"Nice Service"

Very good service people so nice at 2017 8. And car sell under market

"Paid Money For Some Thing That Wasn Evethe Issue"

i brought my Camaro to service because there was leak in the cooling. Chevy Service told me its going to be 120$ to look at the car and find out the problem . i told them thats fine, i dropped my car on Sunday night which is the 6/11/17. i get call from them on Monday the 6/12/17 saying that they found out the problem which is some kind of plugs on block are leaking, it going to cost me $536 to get my car fixed, i told them if that fix the problem go ahead and fix it, and said car will be ready but Friday the 6/16/17 at 2:00 Pm, i didnt heard any thing from them so i called in on Friday at 1:50 Pm , they told me to older the wrong parts so i have to wait till Monday the 6/19/17 , told them thats fine . so i waited till Monday called them back and they told me the parts are not in yet, so i said ok ill wait till Wednesday the 6/21/17. didnt heard any thing from them so i went to dealer my self on 6/21/17 told them i want to pick up my car even its not done. this guy tells me we might have bigger problem then what we through, ( didnt call me or any thing to let me know ) i told them i want to pick up my car . they said ok , now im getting ready to pick up my car, they gave me a bill of 536$ saying you have to pay this money ( even tho my plugs were fine) just because they " Thought" that was the problem. then one of the manager said how about you only pay 438$ . they wouldnt let me have my car so i had to pay $438 to pick my car and that wasnt even the problem,. so i paid 438$ to some thing that wasnt even the issue! just because they thought it was

"Leak From The Antenna On My 2015 Tahe"

my tahoe still under the warranty ,i had a leak from the antenna after 3 visits and a lot of damage in the car ....finally they replace the antenna and they did poor poor work on cleaning the stain........not happy at all .and after that they send me a survey and i mention exactly what happen .........never received a call . what is count is the service ...........

"Boch Chevrolet Would Not Honor Advertised Pricing"

Boch Chevrolet would not honor their advertised pricing even after verification of pricing prior to my visit to purchase.

"Service"

I had a great experience. Laura the service girl was very kind and friendly and kept me informed the whole time I was there. The experience was quick and I left feeling happy.

"Great Service"

thanks for a job well done. car came back looking as good as new. highly recommend the dealer for detailing service.

"Repair Help"

Your service person Arnie is very helpful and friendly. Ive always gotten good advice and assistance at your dealership. Thanks!

"Swift And Accurate Service"

I am always treated nicely here. Arnie is my go to guy and he always gets it right. They keep you aware of what is going on.

"First-rate Performance By Boch Chevrolet"

The transaction was a treat. Super service from salesman Jerry Smith, wonderful cooperation from every staff member I met with, and, best of all, a neat new car that seems destined for a long life with our family.

"Great Service "

Financing and easy to deal with. My sales rep Nathaniel was very helpful and patient with me. Thank you !!

"Great Sales Associate "autumn""

Your sales staff were extremely helpful and patient. You have one sales associate, Autumn who far exceeded our expectations, she was fantastic and she is the primary reason we bought our Tahoe from your dealership. I would highly recommend her to any of my friends.

"Great Service Always Friendly "

Fast friendly service and the facilities is clean They make bringing my vehicles in for service easy. Have bought 2 cars from here and will continue.

"Excellent Service"

Oil and inspection Service was excellent and outstanding.!!!!! This is not the dealership I bought my truck and because of the poor service at that Dealership I went to Boch.

"Customer"

My salesman Shawn Frazier was very friendly and knowledgeable. He wasnt there to waste my time, I did not have to haggle the price and Im very happy with my new vehicle.

"Thanks For Nothing"

Overall, disappointment is an understatement. This place went from what I thought was going to be a great experience, to a complete and total train wreck. Let me start by saying I was in the market for a new Silverado. I was recommended to a salesman at Clay (I will not name names) and was expecting good things. When I first went up to Clay, things were what appeared to be in good working order. The sales guy was solid and what appeared to be stand up at the time. They took me for a test drive, numbers were discussed, and we came to what we thought to be an agreement. I left Clay that day feeling good. I called back with information and placed a down payment on the Silverado I test drove. This was a Demo truck, and I thought I was getting a good deal based on the circumstances. I put a down payment down on the numbers the dealership and I agreed with. At this point, this truck was suppose to be mine within a few days and some fine tuning. This is where things turned into an experience that left me with a permanent bad taste in my mouth. The salesman was following up with me fairly regularly until a new buyer came along. A family member stopped by to look at the truck I placed a down payment on, and it was on a test drive. Yes, the truck I placed my name on was on a test drive. Im convinced that the salesman found a new buyer, and called me back that night upping my monthly payments by over $200 a month knowing this would back me out. Just like the salesman hoped for, I withdrew my name. He happily replied "Alright man Ill cancel you out for good, take care!!!". Three days later, Im fighting to get my down payment back. The dealership is being uncooperative during this process. When its said and done, I hope the dealer made some money off their new sale. They played games, wasted my time, and most of all treated me as if I was of lesser value. If I could leave this place 0 stars, I happily would. Thanks for wasting my time, and especially thanks for nothing. I wouldnt send my worst enemy here.

"Very Good"

I could not have been happier with the entire process of buying my new truck. Salesman Alexis Benitez was very knowledgeable and extremely helpful with finding me exactly what I was looking for. Finance Manager Wassim Kafil was also very helpful and made the buying process painless.

"Wonderful Service Center"

I have been here multiple times to have service done to my car. Every time I go in, Jim Nispel has been the person who helps me. He is such a friendly and helpful employee, and I know my car will be in good hands with him. He always goes the extra mile to ask me how Im doing, and will always make sure my car is washed when I pick it up without me even asking. The service center is excellent, efficient, and they always make me feel welcome. Thank you Jim and everyone for your service!

"Awesome Service"

Had my 2004 Accent serviced today and was very pleased with the service provided by the entire staff.

"Great Experience Buying My First Hyundai"

I have been buying cars for many years and I have never enjoyed a sales process and customer commitment like the one I just experienced with Clay Hyundai. I never drove a Hyundai until 6 weeks ago. I am a sales director in the medical industry and I am a customer centric sales person. I was treated just like I treat my own customers and I would highly suggest to consider buying a car from Clay Hyundai and ask for Bill Seifert as he was a phenomenal professional sales person.

"Great Experience Buying My First Hyundai"

I have been buying cars for many years and I have never enjoyed a sales process and customer commitment like the one I just experienced with Clay Hyundai. I never drove a Hyundai until 6 weeks ago. I am a sales director in the medical industry and I am a customer centric sales person. I was treated just like I treat my own customers and I would highly suggest to consider buying a car from Clay Hyundai and ask for Bill Seifert as he was a phenomenal professional sales person.

"Fantastic Job Done On My Car!"

My car was recently attacked by a shopping cart in one of the local stores - the result was a fully scratched up rear quarter. David Hernandez (service rep) reviewed the damage to the car and made recommendations. The results were beyond my expectations. My 6 year old car looks brand new again! I have had a number of cars over the years but I have never had a service rep work with me they way David Hernandez does. He takes the time to make sure everything is done to the customers satisfaction.....follow up calls to check in and make sure I have no other questions. Its because of him that I have always gone back to the dealership for any repairs / oil changes. Job well done and a big shout out to those that worked on my car! THANK YOU!

"Thank You For Outstanding Hyundai Service"

I am writing to express our thanks for outstanding service from your Hyundai services team. We have been a Clay Hyundai customer for more than 15 years and have purchased multiple vehicles from you, and have had virtually all of our auto services done by your Hyundai service department for these 15 plus years. In short, we are big fans of Clay Hyundai and have been so for this time due in no small part to the outstanding cars you sell, and due in large part to the consistently extraordinary and totally professional service we consistently receive from your service department. In particular, we would mention David Hernandez, who is been our primary go-to trusted services professional now for a number of years. David is totally professional, exceptionally knowledgeable and helpful and is always willing to go the extra mile to be sure we receive first class service. You are lucky to have David on your staff, as are we to have him as the primary contact for our car servicing. On a scale of one to ten, David is an eleven. In addition, we receive outstanding services from Tony Mudanca and from Chris Conley, both of whom are always professional, knowledgeable and helpful. David, Chris and Tony are part of a Clay services team that is a total pleasure to work with. In past years, we also have had exceedingly good experiences with Edwin Hernandez and Arnie Petrosky both of whom work in other areas of the Clay organization now – but we miss them and are grateful for the excellent service they have provided in the past. Please pass our thanks to the above mentioned Clay team members. Thank you again for maintaining an outstanding Hyundai dealership and service department that makes owning and driving Hyundai automobiles a total pleasure. We look forward to many more years as happy Clay customers.

"Service Exceptional"

Recently my husband and I purchased a Silverado truck from Clay. We had the pleasure of dealing with Shawn Gallagher for this purchase. Mr Gallagher went above and beyond in helping us. My husband works over 300 miles away and the time he was suppose to pick up his new truck was not convenient for him. Mr Gallagher came into work on his day off in order for my husband to pick up his truck. He was always helpful and pleasant. My husband had to drive right back to work and wasnt able to get all the info on all the gagets on his new truck, Shawn suggested he come back when possible and he will go over everything with him.

"Poor Customer Service"

Very poor internet help. They supplied no useful information I was asking for. They acted like I was waisting their time.I bought a car at other dealership.

"Very Honest Car Described By Brian To A T"

I have purchased alot of cars First time at clay Brian was a Man of his from describing the car to the entire deal that was done basically over the phone making sure payment stayed in budget the salesperon Shawn was Great Dealership was very nice not your typical dealer that tells you what you want to hear to get you in Brian is a man of his word and would recommend anyone looking to buy should but from him

"Awesome Experience Purchasing My Elantra"

Started out just shopping...Purchased a new Elantra... Thanks Bill for all your help. I am a repeat customer at Clay and they are the best... very comfortable experience. Thanks to finance too a pleasure all around. So get down there a get a new set of wheels from a great sales group...

"Good Times"

They took care of me, they made everything work .

"Service Manager Will Not Complete Warranty Work..."

06-09-2014

I dropped off a 2014 Silverado for a recall issue and to fix a vibration when traveling 70 mph. (the vibration was getting worse over the past 500 miles). I left the vehicle at 9am, at 3:30pm I got a call that the vehicle would have to be held overnight. Speaking with the service writer, in the course of an 8 hour day, all they had done was road test the vehicle. Requesting to speak with the manager, the discussion I had with Bill Maloney went along the lines of this, he told me to come get my vehicle, hes not doing the work on it. (funny thing is they didnt do any work to it /they had employee issues and numerous other excuses too)....... "YOU DONT WANT TO BUILD A RELATIONSHIP WITH A CHEVROLET OWNER".......was his exact words........ I would HIGHLY recommend a dealership that enjoys a customers......... and can complete simple services as balancing tires

"More Hassle Than A New Car Should Be"

I went in to Clay Hyundai in Norwood with a quote from TrueCar in hopes of a fast, easy transaction. They honored the quote, but tried every trick in the book with my trade. After 90 minutes of "phone calls" they finally gave fair market for the trade (I had gotten the same quote from 3 separate dealers, including one in the adjacent lot, so I knew my ask was reasonable as it was offered elsewhere). Then I simply asked for the bottom line price... which I had to calculate myself. The salesperson was not knowledgable, nor could he do simple math (which he later blamed on not taking his Adderall that day). It took 5 hours total on a deal that was pre-negotiated.

"New Lease"

I Bought a new Equinox from Mark MacDonald at Clay Chevrolet in September of 2013.And on monday i leased a 2014 Traverse also from Mark.I find Mark very helpful and to have lot of knowledge about the different options. I have and will recommend buying a car from Clay to freinds and famliy.

"Love My Car And Excellent Service!!"

Just The thought of buying a new car stresses me out, but when I got to the hyundaid dealership and Patricia helped me I was stress free and the service was amazing. Patricia made my experience one to remember and I absolutely love the car I bought

"Great Service Customers Best Interest"

Great service and environment to purchase a car. Friendly workers that look in your best interest. I will make future recommendations to my salesmen and this dealership

"Exemplary Individuals"

DJ, Jason and Mike you are sterling assets to Clay Hyundai thank you for everything you did during our purchase of a new vehicle from your dealership

"Great Staff And Service."

I came in with my research done and I had an opportunity to work with this wonderful salesperson name Tray. He made looking for and buying a car so relating. I also had an opportunity to work with other members of this location and all were great. I am very please and extremely happy with my purchase.

"Excellent Service"

A co-worker referred me to Clay based on her experience. I have to say, there are no words to describe the level of excellency Patricia Smith provides as a sales rep and her customer service. Mrs. Smith has amazing interpersonal skills and remarkable ability to sooth and decrease the anxiety that purchasing a new vehicle creates. The financing process was a great experience with Sosa Woghiren. Mr. Woghiren is a true advocate for his clients. He will not stop until he absolutely get the best deal for you parting from incentives to your interest rate. Every staff member at Clay is very personable whether attending to you or not. I will definitely recommend Clay to friends and family. Furthermore, I will continue doing business with Clay Huyndai in Norwood, MA. They won a new faithful client!

"Car Buying Made Easy"

I purchased a pre-owned vehicle from Clay Chevrolet back in late July 2013. As a first time buyer, it could not have been easier. I was lucky enough to have salesman Mark MacDonald, who was very personable and made me feel comfortable going ahead with the eventual purchase. The whole team, including finances, were very helpful and made me feel like I was getting the best rate and value on my trade-in. I would absolutely recommend buying here, and will back down the road on my next upgrade. Thanks guys!

"The Most Pleasant Buying Experience Ive Had"

A pleasant experience sums it up. From initial contact to purchase. I did my research before purchasing and Clay Chevrolet was dead on. The salesman, Mark MacDonald was knowledgeable and helpful. He answered all my questions with patience and honesty. Bob Pierce, the business manager was equally as informative. I can honestly say that Clay Chevrolet deserves 5 stars all the way around. I highly recommend Clay Chevrolet

"My Hyundai Veloster"

last month i bought my Hyundai veloster from the Hyndai dealer in norwood located on providence highway. my sales man was Patricia Smith, she is a great person to work with. She worked as hard as she could to get me the car i asked for for the price i was looking for too. she kept track of everything I wanted and kept me up to date every time something new happened. every time i go to the dealer she welcomes me with a smile and she is more then happy to help me with anything I want. i would recommend that deal to anyone and specially Patricia. thank you so much.

"Nice Seller Nice Deal"

This was a very unforgettable experience. My girlfriend got her favorite car, VW New beetle. The color is also her favorite, it is red. The seller is an experienced kind old man, very patient and nicely. We had a very happy time and got this car very quickly. Good dealer~ Good car ~ Good service

"Outstanding Car Buying Experience"

As a guy that despises the car buying process, I have to say that the experience that I had at Clay Hyundai was excellent! I had never considered Hyundai, being a Ford owner for so long, but at the advice of family members who love their Hyundai vehicles, I went. When I arrived on the lot, I was met by Mike Fink - I explained to him that I was just starting to look and that I wasn’t quite sure what I wanted, I was also adamant I wasn’t buying that day. Mike spent a few minutes talking to me about what was important to me and recommended I look at the Veloster Turbo, which I really like straight away. He also took me out in a Tucson when I asked to see a larger vehicle to help in making a decision. There was never any pressure, Mike was incredibly helpful and genuinely vested in making sure I got what I wanted and I was comfortable with the process. He was very knowledgeable and explained everything about each vehicle and I could tell it wasn’t a script, he knew his stuff! After the test drives and the overall experience, I realized that if the Veloster Turbo hadn’t already sold me on Hyundai, the people there and their service did. I felt comfortable enough right then and there to buy my Veloster Turbo and trade my Ford Fusion. There was no haggling, no back and forth, no gimmicks, just a conversation that ended in a deal I felt good about. Best of all, there were no ridiculous questions like “if we come up with numbers you’re happy with, would you buy a vehicle from us today?” I really felt like Mike and his sales manager were trying to help and never felt like I was being taken advantage of – I honestly felt good about the deal the whole time! By the time Mike and the sales manager finished working with me, it was an hour after closing on Sunday, I had offered to come back the next day, but Mike assured me that time wasn’t an issue and that this was about me getting what I want. The next day my car was ready to pick up, Mike called me with the details, and asked when I’d be able to come in – I couldn’t make it until a half hour before closing, Mike didn’t skip a beat and told me it was no problem at all. When I arrived, the finance manager closing the sale was a real pleasure to work with; he didn’t try to sell me unnecessary add-ons, and took the time to explain everything. While I was signing, Mike moved what was left in my old car to my new one. He also swapped my plates, which were secured by anti-theft screws to which I forgot to bring the key, so he had to work extra hard to get them off, I felt bad, but he reassured me that it was no problem. When I finished signing, it was after closing, when I told Mike that he didn’t have to stay behind and go over the features with me, he insisted it was no problem – I never felt rushed and felt like I was important, what more could you ask for? He signed me up for the Bluelink service, scheduled my first oil change, went over the features of the vehicle and made sure I had his number to call him any time with any questions. I felt like I was buying the car from a buddy. Mike Fink, his sales manager, the finance manager and also the other sales people I encountered during my time at the dealership were all incredibly friendly and helpful. I have never had such a great experience buying a car. I was a loyal Ford customer, but I don’t get service like this at the Ford dealer. For me, the service is just as important as the vehicle, I really feel like I ended up with an innovative new vehicle from a dealership that has innovated car buying with outstanding customer service. I can proudly say that I’m a loyal Hyundai customer now and with an experience like this under my belt, I look forward to the next time I do business with Clay Hyundai. Go to Norwood, visit Clay Hyundai, ask for Mike Fink and you’ll see what I mean.

"Fantastic Service!!!"

The team did a great job working with me before even going to the dealership. Their responses were quick and informative. Edwin went above and beyond expectations throughout the entire process. I would recommend Clay to any potential buyer.

"Happy Customers"

We bought our Hyundai Santa Fe Sport at Clay Hyundai. We had a very good experience there. When we got there we met Patricia Smith and Edwin Espinoza. Both of them were very professional and always open to listen our requirements. Patricia offered us different options, packages and models. She took us for a driving test and we felt in love with the Santa Fe!! When we decided to buy the car, Patricia was always calling us to give us updates on the order and she did a very great job finding us the car we wanted, with the color and specifications we were looking for. This is our first time buying a brand new car and the experience we had at Clay was very positive. Thank you Patricia and Edwin!

"Excellent Services, Very Informative"

I recently leased a 2013 Hyundai Elantra from here and was helped by an awesome team. Patricia Smith was very informative and gave me a ton of information that a lot of dealers wouldnt normally give unless you asked them super specific questions. This made my experience above the ordinary and the car shopping experience was very informative and easy to decide upon the Elantra. Sosa helped me in financing and was equally as helpful when it came to questions on the whole leasing process and general questions. If youre new to the car buying/leasing experience, youll definitely want to come to Clay Hyundai on Route 1.

"A Great Sales Experience"

We purchased a new 2013 Hyundai Accent GS from Clay Hyundai. Overall we had a great experience. Especially with our Salesman, Mike Fink. Before purchasing this car we were T-Bound and Mike would meet us at the train station and drop us off afterwards, after every meeting. He worked hard to make sure the experience was as smooth as can be. He also worked hard to get us the car WE wanted, not the car they wanted to sell us. Our pick of color was a rare one that took some searching to find but he did it and got it to us long before the original anticipated delivery date. Our dealing with the finance department was a little annoying. They got us a great financing agreement that we signed off on. Then when delivery time came around they said that the Hyundai Financing wouldnt honor the agreement and they had to go through another bank. This added about $5 a month to our payment. After some renegotiating we were able to meet in the middle and the payment was only $2 more a month. All in all we had a great experience and we are in LOVE with our new car.

"Patricia Smith Offers The Best Service For Sales!"

Not all car dealers and sales persons are created equal. The first new car I bought in my life was from a dealer who sold and ran, it didnt take me long to find out why. Despite buying brand new, I got a bad car. He was no where to be found and ducked his head when I started coming in for the warranty work. The next car, my current car, was from Patricia smith at clay hyundai. If youre looking for a car, ask for her by name. She set me up with a car I love at a great deal and took care if all the extras I asked for. I did go used, and she personally handled my transportation while they took out all the dings and dents at the service department. I came in for my follow up ( they gave me free oil change and car washes) and she was still taking car of me. Papers signed, car is mine, and the sales person still sticking around to make sure everything is perfect! Theres no doubt that clay hyundai sticks by its customers.

"Great Place, Talk To Mike Fink For Great Service!"

Great dealership! I dealt with Mike Fink who is very friendly, professional and shows genuine care and concern for the customers, which is not something you see often in sales any more... Very impressed with the entire experience, got a great deal and amazing service for the 2013 Sonata GLS I bought. Highly recommend for all to visit and talk to Mike.

"Easy Process"

I came into Clay Hyundai with a general idea of the car I wanted. Brian Toczko was my salesman and was very helpful in answering the few questions I had. After a quick and pleasant test drive, Brian and I were able to work out a deal quickly. Brian made the car buying experience less stressful and quicker than I expected. Thanks Brian and Clay Hyundai, I am loving the car!

"Chevy Captiva"

I highly recommend that you get your next car from Clay Hyundai. I was greeted by the simply amazing and super-courteous Patricia Smith. She patiently listened to what I needed in a car and helped me find wheels that are just right. I love my 2012 Chevy Captiva! It’s a dream come true: cool color, low mileage, great price and it looks like new. Plus, it still has that new car smell!

"Brian Toczko"

A month ago, I had started my search for a new car after my lease was up. I originally had a 2011 Civic, but when I first got that car I was torn up between the Elantra and that. So finally, after two years, I revisited the Elantra and fell in love with it, thanks to Brian Toczko! All he said was "This is YOUR car!" and so it now is...Excellent sale on his part, and hes a fantastic person. Thanks!

"2013 Sonata"

I just leased a new 2013 Sonata at Clay Hyundai in Norwood! My experience was excellent and I was very happy when I left with my new car. Patricia S. was very helpful and informative throughout my time at Clay. I would recommend her to any of my friends and family.