"Best Customer Service!!"

Very good customer service, Fast and professional, everything was done in the same day without any problems.

"Easy, Enjoyable Experience."

The construction of this dealership just finished, and it looks GREAT. Bill Burns, the lease specialist, made the switch from my old lease, to my new one seamless and fun. Yes, it was actually fun to buy a car here. Highly recommended.

"The Most Amazing Car Buying Experience"

I cant say enough about how wonderful of a sales person Hamil is. Im a first time new car buyer and had tons of questions and concerns. Hamil, John and Albert were extremely knowledgeable, professional and honest. They helped me to make this scary experience an amazing one. I also got the best deal available after a long and thorough search. I strongly recommend this dealership to anybody looking to buy a Volkswagen.

"Great Service Great Car Easiest Sale"

My wife and I had a lease for a 2013 VW passat. We had a great experience the first time and our VW was great we went right back to Boston VW to re-lease another car. A 2016 VW Tiguan. This was the simplest process I have ever had buying a car. We got their, Bill found our car let us take it for a drive and within minutes of our return and telling him where we needed to be, and what we could put down, he came back with a price less than what we asked with less money down to get it than we offered. Great honest dealership. After that Chris the manager helped us and mailed down all the details, payments terms etc. we signed and were done. Total process was so quick and easy, we came back 2 days later and picked up the car. We dealt with Al in finance who great then Mike delivered us the car and spent a lot of time with us explaining every detail of the card and set up our phones via bluetooth etc. This was such a good experience buying a car it is now 7 days later and I went back to buy a VW from them and traded in my Kia because the tiguan we got for my wife is awesome. the standard base model has leather, heated seat, push button start, back up camera, touch screen radio and more. check out the car and go to Boston VW, we now bought 3 cars there and they make car buying easy.They do great work from start to delivery. Thanks to Bill and Mike in sales and Chris the sales manager and Al in finance.

"Easiet Transaction, I Bought 1 A Week Later"

My wife and I had a lease for a 2013 VW passat. We had a great experience the first time and our VW was great we went right back to Boston VW to re-lease another car. This was the simplest process I have ever had buying a car. We got their, Bill found our car let us take it for a drive and within minutes of our return and telling him where we needed to be, and what we could put down, he came back with a price less than what we asked with less money down to get it than we offered. Great honest dealership. After that Chris the manager helped us and mailed down all the details, payments terms etc. we signed and were done. Total process was so quick and easy, we came back 2 days later and picked up the car. We dealt with Al in finance who great then Mike delivered us the car and spent a lot of time with us explaining every detail of the card and set up our phones via bluetooth etc. This was such a good experience buying a car it is now 7 days later and I went back to buy a VW from them and traded in my Kia because the tiguan we got for my wife is awesome. the standard base model has leather, heated seat, push button start, back up camera, touch screen radio and more. check out the car and go to Boston VW, we now bought 3 cars there and they make car buying easy.They do great work from start to delivery. Thanks to Bill and Mike in sales and Chris the sales manager and Al in finance.

"These Guys Are Helpful!"

I have recently purchased a VW CC with Bill Burns at the Boston Volkswagen and my experience could not have been better. Bill and the whole team was super helpful, knowledgeable, and efficient. I highly recommend you to go see Bill if your are in the market for a new vehicle. I know you will agree with my review ! Thanks a bunch Bill and the whole Boston Volkswagen team!

"Amazing Service!"

When my Jetta of 10 years died on me; I went to Boston Volkswagen to look for a new car. I had used their body shop and service departments before and found them to be great. The process of leasing the car was easy and everyone was very friendly. When the car was totaled, I returned to lease a new car and everyone was super helpful in making the process as easy as possible. I would absolutely recommend this dealership to others looking for a new or used car. The construction should be completed soon and the show room will be much nicer. They are doing a great job of making the current set-up work in the time being. Thanks for the cars, Bill!

"Outstanding"

I recently purchased a new VW Tiguan at Boston Volkswagen of Watertown. The interaction with the Sales Consultant Michael Petersante, Sales Manager Chris Trombone and Finance Manager Al Whelan was truly a comfortable experience. These gentlemen personified the highest degree of professionalism and courtesy during and after the purchase was completed. I would recommend them to anyone considering a vehicle purchase. On another note, I currently have a 2004 Volkswagen Touareg and have and will continue to have the vehicle serviced at Boston VW. Service consultant Armando Saenz has always insured the best service, attention to detail,courtesy and professional Ive come to expect. Thanks again guys.

"Great Salesperson Bill Burns"

Overall a great experience. Bill Burns was knowledgeable, helpful and showed a lot of initiative. He followed up but was not too much. The facilities left a lot to be desired, although I understand that they are under construction.

"So Wonderful- Extremely Helpful And Kind Crew!"

Elias at VW gave me a wonderful first impression of this dealership both on the phone and in person! The entire staff was friendly, professional, knowledgable. They helped me transition out of my old Tiguan into a beautiful new one, it was a painless, pleasant experience. They answered all of my questions and eased my concerns as a first time brand-new car owner. They even promptly replied to text messages, which made the experience all the more convenient. I am very impressed with the staff and truly appreciate their kindness, honesty, and expertise. From my experience and observations, its obvious they take wonderful care of their customers. I truly look forward to visiting them for my first oil change!

"Bill Was Great!"

The master salesman Bill was knowledgeable and friendly. He was extremely helpful go over all the details of the vehicle make sure I felt comfortable with all features. He was a pleasure to work with and If you are looking for a new Volkswagen I highly recommend ask for Bill.

"Great Dealer Despite Current State Of Renovation"

While the facilities are currently undergoing renovation the customer service from Bill Burns was outstanding, and he was very helpful. The process was stress free, unlike the other dealers that I visited.

"Excellent No Pressure Sales And Service"

What a great experience! My wife and I had the excellent fortune of working with Bill at Boston Volkswagen. He patiently showed us and described the attributes of several VWs. We test drove a Jetta, 2 Passat models and a Tiguan. (We loved and chose to lease the Tiguan). He answered all of our questions, gave us very fair and honest prices, and applied no pressure on us to buy, letting the car sell itself. After we settled on a car, Bill took the time to explain how to use all of the cars great features. While the car buying experience can be stressful, Bills good humor and nature made it fun. We are very happy with our experience, and we love our new car.

"Fantastic Staff! Thank You!"

Couldnt ask for better customer service if I tried. From the start to the finish of this process Bill Burns and Al Whelan ensured that I was taken care of from securing the car from another dealer, to drawing up the leasing papers and helping me organize re financing as I was leasing a car to explaining all the logistics inside the car and the expectations of driving a car that atracts the cops as its tornado red and very sexy like its owner!

"Bill Burns Rocks!"

I came into the process of leasing a car with lots of nervousness because a previous experience at a different dealership had not gone well. I could not be happier with my experience at Boston Volkswagen! I was met by Bill Burns who recognized my voice from the conversation we had had days before to set up my appointment. The entire process was stress-free and I dare say fun! Bill was so friendly and funny! It truly felt like he was partnering with me to find the best vehicle for me. Boston Volkswagen may be tucked away in a random warehouse while the facilities get renovated but the entire experience and interacting with everyone who helped me left a huge impression on this very satisfied customer!

"Getting It Done!"

The crew at Boston VW are getting it done. John Welsh, the General Manager has put together a group of top knotch professionals who know what they are doing and doing it well. A challenging renovation project underway does nothing to affect each member of the buying process. Bill Burns knows his cars and informs rather than sells. Chris Trombino clearly knows the business of the business and put together a package that worked. Al, the closer, makes the paper signing informative and straightforward.. John Welch and his crew have created a stress free pleasant experience for me and I appreciate their help today. I enjoyed myself. Thanks crew

"Outstanding Customer Service!!"

Although the shop is under major construction, we found our way to the sales department on the side of the building. I bet it will look amazing once the construction is complete. I was fortunate enough to accompany a friend while she was shopping for a new Jetta. From start to finish the customer service from Bill Burns was outstanding! He approached us shortly after we entered the show room as we were only "looking around." My friend had her eye on a certain Jetta and he let us take it for a test ride right away. Very refreshing that he did not try to up-sell us or mention other cars to look at as well. The whole process was very easy and stress free. After taking the car for a ride she fell in love (good job Bill). The car essentially sold itself. Bill laid out all the facts for my friend as I sat there and listened. He gave her some time to think it through, etc. There was no pressure at all for her to make a decision on the spot. She decided to go with the car, while we were still there. The whole process was flawless and stress-less. Bill was real with us regarding pricing and when she could pick up the car. She picked it up the next night after work. It was cleaned, filled with gas, had new rubber mats, and he took the time to show her how the car worked until she was comfortable enough to drive off the lot. I cant stress enough how amazing everyone was in the Watertown dealership, such a pleasure to deal with and I wasnt even the one buying the car. Thank you! I will be referring people to you going forward!

"Excellent Service"

We worked with Mike P., who was professional and informative without being aggressive. We were offered a fair price for a great vehicle. The dealership was amenable to repairing a number of small scratches and dents on the used car and Mike included repair of a dent we hadnt noticed. After a delay in registering the car and in activating its Bluetooth system, Mike made our time up to us by filling up the tank. A painless experience. Highly recommend.

"Great Service And Great Experience."

Whenever my volksy needs a little TLC, I can always count on Armando to get my car in and taken care of. He keeps me in the loop regarding the cost, how long it will take and what needs to be done to my car. He is always professional and upfront with me. As a female, I never feel intimated about taking my car to Boston Volkswagen. Thanks for such great service, Armando!

"New Car? Quick And Easy"

We went to Boston VW knowing exactly what we wanted in a new GTI. We worked with two different salesmen, Gavin and Bill, and both were extremely friendly, helpful and personable. Once our ordered car came in, Bill and Al in financing helped us close the deal quickly and easily. They walked us through each step with a friendly no-nonsense approach. The dealership has been under renovation but the service area and temporary sales area inside are clean and comfortable. We had a great experience as first-time car buyers and are in love with our new GTI. Definitely recommend this dealership to everyone.

"Armando At Boston Vw"

Armando Saenz at Boston VW is a great service advisor. Always helpful, explains everything in detail, considerate of my time when I bring my car in for service. Highly recommend.

"Excellent Service And Patience From Staff."

Really enjoyed the process with Bill Burns and John Carlisle. They were honest (I hope!) and straightforward and patient as I am a first time buyer.

"Great Car Buying Experience"

A good place to shop for a new vw, highly recommend.

"Single Woman Treated Well"

I was looking at a number of cars and eventually decided to check out a Jetta. My salesman, Bill Burns, was very helpful in explaining the types of Jettas and trying to match the car with the level of car I was used to driving (Saab 93). The process was seamless and I felt that everyone was very welcoming and informative. Bill went over every aspect of the car and accessories in great detail until I was comfortable. I am enjoying my new Jetta and looking forward to using the service department in the future

"Buy Your Volkswagen Here"

Im a long time Volkswagen driver and Boston VW customer. I recommend VW, and this dealership in particular, to anyone. Bill Burns is a seasoned sales professional, is thoroughly knowledgeable about the VW fleet, and is focused on helping you find the car that meets your needs. Many of the service staff (Armando, Mike, Ronnie) have been at Boston VW for a long time and are professional and knowledgeable.

"Perfect Car Buying Experience"

We found the car we wanted through Cars.com and spoke with Bil, our agent, several times before making the trip to Boston VW. From the first phone conversation to the final signature, every part of the process was straightforward and efficient. Bill (sales) and Jose (financing) were both professional, patient and a pleasure to work with. We had driven in from out of state and every effort was made to complete the transaction in a timely fashion. I highly recommend this dealership.

"Buying Review"

Excellent and easy buying process. Everything was very efficient. The workings of the new car were all explained and shown to me. The service has also been excellent.

"Great Service, Very Patient"

Bill was very patient during our time there. We were very satisfied with our purchase in the end!

"Great Experience"

I went in to buy a Jetta to replace my old car. My previous car was the only car Id ever owned so I was new to car dealerships in general. On the mission to replace my old car I had contacted some other local dealerships first and found them all far too pushy. To the point where I didnt bother emailing the VW dealership before heading in. I got the impression I could have. Everyone was very friendly and the entirely process was as straightforward and painless as possible. My sales rep was Michael. He was very friendly and very knowledgeable. He took me on a test drive and explained all the car features as we went. He helped me set up my cars bluetooth system after I had purchased it as well. I am happy with the car and happy with my overall experience. Paperwork took a long time but that happens from time to time. I feel like I made a good choice in car and I feel very comfortable with my purchase. The facility itself is currently under construction. It is a little confusing to find your way around right now. I expect this will improve once theyre done with the construction. I just bought my car today so I havent had to bring it in for repairs yet.

"Very Nice Place!"

Very welcoming, warm place! Our agent was Bill, and he is brilliant. The process turned out to be very easy for us, although we didnt have a lot of experience and kept asking tons of questions. These guys are truly great.

"Outstanding Service: Trustworthy & Meticulous"

I cannot rate the service center at this location more highly. Im continually amazed by the level of service provided by the service team and Armando Saenz in particular. Ive worked with Armando for about a year since buying my Passat at this dealership. Armandos professionalism, friendly demeanor, honesty, and ability to clearly explain whats going on what my car in a way that is forthright and concise has saved me so much frustration compared to my past experiences with car repairs. Bottom line: No one wants to deal with car repairs but, since its part of life, I cannot recommend Boston Volkswagon and Armando Saenz more highly. Armando is a huge asset to this enterprise and I look forward to working with him for many more years to come.

"Car Buying Made Easy And Fun!"

Looking to buy a new vehicle, I remembered how much I loved driving the VW Golf while traveling overseas last year. Out shopping, as I approached the Boston VW dealership, I wondered if it was closed due to the construction going on. Boy am I glad I drove in and realized they are indeed open for business!! Salesman Bill Burns was so very helpful, patient, and nice. I hadnt known exactly what I wanted, and Bill took the time to listen carefully so he could direct me to a vehicle with features that would match my needs and priorities. Jose Feliciano in financing was also very helpful, professional and friendly, and made the leasing very easy. What I loved most is that at every step of the way, there was absolutely zero pressure to buy, which is very different than Ive experienced elsewhere. Without reservation, Id recommend Boston VW to anyone! Oh, and I love my new Golf!

"Great Experience!"

Excellent place. Bill Burns made the whole experience very easy and pleasant.

"Great And Fast Service"

Excellent service, really fast, everybody is nice with a smile in their faces. This is the first place that sent me a video showing me what they do... Awesome. I just discover this place and I will come back for sure 100%

"Great Dealership!"

Great dealership! Bill Burns assisted us with the finding the perfect VW Jetta to lease! Bill made the entire process fast, easy, and enjoyable from start to finish. Everyone was extremely nice and Im very happy with my new car.

"Professional And Efficient"

I came with my wife and my 2.5 year old son. Everyone was very nice and family friendly. They even gave my son two toy cars and played cars with him. Besides their welcoming openness, they are professional and efficient. Bill Burns did a fantastic job of listening what we wanted and showing us all the options. After we decided on a car, we could not decide which color we would like by just looking at the brochure. Bill took the initiative to show us cars outside with the different color options and gave us some time to discuss privately. Hence, no pressure and no attempts to sell us more than we wanted. More importantly, I appreciated how fast and efficient Bill and the other members were in organizing the car, dealing with license plates, registration, and arranging documents with the insurance. It took less than 24 hours and I had my car ready to go. This is how service should be; worry-free and efficient. To sum up, I can highly recommend Boston VW.

"Great Service, Great Value"

I had an outstanding experience buying my car from Boston VW. My Sales Consultant, Mike, was a pleasure to work with, and the staff was professional, patient and relaxed, not pushy or high-pressure. I would strongly recommend visiting here for your next car.

"Thanks For The Great Buying Experience"

I had an excellent experience buying a used VW EOS at Boston Volkswagen of Watertown, MA. The salesman, Bill Burns was very friendly, helpful, and has a non-pressure attitude. I was able to take an hour long test drive and then we worked out a great deal on the car. Boston Volkswagen will be my first stop for my next car. Thanks for the great buying experience.

"The Best Experience We Had With A Dealership"

Overall a great experience. Bill Burns was awesome and worked with us to get the vehicle we wanted at the best price. Jose Feliciano the finance manager was extremely helpful and got us the best interest rate. Linda was friendly and directed us to Bill. Everyone we dealt with was professional and worked with us. Even though the dealership is going through a renovation the area was well lit and clean. There was no games being played here!!! We had been to multiple dealerships the week leading up to our purchase and Boston VW was hands down the best.

"Very Happy With Service"

I just bought a 2015 Golf manual transmission from Boston VW. I worked with Bill Burns, who was very professional and helpful throughout. I first went to the dealer in December and explained what I wanted, Bill did not try to sell me something else. Instead, he located a manual transmission that was "in production" and took my deposit. Though the wait was a little longer than he anticipated, he kept me informed and reassured me that my car was coming. The day I finally went to see it, I was not feeling well and Bill again did not pressure me to take the car that day. I picked it up a few days later and one of his colleagues (John?) helped me. He was very thorough explaining the features of the car. Bill had set aside a cable for my iPhone, since he knew it was important to me to be able to charge my phone. I discovered a bubble under the protective coating, and Bill told me he would take care of it. All I have to do is call him when I can come in and he will give me a loaner car while the work is being done. It has been a pleasure working with Bill and I am one who typically does not do well in car dealerships.

"Great, Non-nonsense Service"

Fast, friendly, efficient. Car returns clean, and on time. My warranty expired 2 weeks ago and they extended it (made an exception) and the 600$ fuel pump repair was covered under warranty. No nonsense, great service, every single time.

"Great Customer Service"

Bill was an excellent car salesman. He was very relaxed and non pressure. The facilities had a wide variety of cars and was clean.

"Highly Recommend"

A great, low-pressure buying experience. The sales representative I worked with, Bill Burns, had the certified pre-owned vehicle in which I was interested ready to go when I arrived, talked me through all of the certification checklist items, and let me make up my mind about the car in my own time. I got a great deal and had a great overall experience.

"The Best Service Ive Ever Gotten"

Im really glad I stumbled upon the car dealership. I initially thought the dealership was closed but in fact it was open! Im very much satisfied with their customer service. They are very friendly and informative. And when it came down to wanting the vehicle that caught my eye, Bill Burns made it very possible for me to have that. An excellent service overall! I would like to thank the people who work in Boston Volkswagen in Watertown! THANK YOU!!!!!!

"Great!"

Buying a car here went really smoothly. I came in knowing what I wanted (VW golf s)-- I got to test drive, then worked with Bill to hone in on the specifics. Bill was great and he got me in just the car I was looking for. Im really pleased with the whole process!

"Great Experience"

We had a great experience with our lease of our new VW Tiguan. The sales person, Bill Burns, was very helpful throughout the whole process, but mainly in finding the perfect car with all of the specifications that we desired. The process was explained clearly and the entire staff was helpful throughout. A fantastic car was a lot easier to get with the help at Boston VW

"Good Deal"

BILL BURNS CAME TO THE RESCUE.MY CAR DIED AND I HAD TO BE IN N.Y. FOR A BUSINESS MEETING AT THE END OF THE WEEK NOT ONLY DID HE FIND ME A GOOD DEAL HE HAD IT READY FOR MY TRIP.THANKS TO ALL.ANOTHER SATISFIED CUSTOMER.

"Great Purchasing Experience, Great Salesman!"

Bought a 2015 Golf and couldnt be happier. The buying experience was great and not pushy at all. my salesman Bill B. was friendly, not pushy, and very informative. I had been to five other dealers in the area and was always made to feel like just another sale, not here. I would recommend this dealership to my friends.

"New Vw Jetta"

I wanted a VW Jetta diesel and found several on-line deals. As Boston VW is closest to my home, we went there. Although Boston VW did not have my car, Bill Burns was able to get my car at the on-line reasonable price I wanted. It was a pleasure working with him. I am happy with my experience and purchase!

"Great Sales Not Great Follow-up"

I just bought a car from Boston VW from a salesman named Mike Petersante. He was wonderful throughout the whole process. He gave me a rgeat deal and dealt with me honestly and professionally. There were some minor snafus with the registration paperwork but no big deal.