"Called In To Make A Service Appointment"

THEY PUT ME 10 TIMES REPEATEDLY ON HOLD FOR NO REASON WHEN I CALLED IN TO MAKE A SERVICE APPOINTMENT.

"Bought 2016 Fit"

06-19-2017

The service was excellent! I got a great deal and felt very good about my experience. My sales person was Keith Banks-Obanor. He was very attentive,patient,answered all my questions and worked with me to get the car and deal I wanted. I highly recommend this dealer ship!

"Excellent Service"

We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, Gerson Ruiz, made the decision easy. Unlike many other consultants we met along the way, he made us feel comfortable as soon as we met him - he was extremely patient, friendly, and down-to-earth. We never felt like he was trying to juggle our time with another clients; when he was with us, his attention was focused solely on our concerns. After the sale, he continued to be responsive to our calls when it came to filling out insurance paperwork, arranging for delivery, and making sure the registration process was seamless. The finance department was also great in helping us navigate through specific requirements in locking down a recent student discount. We appreciate the dedication of the entire team and hope our future buying experiences will be as good as the one we had recently.

"Dont Go Here For Pre Purchase Inspection"

- Their pre-purchase inspection service is pretty incompetent. - You dont even get to see the technician, you only interact with some people who call them advisors, but clearly have no expertise on cars. - If you need prepurchase inspection (or any inspection I believe) find a good honest mechanic (many of them are available on Yelp and Google reviews) Story: I took a friends car there for a pre purchase inspection for a used car this morning. Report advisor was Robert Hall and technician was Paul Proudfoot. Herb Chambers was the second place I took the car for inspection, as I needed a second opinion on some of its issues. The service they provide was very incompetent. In the first place I visited, I was told that A/C compressor is broken. However, the initial report I got from Herb Chambers was saying that A/C is OK. Then I insisted and ask them to check the A/C once more. My "advisor" (!) Robert took me to the car, turned on the A/C and told me that it is blowing cold air. Then I said I think it is not cold enough, then he brought a fancy IR thermometer and we saw that temperature was floating between 50-70 F. I told him that it should be around 30-40 F (thanks to the videos I watch on Youtube! ) if it is fully turned cold. After somewhat long discussion, finally he was convinced to call the technician Paul. Then Paul found out that A/C compressor is actually broken! If you dont know it costs around $1000 to replace it, and it was missed by these gentlemen! The car I took values around $5000-6000. I am shopping for my first car, and recently started learning deeper about cars. Yet, I was the person who was teaching how to do their job! Dont go to this place if you are looking for a good inspection of your car. You dont even get to see the technician for You talk to some guy in the counter who calls himself advisor, but clearly needs an advice about cars. There are much better local mechanics that can be found in Yelp etc. who will do all the inspection for much much less price in 15-30 mins, without keeping a hold of your car for a whole day.

"Used Car"

03-01-2017

Satisfied excellent the inventory a lot too choose the costumer service nice and the sales person excellent

"Service Review"

02-07-2017

I wish to acknowledge the excellent service provided by Dave Ricard. I recently brought my Honda in for diagnostics and, ultimately, a starter replacement. Dave was professional, courteous and understanding and made me feel like a welcome friend, let alone valuable customer. I cannot recommend Daves services highly enough and Herb Chambers Honda is fortunate to have him under its employ!

"The Peoples Salesman"

02-01-2017

KUDOS TO SALESMAN DONALD JEAN CHARLES, FOR NOT TREATING A CUSTOMER AS A COMMISSION, BUT BEING PERSISTENT IN FINDING WHAT I WANTED AND MAKING THE SALE WITHOUT THE CHICANERY, ABOUT TIME . I TOLD HIM WHAT I WANTED, THERE WERE ISSUES HE DIDNT GIVE UP ON THE SALE, RESOLVED THE ISSUES AND I BOUGHT THE SUV THAT I HAD WALKED OUT ON PREVIOUSLY. IF YOU DONT WANT TO BE PRESSURED INTO A SALE, ASK FOR DONALD JEAN CHARLES

"Inefficient And Careless"

I am happy with the price I paid for my car, but (1) they service is incredibly inefficient; (2) you have to follow up multiple times just to get your car and (3) someone at the dealership hit and dented my car before I even picked it up, resulting in more work and more delay. PROS: If price is all you care about when buying a used car, I do think Herb Chambers has a good SMART pricing system that is objectively a good deal. I did significant research before purchasing the car and the price was the best I could find for the model and the miles. I tried to negotiate the SMART price and didnt get very far so if you dont like negotiating, the SMART price is a good way to go. CONS: Service is abysmal. I spent well over 5 hours in the dealership just trying to pay for and finalize documents for the car. Most could have been done online. I didnt even finance my car, I paid entirely in cash. I would make appointments and they were always late, leaving me to sit in the waiting room until I stood and acted like I was leaving. Only then would someone come help me. Because the car needed work done, they had to it to the body shop to fix. On Tuesday I walked to the body shop with my salesperson and the manager of the shop said it would definitely be done on Friday. On Friday my salesperson calls me to say it will be ready on Monday. I asked why not Friday and he said "Friday was what we were shooting for." Nope, you and the shop manager said it would be done on Friday; it was not aspirational, it was promised. Monday rolls around, I get another call from my salesperson asking for my social security number. He had written it down in my folder a few days prior. There was no need to call me, he already had the information. Then he tells me that someone at the lot HIT my car, there was a big dent and they needed to send it back to the body shop for two to three days. Three days letter I message him to ask where my car is. He says hell ask and follow up that morning. He doesnt get back to me. I call that afternoon to speak to the manager who calls the shop and tells me it will be ready at 5pm on Friday. So, five days from originally informing me of the dent, not three. And I had to do all the following up myself. I have now paid for the car 10 days ago and still dont have it AND they caused damage to it since I bought it without offering me any refund, discount, rebate on the damage, which I did not even see. I have already told people who are in the market for a CR-V that its a great car but I will never use this dealership again.

"Pleased With The Sales Process"

01-20-2017

Purchased a used vehicle and traded in an older one. Negotiation process was much smoother than with other dealers. Gerson was good to work with.

"Finance"

01-17-2017

I had the pleasure of working with Mo Denny to finance my car. We all know financing a car be stressful. But working with Mo was very easy, he listened to my concerns and helped my stay within my budget by any means necessary. Go Mo you ROCK!

"Herb Chamber Honda Of Boston"

WE WORKED W/ VICTOR OLIVARES. HE WAS PLEASANT, PROFESSIONAL AND A JOY TO WORK WITH. WE HIGHLY RECOMMEND VICTOR AS A SALES & LEASING CONSULTANT.

"Gerson Ruiz Great Salesman!!!!!"

I had a great experience! I walked in one day and found the car I wanted. Gerson Ruiz was a huge help, he didnt pressure me he wasnt overbearing and allowed me to pursue the vehicle at my own pace. He was well informed and helped me get a great deal on the 2017 HR-V EX!!!!

"Horrible"

I had setup an appointment today to see a 2011 Acura MDX only to find out when I got there that the vehicle was no longer available for purchase. The excuse was "the vehicle was sold last night". If thats the case why not call me first thing in the morning to inform me? I would have appreciated that at least. I drove 65 miles to this location only to have my time wasted. The salesmen tried to help me find another vehicle but there was nothing else that caught my interest within my budget. I was told this has been happening lately at this location which came to my surprise. The only reason I drove this far was because the online reviews seemed great but I guess this was a hit or miss. The staff seemed very polite, but it doesnt make up for the avoidable inconvenience that was caused on my end. Wont be wasting my time with this dealership ever again!

"Civic Upgrade And Maintenance"

Went back to Herb Chambers for some upgrade and maintenance. I always have Tony Yuen deal with my car. He is very generous, and make sure that you get car back ASAP. The process is very smooth when you have Tony. He is also very helpful in tips on how to maintain your car in the best condition, so I always appreciate his advice. Ask for Tony next time you go to Herb for any maintenance or upgrade!

"Herb Chambers: Allston, The Best In Town"

11-21-2016

Once again the staff at Herb Chambers in Allston comes through with the best customer service for your automotive needs. I wrote a glowing review about a 3months ago, praising the staff and the service for their great work and pleasant service. This season I returned to put on winter tires and get new breaks and new employee, David Ricard kept up the branches stellar reputation for great service at a fair price. I was able to get a full diagnostic, repair/replace and cleaning all in the aame afternoon with no hassle and no mistakes. Dave and the folks at Herb Chambers Allston care about quality customer service and repairs for your vehicle and I would recommend this dealership to friends for sure. So for your automotive needs look no further than Herb Chambers Allston on Commonwealth Avenue, take care !

"Oil Change"

David Ricard is an amazing person. He guided my gf very well with her oil change and was able to also recommend other repair. I just would like to say I have been coming to this place for awhile and the customer service David gave me was exceptionally the best i have received.

"Great Car. Great Service"

11-02-2016

Get my car with a good price at no time. My thanks to Braulio!

"Solid Service, Great Staff"

10-10-2016

We bought our Nissan Rogue 2009, used for a great and affordable price in march 2015. the salesperson was excellent, honest and flexible for a great experience from the desk to the lot! Since owning it, we have done a few repairs but at no other dealership are you going to find such quality, honest diagnostics and an overall great attitude aroubd auto maintenance. Jobs are done promptly and fairly, the staff is diverse and knowledgeable and you can trust what they say about what needs to be done. Id tell any of my friends to do business with Herb Chambers Honda of Allston, they have not let me down! Shout outs to Scott K. from Service and Mike M. from Sales. Cheers! -AH

"Honda Boston: Going Above And Beyond"

09-23-2016

Utmost Professionalism mixed with graceful customer service is par for the course. Mr. Keith Banks decorum and calming presence leads the way as you head down the buying path of one of lifes big purchases. Mr. Matt w his white wing tipped shoes assists you in every step making sure the experience is smooth and not intimidating. Mr. Lascelles in his cool Jamaican way secures the transaction with a friendly smile. Buying a car need not be a headache and w these gentlemen the experience was actually enjoyable.

"Great Car Buying Experience"

09-16-2016

My husband and I felt very comfortable with Victor, he was very patient, honest and accommodating. He wasnt pushy, which is great! He could relate to customers and real life situations. If anything I was the pushy one and I really expressed how getting my new used car earlier than later would be super helpful and appreciated and he came into work on his day off to make that happen, now thats going above and beyond for your client. I would highly recommend Victor to any of my friends and family.

"After 8 Years, A Customer No More"

09-15-2016

8-year customer who had been reasonably happy with leased Honda Fits over the years (actually, I absolutely love this car, especially the new one). Unfortunately, they will be losing me over their treatment of me after I turned in my last lease in April. The car was not inspected until 4 months after I turned it in, and magically I had a surprise charge. Rather than working with me, the GM would rather argue with me, claim no responsibility, and lose a long-time customer forever. Very disappointed.

"Thank You Nick"

I worked with Nick Salem buying a Acura and was pleased with the experience. Nick was fun personality made buying the car a much easier time than I expected. We got a nice discount off the original price and the negotiation wasnt too stressful. I would definitely Herb Chambers Lexus for my next purchase.

"Bad Experience"

Im very disappointed about this store. I purchased a used car one month ago. First of all I needed to wait about a week to get my car and they just promised everyday that tomorrow you will have it. After two days I realized that there were no washing liquid to wash front glass and i needed to come for that again. The worst part, that I didnt get second key and they again just promised me that i will receive them via mail. They telling me stories every time, that something happens, but at the end they just waisting my time and that 30 days warranty. Im not recommend this office for anybody.

"Happy And Satisfied!"

08-15-2016

I contacted the dealer to see if I can find a car for a lease within my budget. Fabian was a great listener and really tried to meet my needs to make my lease within my budget. The sales manager was wonderful to help me out as well. All in all, I felt listened and very happy and satisfied with the result. Thank you very much!!

"Reliability Resold"

I came to Herb Chambers looking to trade in my car that was giving me problems. I rely on my car for work, so I needed something that I could depend on and enjoy driving for cross-state treks. Fabian was very friendly, and he listened to what I had to say. Once I explained my situation to him, he was able to show me vehicles that would help maximize my expectations. Once I decided to buy, a few snags came up outside of the dealerships control, & Fabian kept me informed throughout the process and advocated for me to get into my new car as quickly as possible! He delivered, and Id highly recommend shopping with him in the future!

"Saurav Was Of Great Help"

When we came in for an used-Honda Civic, Saurav was great in helping us find the right car for us. He even had to go back and forth a few times to the Honda Boston storage site where some of the cars were being stored. Id recommend his service when looking for a vehicle. Eric and Laura T.

"Saurav Sherchan At Herb Chambers Boston"

04-04-2016

Saurav Sherchan at Herb Chambers Boston made my car buying experience stress free and easy. Saurav was knowledgeable, fair, friendly, and not at all pushy. The other employee were friendly and knowledgeable as well. I will certainly come back to Saurav and Herb Chambers to buy my next car.

"Sales Consultant Giau Luong Is Great!"

03-08-2016

My sales consultant Giau Luong is very nice and professional, I highly recommend him. Toyota service is great, I love my white 2015 RAV4 Limited!!

"Review Of 2015 Honda Crv Exl Purchased Recently"

I purchased a 2015 Honda CRV EXL from Herb Chambers in Boston on 21st Jan 2016. Yesterday while travelling I suddenly noticed low pressure warning and immediately went to nearest gas station to check tire pressure. The Gas station was within a mile from my location where I saw the low pressure warning. As soon I reached there, I found my rear passenger side tire was flat. Later on when I tried to fix it the local BJs tires and service club said it was beyond repair. As a result of this I had to purchase a new tire of michelin brand to replace the damaged tire. I tried to contact the local Honda dealer, Honda customer service and also Bridgestone customer support. They informed me that the tires are not considered under warranty. I am not sure if this is the way tires provided by Honda are intended to last. This was my worst customer service experience ever. I had to spend half of day today explaining them what had happened. But no one helped in compensating me on this incident. I am not sure what kind of passenger safety they are even guaranteeing. Really disgusting.

"Great Service, Great Experience!"

This dealership was truly great and I ended up buying my used Mazda 3 from here! Everything was very clean, very organized. Dewayne took really good care of me, it was always very easy to reach him. I got the car squeaky clean and with a full tank of gas! Even though I didnt buy a Honda car, I would recommend this dealership to everyone in the market for a car!

"Amazing Service"

10-07-2015

it was Saturday at about 2:30pm very busy, But on August 28, 2015 , at the next town over I lock my car key in the car and this running . So I call honda Boston and I ask for my service advisor Stephaine Ginnopoulos ,I started telling her boss the Service director Susan Tarquini what happen to me . Susan said ok to do what it take to take care of me . Stephanie had the parts department to cut a skeleton key and had a lot guy drove to me with the spare key . I open my car door and thank the Lot guy. I then went home , no other dealership will do this kind of service . I been servicing my vehicle here since 1987 and I will continue to service my vehicle here for another 15 to 20 years Thank You Rob Tang

"Best Price, Best Deal, Least Hassle, No Pressure!!"

08-10-2015

Dont succumb to high pressure "deals" with other dealerships. I went to Herb Chambers first, then checked out about 5 other Honda dealerships online and in person. My salesperson, Hudson at Herb Chambers, was the best. He gave me the most on my trade-in and the best overall deal to start out (the other dealerships ended up saying "we cant beat it") and best of all, he didnt pressure me and use typical car sales tactics like many of the other dealerships tried to do. He was honest, straightforward, and personable. He followed up when he said he would, but didnt pressure me at all. It is the best car buying experience Ive ever had.

"Friendly, Professional Staff!"

06-23-2015

We had an exceptionally positive experience at Herb Chambers Honda in Boston. Having shopped around, we found exactly the type of car and salesman we were looking for with Alex Perez. After being pressured by other dealerships, we found ourselves at ease with Alex and everyone we interacted with at Herb Chambers in Boston. Alex was more than willing to go out of his way to make us feel comfortable and pressure free. We really likes the Smart Price approach, because we didnt feel the need to negotiate. We knew we were getting a great deal on a good car. We would definitely recommend this dealership to anyone looking for an efficient, professional place with a great staff.

"Herb Chambers Honda Of Boston Is Great Over All ."

06-19-2015

Dear, Honda Corporation and herb chambers corporation. I want to start off by saying my name is Rob Tang And Ive been purchasing between seven and eight Honda from this dealership since 1985. I have not have one bad experience with this company, all of "the salesmans where kind, patient and helpful in that they let me take time out in picking a vehicle . As far as the service dept. they are the best place I had ever, i been going to this dealership since I was 17 years old with it was 1985 to now. They have the best service director from Paul Direen to Susan Tarquini great leaders and incredible service advisors from Rob Hall, Tanisha McRae and Stephanie Gioannoponlos are all so help full in there own way. In the 20 something years That I had services my vehicle at herb chamber honda Boston, I had never made a appointment ever. Still I had my vehicle service with no question . For example in 2009 on Saturday a holiday I was in jasperson New Hampshire when my vehicle was leaking something green . I called Stephanie at home and I told her the problem, instead of telling me to bad . She want out of her way and got a low truck from Boston to pick me up in New Hampshire then she got me a loaner for the rest of the weekend , repair my car on Monday with no cost . Service is always fast and vehicle clean, wash and vacuum. Melissa is one of the new service advisors , she is very fun, caring and helpful. I would tell anyone to come here anytime .

"Please Please Please Stay Away"

05-07-2015

February 26th: I purchased my Honda Accord. After waiting for over two weeks and despite of the horrible experiences, I bought it. I had to spend 3-4 hours for transportation many times just to get to my work and their showroom after constantly being turned away. I have worked in the customer service industry and I am decent enough not to name people out here. But I was promised by two managers numerous things which never happened. All they did was lie to me over and over and over again. The GM promised me compensation if I bought the car. Nop LIE AGAIN .... a BIG ONE. The customer service representative keeps on calling me to ask if I am still in the market to buy a car. When I say I bought one but would like to talk to GM....it NEVER happens. I emailed the corporate to complain about my issue and they never got back to me. I learnt it the hard way folks. NEVER EVER DO BUSINESS WITH THEM. You will find yourself tangled in a web of lies. There are much better dealers around please shop and do your research.

"Happy With Purchase"

04-07-2015

I bought Honda pilot from Hudson Charles last month, he treated us very well and a great help with the purchase. We did have a choice from another dealer but we decided to bought from herb chamber as I think sale is more influence in purchase. Thank you Hudson.

"Happy Repeat Customer Here"

03-06-2015

Another great car buying experience from Herb Chambers of Boston. Alex was terrific to work with. I am a happy repeat customer.

"Trust This Dealer"

03-03-2015

This is the second time we bought a car from this dealer. We asked many questions because we purchased a non-certified used car. Mike Davis was very patient and professional. We trust Mike and this Herb Chambers dealer, which is why we purchased a used car there.

"Salesman No Pressure Tactics , Very Helpful"

02-26-2015

I just bought a new 2015 Honda Accord Sport February 23, 2015. The Salesman, Eric Poulson was very professional, helpful and no sales pressure tactics. I wanted a white pearl car with tan leather seats added to it. I found out that the 2015 Honda Accord Sport white pearl only came with black interior and black cloth seats. Eric Poulson got me a great price on the leather interior that I wanted added. He showed me the leather samples to choose from. Initially I wanted tan leather but Eric pointed out that it may be too light because the car was a white and he suggested the buckskin color leather would look better against the black interior and he was right. When I pick up my car and saw the buckskin leather it looked great and the quality of the leather felt great. Then Eric Poulson showed how the various gadgets worked and set up my smartphone with the car so I could do hands free calling. I traded in my 2005 Avalon which gave me great service for ten years it was in good condition it had 109,000 but I was tried of getting the same car every day. Eric took to the GM Errol Gaudette and he gave me a great price for my trade especially because I had all the maintenance records.

"Thank You!"

02-23-2015

I worked with Alex Yanovsky, he helped me to find a used Honda for my 21 years old daughter. He was efficient and knowledgeable about cars. He did an excellent job of helping trade in my old car and getting us in a 2010 Civic. The experience was excellent and the car value surpassed my expectations.

"Wow!!!"

02-23-2015

I just bought a new Honda, and, WOW, Im loving it! The sales guy, Alex Yanovsky, treated me very well, and was most accommodating. We didnt go through a long negotiation process. I went in using TrueCar pricing, and they honored it. I hope to do business with them again in the future.

"Much Appreciated!"

02-23-2015

I liked everything from start to finish, I had a hassle free and enjoyable experience. Alex Yanovsky was professional, efficient, and straightforward. I had been to 2 dealerships before purchasing my new Civic and Herb Chambers provided an exception and enjoyable experience. Much appreciated!

"Cant Ask More!"

02-23-2015

Bought my second car at this Honda dealership with the same sales consultant Alex Yanovsky. I was not an excellent customer but he was so patient. I took a delivery next day and I love my car! I also referred my family and friends to him and he took care about them. Were all happy with his friendly services. Alex also helped me schedule a service appointment. Cant ask more!

"Great Customer Service Experience"

02-16-2015

I went into Herb Chambers Honda of Boston looking for a new vehicle. Mike Davis was very courteous and led me in the right path to finding the perfect car for me. He was extremely professional, attentive and helpful. And his customer service was excellent. I highly recommend Herb Chambers Honda in Boston and go see Mike! He will take great care of you! Great experience!

"Outstanding Customer Service"

I went into Herb Chambers Honda of Boston looking for a new vehicle. Mike Davis was very courteous and led me in the right path to finding the perfect car for me. He was extremely professional, attentive and helpful. And his customer service was excellent. I highly recommend Herb Chambers Honda in Boston and go see Mike! He will take great care of you! Great experience!

"Herb Chambers Boston"

02-12-2015

I came to Herb Chambers in Boston and was very impressed with the help i got. Alex Yanovsky was my Sales and Leasing Consultant. He helped me get a good car that fit my needs. He did a very good job. I am very happy with my Ford Focus 2010. It gets great gas mileage and saves me plenty of money on gas. The car is in great condition. I just want to say thank you Alex for all your help and thank you to herb chambers in Boston for the great experience.

"Getting The Perfect Car For My Family"

02-03-2015

Erik was very professional! We came in to trade a 3-years old Mazda 5 for a bigger car. We originally wanted to buy a mazda cx9. Erik listened to our family needs, and got us set up to test drive one. We were not thrilled with it though, and we ended up trying out a 2015 Honda Pilot, following Eriks advice. We really liked it! We worked with Erik and the financial team to get a great deal on a new lease. I would definitely go back when our lease is up!

"Great Services"

01-26-2015

Hudson at Herb Chambers Honda helped me with my purchase of a used Honda Accord. The whole buying process was quick and professional. The dealership helped me in every way according to my personal need and schedule. Im very happy with my first car purchasing experience from them and will definitely recommend to other people!

"Buying Honda Crv Ex 2015"

01-26-2015

I bought a Honda CRV EX 2015 from Herb chamber before couple of days, there is a sale mans name Sam who is very cooperative and amazing man you can image. very helpful. I recommend to deal with this gentleman because will help you to choose the car

"Good Experience!"

01-13-2015

We worked with Samuel Desroches. He was a pleasure to work with. The process of trading in our old car and buying and getting our "new" used car was much easier than I expected. We would definitely come back.