Lexus of Watertown in Watertown, MA

Overall Rating:


Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Great Experience"


User

from Stoneham, ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I just picked up my brand new IS 300 Fsport what a pleasant experience. Tony Viveiros went above and beyond to get me out of my old lease and into my new car!

"Millie"


User

from Tyngsboro, ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


León the sale person was excellent and very helpful

"Great Experience"


User

from Boston, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Bought a GX460 from Tony Viveiros who was pressure-free and great to work with. Handled a slightly complicated trade-in / pick-up situation with great ease!

"Bob S."


User

from cape cod

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Our sales consultant Jon Maki made our car buying very easy. He was knowledgeable and all paperwork was done in one day. He even delivered the car to us the next day.

"I Bought Rx450h. It Was Good"


User

from Groton, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Excellent service and good price. I would recommend this shop.

"Lexus Gx 460"


User

from Lexington, mass

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I bought my car from Tony Vieveres at watertown lexus, he was great, good listener and friendly, no pressure at all, I highly recommend him and watertown lexus dealership

"Great Car Buying Experience!"


User

from Chestnut Hill, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


We had a wonderful buying experience with Eddie Giron. He was an absolute pleasure to work with. He was attentive, informed and not at all pushy. If he didnt have the answer to one of our questions, he did not make up an answer but said that he did not know and would find out for us. We truly appreciated his genuineness. We would absolutely buy from Eddie again and recommend him to our friends. I have been using this dealership for the past 13 years and I have always been impressed with their service.

"Bought Our New Lexus Rx350 And Loved It."


User

from Watertown, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Bought our new car and loved it! Had a great experience with Tony Viveiros. Hes well knowledged and very polite. Pleasure to work with and highly recommended. Thank you for helping us to purchase our new car Tony! You are awesome!

"Certified Preowned Review"


User

from Belmont, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


After reviewing the dealership website I scheduled a test drive on a certified preowned vehicle of interest. I found the dealership and associate Jon Maki to be extremely friendly, knowledgeable and helpful. It was such a pleasant experience I was able to test drive, purchase and drive home my new car in a matter of hours. One of the most pleasant surprise was the fair trade in value of my previous vehicle and no haggle pricing. I would highly recommend Lexus of Watertown and Jon Maki to all interested in a quality vehicle and experience.

"Positive Experience!"


User

from Plymouth, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:

Tony Viveiros was a great salesman to work with. He made the process smooth and provided excellent customer service.

"Good Experience"


User

from Arlington Ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Just bought our first Lexus...loving it! We were fortunate enough to get Tony Viveiros as our salesperson, which made the process much smoother. He did a great job from test drive to delivery! Have had stressful car shopping experiences in the past, this was by far the most pleasant experience ever!

"Great Experience"


User

from Brighton Ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I have had over ten years of both sales and service aT Lexus of Watertown. This hAs been an exceptional experience. My salesperson Tony Viveiros was great in both explaining and demonstrating the features in the 2017 models. I thank him for a memorable experience .. RV

"Rx350"


User

from Waltham MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


At Lexus of Watertown you are greeted by a friendly staff. If you are there to buy or lease they bend over backwards to make sure all your needs are met. Friendly, well versed, and very accommodating.

"Nice Experience"


User

from Waltham, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Brought an pre-own car from Lexux of Watertown. Thanks for Jon Makis patience and the service. Great experience!

"Fantastic - From Start To Finish!"


User

from Boston, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I am extremely happy with the entire Lexus process and Tony Viveiros made it so pleasant! It was such a pleasure to work with him - I literally had one hour to make a purchase and he got it all done, was thorough, super helpful, and just made the experience so positive! I highly recommend this dealer and Tony was the best in facilitating this experience! He explained all the cool features of the Lexus RX and just made it really fun and exciting process! Thank you Tony!

"Above And Beyond"


User

from Connecticut

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Words cant describe the attention I received from Leon. He went above and beyond to ensure Ive smooth follow-thru, all this when Im an out of state buyer.

"Fantastic Thorough Service"


User

from Vernon,CT

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Jon Maki is a great salesman. He was very thorough and helpful. I have a lot of confidence in my certified used Lexus. I really appreciate all that he did for me. He is one of a kind.

"Lexus Rx350, 2017"


User

from Randolph, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


My wife and are very happy on our new Lexus purchase! This was my best car shopping experience ever!! Tony Viveiros is a fantastic salesperson! he was very informative and he was answering very question of ours patiently. Tony also delivers an incredible service and gives a very pleasant experience. Thanks for everything Tony!! youre ROCK!!

"Leasing A 2017 Lexus Es350."


User

from Westford, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:
Buying Process:

Overall Facilities:


Recently went to this dealer looking to see what was available. Tony Viveiros came along and helped me tremendously as I was new to Lexus. Tony took me for a test ride and the gave me a great deal on a 2017!

"For Tony Viveiros"


User

from Wayland Ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


My experience with Tony Viveiros was excellent. He is the best auto sales rep I have deal with. He is a nice , kind , fun, friendly and very knowledgeable and caring person . I are very happy to get a car from him. Lexus of Watertown would be very proud and luck to have him . I will definitely introduce more friends to him if they would interesting to buy/ lease a car . . He is very professional and considering person . Its my pleasure to have business with him:-) Bonnie . W

"Third Times The Charm"


User

from Boston, Massachusetts

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


This is my 3rd 450h hybrid SUV from Lexus of Watertown. I know this is a big business, but I always feel like I am treated special. My experience this time didnt disappoint. The sales team was helpful, polite and courteous. Tony Viveiros wove his way into my complicated life to make it easy for me. The process was simple and as painless as possible. And the vehicle itself is fabulous.

"G Mark Farnham"


User

from Chatham Ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I dealt with Jon Maki and I found him to be very accommodating. His knowledge and attitude were very good. I found Lexus of Watertown to be very well run. I would consider coming back for more service in the future. I live on Cape Cod and dont get away to often. Thanks again G. Mark Farnham

"Great Selection Of Certified, Pre-owned Cars"


User

from NASHUA, NH

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Just purchased a Lexus RX350, certified pre-owned. They had a huge selection and Tony V. was very helpful and a pleasure to work with. Highly recommended!

"Great Experience!"


User

from Nashua,NH

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


My wife and I just leased the NX200T F Sport.It is our first time ever leasing and Leon Barnes and manager Arman along with Alex in finance made our experience very comfortable! Look forward to continued future business with them and will be sure to pass on the recommendations to family and friends.Thanks again guys!

"Got What I Came For"


User

from Boston

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


After a bit of haggling, i got the car for the price i wanted, and went home happy. Tony made the process go quickly

"Tony Viveiros, 5 Star"


User

from Waltham, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Tony Viveiros, 5 STAR!! Really, Tony was fantastic and a pleasure to work with! Knowledgeable, and thorough, Tony goes the extra mile to ensure his customers are happy. He is patient and takes great pleasure in making sure every question is answered, and every detail reviewed. Alex in Finance is also a great pleasure to work with! Very knowledgeable as well, he presents complicated financial paperwork in a simple and straightforward manner, easily understood by the customer. Great experience here!!

"Lexus Of Watertown"


User

from Newton, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Ive been a long-time customer of Lexus of Watertown (my last 5 cars), and highly value the dealerships commitment to a high integrity, professional, and fair sales experience as well as their excellent Service Department.

"A Great Experience At Lexus Of Watertown"


User

from Waltham,MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


As complicated as the deal I created in purchasing my new RX 350, the staff, and especially Tony Viveiros, made it a very fair deal for everyone. The experience can be very stressful yet, I was very pleased with all of the staff with whom I worked.

"Lexus Of Watertown"


User

from Somerville Ma 02144

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


purchased a 2017 Lexus from Watertown Lexus, the experience was awesome. Tony Viveiros our sales person was super.

"Tony Viveiros"


User

from Melrose MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Tony Viveiros was simply outstanding. Never has leasing a car been made more trouble free!

"Questionable Warranty"


User

from Lynn. Massachusetts

Recommended? No

Purchased? Yes


Overall Rating:

Customer Service:

Quality of Repair:
Overall Facilities:

In January 2016 I purchased a used 2015 GMC Terrain with 14k miles on it. I also purchased the extended warranty for $1080. The battery died today and I was advised to call GMC to see if it was covered. I bought the warranty at Lexus. After a few calls to Lexus and then GMC dealers, aka the runaround, I took it to sears for a new battery for $180.00 out of pocket.

"2017 Lexus Gx"


User

from Bolton, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


We bought our 2017 Lexus GX at Lexus of Watertown. Leon Barnes was our fabulous salesperson who helped us find exactly what we wanted. When another dealership couldnt find the color we needed, Leon did. When the car was delivered he thoroughly went through all the car features. He calls and checks in every now and again. Thanks for the great experience, we LOVE our new car!

"Very Professional"


User

from Clinton, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Overall Facilities:

I was contacted by a young woman representing sales. She was courteous and not pushy as many car sales people are known to be or at least I find them that way. Although I did not meet her in person, she was most pleasant on the phone the few times I spoke to her. They did not have what my needs were so I did not pursue the matter with her but would not hesitate to call her in the future.

"The Experience Was Superb!"


User

from Watertown, Ma.

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Tony Viveiros was the best auto salesperson ever and I give him Aplus, 10 out of 10. So nice, knowledgeable and helpful. Thanks, Tony.

"I Recommend Lexus Of Watertown And Tony Viveiros"


User

from Brookline, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Lexus of Watertown is a perfect place to purchase a car. I really love my new car leasing from there. Also, Tony Viveiros is the perfect man that you should consult if you want to have a car. Tony is a really nice sales & Leasing Consultant. He helps me a lot. I will definitely recommend my friends to consider purchasing a car there and with the help of Tony.

"Thomas"


User

from Tewksbury ma .

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Great experience with tony viverizo very happy. no.2lexus 2015nx. today rx2017

"Great Experience!!"


User

from Marlborough, Ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Great experience with Jon Maki! Very happy with purchase

"Steve B Is The Best !!!!"


User

from waltham,ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I went into the dealership at 12:30PM and drove home in my new used car at 6:00 PM thanks to the relentless efforts of Steve B. He even obtained the roof rack crossbars I required form another dealership , He actually installed them. Great job Steve

"Positive Car Shopping Experience"


User

from Waltham ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


John Maki was a huge help in our buying process. I would highly recommend using him if anyone needs to purchase a car. All of the people I dealt with at Lexus of Watertown were very knowledgeable and professional Im glad we found someplace to feel comfortable to shop again at

"Customer"


User

from Westford, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I just purchased my 2nd Lexus preowned at Lexus of Watertown. My Sales Conultant Jon Maki did a wonderful job helping me through the process. Jon was knowledgeable and was able to address all my questions. If you are thinking of buying a Preowned Lexus contact Jon Maki, you wont be sorry.

"Exceptional Service From Tony"


User

from Boston, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


After our car was stolen in another country, Tony delivered us a car within a day. He is honest and trustworthy and provided exceptional and fast service for our family.

"Exceptional Service From Tony"


User

from Boston, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


After our car was stolen in another country, Tony delivered us a car within a day. He is honest and trustworthy and provided exceptional and fast service for our family.

"Lexus Es350"


User

from Bridgewater, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Leon Barnes did an excellent job with helping me find a Lexus of my liking. He showed me multiple vehicles and allowed me to test drive them as well. Leon did a great job with addressing all questions and concerns.

"Excellent Experience With Tony Viveiros!"


User

from Wellesley, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I researched many Lexus dealerships in Massachusetts, and one salespersons name consistently bubbled to the top as the must work with person, and that is Tony Viveiros at Lexus of Watertown. Yelp, Facebook, Google...they all had rave reviews of Tony and as a proud owner of a new RX350, I can confidently say that he is the real deal. He lived up to the hype of being the most customer friendly, knowledgeable, and thoughtful partner in finding the right car for me and my family. He made what can be a stressful and overwhelming experience enjoyable and memorable. Hes not the stereotypical salesperson that you may know (and that weve met far too many of), he is genuinely passionate about making his customers happy...and we were fortunate to be his customers...and he delivered. Its makes me so happy to write another review on his behalf, and hope this encourages you to call Tony today.

"Best Lexus Dealer, Work With Tony Viveiros!"


User

from Wellesley, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


If youre in the market for a car, you absolutely must go to Lexus of Watertown and ask for Tony Viveiros. He is the best salesperson we have ever worked with for purchasing a car. Tony is patient, knowledgeable, and truly listens to the needs and wants of his customers. We spoke with him on the phone a few times prior to visiting the gorgeous dealership in Watertown, and in only one visit, we went from test-drive to hand-shake on a final contract for a brand new RX350 in under two hours. It is the perfect car for us and Tony made it all happen. Even since weve purchased the car, weve been texting with Tony as hes followed up to make sure were nothing less than thrilled with our purchase. When the time comes for us to trade in our other car, there is only one person well be calling, and thats Tony Viveiros at Lexus of Watertown.

"Tony Viveiros, Salesperson"


User

from Waban, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Tony Viveiros was a great sslesman. Very knowledgeable about the products and very helpful. I highly recommend him.

"Lexus Of Watertown"


User

from Weston MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Great buying experience at Lexus of Water town. Tony Viveiros is an excellent sales man. Very good service made the buying experience even better

"Lexus Of Watertown Pampers You!"


User

from Cambridge MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Lexus of Watertown pampers you all the way. Weve been their customers since 2001. We got our new RX yesterday. Just wanted to say a few words about the sales person. Refreshingly down to earth and very informative! Tony Viveiros is as good as it gets when it comes to helping you made informed decisions in buying a car. Highly recommend him.

"Excellent!"


User

from Auburndale

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Nothing else to say, just excellent! Tony Viveiros- my sales person, perfectly finished the job started by Kapryse Hall- BDC manager. Outstanding customer care, great product, knowledgeable personnel, you cant go wrong with this guys. Lexus of Watertown is a right place to get a car!

"New Car"


User

from Boston, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I recently purchased a new vehicle at Lexus of Watertown. My overall experience was excellent. I worked with Tony Viveiros, and his support was exceptional.

Contact This Dealer

Send Us Feedback ×


Locating Vehicles In Your Area