Prime Honda 128 in Reading, MA

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Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Oil Change "


User

from Reading, mass

Recommended? Yes

Purchased? No


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I didnt have an appointment but they took my car in right away and the service was finished within an hour.

"Great Experience Painless And Friendly Will Go Bac"


User

from manchester mass

Recommended? Yes

Purchased? No


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well organized and very happy people know what they are doing work well together respect each other and the customer

"Friendly Atmosphere,excellent Facility"


User

from Reading, Ma.

Recommended? Yes

Purchased? Yes


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I was treated very professionally. This my second time at leasing a Honda and both experiences were a pleasure. Knowledgeable Staff, no pressure.

"Purchased Pilox Lx"


User

from reading, ma

Recommended? Yes

Purchased? Yes


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My sales person was very friendly and relatable. Get rid of this review feature that requires 20 words. dlifjdlif odlifeiojr dfijei jslifjiejf sifjije iosjoiejf soifjoierji

"One Of The Best Buying Experiences"


User

from Reading, MA

Recommended? Yes

Purchased? Yes


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Dealing with Kevin was a pleasure. Very conversational and no pressure which is exactly what I look for. Kevin immediately gave me confidence that I was in good hands for this transaction.

"Service Was Good And Waiting Room Clean-"


User

from wilmington mass

Recommended? Yes

Purchased? No


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People ready to help you-especially us old people!the girl that helped us, Jennifer, was excellent-kept letting us know how much longer the wait was

"Awesome Sales People - Friendly Service"


User

from Salem, MA

Recommended? Yes

Purchased? Yes


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Adolfo was very friendly to me and my partner, and really made me feel comfortable and confident with my purchase.

"Honest"


User

from Wakefield

Recommended? Yes

Purchased? No


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Always pleasant, no dishonesty here at this dealership and this is the reason I chose this dealership. I have been to two others and I don’t dishonest.

"Great Service"


User

from Reading, Ma

Recommended? Yes

Purchased? No


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The customer service was good, good atmosphere, very quick service.The customer service was good, good atmosphere, very quick service.The customer service was good, good atmosphere, very quick service.

"Fast Friendly Efficient Service"


User

from Melrose, MA

Recommended? Yes

Purchased? No


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Fast ,friendly ,efficient service. My service was projected to take 1 1/2 hrs and it took only 1 hour. My service provider was attentive and the facility was spotless.

"Great Service"


User

from Reading MA

Recommended? Yes

Purchased? No


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All customers including myself were waited on very courteously. The wait time for the express oil change was excellent. THANKS!

"Honda Service "


User

from Reading ma

Recommended? Yes

Purchased? No


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The gentleman that helped me , I have had him before last time I was there. He is a real asset to Honda service. He treated me like a human being not just a number !

"Nicole Is The Best!"


User

from Gloucester, MA

Recommended? Yes

Purchased? No


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Nicole Michaud! This is the first time that I have been given complete information. I have never understood your system of assessing the appropriate work that I should expect based on my mileage. She was thorough and gave the info sheet to me!

"No Appointment, Drive In Maintenance"


User

from Wilmington, MA

Recommended? Yes

Purchased? No


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The service clerk (Jennifer) was courteous, professional and took the time to explain my options. Also the service was quick for a Saturday morning.

"Good Service"


User

from Reading, MA

Recommended? Yes

Purchased? No


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Professional, courteous & efficient employees. Oil change & tire change done in reasonable time, with other options for service discussed.

"Great Customer Service"


Paula Pinheiro Witkin

from Winchester, MA

Recommended? Yes

Purchased? No

10-23-2017


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Randy is very attentive, always calls.with info and updates.abour the repair, finds any discounts that I could use to save money

Response from Prime Honda 128:

Thanks for your awesome review, James! Im very happy to hear that Randy was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and were glad that this was the case for you! Please let us know if theres anything else we can do for you. Sincerely, The Honda Gallery Team

"Fast And Efficient Service, Complimentary Car Wash"


Paula Pinheiro Witkin

from Reading, MA

Recommended? Yes

Purchased? No

10-23-2017


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Fast, efficient, friendly service, no surprises. The scheduled appointment was right on time. Nice clean waiting area. Complementary car wash.

Response from Prime Honda 128:

Kevin, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Honda Gallery. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Honda Gallery Team

"Reliable And Honest Service Provided!"


Paula Pinheiro Witkin

from Reading, Ma

Recommended? Yes

Purchased? No

10-23-2017


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All work thoroughly explained and done within reasonable time. Given whatever discounts possible without hesitation. Courteous, efficient service with comfortable waiting room. Car wash & vacuum a nice extra!

Response from Prime Honda 128:

Margaret, thank you for sharing this great feedback with us.We feel our service department is what makes Honda Gallery special.Reviews like yours help us to make sure that were meeting the needs of our customers and were glad to hear that you were pleased with your visit.We look forward to seeing you for your next service appointment! Sincerely, The Honda Gallery Team

"Great Service"


User

from Reading, MA

Recommended? Yes

Purchased? No


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The service was done timely and everyone I dealt with was friendly. It was a very good experience for me.

"Great Service "


User

from Reading MA

Recommended? Yes

Purchased? No


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Great explanation of plan and timeframe for completion Quick and comprehensive service! Waiting room was very comfortable The staff is very friendly

"Great Service!"


User

from Reading, MA

Recommended? Yes

Purchased? No


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Everyone I spoke with at Honda Gallery was extremely friendly and very informative about what needed to be fixed with my car!

"Well Done"


User

from Reading, MA

Recommended? Yes

Purchased? Yes


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Sales process was thorough and straightforward. Kevin did a solid job getting the job done. Turn around was quick. Entire process was smooth.

"Love The Service"


Paula Pinheiro Witkin

from Reading, MA

Recommended? Yes

Purchased? No

10-20-2017


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I was in and out in exactly the time estimate given. I also appreciated the workspace provided in the waiting area, which enabled me to work during my wait.

Response from Prime Honda 128:

Hi Colin and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! We appreciate your business! Best, The Honda Gallery Team

"Great Facility "


User

from Reading,ma

Recommended? Yes

Purchased? Yes


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Friendly staff,smooth sale and pick up of vehicle. Will return in future for another vehicle and recommend to others. Five star

"Oil Change"


Paula Pinheiro Witkin

from Reading,MA

Recommended? Yes

Purchased? No

10-20-2017


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Randy was so nice and helpful. He answered all my questions. He was nice from the moment I arrived at the dealership.

Response from Prime Honda 128:

Hi Christine and thanks for the great feedback! Were very happy that Randy was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, The Honda Gallery Team

"Amazing Friendly Service"


Paula Pinheiro Witkin

from North Reading, MA

Recommended? Yes

Purchased? No

10-20-2017


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They greeted me immediately as I arrived, walked through what I needed done, laid out the timing, and kept me updated throughout the process. They have a huge lobby where you can watch tv or catch up on work all equipped with coffee, drinks and snacks. Made getting repairs done easy and painless. Then they even checked in after I left to make sure I was happy! Amazing service on my car and flawless customer service!

Response from Prime Honda 128:

Megan, its great to know that our team provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, The Honda Gallery Team

"Great Service And Affordable "


Paula Pinheiro Witkin

from Wakefield ma

Recommended? Yes

Purchased? No

10-20-2017


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It was great. Everyone was kind and helpful. My service was well priced. It was also done in a timely manner. I will definitely be back for future service and maintenance.

Response from Prime Honda 128:

Thank you for the wonderful review! It is great to know that our staffs excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Honda Gallery Team

"Price"


User

from Reading,MA

Recommended? Yes

Purchased? Yes


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you meet the price I was willing to pay, the salesmen Gabe did a great job, the process after agreeing on the price toke a long time

"Great"


User

from Reading, Massachusetts

Recommended? Yes

Purchased? No


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Quick and easy. Staff is always friendly and informative. They also have nice little snacks and something to eat in the little waiting area.

"Quick Service With No Appointment"


User

from Boston, MA

Recommended? Yes

Purchased? No


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The team managed to fit in my urgent battery replacement despite not having an appointment. Thanks very much to the team!

"Great Service, Very Helpful"


User

from North Reading, MA

Recommended? Yes

Purchased? No


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people are very friendly, great service. go over everything that was done on the car and any recommendations that may be needed on your car

"Great Sales Experience"


Paula Pinheiro Witkin

from Melrose MA

Recommended? Yes

Purchased? Yes

10-16-2017


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Our Sales representative, Peter DeCosta, was fantastic, he was very patient as we were trying to decide upon the right vehicle to purchase. Eventually, it all worked, out, but during the process, Peter was very professional and we appreciated his sales approach.

Response from Prime Honda 128:

Jeanne, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was. Regards, Honda Gallery Team

"Nicole, Service Rep Was Great"


User

from Reading, ma

Recommended? Yes

Purchased? No


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Convenient location Nicole is extremely nice and helpful Not sure I still trust the service dept recommendations As they told me I needed work done that did not need to be done.

"Quick Service And Great People "


User

from Reading mass 01867

Recommended? Yes

Purchased? No


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It was very quick and great service with a great fantastic group employees. Thank you very much for a great experience

"Good Overall Customer Experience"


Paula Pinheiro Witkin

from Woburn, MA

Recommended? Yes

Purchased? No

10-15-2017


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Staff was very engaged with every customer. They were not just pushing people through the process to get on to the next customer.

Response from Prime Honda 128:

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and were so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, The Honda Gallery Team

"Great Service"


Paula Pinheiro Witkin

from Reading, Massachusetts

Recommended? Yes

Purchased? No

10-15-2017


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I was informed of costs before work was done and was treated respectfully. Work was done on time and pick-up was easy.

Response from Prime Honda 128:

Lynne, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Honda Gallery. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Honda Gallery Team

"Great Service"


Paula Pinheiro Witkin

from reading, ma

Recommended? Yes

Purchased? No

10-15-2017


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fast friendly reliable they did exactly what I asked and it was less time than expected, they provide great honest service

Response from Prime Honda 128:

Thank you for the feedback, Christine! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Honda Gallery Team

"Great People, Service.. Ask For Jennifer Kaufman "


Paula Pinheiro Witkin

from Reading MA

Recommended? Yes

Purchased? No

10-15-2017


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The woman Jennifer Kaufman was awesome dealing with.... Thats the person you want working for you!!! Prices are good and place is clean and comfy!!!

Response from Prime Honda 128:

Hi Jarrod and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Jennifer is a great asset and were thankful to have her on our team. We appreciate your business! Sincerely, The Honda Gallery Team

"Great Service ,informative ,pleasurable Experience"


Paula Pinheiro Witkin

from Massachusetts

Recommended? Yes

Purchased? Yes

10-15-2017


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Michael was very informative about the vehicle I purchased , took the time to answer all my questions , and made it a pleasure to do business with him and the Honda Gallery staff.

Response from Prime Honda 128:

Kevin, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Honda Gallery. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Honda Gallery Team

"Honda Gallery"


Paula Pinheiro Witkin

from Reading, MA

Recommended? Yes

Purchased? No

10-15-2017


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From the time that I first entered to the time that I departed I felt that I was handled promptly , advised of my cars needs and the work done in the time stated.

Response from Prime Honda 128:

William, thank you for sharing this great feedback with us.We feel our service department is what makes Honda Gallery special.Reviews like yours help us to make sure that were meeting the needs of our customers and were glad to hear that you were pleased with your visit.We look forward to seeing you for your next service appointment! Sincerely, The Honda Gallery Team

"Great Service"


Paula Pinheiro Witkin

from Reading, MA

Recommended? Yes

Purchased? No

10-15-2017


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This was the first time Ive serviced my Honda Pilot at the Gallery Reading Honda dealership. I purchased the car there and was very pleased with the professional, friendly and quick service!

Response from Prime Honda 128:

Thank you for the feedback, Rebecca! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, The Honda Gallery Team

"Easy To Schedule And Check In, Great Service"


Paula Pinheiro Witkin

from Reading, MA

Recommended? Yes

Purchased? No

10-15-2017


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Easy to schedule an appointment for the car, easy check-in, clean facilities, and no high pressure to do service that should be scheduled

Response from Prime Honda 128:

Timothy, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Honda Gallery Team

"Oil Change/tire Rotation Service"


Paula Pinheiro Witkin

from MA

Recommended? Yes

Purchased? No

10-13-2017


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Very quick and efficient service. Technician who checked me in was very friendly and helpful. Complimentary car wash was just okay.

Response from Prime Honda 128:

We cannot thank you enough for this glowing review of our service center, Sheryl! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Regards, Honda Gallery Team

"Great Service"


Paula Pinheiro Witkin

from Peabody, NA

Recommended? Yes

Purchased? No

10-12-2017


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Quick and Easy oil change and tire rotation. Friendly and knowledgeable employees who are attentive to the customers needs. Much appreciated

Response from Prime Honda 128:

Its our pleasure to provide top quality service and were ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Honda Gallery, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Honda Gallery

"Honda Gallery"


Paula Pinheiro Witkin

from Wakefield, MA

Recommended? Yes

Purchased? Yes

10-12-2017


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Car dealer I worked with was very good. Pleasant person to work with. Showed me all the functionality of the car before I left the lot. Wanted to make sure I was happy with my SUV.

Response from Prime Honda 128:

Maureen, our team is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon! Regards, Honda Gallery Team

"Great Service"


Paula Pinheiro Witkin

from Stoneham

Recommended? Yes

Purchased? No

10-12-2017


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The people were great and timely manner in which the work was performed was great. The facility was excellent very clean very neat

Response from Prime Honda 128:

John, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Honda Gallery Team

"Quick Oil Change"


Paula Pinheiro Witkin

from Reading, MA

Recommended? Yes

Purchased? No

10-10-2017


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All staff was friendly. Quick service too! Service center was very clean. My car was booked for a 1 hour service but I had my car back in 45 minutes.

Response from Prime Honda 128:

Jennifer, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Honda Gallery Team

"Caitlyn Did A Great Job In The Service Department."


Paula Pinheiro Witkin

from Reading, Mass

Recommended? Yes

Purchased? No

10-11-2017


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Caitlyn from the service department did a excellent job and made sure I got everything needed done for my car that needed a oil change and she also suggested I get my tires rotated. So I also did that.

Response from Prime Honda 128:

Hi Ersilia and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Caitlyn is a great asset and were thankful to have her on our team. We appreciate your business! Sincerely, The Honda Gallery Team

"Great Service And Good Price."


Paula Pinheiro Witkin

from Wakefield, Ma

Recommended? Yes

Purchased? No

10-11-2017


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Work was done quickly and the price was right. Plus the dealership is close to home. Service Adviser was very helpful!

Response from Prime Honda 128:

Thank you for leaving us this great review, Mark. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Honda Gallery Team

"Professional Salesman. Nice Facility."


User

from Reading, MA

Recommended? Yes

Purchased? Yes


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Amani Wilson, salesman did excellent job. Very professional and courteous. Met me at door, handshake and introduced himself. Spent good amount of time with me answering my questions.

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