"Excellent Service"
Dumitru was such a pleasure to work with. He wasnt your typical salesman trying to make a sale. He actually explained what theres not to like as well. He also went out of his way to work around my schedule. I would recommend Dumitru and Acura of Boston to anyone interested in purchasing a quality vehicle.
"Excellent Sales And Leasing Consultant*"
Mr. Adriano Polanco fully met and exceeded expectations. He listened to what i wanted in the car and did not push any added features onto the sale. He was thorough in all explanations and took the time to explain any questions I had. Additionally, he gave his business card, making his email available for any questions that may come up at anytime. So far he has replied to the few features I have asked him to walk me through again in a speedy manner - displaying his dedication and overall excellent customer service skills. I would highly recommend Mr. Polanco to any friend / family member intetested in looking for vehicles.
"Ms. Fillios"
Ive owned nothing but Acuras since they hit the market in 1986. From my first Integra to my new TSX, I have experienced nothing but the best Customer service and ease of the buying experience. Peter Marks has been a truly wonderful Service Rep and Henry Esteve made my recent purchase another great easy purchase. Want to be in an Acura commercial as a truly happy Acura driver! Thank you.
"Excellence"
after many disappointing experiences while shopping for a good pre-owned car, we hit upon Acura of Boston. We found the perfect car- precisely as advertised- no unpleasant surprises with the car nor omitted information on the documents. The deal was arrow-straight. The customer service ranked among the best I ever experienced in a car dealer. Our especial thanks goes to Rong Yiang, who made sure all went smoothly during the purchase process and even called us afterwards to make certain we were happy with our purchase.
"Acura Of Boston - Our First Experience Went Well!"
My husband and I needed a new (used) car so we checked out Acura if Boston. We were greeted with a smile and our salesperson was Cardinia Gates, who was awesome! She new exactly what we were looking for, and after looking at a few, we ended up eventually choosing the first car she had suggested. The process went smoothly on their end and we were able to pick up our car shortly after. Bernardi offers a great warranty program that is definitely worth the money. Everyone was friendly and easy to talk to. Cardinia was extremely easy to contact and very fast at responding, and made sure everything was ready for us when we went to pick up our new car. Great experience!!!
"Professional Experience"
I traveled 60 miles to check out a 2013 Chevrolet Camaro and as soon as I walked into the showroom and met Kevin it was worth the ride. Next he introduced me to Richard Cordner he was very personable and very polite. He put the plate on the car and we took it for a ride I loved it and we proceeded to come up a trade in price and a selling price. Thats when Curtis stepped in and made this deal possible. I would not hesitate to send family or friends to Acura of Boston and get together with Richard he is a valuable asset to his profession.
"Excellent Sales Process"
We purchased a new RDX at the end of the Quarter. The dealership was quite busy, but we had the good fortune to be introduced to Randall Mathews as our sales person. He is clearly well informed and among the most personable sales professionals we have worked with in the auto industry. His knowledge of Acura of Bostons complete inventory and of the RDX in particular was impressive. After a thorough test drive, Randall showed great patience, had useful advice, and a wonderfully non-aggressive demeanor as we sorted out colors and option packages. Once we had agreed on a price, we discovered that we did not have enough time to complete the process. Randall volunteered to come in the following morning (which we later learned was his scheduled day off) to wrap things up. When we arrived at 8:30 he had the car all ready, including the added options. He did a great job setting up and familiarizing me with all of the electronics. I think I know more about the functionality of this new RDX after his tutorial, than I knew about the Acura TL that I had just traded in after several years of very satisfied ownership. He is a great ambassador for Acura and any dealership or Customer would benefit by his professional customer service. As we were driving off the lot in our beautiful new RDX, I noticed in the rear view mirror, Randall running to catch us. I had left my FastLane transponder in the turned in vehicle... Randalls sales manager, Curtis Hamilton, was also terrific to work with.
"Thanks For The Hello Randall!"
Randall was the first person that said hello to me when I first entered the facility. He definitely made me feel welcomed and asked me who I was there to see and if I wanted some coffee. Great attitude!
"Best Car Buying Experience Ever! Thank You Ed!"
I was looking at the new TLX at this dealer and the other one in Auburn. I was looking for a black on black. Auburn did not want to locate one for me and one call to Acura of Boston got the ball rolling. I arrived and met a few of the guys there: a couple of other sales people: Billy and Randall who pointed me in the right direction of my salesperson: Ed Martens. What an awesome experience here. They all made it so easy for me to pick up my dream car. sales manager - (I believe his name was Mohammed) and the business manager - John also helped a ton to make this deal happen for me. I have been driving the car for about a month now and I love it. Im glad I got the 4-cylinder version. The dual clutch transmission Ed was telling me about is super smooth. also, thank you Ed for helping me set up the bluetooth on my phone too. Also, two of the technicians actually came out and asked me if I had any questions on my new car! WHO DOES THAT?! Ill tell you: Boston Acura! Danny Chew and Willie Moy are the techs that came out to make sure I understood the vehicle and offered their help if I ever needed service from them. They advised me to come in for my first oil change on time, I know its simple, but life happens and an oil change is not on the forefront of my mind. thanks for the reminder Danny! Thank you entire Boston team!
"Best Car Buying Experience Ever! Thank You Ed!"
I was looking at the new TLX at this dealer and the other one in Auburn. I was looking for a black on black. Auburn did not want to locate one for me and one call to Acura of Boston got the ball rolling. I arrived and met a few of the guys there: a couple of other sales people: Billy and Randall who pointed me in the right direction of my salesperson: Ed Mertins. What an awesome experience here. They all made it so easy for me to pick up my dream car. sales manager - (I believe his name was Mohammed) and the business manager - John also helped a ton to make this deal happen for me. I have been driving the car for about a month now and I love it. Im glad I got the 4-cylinder version. The dual clutch transmission Ed was telling me about is super smooth. also, thank you Ed for helping me set up the bluetooth on my phone too. Also, two of the technicians actually came out and asked me if I had any questions on my new car! WHO DOES THAT?! Ill tell you: Boston Acura! Danny Chew and Willie Moy are the techs that came out to make sure I understood the vehicle and offered their help if I ever needed service from them. They advised me to come in for my first oil change on time, I know its simple, but life happens and an oil change is not on the forefront of my mind. thanks for the reminder Danny! Thank you entire Boston team!
"Best Car Buying Experience Ever! Thank You Ed!"
I was looking at the new TLX at this dealer and the other one in Auburn. I was looking for a black on black. Auburn did not want to locate one for me and one call to Acura of Boston got the ball rolling. I arrived and met a few of the guys there: a couple of other sales people: Billy and Randall who pointed me in the right direction of my salesperson: Ed Mertins. What an awesome experience here. They all made it so easy for me to pick up my dream car. sales manager - (I believe his name was Mohammed) and the business manager - John also helped a ton to make this deal happen for me. I have been driving the car for about a month now and I love it. Im glad I got the 4-cylinder version. The dual clutch transmission Ed was telling me about is super smooth. also, thank you Ed for helping me set up the bluetooth on my phone too. Also, two of the technicians actually came out and asked me if I had any questions on my new car! WHO DOES THAT?! Ill tell you: Boston Acura! Danny Chew and Willie Moy are the techs that came out to make sure I understood the vehicle and offered their help if I ever needed service from them. They advised me to come in for my first oil change on time, I know its simple, but life happens and an oil change is not on the forefront of my mind. thanks for the reminder Danny! Thank you entire Boston team!
"Mr Jalen Smith"
My name is Jalen I bougt and mdx from Henry esteve a few weeks ago and he was pleasure to deal with he answer all my questions and made me feel at ease.
"Ask For Wayne!"
Im a loyal Acura owner and when it came time for me to get my new MDX I went shopping around for the best price. When I got to Acura of Boston, I was very fortunate because I was greeted by Wayne Harris. Most of the dealers gave me similar prices but I decided to buy from Acura of Boston because he went above and beyond all the other dealers. I figured I would just go and see who could give me the best deal and I would buy from that dealer. But when I got to Acura of Boston, the way he treated me, his professionalism, and his knowledge sealed the deal. When it comes time for my next Acura I will surely go back to him.
"Great Service"
Professional, personable, buyer friendly, would definitely return, would definitely recommend
"Wicked Awesome Automobile Purchasing Experience"
Our experience with the purchase of automobiles is generally a very stressful and unpleasant experience. We had been to several dealerships working with a short list of critical issues most important of which were ample leg room, comfortable larger seats and automatic transmission. Upon arrival at Bernardi Acura of Boston we were greeted by Ted Poulos and brought into a very bright and open showroom. As we had an appointment Ted brought us cold water while we waited. As it turned out Ted became of sales consultant. What a great experience. He guided us thru the test drive, initial negotiations and working with Travis Mccarthy, Manager a mutual agreement. As I needed a bank check and it was late in the day Alex the finance manager was able to obtain license and registration b4 5pm. Ted Poulos again gets a high 5 as he noted a high fan noise and it was brought to the attention of Travis. Immediately it went to the repair pros and the problem was a leaf has lodged into the blower. No one wanted us to leave unsatisfied. Ted Poulos sat with us until the vehicle was 100% and we honestly have never had such a pleasant experience buying an automobile. We highly recommend Bernardi Acura of Boston and Ted Poulos. We will return on our future purchase.
"Great Service"
Ted was great! He was very helpful in my search and was very patient with me. I love my RDX and was please with the customer service at Acura of Boston. I would definitely recommend him.
"Great Service From Beginning To End And Beyond"
Ive always dreaded buying a new car which is why I usually drive my cars into the ground before committing to a new one. Ive tried different dealerships in MA and walked away from every one of them without a car. I decided to give Bernardi Acura a shot especially because I really wanted an Acura RDX. As I walked into the dealership, I was greeted by Ted Poulus, who I believe is probably the nicest human being on the plannet. Very quickly he was able to shatter all of the stereotypes usually tied to car salesmen. Ted is very knowledgable of the overall sales process and an expert in all the features of any Acura. His experience and ability to understand his customer needs are only a couple of things that made my process of buying a car easy and painless. Ted made sure that I was aware of all of my options and that I made the right decision. He also followed up with me after a week of me owning the vehicle and within my first month. In addition, he made sure that I met the GM and the finance manager properly so I felt like I was a part of the dealership in a sense. I will recommend Bernardi Acura to all of my friends and family and I hope that I will have a chance to stay in touch with Ted.
"Found A Stick Shift Acura!!"
Bought a car from these folks . used Acura- a stick model . Excellent deal and excellent financing. Nice silver color. , very pleasant rep. Edward Martens was his name.
"Great Experience"
Went to Acura of Boston when looking for a new SUV. From the moment we entered the dealership we had a great experience. Our salesman Wayne Harris went above and beyond to make us feel comfortable and confident that weve made the right decision by choosing Acura of Boston. I highly recommend this dealership and especially Wayne.
"Loving My New Car!"
Having not buying a car for over 10 years, I was very skeptical when doing so. From the moment I stepped in the door, Ted Poulos helped answer all of my questions and help me make my final decision to lease an RDX. He made me feel comfortable to talk to him about my needs and help me get the best deal for my money. He was well versed in all of the different models and bells and whistles. He spent a lot of time going over all aspects of this processes with me. All of the staff were kind, professional, and knowledgeable about Acura and its mission. Alex Dyer was also an instrumental member of my team to help me get the best financing possible. He also spent a lot of time explaining everything I was signing and answering all of my financial questions which was really helpfully! Overall I had a wonderful experience here and feel like I made the right choice in doing so. Would recommend for anyone looking for a new car to buy or lease!! Thanks Ted and Alex!! Loving my new car!
"Jake Borden Review"
I recently leased a new Acura TXL from Acura of Boston and their customer service, product knowledge, and professionalism were second to none. My lease was expiring I went to discuss my options and they made the process seamless, stress free and very enjoyable. General Sales Manager Curtis Hamilton runs a very organized, professional operation and his colleagues were extremely helpful and took as much time as needed to educate me on my new vehicle. They also me through each and every cost associated with the transaction making it a comfortable leasing/buying experience. I would recommend Acura of Boston to any one of my friends or family.
"Exceptional Sales Experience With Wayne Harris"
Our Sales and Leasing Consultant, Wayne Harris, was efficient, diligent, kind and considerate of all of our needs financially and for our family. We were able to drive away with a new car the same day and still make it home for dinner. The experience at Acura of Boston was top notch. The entire sales & services teams conduct was professional and polite. The Finance Manager, Alex, was well-organized and thorough with our paper work to finalize the deal. This is the best dealership experience in Boston! We’d recommend this dealership and Wayne Harris to our family and closest friends.
"Seemless And Positive Experience!"
I bought my new Acura ILX from Acura of Boston and at no point did I feel overwhelmed or uncomfortable during the sales process. I was offered a very fair price (below the Consumer Reports suggested retail) which was unexpected since I have heard horror stories about buying new cars. My sales person Juanmy was very helpful in answering questions and he went out of his way to take me to the bank to get a bank check, he filled the tank with gas and he even had the car registered before I left the lot. It was a very easy process and I would definitely continue to work with Acura of Boston and recommend anyone in the market for an Acura to visit this location!
"My First Acura Experience!"
Our 8 year old car needed to be replaced and I did a lot of research about our choices. I thought Acura was out of our budget, but decided to take a look anyway. Dmitrie met us and took us for test drives in both the MDX and RDX. We were sold on the cars, but could not believe we could afford either one of them. He worked some numbers on a lease and presented us with a deal that we couldnt refuse. There was no pressure, no haggling! Before we left we were completely familiar with the new car. Dmitrie set up our phones and even prepared the car for the garage door opener. He was a fantastic salesman and a gentleman. We are spreading the word around our community about our great experience with Acura of Boston
"My New Acura Rdx"
Our 8 year old car needed to be replaced and I did a lot of research about our choices. I thought Acura was out of our budget, but decided to take a look anyway. Dimitrie met us and took us for test drives in both the MDX and RDX. We were sold on the cars, but could not believe we could afford either one of them. He worked some numbers and presented us with a deal that we couldnt refuse. There was no pressure, no haggling! Before we left we were completely familiar with the new car. Bob set up our phones and even prepared the car for the garage door opener. He was a fantastic salesman and a gentleman. We are spreading the word around our community about our great experience with Acura of Boston
"Excellent Inventory Search Satisfied Customer Need"
Recently I bought a Acura MDX from Acura of Boston. The salesman Wayne Harris was nice and he shared his belief with me about MDX. The process was quick, efficient, &, most importantly, quite economical. I hope to take advantage of your service in the future.
"My First Positive Car Purchase Experience."
Previous experience has shown that the process of buying a car may not be a pleasant one, this time however Dumitri Moisei at Acura of Boston made it painless and pleasant. From the initial interaction to the final closure he was professional, respectful of my needs and time, and made special provisions to allow me to test drive the car at my convenience. The impression given was that he was not trying to make a sale but was trying to get me what I wanted.
"Great Service Experience"
I have been a customer of Acura of Boston for 7 years. Recently I had a service appointment at Acura of Boston and was assigned to the representative Mr. Mark. I would like to share my experience with Mr. Mark. Mr. Mark not only provided an excellent service but he brought to my attention critical concerns regarding my car which should have been addressed in order to make my car safer and more reliable. He advised me about different options which I should considered and advised me how to chose the optimal approach. I trust Mr. Mark’s expertise entirely and therefore I am happy to have been your customer for all those years. I am certain that when time comes, I will come to Acura of Boston to by a new car because the service is always excellent. I happily referred your dealership to my friends who have since then purchased a car. Thank you again for hiring such a highly professional employee.
"Great Experience"
Greta experienced everyone i worked with was nice. They worked with me until I got exactly what I wanted Ed Martens was knowledgeable Gustavo was very pleasant. The sales manager was awsome. Thanks guys!!
"Ultimately Satisfied"
Though there were a few bumps in the road between my trade-in and the certified used car I bought, I was ultimately taken can of and very satisfied with the deal. My salesman Rick Cordner was great, supportive, friendly and very helpful in resolving the issues and seeing to it that I was satisfied.
"Trustworthy"
Bought a used car from them in 2004. Have had it serviced at Acura of Boston and elsewhere. I have found the service dept at Acura of Boston to be great. They take the time to explain why my car needs to be repaired, not just what needs to be done. And their explanation is in plain language-understandable.
"Fair And Knowledgeable"
Overall service was good. B1 service was done quickly. Service rep was knowledgeable and fair.
"Frustrated"
i called them at 5pm regarding a 2008 highlander they had listed here on cars.com, they said it was still available, i explained i was traveling an hour to come up to see it, and she said it was still available. i got up there and supposedly someone from out of state put a deposit on it but of course the next line was "is there anything else i can interest you in on the lot" very upset i feel i was lied to, this car is still up on this site, not taken down.
"Great Dealership, Nice And Caring Employees!"
Bought my first Acura in 2009. The sales and the service team provided me with excellent service, therefore it was an easy decision to purchased my second one in 2013 from Acura of Boston.
"Love Acura Of Boston"
I go to Acura of Boston even though there are closer dealerships to my house. Bob Gandolfo is a terrific Service Advisor/Coordinator, one of the best that I have dealt with in any dealership. I know I will get done what needs to be done and the prices are competitive.
"Great Buying And Service Experience"
This is my second Acura purchasing experience with Acura of Boston and I highly recommend them. Just like my first time, the team at Acura does all it can to provide great customer service. There is a no pressure selling attitude and Ive found everyone at Acura Boston to be top-notch professionals who really respect the customer. The team wants a buyer to walk away fully satisfied and thats what I am. Acura Boston is well worth the trip and this is THE place I will consider as where I will buy and service my cars . Both Wayne and Matthew were great to work with!
"The "gold Standard" For Automotive Dealerships"
The "Gold Standard" for Automotive Dealerships Acura of Boston sets the industry "gold standard" for luxury automotive dealerships. I have leased three MDXs from them in the past four years and have always been treated in a highly professional manner. For the record, I have negotiated the purchase/lease of over 35 vehicles over the past 20 years on behalf of my family, friends and associates. I am a Global Sales Manager in the software industry and I always focus on best practices pertaining to sales management. I have zero tolerance for unprofessional or uncaring sales personnel and I am the first to complain if there are any issues. I am pleased to state that my latest experience this week in leasing a 2014 MDX was as usual a silky-smooth and highly positive experience!Their newly renovated showroom also makes for a positive environment to do business. Their General Sales Manager Mike Benoit did a truly excellent all-around job in getting me out of my 2012 MDX lease into a new 2014 MDX lease. Mike demonstrated to me the highest levels of professional salesmanship, sincerity, politeness and attention to detail. He really is a true gentleman and a pleasure to work with! I was also very happy with the sales consulting assistance provided by Wayne Harris who is a very sincere and efficient person. I am also a big fan of their General Manager Michael Bender who is very smart and personable along with being highly driven towards 100% customer satisfaction. He is a world-class dealership senior manager. I have also found over the past nearly four years that their Service Department is truly well-run and able to efficiently complete service tasks while waiting for my vehicle. I highly recommend Acura of Boston without any hesitation or reservation to anyone seeking to purchase/lease an Acura.
"Pleasant Purchase Experience, Great Service"
Bought a 2014 Acura Rdx from Acura of Boston. The experience was pleasant and transaction went smoothly. Randall was very nice and helpful. He helped us with the paper work and taught us how to use all the functions of the car. He explained things to us very clearly and patiently. The managers there were also very nice and helpful. Ill definitely go back to this place for my car services and for future purchase.
"Would Recommend"
I just recently purchased an Audi from Acura of Boston and was very pleased. The sales representative was helpful and willing to work with you to make the sale work. I did not feel the usual pressure that the experience of buying a car often brings. After taking the car off the lot I felt comfortable and very pleased with the overall car buying experience. Dumitru (sales representative) was great to work with and Steven was equally as helpful in processing the finance part of things. No surprises and just what I was looking for. Im a firm believer of good business and Acura of Boston is it. I would recommend stopping by.
"Disorganized Mess"
06-05-2012
I found a used car on cars.com at this dealership so I submitted an inquiry on a Sunday. Monday I received a call saying, "we see youre interested in this vehicle, wed like to enter you in our VIP program, when can you come to look at it?" and I set up an appointment for Tuesday evening. Tuesday afternoon I get a call from the dealership saying, "sorry, we sold that car over the weekend would you be interested in something else?" Really? The guy went on to explain that the call I got on Monday was from some marketing program the dealership has, which CLEARLY is disconnected from the actual inventory. I didnt even get an apology, he only wanted to know if I was still interested in buying something. It was misleading and unfair and I would never use a dealership that employs the bait-and-switch method. They were quick to sick their marketing folks on me for a car that they already sold. Then they thought Id be interested in a different make and model if it was the same color as the one I wanted. Please, thats just insulting.
"Great Experience"
I went in to see a car that was sold by the time i got to the dealership. The sales guy there met my price appetite and got me to buy a model year newer than the one i went in for and a price that was hard to refuse. It took me 20 mins for the test drive, 15 mins to negotiate the price and within the hour i had signed the papers and left. Ask to meet with Perry who will make sure you leave with everything you came for.
"Used Cars"
Worked with some of the nices people I have seen in some time. These guys are friendly and do what ever it takes to make the deal work. Check them out
"Best Dealership In All My Experiences"
I went to this dealership many years ago and inquired about a new Acura. I learned that the new models were out of my range. They didnt have any pre-owned in stock that met my needs in my price range. They took my info, and a few days later called and advised that had just got a car in they thought I would like. I drove over, they gave me the keys, I drove it to Dedham where a mechanic I know inspected the car and told me there were no issues what so ever with the car, which was a 1995 Acura Integra with 72,000 miles. I drove the car from 1999 until 2008. It had 280,000 miles when an idiot blew a stop sign in Dorchester and broad sided me leaving the car as a total loss and no longer operational. I can tell you this, the car had no mechanical issues over the 10 years I drove it. I would have driven the car to Florida even after 10 years. And Im pretty sure it had another 100,000 miles left!!!! Over the years, the only service I needed was when I had to change batteries, and I had to change the alternator once, and the radio had a security system built in. I would have to call to get the security code, and they were always more than helpful. Plus you see from earlier in the review how helpful they were in helping me find the car that was perfect for me.
