Lannan Mazda in Lowell, MA

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"Blown Away"


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from Lowell, MA

Recommended? Yes

Purchased? Yes


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If youre looking for a fun, no pressure option to buying a car this is your place. Nate was extremely relatable and knowledgeable. He made the test drive fun and made sure I knew everything the car was capable of. He genuinely worked to get me the best deal and put the best offer on the table right up front. There was no run around or back and fourth. Anthony then took over to figure out the financing and he made it as easy as possible with no hassle. Anyone unsure of Mazda, drive one before you decide. They make a great car and Lannan has the team to deliver it.

"Excellent!"


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from Massachusetts

Recommended? Yes

Purchased? Yes


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Could not be happier with the service that I had! Nate was amazing and very helpful, while negotiating he was very professional and was very honest. The manager Anthony was very helpful as well and did everything he could to make the deal even better! Would recommend these two to anyone looking to buy a brand-new car! Thank you both again! Im very excited to pick up my new Mazda CX-3! -Kelly

"Great Experience"


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from LOWELL

Recommended? Yes

Purchased? Yes


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I just bought my first vehicle from Nate and I am very pleased. Im impressed by how fast they was to help me get in to my new vehicle. Very friendly and professional service. The car is in great condition, interior looks brand new, with new breaks and new set of tires.

"Stellar Customer Service"


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from Billerica, MA

Recommended? Yes

Purchased? No


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I just want to say that the customer service here was stellar. We delt with Nick in sales and the GM who mostly stayed in the background. Both of them were awesome and went the extra mile for my wife and I. Unfortunately for us, it just wasnt the right rime to buy. Instead of being pressuring, or being negative in any way about changing our minds, they just asked if there was anything else that they could do on their part before we went on our way. When we said it was just a bad time for us after talking it through, they were completely understanding and nice (even in that situation.) I would recommend Nick and the team over at Lannan Mazda any day of the week to anyone who is looking for a Mazda. They will go to bat for you until the very end. Thank you guys.

"Enjoyable Experience"


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from Boston

Recommended? Yes

Purchased? Yes


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I had a wonderful experience at Lannan Mazda. Elliott was very helpful and understanding, making the process of buying a car enjoyable. I never once felt pressured into making a decision, and I am thrilled with my new whip!

"Genuine & Reasonable Staff"


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from Andover, MA

Recommended? Yes

Purchased? Yes


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Just bought a 2016 Mazda3 from Lannan Mazda. Bryce was our salesman, and he was a very genuine and friendly person to work with. Of the four different dealers I visited this was definitely the one I looked forward to returning to the most. He kept constant communication, not being pushy but instead trying to help as much as possible. In the end he made me want to do business with him, and as a result I ended up getting a great deal on a new car. Would definitely recommend to anyone in the market for a new or used Mazda.

"Mazda 3 Purchase"


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from Chelmsford, MA

Recommended? Yes

Purchased? Yes


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Nick and Sean @ Lannan Mazda were awesome! I "built" a car online and they got me the exact car i wanted with a great price! They responded quickly and gave me all the info i needed & more! The whole process was very smooth and easy and i couldnt be happier! Thank you guys so much!!! :-)

"Great Experience, Would Do Again"


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from Lowell, MA

Recommended? Yes

Purchased? Yes


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I contacted Lannan Mazda via the internet about a CX-5. I ended up walking out with one due to the exemplary service provided by Lannan Mazda -- specifically Sean Foley during my internet research, and Elliott Hersh while there in person. All of the features, prices, and terms were clearly laid out. It was the easiest vehicle shopping experience Ive had yet!

"Purchased Pre Owned Car"


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from Lowell ma

Recommended? Yes

Purchased? Yes


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Purchased a pre owned cx-5 and everything was extremely simple. From emailing lannan off the cars website to driving away in the car was very easy going. Excellent customer service and a great team made the purchase a simple choice to purchase it. Would recommend Lannan Mazda to anyone!

"Great Service"


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from Chelmsford

Recommended? Yes

Purchased? No


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Lannan Mazdas service team has been outstanding. Ive worked with the service manager Paul, Elliott, Sean and others at the dealership and always come away thinking how much they care about their customers satisfaction. They are the best!

"Great Cooperative Friendly Sales Experience"


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from Westford, MA

Recommended? Yes

Purchased? Yes


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Just picked up our new Mazda 3 and couldnt be happier. The sales team was informative, accommodating, courteous, and professional. They made the deal easy, got us the car we wanted with no pressure. A nice experience with a well prepped car delivered on time as promised.

"Riding With A Smile"


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from Gardner, Ma

Recommended? Yes

Purchased? Yes


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Having never actually bought a car myself I was a little over whelmed at the idea, but Bill Miller our sales associate was amazing he walked us through every step and helped us get the best deal possible! They went above and beyond in order to get us into the car that we wanted and could afford. Even though we bought the cheapest car on the lot we were treated as if we had purchased the most expensive! The service team was great as well, they made sure that our vehicle was 100%. We have already decided that when it is time for another car this is where we are going. I would sincerely recommend them to anyone that will listen.

"Hospitality Top Priority"


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from Burlington MA

Recommended? Yes

Purchased? Yes


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I visited Lannan Mazda because a friend recommended the dealership. I had a great experience there. Elliot Hersh did a fantastic job walking me through the process and answering all my questions. I had a very specific budget in mind and Elliot did a great job meeting my financial requirements. If you have never leased or financed a new car Lannan Mazda will make it easy. I leased a Mazda 6 and everything I needed was covered in the monthly cost at the price I wanted. Gap coverage, registration costs, a low interest rate, and a rebate were built right in. In addition, Elliot picked me up the morning I was to get the car so I didnt need to have someone else do it. He also helped me sync my phone to the car before I left. I could not have been more satisfied.

"Pleasant No Pressure Transaction"


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from Andover MA

Recommended? Yes

Purchased? Yes


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We were greeted at the door by Elliot (super friendly) and made us feel right at home. Without any pressure we sat down and he guided us through our needs/wants before showing us any car. He genuinely cared for us to make sure we looked at the right vehicles for us. Elliot provided us superior customer service and took the time with us both before and after the sale when we picked up our CX-5. He even followed up with us the next day and when there was a glitch with our insurance coverage we were treated with care. He explained all about the service department and we look forward to our first experience with them for our first oil change where theyll wash our car after each service appointment - as its all about the details. We were very happy with Elliot and Lannan Mazda. We would recommend Elliot and this dealership to anyone!

"Wonderful"


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from Billerica MA

Recommended? Yes

Purchased? Yes


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My experience at Lannan Mazda was a pleasure. Elliott was incredibly informative, helpful and friendly! I didnt have much experience purchasing a vehicle and he answered all my questions and then some. He was a great listener and was super attentive to my needs when it came to finding the right vehicle for me. I loved how thorough Elliot was in making sure I understood everything he was telling me about each vehicle. He made my parents and I feel completely welcome in the showroom and around the dealership. I didnt feel an ounce of pressure to make a purchase right away. I was taken care of and walked away from Lannan with a smile on my face and a new car that I will be happy with for years. I would recommend this dealership to anyone looking for an affordable vehicle that will provide them with a lot of great features. Im so happy to be a part of the Mazda family! ZOOM ZOOM!

"Great Experience"


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from Lowell, MA

Recommended? Yes

Purchased? Yes


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I drove almost all of the cars in the family sedan class before deciding on the Mazda6. I had quite the range of experiences with other brands dealerships from uninspired to utterly chauvinistic, but Elliott Hersh at Lannan Mazda was different and by far the most professional and helpful. He took a lot of time to explain the design of the car technically along with all of the great features. I really appreciate that he treated me as an educated buyer. The negotiating and sign-off process took about 2.5 to 3 hours. We didnt feel pressured into buying extended warranties or special paint treatments as I have in the past at other dealerships. Elliott spent about an hour with us when we picked up the car to make sure we understood all of the features and even set up the bluetooth connection to my phone. Overall, a painless experience and a great new car.

"Service And Sales At Lannan Mazda"


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from Burlington, MA

Recommended? Yes

Purchased? Yes


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I brought by new car for its first service at Lannan Mazda. I had a great buying experience in when I bought my CX5 and now it was extended to my service visit. Paul, the service advisor who met me, shook my had and greeted me by name. He explained how service works at Lannan company. He directed me to the waiting area and asked if he could get me coffee or a drink. He then updated me half way through to let me know the status. When done, he explained the sheet with the status update for the systems in my car. He thanked me and then walked me out to my car to be sure everything was all set before I drove off. He even asked if I liked my new car and to let him know if there was any issues he could help with. And all of this was for my free oil change. I have never been treated so well at a car dealership in the 25 years I have owned a car. I also had a great buying experience with Bryce when I purchased the car. This is a dealership that knows the value of customers and treats them as valued friends

"Mazda 3"


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from Billerica, MA

Recommended? Yes

Purchased? Yes


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Elloitt Hersh was my salesperson and has been throughout the years. His professionalism, knowledge and overall salesmanship is to be commended. I bought a car within 4 hours and drove away completely happy and satisfied. Cynthia Tallman

"Excellent Car Buying Experience"


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from Salem, NH

Recommended? Yes

Purchased? Yes


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This is the second car I have bought here in 3 years. Elliott was my salesman both times, and it is an absolute pleasure to deal with him. He is a gem, he goes above and beyond by remembering details about you. Buying a car is easy here, everything is clearly put on a worksheet and explained to you. I have been bringing my cars here for regular maintenance and the service department is very accommodating and nice. I will continue to be a repeat customer because of the excellent treatment I received here.

"Quick, Easy And Painless"


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from Boston, MA

Recommended? Yes

Purchased? Yes


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I did my research, for weeks...though it seemed like months...and Lannan was the best. They gave me the best price, the best service and had the exact car I wanted on the lot and ready for me. Prior to going to Lannan I went to many other dealerships and looked at many other cars but I was very fond of my old 08 Mazda 3 (sadly it was totaled when an SUV hit me, that car saved me from extensive bodily damage but it paid the price). So I decided after all that research to just stick with Mazda and I am very happy I did. It was just finding the perfect dealership - I live much closer to 3 other Mazda dealerships, 2 of which had the exact car I wanted...I visited them all and hands down Lannan is the best.

"Terrific Experience"


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from Woburn, MA

Recommended? Yes

Purchased? Yes


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I was in a hurry to purchase a new car a couple weeks back, and I found myself at Lannan at closing time on a Thursday night. Not only did they open the doors for me, but Sam stayed late, was patient, and answered all of my questions. I purchased a 2015 CX-5 the next day, and I couldnt be happier. Even going over finance options with Barbara was low pressure. All in all, I had a totally positive experience, and I feel that I got the best deal possible. Ill be back for sure.

"Best Buying Experience Ever!"


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from Burlington, MA

Recommended? Yes

Purchased? Yes


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I was shopping around for my first brand new car. I had an SUV as my previous car so thats what I was set on buying; another SUV. I looked at the CX-5 online and thought I would stop on by Lannan Mazda and take one for a test drive. As I walked through the door I was immediately approached by Sam Gordon. I told Sam what I was looking for, and Sam gave me a few suggestions of his own. I decided to entertain one of His suggestions and decided to take the Mazda 3 4 door out on a test drive. Sam was extremely knowledgable about the car and knew the inside and outs about the car. There wasnt any question about the car that he could not answer. Without even asking He was comparing this car to many other cars on the Market and how un-comparable this car was. It was almost 10x better and the price was right in my range. This made the strain of thinking about other cars just so much easier. Once the test drive was over, I honestly fell in love with the car Thanks to Sam. With just one test drive and Sams un-comparable knowledge, he changed my mind from an SUV. I didnt feel pressured after that I needed to buy that car that day either, he told me to think about it. The Price that Sam was able to get me was just irrefutable and I bought the car that day. Sam made buying a car one of the easiest and stress-free purchases that I have ever made. I have recommended all my friends and family to go to Lannan Mazda and to Sam to buy their next cars. Sam has made me a Customer there for life.

"Highly Recommend The Cx-5 And This Dealer."


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from Andover, MA

Recommended? Yes

Purchased? Yes


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It took me a week of reading reviews and test driving to pick the vehicle I really wanted. Sam kept in touch the entire time, and was very helpful during my final test drive and selection process. I never felt pressured, but I did feel well informed. He helped me find a car on the lot that had exactly what I wanted, and nothing more to add to the price. In addition, the final visit to the business manager was not the arm twisting sales experience I have seen at other dealers, particularly Herb Chambers, which is a place I will never visit again. I would recommend that if you are in the market for a crossover CRV, that you give the CX-5 a chance because it is a nicely engineered car, and that you deal with this dealer when you are ready to buy.

"Great Experience"


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from Lowell, MA

Recommended? Yes

Purchased? Yes


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Ive owned Mini Cooper, Toyota, Honda, VW, Chevy, and now the proud owner of a Mazda CX-5 Touring. Beyond the experience, the car itself seems very well made....much more solid than the Toyota and Honda overall....great fit/finish. As far as the experience, Sam was incredibly well versed in the brand, the features, and the performance. This was by far the easiest and least pressure experience Ive had buying a car. Sam was a pleasure to work with, and was incredibly responsive to questions, even after hours! Im very pleased with the car, and I dont have a single negative thing to say about the experience with Sam and the dealership overall. Hands down, the most relaxed, easy car buying experience Ive had.

"Amazing"


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from lowell, ma

Recommended? Yes

Purchased? Yes


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I bought my first brand new car from Lannan Mazda back in May. I had the pleasure of working with Sam, who was amazing. He was able to answer all my questions and got me the exact car that I was looking for within my budget. I am able to proudly say that I am a new owner of a 2014 CX-5 and love it. Sam was fantastic and never once pressured me into something that was not what I wanted or was out of my budget. I also had the pleasure of working with Mike from the parts dept. He was able to get me that all weather floor mats and cargo mat for the trunk that I was looking for. Everyone was very knowledgeable and nice, and willing to go out of the way.

"Great Car And Sales Experience For Mazda5"


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from Lowell, MA

Recommended? Yes

Purchased? Yes


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We just bought a new Mazda5 from Lannan Mazda. We worked with Sam Gordon and really enjoyed our experience. He was incredibly knowledgable and was able to compare many aspects of the car to other cars which really helped us with our decision. We didnt feel pressured with the price and felt like we got a very fair price.

"Highly Recommended"


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from Arlington, MA

Recommended? Yes

Purchased? Yes


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I recently bought a 2015 Mazda 6 from Sam Gordon at Lannon. Everything went smoothly from start to finish. Sam was friendly, knowledgeable, not at all pushy, and gave me a reasonable price that was $200 lower than a competitor right from the start. When I requested a manual transmission in a specific color, he got it for me without any pressure to buy the car they had on the lot instead, and he held it until I could get in a few days later. There were no surprise charges, no bait and switch on the interest rate for financing. Based on my experiences with other dealers, I kept waiting for a nasty surprise, but I never got one. I was very happy with Sam, Barbara, and everyone else I met at Lannan. They really seem to take customer satisfaction seriously. And I absolutely love the car.

"Expectations Surpassed!"


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from Andover, MA

Recommended? Yes

Purchased? Yes


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My wife and I have just purchased a 2014 Mazda 3, and from beginning to end our experience surpassed any expectations we might have had. Everybody we met expressed genuine commitment and pride in their company. We never once felt pressured to make any decision, so our first direct experience in investigating and test driving a Mazda was a delight. Elliott could not have been more knowledgeable and helpful, and he and his colleagues worked hard to find the very model and color we had listed as our first choice. Barbaras business style was refreshingly personal and relaxed while giving close attention to our questions and needs. My first introduction to their service department tells me that we will continue to be cared for with top professional quality. I recommend Lannan Mazda without any reservations whatsoever.

"Delete "refuse To Explain Gps""


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from Woburn, MA

Recommended? Yes

Purchased? Yes


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I want to delete my complaint. The salesman, David, just spent over an hour with me very patiently explaining the GPS system, which I now understand . He even told m to call anytime I have any questions.

"Refuse To Explain Gps"


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from Woburn, MA

Recommended? No

Purchased? Yes


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I appreciated that, unlike other car dealerships, there was no pressure. The sales process was fine, but the customer service that follows is non-existent . Very unprofessional. They refuse to answer e-mails or phone calls asking for an appointment to have someone explain the GPS. When Dave, the salesman, showed me the GPS during the sales process, he kept having trouble with it, and commented that he was learning along with me. I like my new Mazda a lot, but now only want to get rid of it. I find it extremely frustrating to have that big, useless screen on the dashboard without being able to use it. I called yesterday to ask where Mazdas US headquarters is, but they refuse to answer. Buying a car at this Lowell location was an enormous mistake. In fact, one of the biggest mistakes Ive ever made.

"Great Dealership"


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from Holden,MA

Recommended? Yes

Purchased? Yes


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Would definitely recommend this dealership to others. Friendly sales people that were not pushy or overbearing like at other places. Bent over backwards to help and make buying a new car as easy & hassle free as possible!

"Great Experience"


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from Tewksbury, MA

Recommended? Yes

Purchased? Yes


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Purchased a new 2014 Mazda CX9 from Lannan Mazda in Lowell. Sam was easy going, yet very informative. He gave a thorough demonstration of the car. We were given a fair price and purchased the car. We didnt feel pressured and we were very happy with the experience .

"Great Experience!"


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from Westford, MA

Recommended? Yes

Purchased? Yes


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Great Experience! I purchased a 2014 Grand Touring CX5 AWD yesterday from Lannan Mazda. It was a great buying experience. I took a test drive with Elliott a few weeks prior and he was great at pointing out the features of the car. I told him that I wanted to test drive a few crossovers - Honda CRV, Toyota Rav 4 and Ford Escape and then make a decision. He was not pushy or obtrusive in anyway. A few weeks later after I had completed my test drives, Elliott called just to ask how I was doing and if I had any questions. I told him I had made my decision! He quickly was able to get everything rolling and I went in to take delivery. I met with Barbara to go over all the paperwork and she was great and thorough as well. I told them I decided I wanted to install Lojack and they called and asked for a Tech to come out to the dealership that day so I wouldnt have to make another trip. When the Lojack showed up very late (not Lannans fault!) Elliott made a contingency plan to give me a loaner so I could pick up my daughter from school and get some dinner. Once I returned Lojack was finishing up and we were shortly underway! It was a great experience overall and since I hadnt purchased a car in over 12 years I was a bit nervous. Also, if you are shopping with a family member(s) Ellliott is great at including them in the process and answering their questions too!

"Lannan Mazda Experiance...."


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from Tewksbury,Ma

Recommended? Yes

Purchased? Yes


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Found my self on a Monday leaving the Veterans Hospital thinking I should go out and look at the car I ended up buying. Mazda2, which I knew before hand was in my price range is what I wanted to look at. Upon arriving at Lannan Mazda in Lowell,Ma I was greeted promptly by a gentleman named Elliott Hersh. After a quick introduction I made it aware to him i was interested in the Mazda2 Hatchback. Test drive was great. I had traded in my 2000 Mazda Protege and was happy with it to the point at which i knew I would get another Mazda. The experience was very good at this location that I signed a purchase agreement and finalized the paper work and drove away in my 2014 Mazda2. I would definitely recommend this dealer to friends and family. Hopefully in the future I find myself back and getting the car I wanted but couldnt afford at this time, the Mazda6.

"Excellent "professionally Human" Service!!!"


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from Lowell, MA

Recommended? Yes

Purchased? Yes


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Sam was efficient, gave accurate information, listened carefully to my needs and was very helpful. He was a real person so I felt I could trust him.

"Excellent Customer Service"


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from Concord MA

Recommended? Yes

Purchased? Yes


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Dave was very helpful throughout the sales process. I would recommend anyone to contact him directly if they are in the market for a Mazda.

"Very Impressive, Great Customer Service"


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from Tyngsboro, MA

Recommended? Yes

Purchased? Yes


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I stopped in to check out a Mazda SUV about a month ago and met Sam Gordon. He was so very nice and answered all my questions, was very knowledgeable and showed me what I requested. I told him that I did not plan to buy immediately and was also looking at a new Toyota Rav ( I planned to trade-in my ten year old Rav) and a Subaru, Forrester. He did not pressure me in anyway and hoped that I would consider a Mazda after all my research. He did mention all the reasons that a Mazda was a better choice for me but again, their was no pressure. He shook my hand and hoped that I would come back. When I did return, it was to just check out a Mazda one more time before I purchased the Rav-4 that I had test driven a few minutes before and planned to purchase. I asked for Sam and he came over immediately, remembered me and made me comfortable with coffee while he was with a customer. Then someone else came over and asked me if I would like a test drive again while Sam was finishing up. I fell in love with the CX-5, received what I thought was a fair price and what I really loved was when I returned to pick up my vehicle, Sam took so much time to go over every detail with me even having me bring in my Touch to show me how to set that up. He showed me all the Bluetooth capabilities and had total patience with me. I am planning to drive my new Mazda to Florida in a few days and Sam gave me his cell number and told me to call with any questions anytime and especially if I have questions on my drive. Anyway, this story is too long but I just wanted to say that Sam Gordon was an excellent Salesman, was not arrogant or pushy. He did treat me with respect unlike a couple of other dealers. I will recommend Sam to anyone looking for a vehicle. Thank you Sam Gordon and Lannan Mazda!

"Typical Car Dealer"


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from Lowell, MA

Recommended? No

Purchased? Yes


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I went there based on the reviews and a positive experience my daughter had a few years ago buying a new vehicle. I was disappointed at the process. The salesman was a nice guy, very pleasant and the same guy who handled my daughters sale. I let myself get taken so shame on me. It took multiple back and forth to get a decent price on the new vehicle and they lowballed me on the trade-in and then listed it for sale at $3500 over what they gave me. I made the mistake but I would urge people to go into it with their eyes open-these guys will take you if they can. I will urge others to stay away.

"Lannan Mazda-great Deal"


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from Lawrence MA

Recommended? Yes

Purchased? Yes


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I was shopping for a new Mazda and I read reviews about the low pressure sales at Lannan. Anthony Scenna and Elliott were professional and courteous. They were very knowledgeable with regards to each Mazda I was considering buying. Not only did I receive the price I wanted for my new car, I also received a fair trade value for my old car. With regards to financing, Barbara explained all my options and she was very helpful with the overall process. If you want a great car without all of the foolish car salesperson haggles, go to Lannan!

"Pleasant Search & Purchase Experience"


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from Lowell, MA

Recommended? Yes

Purchased? Yes


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Tony Gouveia made our search and purchase experience a pleasure. He was always genuinely friendly and welcoming. It was a relief not to be pressured. We will definitely be back when it is time to replace another car. Thank you! KH

"Dealer Went Above And Beyond To Help!"


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from Arlington, MA

Recommended? Yes

Purchased? No


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This was the second Mazda dealer I tried and was head and shoulders above the first place, definitely worth the further distance. My car had a couple little issues when I brought it in. Right off you notice the squeaky clean service garage. Tiffany Smith, the intake guru, was super friendly and answered all my questions. The service team worked really hard to diagnose an intermittent warning light problem and although it took a few tries, they figured it out. This dealership went above and beyond to figure out my problem and to find a solution, and the cherry on top, they wash your vehicle before returning it to you...a small thing that really makes a huge difference.

"Friendly Staff, No Hassle Buying Experience."


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from Woburn, MA

Recommended? Yes

Purchased? Yes


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Ill keep it short - Friendly and knowledgeable staff who will go out of the way to accommodate your needs, No hassle buying experience. Would highly recommend this dealer to any person considering a new car!

"Friendly Staff, No Hassle Buying Experience."


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from Woburn, MA

Recommended? Yes

Purchased? Yes


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Ill keep it short - Friendly and knowledgeable staff who will go out of the way to accommodate your needs, No hassle buying experience. Would highly recommend this dealer to any person considering a new car!

"Elliot Is The Best Salesman Ive Ever Dealt With!"


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from Chelmsford, MA

Recommended? Yes

Purchased? Yes


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My wife and I bought cars from him last month. She bought slightly used and I bought new. This is the first New car I ever bought and Elliot made the process comfortable and hassle free. Wasnt pushy and didnt have the typical sales guy persona. He was extremely friendly, personable, and knew all the answers to the questions we asked; whether it was about the car or the car buying process. He worked with us to get the lowest price on both cars as well as a good trade in price for my wifes car. I will definitely recommend Elliot to any of my family or friends and I will certainly be going back to him when it is time for another car. Thank you again Elliot, you took the hassle and anxiety out of buying a car. P.S Love the Cars!

"Happy Thus Far"


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from Malden, MA

Recommended? Yes

Purchased? Yes


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My wife and I learned of Lannan Mazda through the BJs Club autoprogram, and we were contacted by John Bonner. John was responsive and when we had our test drive he provided plenty of information about the vehicle, was friendly and we didnt feel pressured. Lannan offered a very good price for the vehicle, but we didnt give them the top rating for price because even after negotiations, another dealership offered a slightly lower price. However, we chose to purchase from Lannan because of the service and the significant distance to the other Mazda dealership. Overall, weve been very pleased thus far with our business with Lannan Mazda and John Bonner.

"If You Want A Stress Free, No Pressure, Car Buying"


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from Ayer, MA

Recommended? Yes

Purchased? Yes


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If you want a stress free, no pressure, car buying experience, even if some of these other dealers have told you your ridiculous, This team of people will make it happen! Trust their word if they say they cant make it happen, and just head over to Walmart for some new shoes because nobody can if they cant! These guys absolutely strive for excellence and 110% satisfaction with their customers! I am absolutely not an easy person to make happy and certainly was not an easy person to get financed and personally thought it was not even possible. They put me in the right car, with a very solid deal, a remarkable APR (for my credit), and catered to my every seemingly ridiculous desire. After 2 weeks of having the car i noticed a "blemish" on the car, and without any hesitation at all they requested for me to drop the car off to be touched up. They even made sure i wasnt without a car by getting me a rental at no cost! Elliot Hersh is a remarkably talented representative for this company. I would highly recommend anybody going in there to request him. He is so not the typical sales guy, and added a level of comfort for my experience. He 100% feels like your talking to a friend and certainly cares about getting you EVERYTHING you desire. His manner from the minute i walked in there up to this current day is like no other sales guy anywhere!! Thank You! Though i didnt really have much interaction with Barbara, I must say what little time i did interact she was very courteous, friendly, and professional. For her to be able to make the financing happen for me i know she worked very hard and I can only Thank her up and down. When the little blemish on the car was brought up to Elliot, Anthony was notified at once. He stopped whatever he was doing at word of a possible customer complaint. Seconds later he was outside inspecting the blemish and within 30 seconds I knew the whole issue would be properly handled. He absolutely made sure there would be zero stress on me because of this blemish, he took care of everything down to throwing in a couple items because it took some of my time away from life. Again I am by no means an easy person to please i cant stress that enough!!! The hard work of this team has absolutely gained a returning customer for years as well as someone to spread the word that a truly awesome dealer does exist.

"Great Salespeople At Lannan"


User

from Boston, MA

Recommended? Yes

Purchased? No


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I drove into the dealership just to look at cars. The salesperson was right out there, not pushy asking questions. He didnt think he could help with the car I was looking for, but still had his boss check. Very nice and fast.

"Good Bying Experience At Lannan Mazda In Lowell"


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from Lowell, MA

Recommended? Yes

Purchased? Yes


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Id been recommended by a friend to work with Sam at Lannan in Lowell, MA as, she said, he was low-key and low-pressure in their purchase a few months ago. By chance when I arrived at Lannan, it was Sam who greeted me. I am perhaps an unusual purchaser in that I I had a pretty clear view of options and was not "shopping" in a typical sense, and Sam quickly and efficiently showed me what vehicles met my requirements and then we focused in on the Mazda 3. I move quickly and directly in business transactions, and Sam was with me all the way and adjusted well to my style. I enjoyed Sams passion for Mazdas and his deep knowledge of the product from personal experience. He was timely, pleasant, and well spoken. We closed the deal quickly and to my mind, fairly. Im a Honda person and this is my first ever Mazda, but Im looking forward to giving Lannan and Mazda a chance. So far, I love the car and will definitely recommend Sam and Lannan to my circle of friends.

"My New Mx-5....and I Love It!"


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from Lowell, Massachusetts

Recommended? Yes

Purchased? Yes


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I bought a new MX-5 just over a month ago from Lannan. The experience buying it was rather nice. Mike was very informative and really friendly the entire time. The car practically sold itself after experiencing it on a test drive, but it was nice to know that Lanna takes customer satisfaction its #1 priority. I have to admit, the sales manager could have definitely budged on the price a little more, but it was only a minor criticism i could offer. Over all, like the experience at Lannan, and if Mazda keep pushing out product as they currently are, i will definitely be back to pick up another mazda!

"Exceptional Customer Service!"


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from Wrentham, MA

Recommended? Yes

Purchased? Yes


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I would highly recommend this dealership! The went above and beyond to provide excellent customer service and am I very happy with my new car. They listened to what I wanted without pressuring me to buy anything. I got an excellent deal and plan to go back when I want a new car!

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