"Oil Change"

10-27-2017

I was in and out quickly. Time estimates were right on. No surprising extra charges. Ill be back

"Oil Change"

Everything went as expected. Service were great and I was on my way.

"York Ford Saugus Ma"

Never a bad experience great employees very helpful and informing

"Bought A Mercedes Benz"

The worst Buying experience of my life. The sales team was junk, they were rude and not willing to help with any questions. Their direct answer was always take it or leave it.

"State Inspection Sticker "

Staff was polite. Service needed, (State inspection sticker)was performed in reasonable amount of time.

"Collision And Service Terrible"

05-11-2017

Leased a 2016 Fusion from York and got the service agreement. Everything was fine until the sunroof started leaking. We called and made an appointment 2.5 weeks in the future. Dropped the car off with collision center on a Monday, didnt hear anything by near closing time so called and was told they didnt have time to look at the car they were booked up with leaks. Why have appointments then? Was told tomorrow. Same story on Tuesday, no call, no return call after trying them. Guess wed be without a vehicle for 3 days. Nope. Didnt get the car back until Thursday evening, and no work had been done as they needed clearance from Ford to make the repair, on a lease. If Paul had his way we would have left the car there until he got the ok, which would have been 3-4 weeks, and without a courtesy car. Im not surprised as courtesy seems to be the least of their worries. To wrap up, we finally get the repairs scheduled, and are still waiting for Paul to return a call with the status of our car. Looks to be another 3-4 days car-less with no warning or communication. Also, we kept getting different stories from collision and service. Neither one knows what the other is doing or responsible for. Icing on the cake was he basically told my wife that I am a liar by denying a conversation I had with him.

"A Great Car Buying Experience With Jim Fauci"

03-08-2017

I just purchased a Certified Ford Explorer from Jim Fauci at York Ford, and the overall experience was fantastic. Jim is very personable and very low-key, and we were able to finalize on a deal very quickly and easily. Overall it was a very stress-free car buying experience. And I found that Yorks prices on used Ford Certified vehicles was the best in the area, not to mention that their inventory has only the best used cars with the options you really need/want. I also got a very good price on my trade-in. Id definitely recommend York Ford, and specifically Jim Fauci, to anyone looking to buy a new or used Ford.

"Simply Fantastic"

I was recently involved in a car accident leaving my car totaled. My intention was to find a new car fairly quick, because I always dread the car buying experience. I arrived at York ford and was instantly attracted to a beautiful Ford Fusion basking in the sunlight. Upon entry inside the homey dealership doors. I was humbly met by the KING of Ford, Jim Fauci. He never once made me feel like I was about to sign my life over to Ford, haha. I felt as if I was working alongside a life long friend. He made the car buying process actually fun. Yes I said it, actually fun. I would recommend York Ford to EVERYONE. Jim will take great care of you and he will make it his passion to get you into the car of your dreams! Thank you again to all of York Ford and especially to Jim! Keep on rocking!

"Jim Fauci Was Fantastic!"

Jim Fauci was an excellent car salesman. He really took the time to get to know my mother and I, and helped me buy my first car back in June. He was so kind and knowledgeable, I love my 2012 Ford Escape!

"Jim And Nicole Are Worth The Trip!"

My husband and I purchased a Ford Expedition ed from York Ford. Jim Fauci and Nicole Hayes were both excellent. Jim was patience, helpful and didnt pressure us at all. He walked us through the whole process down to the last detail. He also took the time to show us all the features of the car. He went above and beyond and was overall excellent. We also worked with Nicole Hayes on this sale. She was great! Very knowledgeable, flexible, and even watched my kids while we looked at the car. Shes a great asset to York Ford. We had an overall great experience!

"Top Notch Dealership"

My first purchase from this dealership but they gained a lifelong customer out of me! Great experience from the test drive to the final purchase. Two Thumbs up for York Ford and their amazing sales team especially Jim Fauci! Thank you York Ford!

"York Ford Quick Lane"

01-27-2017

Service is excellent & Im very satisfied with York Ford Quick Lane & the mechanics are top notch!

"York Ford, Saugus, Ma"

01-27-2017

Hi! We have purchased 4 or 5 cars from York Ford. The buying process was quick and easy. The Service Department, especially Christine Morganelli, has been top notch. Christine always gets back to me when I call, calls back with an estimate and a clear, concise explanation of repairs needed. She always takes care of me and my various vehicles when repairs or routine services are needed. My Dad always took his car back to the dealer for service so naturally I did the same!! I have never been disappointed in the service, the work or the treatment I received from everyone at York. P.S. At a recent trip to York for a heater problem, Lou fixed my vehicle, did a great video so I could see what he had to replace and I met him when I picked up my car and he was terrific!

"Riley"

dennis was great but communication and time frame (1 week plus) to have my truck for a SCHEDULED REPAIR OVERALL GREAT JOB AND SERVICE .........JUST MORE HONESTY AND COMMUNICATION

"I Have A Ford Focus In Here For Something Simpleie"

Ihavneed sitting here for over 4 hours now and this Unacceptable Im aDiabetic and need to be at home having lunch and i have a very bad back to this is so bad to make people wit this long. Annett Linehan

"Alan Gils Wonderful Experience Leasing A Car!"

This is our fourth experience buying/leasing a car. It is a pleasure to do business at York Ford.

"Excellent!"

The dealership had a wide selection of cars to choose from and they helped me to find the perfect car for me within my price range. The staff was nice, organized and extremely helpful. I love ford cars and will definitely recommend this dealership to my friends.

"Leasing At York"

Ive been leasing vehicles at York for 14 years (8 vehicles). They always treat you with respect and I have gotten good deals with excellent service. I strongly recommend them.

"Service Tech"

excellent service. very polite, service was quick.I would recommend York Ford. I lease my ford fusion and have not had any problems with service or lease change.

"Only The Best From Product To Price To Financing!"

We have been purchasing our Ford pickup trucks and vans from York for the past ten years and have experienced nothing but the best in terms of finding the vehicle that meets our needs , getting the best price and arranging the financing. Everyone at the dealership is focused on making sure we are satisfied with our purchase. We certainly look forward to a continued mutually beneficial relationship with York Ford.

"York Is Always The Best In Mass"

My experience at York is always the best. This is the 3rd truck I have bought there and I would not go anywhere else. Jim was in constant contact with updates on the process and Dale showed me the best new trucks Ford had to offer.

"That Was Awesome!"

I was searching for my favorite car, Red Mustang, and York Ford helped me to get that one. All my exceptions met and York people did an excellent service. Thank you York,

"New Car"

Jim Fauci was incredibly accommodating. There was no pressure he encouraged me to rake my time to get what I wanted. When I did decided he made it happen with in 24 hours. The atmosphere was great. They made us feel like family. Great group .

"Ford Transit"

The salesman very professional and friendly. Managers also fantastic. Dealership have wide selection

"Highly Recommended"

The best place to buy or lease your Ford , was a great experience , Jim the sales agent was very professional , Friendly , and the most important , Patient . Thank you All , definitely will be my dealer from now on..

"Service Review Of New Car"

Mechanic was great and thorough and reviewed the issues with me. Improvements could be made to check out process. My paperwork could not be found, causing some delay, and my car was blocked so I had to go back in and ask for assistance after picking up my keys.

"Excellent"

It was excellent experience from start to finish. The sales agent was very professional and very easy to work with. He knew what he was doing and helped in every step of the process.

"Profesional Attitude"

was unable to purchase at this time but dealer was very helpful in my decision the fact that I did not purchase the vehicle had no bearing on the dealership sales team

"York Ford In Saugus"

Customer service and communication was awesome. Great experience overall and would definitely recommend!

"Excellent Service"

They replaced my transmission in my car. They kept me informed of its progress and supplied alternate transportation while my car was being fixed.

"Good Service Friendly Workers"

Good service a bit more expensive than I was expecting.

"Great Place!!"

its to bad Dave left,good luck Dave!!!!.......................

"Great Service"

The service was great. You have the best staff!!! I will return!! Service writer Jeff and Christine were very helpful

"Great Services"

I was at Quick Lane for a oil change and they were excellent, friendly and helpful. I will go back there.

"Best Experience Ever Leasing A New Car!"

I just leased a new Ford Escape Titanium and it was by far the best experience I have had getting a new car! Jim Fauci couldnt have been more helpful! I really felt like he was there to help me get the best deal and car for me! Bobby Rios is awesome too, so helpful!

"Love York Collision Center"

I unfortunately my car has been hit before and fixed there before. the staff and service is always friendly. my car looks amazing

"Great Service"

Excellent service from Melvin and team. All repairs were completed promptly and to my satisfaction.

"Great Service "

I have a 2015 Ford F-150 and got an oil change and a recommended tire rotation. Very good price, very good customer service, very fast, nice lounge area while you wait. Video sent to my phone showing what was going on inside the garage while I sat inside the lounge area. Wouldnt go anywhere else for service

"York Ford Service"

Christine Morganelli did a terrific job. She arranged a rental, had my car checked out found some problems i told her and got my inspections sticker! She also remained in contact to let me know what was goind on! Awesome experience!

"Impressed With The Service Department. "

Christine in service was great! She was easy to talk to, professional, and made the customer (me), feel valued. She also put me at ease by saying I would still be able to pick my car up after service closed at 5pm, therefore not totally rushing when I left my office. I will certainly go back to York Ford for future service needs.

"Very Professional"

Did not purchase a vehicle due to the fact that we could not come to an affordable pmt,but the dealership was very honest and upfront

"Prompt Efficient Service!"

My driver side mirror was damaged while my car was parked. I notified the York Ford service department. They promptly ordered a new side mirror, notified me when it arrived and promptly installed the new mirror assembly. I am grateful for the continued service I receive from York Ford..

"Terrific Service"

They took me in right away and suggested that I have my 30,000 check up. It took close to 2 hours but was great because I didnt have to drive over there to Saugus twice. Extremely happy with the service and definitely like the new location.

"My Salesman Made The Process Easy And Quick"

My salesman Jim Fauci makes buying a car just a little too easy. I just purchased my second Ford from him at York Ford in Saugus, MA and he took care of all the paperwork and registration. All I had to do was tell him what I was looking for and he was on the case. One phone call and he takes it from there. Thank you Jim I am very happy with the service I received at York. A shout out also to Cheryl who helped with the financing, you were extremely helpful and listened carefully to what type of payment plan I was interested in. The whole experience was great from start to finish. Thank you York, I will be back!!

"Oil Change"

06-14-2016

went in for oil change was in and out in 45 minutes

"Nice Warranty Job!"

My leather seat cracked. As it was still under warranty, it was ordered and replaced within a week! Nice job all around with appointments and service.

"Nice Warranty Job!"

My leather seat cracked. As it was still under warranty, it was ordered and replaced within a week! Nice job all around with appointments and service.

"Great Service"

As usuall the staff and the work was excellent. very helpfull and courtious, I have recommended York ford to everyone.

"State Inspection And Oil Change"

All the information on the service departments database was up-to-date and all my questions were answered.

"Efficient And Friendly Service From Services Team"

The experience with the Ford Service department was efficient and friendly. My Ford Focus got a regular service and tires got replaced. Before the service, there was a slight and occasional vibration issue from the front wheels which got worse with the new tires. At a follow-up visit to the Ford Service department, the technician determined that the right front wheel was bent on the inside, probably from a pothole. The technician balanced the wheel to compensate for the issue and so far the vibration is much less. Ford Service did not charge for the diagnosis, which is very generous. Will replace the wheels eventually. Ill gladly return for the next service. Great service from Christine and the rest of the technical team!