me the color I wanted. Anything he promised, he delivered, including timely follow up and delivery with no hassles. Ive had great sales and service experiences here for over 8 years. No 3 hour back and forth with 4 managers. Elkin always had a smile on his face and was happy to help in any way. Everything went like clock work and I love my new ride.

"Staff At Toyota Of Watertown"

I want to express my appreciation for the excellent personal care that Steve Skolnick has provided me consistently, whether I was buying a new car, or servicing my current car or my previous Camry, or needing to arrange a loaner car while my Camry was being repaired. He has never failed to see to it that my needs were met promptly and efficiently by your devoted staff. The integrity of the work that is performed is exemplary. One could not ask for more trustworthy and thoughtful attention than that which I have received from Steve. He is the best sort of ambassador that any dealership could have.

"Great Experience"

I had a great experience car shopping at Toyota of Watertown. The quality of both the service and the vehicle I got was excellent. Everyone I spoke to there was very friendly and helpful. Sales consultant, Elkin Pereanez came highly recommended from a close friend, so although I had almost decided on a car from another dealership, I decided to check out Toyota of Watertown. He couldn’t have been nicer or more accommodating, and didn’t put on the high-pressure tactics I had experienced at some other dealerships. He answered all my (numerous) questions patiently and responded to any calls promptly and basically made me feel like a valued customer. In the end, I felt confident that I got a wonderful car for a great price. Finance Manager, Edwin Urena was also patient and helpful as I navigated this experience. I would definitely recommend this dealership and particularly Elkin if you are looking for a car.

"Great Experience"

I just bought my second car from Toyota of Watertown and once again had a wonderful experience. Elkin and the rest of the staff are very kind, patient, and I look forward to doing business with them again in the future.

"Three Time Toyota Leasee"

Just leased my third Toyota Corolla with the help of Elkin Pereanez. I leased my previous two Corollas from a different Toyota location and I wish I would have worked with the Watertown location earlier. His service skills are incredible and made this transition very easy and quick!

"Excellence In Sales And Quality!"

I was back again for a second time this year!! Once again Andrew Pelletier provided me with outstanding customer service ! No games, just straightforward honest sales! I recommend my family and friends come here! Not only is this dealership outstanding but they treat everyone with respect and no judgement. Not only that but Toyota has wonderful deals and service packages that help with the longevity of your vehicle! Thanks again Andrew!!

"Highlander 70"

We thought steve Skolnick was The best salesperson we had spending our money was easy but he took the pain out of it , the highlander was beautiful , great deal, great service thats all you can ask for thank you steve Skolnick

"Review"

Recently I purchased a preowned Toyota RAV4. I worked with Erick Joseph who was very helpful and accommodating. He was a pleasure to work with, knowledgeable, patient and no pressure with the transaction.

"Steve Skulnick At Toyota Of Watertown"

Steve is the guy you want to buy a vehicle from Honest and always helpful with your concerns or needs. This will be a great buying experience when you deal with Steve as i have for years.

"Andrew P. Went Above And Beyond!"

We found Andrew courteous and helpful but not pushy. When there was a mix up with our title, Andrew went out of his way to be helpful, including driving our highlander to us at our home so we wouldnt have to pack our two young kids into the car.

"Nice Experience!"

Had a very easy and pleasant experience buying my 2013 Outback from Toyota of Watertown. They were easy to work with on price, and the business process was completely stress-free. Mark, my salesperson, even took the time to come pick me up at work on a miserably rainy day, saving me the expense, time, and hassle of having to take a bus or taxi to the dealership to pick up my car. Now *that* is great service!!! Great dealership, Id buy from them again any time!

"Hard To Believe-- Honest Dealership Service Dept!"

Dealership service depts are notorious for overselling and overpricing work that needs to be done. Here is an actual honest dealership, does only what needs fixing, gets the job done, and stands behind their work. Rare in todays world. I had excellent service by Jim (and Kamel). I will not go to any other dealerships for work. They knew how to work on vintage Toyota cars (Camry Wagon, for instance), ordered the parts in a timely manner, and did not overcharge. Workers were uniformly pleasant and courteous, and actually looked as if they enjoyed working there. In addition, Jim explained everything they had found and why and what they were replacing, great communication with the customer. Although parking around the area is tight, they have an excellent place to wait indoors with tables, wifi, and coffee/tea. I haved decided to bring my other Toyota (Venza) here for servicing from now on as well!

"Elkin Pereanez – Excellent Service And Experience"

I just bought a new 2016 4Runner from Watertown Toyota and was 100% satisfied with the experience. The only thing I love more than doing extensive research before I buy, is getting a great deal. I’m confident they did right by me. I worked with Elkin Pereanez as my sales consultant and would recommend him to anyone looking to buy a new car or even just to explore the possibility. I’m in sales myself and know that customer satisfaction goes a long way. I could tell right away he cared as much about his reputation and your experience as he did about closing a deal. I was kind of hoping for a sleazy sales guy so I could to do some hardcore negotiations but Elkin makes you feel so comfortable and informed he took that possibility away. At no time did Elkin use any high pressure sales tactics or even encourage me to make a purchase. He just walked me through the vehicle, took it for a test spin and talked about life. He’s a positive guy and his attitude makes you want to buy from him. I knew the car I was planning to buy and I knew what I was looking to pay. The ease of the deal was all on Elkin. I’m extremely happy with the deal I got on the car but more so that I bought it at Watertown Toyota and had the pleasure to work with Elkin.

"Excellent Leasing Experience!"

Watertown Toyota provided the best buying/leasing experience I have ever had! I am on my 3rd Highlander that I have leased through Watertown. Everyone that I have encountered at this dealership is personable, knowledgable and they truly care about the customer. Most recently, Steve Skolnick provided unbelievable customer service. Not only did he help me to get the best deal for the lease of a new vehicle, he also entertained my 5 year old daughter throughout the process. In addition, he provided her a coloring book, markers and snacks to keep her busy throughout the process. Buying/Leasing a new vehicle can be a stressful process; this is not the case when you go to Watertown Toyota. They truly make this process easy and enjoyable. I have no worries that I am not getting the best deal! I have and will continue to recommend Watertown Toyota! Thanks so much!

"Car Purchase Review"

This is my fourth car purchase, so Im a long-time customer, but this experience was by far the best. My salesperson, Andrew Pelletier, was easy to work with, very professional, got me the deal I wanted with no pressure got me in and out quickly and I love my new car. Andrew went above and beyond in terms of customer service. He answered all my questions, if he wasn’t sure about the answers he made sure to confirm with his superiors before giving me a definite answer. He was GREAT and I totally recommend him. If youre shopping for a new car at Toyota of Watertown, ask for Andrew Pelletier!!

"New Car Buyer"

Best dealership in Boston area , steve skolnick sold me my 4th car. He is very professional and honest always putcustomer first, my family will always do Buisness with Steve and Toyota of watertown

"Excellent Service"

I recently bought a new Toyota Prius from Andrew Pelletier at Toyota of Watertown. Andrew is knowledgeable and very helpful. There were a good selection of cars in the showroom, and he made sure the cars I was interested in were available for my inspection. The entire process was very professional and low stress, and my questions were all answered including with timely emails. Id recommend Andrew and this dealer to prospective buyers.

"Toyota Sienna And Rav 4"

Purchased a used certified car a few years ago, Nick Fondas salesman was great. No pressure listened to what I was asking and delivered. When it was time to trade in and get another car I went back to Watertown Toyota. Nick introduced me to Andrew Pelletier. Andrew had me in the in my new car and out the door the same day. Very nice guy, he also was able to get my wife in a nice Rav 4, an upgrade from her old Rav 4, also less than what she was paying on her old Rav 4. Happy wife, happy husband :-). Great experience. Thank you Andrew!

"Purchasing A Car"

Just bought a new Toyota Tacoma at Toyota Watertown and Andrew Pelletier the Sales Consultant was the person who attend me in such task. I have to say that it was never ever so easy purchasing a new car and, after closing the deal I was totally satisfied and relaxed without having the usual impression that you were deceived. Sincerely Helio Ortega

"Best Place To Buy A Car"

Just bought a new Toyota Prius from Andrew Pelletier at Toyota of Watertown. Andrew actually made it fun to buy a car. Hes a great guy and he takes away the stress of buying a new vehicle. I highly recommend him. Dave Salett

"Purchase Of New Vehicle"

I would like to thank Steve Skolnick from Toyota of Watertown, Ma. This is my 2nd time purchasing a vehicle from him and he never ceases to amaze me. He is Professional and polite, no-pressure, you never feel rushed, he communicates clearly and hes attentive to customers needs. You bet I will be back in the near future, Thanks again Steve.¿¿ Bonita B.

"Steve Skolnick/toyota Of Watertown"

Steve was absolutely fabulous in helping me buy a pre-owned 2012 Prius. He was friendly, instructive, and a pro in car sales. I didnt expect to drive the car off the lot once I decided to buy it, but Steve made that happen! When I came back for inspection, I was in a huge hurry on my lunch break, and Steve was so responsive in helping me get back to an important meeting on time. Many other employees were a part of my car buying experience and they were all very helpful and friendly. What a positive experience! Thank you very much, Steve! No doubt I will be back to work with you and the dealership the next time Im looking for a car.

"Andrew Pelletier"

Excellent Service, very attentive to customers needs

"Andrew Pelletier"

Excellent service, responsive to the needs of the customer

"Quick And Easy"

I had a wonderful experience at this dealership and my saleman, Andrew Pelletier was on point flexible and easy to work with. I got everything i needed. Hope to come back again :)

"Car Service"

09-20-2016

I went in on Saturday and talked to the receptionist about getting my Camry inspected for registration. She said they were open Monday thru Friday 7 to 7 and will be able to get it inspected with no appointment. I came back Monday pulled up an hour and a half before closing. Manager said they cant do it because they do not have an inspector and they shut down at 5. I wish I did not have to make 2 trips and waste my time. The best part to the whole ordeal was I went across the street and got it inspected in 10 minutes. My next Toyota will definitely be not from here.

"Exceptional Experience"

I absolutely love this place! My whole family consistently comes back again and again because of the exceptional service and care. I just recently leased my first car by myself, and could not have had a better experience. I worked with Elkin Pereanez and he was incredibly patient and helpful, making sure I had all of the information, never pressuring me, and going over and above. He let me drive around 2 cars multiple times, showed me all of my options, and really listened to my needs and worked with me on price, upgrades, and anything else he could fit into my budget to get the best deal! I will absolutely be coming back! Such a stellar experience here all around. If you are looking for a place to get your car, or service a car I would absolutely recommend it.

"Excellent Service And Great Salesperson"

Best car expieriance ever , great from the beginning to the delivery , great selection to choose from, Steve was very personable and very knowledgable, thank you steve

"Toyota Of Watertown Massachusetts"

Bought my first Toyota, a RAV4 Limited, from Toyota of Watertown. Andrew was my salesperson. Im quite happy with my experience, hassle/pressure-free - he matched the price from another dealer in the state. He was very helpful and always knew the answer to my questions.

"Excellent Experience!"

Andrew Pelletier and the rest of the crew were excellent!

"Great Customer Service"

Andrew Pelletier at Toyota of Watertown did an excellent job of upgrading my lease for me. I would highly recommend you ask for him if you go there. He was easy to contact and great to work with.

"Best Car Buying Experience Ever!"

I LOVE Toyota of Watertown! I started to come from another dealer because I had heard about the service being the best! They did not disappoint it is great! Amazing customer service. Then I was in the market for a new car so I went to Toyota of Watertown. I met Andrew Pelletier and he was exceptional! He is so knowledgeable it was mind blowing. Really there was not a question I asked he could not answer. You can tell he takes the time to really get to know his products! He was candid, friendly, knowledgeable, respectful and did not try to push us into buying a car. I went in with my guard up ready for the hard sell, but Andrew gave us the space to make our own decisions! High High praise for ANDREW!

"Great Sales Experience With Steve Skolnick"

The star system isnt working or Toyota of Watertown would be five stars in every category of sales experience, especially due to the friendly attitude and thorough knowledge of Steve Skolnick. I was interested in purchasing a higher end vehicle to replace my old 2002 reliable Camry, but feared it would surpass my limited budget. But Steve addressed every question I had about the new Avalons upscale design and electronic features.And performing a miracle he made me able to afford the most beautiful car Ive ever owned. When I came to pick it up he went the extra mile to help me understand how to benefit from the new and amazing electronics, not an easy task in my case. Driving home in my new car, I loved the smooth ride, and trying out all the "bells and whistles. Steve made the entire process of finding the right car, at the right price a pleasure, and I would highly recommend him to anyone.

"Graet Service"

Got a used Rave-4 sport great time nice staff the help was great

"Great Experience!"

Had a great time with Raheem choosing a new Prius! He made the process fun, easy and satisfying; thanks again!

"Toyota Of Watertown"

I just bought a Toyota Camry Hybrid from Toyota of Watertown and Im very pleased with it. The salesman I dealt with is Edwin Urena and he was very courteous and helpful. I had gone to the Toyota dealer in Danvers and was very unhappy with the pushiness of the salespeople. Toyota of Watertown was completely different and I highly recommend them if youre looking to buy a Toyota.

"New Toyota Camry"

Exceptional service from Andrew on purchasing my new Toyota Camry. He went above and beyond to get me the car I wanted. Definitely would recommend buying a car here

"New Toyota Camry"

Definitely would recommend buying a car here. Returning Toyota customer. Andrew was unbelievable helpful and got me the new car I wanted

"Repeat Cust. (both Sales/service), Elkin Is Great!"

This is the second car I have leased through Watertown Toyota and I will continue to come back here both for the quality of their sales team and their service department. My lease wasnt up yet, so I was very clear that there were only certain circumstances under which I would even consider getting into a new lease. Elkin listened to my specific goals and priorities and, together with the manager Dan, gave me a few options that would work for me, both car-wise and budget wise. Elkin was friendly and positive, and perhaps most importantly, I didnt feel pressured which is HUGE. While he was helping me, I also got the chance to see Elkin interact on the phone with one of his long-time customers, and it was clear to me that he takes the time to get to know his customers over time (if that is what you want/need - I was perfectly comfortable leasing a new car with him in one visit, but some people need multiple visits in order to figure out what car is right for them, and if that is you, Elkin is your guy... or just buy on the first go-round if you know what you want - he was great at that scenario in my case as well). Bottom line - I LOVE my new Prius C and thank you to Elkin for making it such a positive experience - I would recommend him and this dealership to anyone! Service department is great too - super flexible in terms of timing, friendly, and great waiting area. Thank you!

"Victorlasagna"

Excellent Service provided by Mike Mason and his service team! Thanks for the car cleaning and getting it done on time and under budget

"Fantastic Car Buying Process"

I just bought a 2015 RAV4 from Toyota of Watertown and it was the easiest car buying experience of my life! My consultant, Elkin Pereanez, was just an absolute dynamo. During my research process, he was incredibly knowledgeable and patient. The dealership gave me a very fair price for my trade-in. When I came to pick up the car after I officially purchased it, Elkin made sure I was in and out in no time with everything I needed (inspection sticker, registration, new plates - he even remembered to grab my E-Z Pass that I forgot!) I also want to give John in finance a shout out for making the loan process so easy! Ive already recommended Toyota of Watertown to friends and will definitely return when looking to purchase another vehicle.

"Pre-owned Annex @ Toyota Of Watertown"

I recently bought a used Subaru from the pre-owned annex at Toyota of Watertown. I needed an all-wheel drive vehicle for the winter and they had just the one I was looking for! Andrew Pelletier was my sales rep and my go-to guy for this transaction, which took place over a few days and two visits to the dealership. He kept in constant communication with me about the car, without being overbearing or pushy. He was awesome to work with. When it came time to make a deal, we both sat down with Nick Fondas - who is also a great guy - and discussed a very reasonable trade-in for my car and closed out the deal. From there, I had to go over to the main dealership to fill out paperwork. Within a few hours I had signed everything and was able to drive off with my Subaru! Overall - great experience at the pre-owned annex. Go talk to Andrew if you need a car!

"Unpleasant Experience With Sales Person."

We were searching for a car for our granddaughter to have for college and had experienced the Toyota of Watertown difference years ago with a favorite car purchase. So we talked over phone to Camilla , she said sales person name Edwin will contact you, I thought must be special person she hooked me up rather she talked all about deal and process. We visited in person and dealt with a sales person name EDWIN URENA, thats the name on his business card he gave us upon arrival. He was nice in the begining, We set down and talk about my options. He keep asking me "Are ready to buy right now "loudly trying to embarrassed" front of other co-workers, if not- you are wasting my time" We were pleasantly surprised to find that dealerships unprofessional staff. We were ready. Matter of fact ,we needed two vehicles one small safe sedan and other AWD mid size or small SUV. for my wife . We were thinking to Lease and thorough whole process we were very disappointed He gave my wife tears in her eyes. While we were talking he just got up picked up his phone and walked out toward the parking lot. Too much pressure, or last minute changes attitude and tone of language. If you want a positive experience from start to finish, you got to be nice to the customer. Big difference between in past and now. Ill never recommend any one to purchase or lease from Toyota of Watertown. I am a local customer bought two vehicles in past. I rather drive 15 to20 minutes away to Another Toyota Dealership. I went to other dealership they were busy and well behaved, it means they are doing some right. If they keep this up they will destroy the reputation of their own. I own the company and have 230 Employees working also have 120 sales staff in my company No one behaves like this person. My daughter often goes in service dept. I wouldnt doubt about it. But you guys have lost my business Keep Honest folks of character, positive attitude. Ill never recommend and go back to Toyota of Watertown.

"Toyota Of Watertown"

Kudos to Toyota of Watertown for courteous, efficient, skillful work. Service Manager Mike Mason and the crew have accomplished this once again. The complimentary car wash and vaccum-the frosting on the cake.

"This Amazing Team Helped Me Lease A Prius Quickly"

Elkin Pereanez and Ted Caracostas helped me find the right car, a basic Prius, and expediated the process with the best quality care I have had from a dealer. I was escaping from Air Bag Recalls from Cambridge Honda and I found a golden group of folks who treat you with respect and dignity when you need a new car. I highly recommend both Elkin and Ted who helped me get a new safe car in one day! Thank you so!

"Toyota Of Watertown"

Would highly recommend this dealership and Dimitri (James) my sales rep. in particular. He is thorough, patient, professional and fair. Best car experience I have ever had and I have owned two other Toyotas and one Honda.

"Great Service!"

Im very happy to share my experience here, because I had the best service on buying our car. Elkin Pereanez you "rock", he did everything happen so fast to us. He was a great professional, walked me trough every detail. It took me less then a week to get the car, and that is because he had go find it for us. I really appreciate doing business at toyota of watertown and I hardly recommend to everyone. Thank you all so much!!!! Manoela preussler

"A Satisfactory Experience"

It was a pleasure to buy my Avalon from Toyota of Watertown. The Sales Consultant, Elkin Pereanez, was very knowledgeable and efficient before, during, and after the transaction. (He was particularly helpful in demonstrating the features of the car and in setting up the blue tooth connection.) The manager, too, was clear and concise in explaining the various options in purchasing the car and in describing the available warranties. The facilities in the showroom and in the service area were clean and comfortable. All in all, the most satisfying experience in buying a car.

"Great Experience!!"

In all my years of car buying experience in my home country and here. I have never experienced a dealer like Toyota of watertown. Ted and Elkin where right through out the purchase of the vehicle, provided me all the details and explained the cost breakdown. They close down at 8pm but Elkin and Ted stayed till 9PM and made sure all the details where covered and explained everything clearly.

"Best Service Ever"

I brought my car in for a routine service a couple of days ago. The service was prompt, the staff friendly and the car returned cleaner than it has been in quite a while. Thanks again for the excellent customer service. I wouldnt go anywhere else.