"Another Great Experience"

I was looking to replace my 2011 Volvo C30, a model I love but which is no longer made. I saw online that there might be a good leasing deal on a 2017 V60, in my mind a 4-door version of the C30 with more cargo space. As it turned out, the vehicle or vehicles available under that special program did not meet my needs in terms of features. However, the folks at Jaffarian were able to put together a deal on a car that had what I wanted (and more) that also fit my budget. To sum up, in my experience with two new car purchases (leases) in the last year and a half, the Jaffarian people are welcoming, honest regarding pricing and vehicles features; and will work to make the transaction including insurance, registration, etc. as easy as possible. I can also say from experience that the service department is great, with friendly folks and a very comfortable waiting room.

"Outstanding Service And Pricing!"

The Jaffarian team made my car buying experience stess free from beginning to end. My sales rep. "Richard" as well as managers "Gary" and "Manny" were professional, friendly and efficient. They listened to what I wanted in my new Rav4XLE and not only did they find the exact vehicle, they also gave me an extraordinary deal on my lease. Within 2 days I was driving my new car and couldnt be happier.

"Aweful Experience Would Not Recommend"

I had my car fixed that was in an accident. The trunk an bumper An side panel was damaged. Took my car to a dealer thinking great Job. The car had a odor An for months didnt know what was wrong. There was water in the trunk underneath. I have brought the car back in two more times an still the car has an odor. They didnt even replace the carpet in trunk. Im trying to sell the car and i cant sell it. I have to bring the car back in again. I cant tell you how disappointed An what an inconvenience this is, they dont offer you anything for your time aggravation nothing. I would never go back ever after this. Worse place ever

"Professionalism"

Once I walked in I felt welcome ,and the employees made sure my needs were taken care of and they were very helpful to get me the price that was flexible. I love my car.

"Great Dealership"

This was my 1st purchase from a dealer and it was a great experience! I purchased a slightly used car. The price was very fair and there was good communication throughout the process from Francesca and she patiently answered all of my questions and showed me how every function worked in the car. There were no high-pressure sales tactics. At my request, Jaffarian touched up a couple of scratches on the car at no cost. They even fixed a recall issue without my asking for it to be done and delivered the car to my home. I highly recommend Jaffarian.

"Excellent Customer Service"

This is my second vehicle purchased from Jaffarian. Everybody from the first greet at the door, to the day I drove away with my new vehicle, was very friendly and enjoyable to do business with. Mary Kate did an excellent job and was knowledgeable and friendly. I will definitely return to Jaffarian in the future!

"Love Toyota"

Called on the phone to research, made a deal on the phone. Arrived in the show room to have Francesca help me, she was phenomenal.

"Great Experience"

Everyone at Jaffarian has been helpful, responsive and knowledgeable each time Ive been to the dealership. Sales and service have both been great to work with and I will definitely return.

"Made My Decision Easy..."

I purchased a 2015 Jeep Cherokee from sales rep Mary Kate Fischer Monday August 29, 2016. Mary was very friendly, professional and very helpful getting all current info of service performed & CarFax reports in my hands plus a perfect test drive. I had previously researched this particular SUV and knew its history going in the door prior. I had been looking couple months for this exact model with these exact features. Although I had not gone in to purchase, after short negotiation with sales manager thru Mary they agreed on my offer. I believe it was a Win-Win situation and I feel Jaffarian was very professional and friendly making this an easy decision for me....And you know what they say shop the very end of the month for the best deal.

"Great Car Buying Experience!"

Although I did my due diligence when searching for a car, I hadnt found the exact model and extras I was looking for. So I expanded my search and found a few cars that were what I was looking for at Jaffarian Toyota. Friends were skeptical that I would drive 40+ miles to check out a car but I gave it a try. Jaffarian was the most professional dealership I had been to in my car search. Everyone there was helpful and courteous. Chris Grandmaison was intent on finding the car I had in mind and he did!! I felt no pressure from anyone which was not my experience at other dealerships.Once I decided on the car, Chris went over all the details of the sale with patience and accuracy, answering all my questions. During the financing, Tom Blanchettes kind and friendly demeanor made the process so much easier and "less painful"!! In answer to my skeptical friends, take the 40+ miles trip to Jaffarian and you will find a great dealership, team and probably the car you are looking for.

"Great Experience With Andrew Robbins!!!"

Second time back to this dealership and this time round I worked with Andrew Robbins as my salesperson. He went out of his way to communicate and make sure I got the best possible deal. He was extremely helpful, professional, and friendly. It was totally a no pressure deal! He talked me through all of the cars features and my financing options. I was very impressed with the professionalism (did I say he is a new sales member?) Anyway cant say enough good things. Really nice and easy. Id highly recommend. So its obvious that we recommend this place - highly. Check it out the next time youre in the market for some wheels and please go ask for Andrew Robbins!! Way to go Andrew...

"Great Dealer Experience"

Jaffarian was a pleasure to work with. We effectively had a team helping us and each person was knowledgeable, pleasant and helpful. Everything from setting up test drives to comparing trim levels to getting a fair price and purchasing was executed professionally. This is also a very spacious, comfortable dealership including the service area. We were shopping for and purchased a Volvo XC60 for my wife, but I have had a smaller Volvo for several years and my service experience at Jaffarian helped us choose this dealer.

"What A Great Experience!"

I was in the market for a new car and called between 4-5 dealerships. Jaffarian returned my inquirey in a timely manner and were efficient in all follow corespondence. The entire process from beginning to end was seamless and everyone was vey professional, kind, and courteous. I would highly recommend them to anyone looking for a new vehicle.

"Best Car Buying Experience In Over 20 Years"

I was looking for a compact SUV, a summer car for my daughter a winter car for myself. The Rav4 was rated one of the safest cars. We were referred to Chris at Jaffarian Toyota. Ive been buying cars for over 20 years. I have to say this was the best experience I have ever had. Not only is Chris very friendly, informative and upfront. He knows everything about the vehicles he sells and wants to put you in the right fit. It was a pleasure working with Chris. And then with Jared, their finance guy. The whole experience was low stress, low pressure and I know I got the best deal. Ill definitely be back!!

"No More C70, Hello V60 !!!"

It became time to give up the convertible and come to grips with the DadWagon, and we are thrilled. What an pleasant experience! Francesca and Richard made our buying process so easy and worry free, it was a true pleasure to work with both of them and everyone at Jaffarian. Super pumped about our new car and the piece of mind knowing that we made a great choice. THANKS !!!

"Not Your Average Dealer ... Its Way Better."

Many years ago I wanted to change to a prius, very soon I walked right out of a salesroom in ____, a notoriously arrogant greedy dealership confirmed. Im not looking to come out on top, just have a fair deal, thats what I got at Jaffarian. Thats also when I started to use their service dept. Friendly and polite 100% of the time. Best of all, I believe they are honest. Theyre a dealer and charge dealer service rates, but they dont do anything unnecessary in my opinion. And in fact, they try to help your cost. For example, they search for coupons and apply them. I needed new tires, and they didnt try to sell me the most expensive ones. I told them I probably needed new brakes, instead of greedily agreeing, they told me I had more mileage left on them. Good starbucks fresh coffee machine in the waiting room. Just wish there was a quiet place to sit away from the TV.

"Great Experience"

Brenden was fantastic and a pleasure to work with. I figured that my experience would be more neutral/negative and that wasnt the case at all. Would definitely go back again after this very positive experience!!

"Great Prices & Customer Service!"

Had a great buying experience! Ronnie was my sale rep, he managed all the details seamlessly on the vehicle I purchased. The dealership owner and the manager both checked in with me to make sure I was being taken care of.

"Wonderful Experience"

What a wonderful experience dealing with Chris Grandmaison, Dale and Sarkis. Also, the Finance Director was extremely nice. Very friendly staff that really made the whole experience of buying a car so easy and stress-free! You just got yourself two lifelong customers!!

"Great Service"

Had a great experience with this dealership. Everything was taken care of and had a great rental while my car was being repaired. Excellent service.

"Great Experience!"

My fiancé and I each just bought used cars from Jaffarian in the past 2 weeks! Our experience trading in his old car and then buying his new car was so positive I decided to looking into trading in my old SUV for an upgrade also! I am glad that I did and couldnt be more happy with my 2013 Rav 4LE which is in perfect condition (looks brand new)! The whole process was very simple thanks to Tim and Tom. The prices are very reasonable and I will definitely recommend Jaffarian to my family and friends!

"Great Service"

I have been a customer of Jaffarian for a long time. I always feel like I am dealing with family. When we make a deal it does not feel like they won or I won. I always feel like we both won. They sold a car and I got a fair deal.

"Great All Around Experience."

Easy transaction, very informative staff, knowledgable and courteous. There was not a question -from start to finish - thaxt was not answered promptly or a corner that was not addressed. Very clean facility.

"Car Repair"

We have taken our 2009 Volvo XC90 to Jaffarian since we purchased it as a certified pre-own in 2013; and continue to trust Jaffarians service well after the Volvo warranty has expired. Rene always has a smile on her face when we drop off the car and sees to it that our needs are met; service is always clearly explained, and the car always looks (car wash) and runs better after we pick it up. I trust the work being done and never feel we are being taken advantage of. Hoping we get another 100,000 miles on the car and with continued Jaffarian service, I think we will.

"Toyota Services"

I purchased my Toyaota Prius in 2010 and have returned to Jaffarian Motors to have it serviced ever since. I dont usually write reviews but I wanted to let others know how courteous and professional everyone is at the service department. I recently brought my Prius in after hearing a rattling noise under the car. They were able to take me in that day and found the problem. They were able to fix it quickly and only charged me for the labor for the reattaching the pin, $30. I could have been charged $100 just to look at it. I had a great experience. Thank you Dave you made my day. Sincerely, Kate

"Great Experience"

I just bought the most expensive car Ive ever owned. I needed to trade in my Subaru and my wifes Subaru as we just had our second child. I tried loading the seats into the Outback and there was no room for anything else. Didnt get that "safe" feeling loading the family in there and there was no way we were gonna put our dog and stroller in the back too. So I decided to trade them both in for a larger vehicle. I expressed my interest in the vehicle and they politely called me back a few times. I told them I was busy with the new baby and they just wanted to keep me posted that the used Honda Pilot I was interested in was still available. When I finally decided to go and see about buying it, the salesperson Chris was a great guy and the money guy Gavin was equally personable. We got to a deal we could both agree with pretty quickly and then I was off to financing with Tom. Everything went well and I didnt feel pressured. Their customer service is something they take seriously and I felt respected all the way through the process. Thank You Jaffarian.

"Pleasant Shopping Experience"

Car shopping can be a daunting task, but Jaffarian Toyota made it a pleasant, quick experience. Bryan Murphy was very knowledgeable and spoke to the needs that I was looking for in my next automobile. Additionally, Jaffarian was a no pressure sales experience. I would highly recommend them to anyone searching for a Toyota, and look forward to me next deal with them!

"Long-time Jaffarian Customers"

Purchased our last six vehicles from Jaffarians. They are not as big as some dealers but they will find you the vehicle you are looking for and will work with you on the price. They are a family operation and have a great service department. Everyone there is friendly and helpful. We have recommended many family and friends to Jaffarians. We love our Highlander and Camry.

"30,000 Mile Check Up"

Always a welcoming crew when you enter. Ready to start your vehicle process right away. Check on you through the process. Always a pleasant experience.

"Great Service!"

I love this dealership. The service department treats you like your time is important. They are prompt and courteous. I also love that they took the time to wash my car while it was in for an oil change.

"Shopping For A Vehicle With A 2 Year Old!"

After going to multiple dealerships with our 2 year old, we were getting extremely frustrated! Rich at Jaffarian and other staff immediately catered to our daughter with drinks and snacks and helped keep her entertained while we were trying to look at vehicles and subsequently make a deal. NONE of the other places we went did this. On top of that, we got a great deal and great service from all we encountered. I look forward to going there for service and doing business with them in the future.

"Best Service And Knowledgeable Sales People"

As I enter the dealership I was greeted by Brian Burke who made me feel like im home. He showed me around the sales floor and explained every little detail about the car I was interested in. Brian told me about all the additional options I can get on my car, however at no point I felt pushed to get those option. It was my first time shopping at Jaffarian and I wish I came here earlier because everybody here is so nice and treat you like you are the most important customer. If you looking for a new car and dont want to feel intimidated by the sales person, come over to Jeffarian and ask for Brian Burke, his the guy you want to deal with.

""worst Dealer Of The Year","

RUDE, HOSTILE, UNPROFESSIONAL, WREAKS OF ARROGANCE

"Had A Great Service"

I purchased 2015 RAV4. I had a great experience going through the entire process of purchasing the new car. I really appreciate the way they handled everything. Jena Buckname from Sales team helped me to get a great price and Chris G from service team made sure I get the car on time as promised. Overall I am completely satisfied in all departments.

"New Car Purchase"

I was so impressed by the friendliness of our sale person Joshua Shepard and everyone else that worked their, I would recommend them to everyone!!!!!!

"Fast & Friendly"

This is the second Toyota our family has purchased through Jaffarian. There is a reason we come back, and will continue to come back - fast, friendly people! Everyone worked very hard to make our selection and purchase an enjoyable experience. Maggie went above and beyond! Thank you!

"Great People And Service"

I had a great experience working with Gary Simard. He was extremely helpful in providing what was needed and followed up with any issues I had after the purchase. He took his time to work with me. Ill definitely advise my family and friends to look for Jaffarian and Gary Simard on their next purchase.

"Great Experience!!!"

I had a great buying experience with Gary and everyone else who helped me. I also got to meet Mr Jaffarian who was also very nice. Gary listened to my needs and helped me very much. I just got in a car accident days before and totaled my car. Gary was very understanding and didnt pressure me at all. I wasnt planning on purchasing a car right away but I did and Im very happy with it. GREAT JOB by Gary and the whole team there!!! I will be doing my future business as well as sending others to this dealership.

"Excellent Experience!!"

I went on a Thursday to test drive a car where I was greeted by Xavier. The test drive was great. Upon returning from the drive I spoke with Jim who sold my friend his truck. I left that night without a car, but returned on Saturday to talk numbers. We met with Jim first and were not able to settle on a price. We then spoke with Mike who closed the deal. I am so happy with the car. The staff at Jaffarian were fantastic, and I would recommend this dealership above others.

"My One And Only Stop To Purchase A Car!"

The entire Jaffarian team made me feel very comfortable during the entire process. Everyone was friendly and welcoming from the time I walked in the door. Louis was very knowledgeable about all of the different model cars I was looking at. He was very patient and spent a lot of time explaining everything to me about the vehicle I was interested in and worked extremely hard with Jim to come up with a deal that was within my budget for the car I wanted. I will recommend Jaffarian to anyone who is looking to buy a car. It was my one and only stop. Thank you so much!

"Wouldnt Go Anywhere Else!"

This was my third purchase from Jaffarian and, as before, the experience could not have been more wonderful. My salesperson, Carl Rogers, was friendly, knowledgeable and an absolute pleasure to deal with. As well, the other employees I encountered were warm and personable, and the dealership itself - a nice, clean, pleasing environment. While the reliability of the Toyota brand means that it may be many more years before I have to purchase another vehicle, the next time the need arises, I will not go anywhere else!

"Great Dealership!"

This was our first purchase from Jaffarian, and it was a pleasant experience. Justin Longcoy was very helpful and not at all pushy. We have never owned a Toyota before, so we had many questions. Justin answered our questions patiently and pleasantly. He also assisted us in getting the best trade-in for our vehicle. Lucas Steker was also very helpful with the financing of our vehicle. All in all it was a pleasant experience.

"Great Buying Experience"

I have always hated the "Car Buying Process" but working with Trevor Fanning provided a great experience for me. There was no pressure to buy and Trevor was patient as I went through my usual indecisiveness. We traded many phone calls over 2 months (thats how long it took me to make a decision) and he was always pleasant and helpful. When I finally decide to order a car from the manufacturer, Trevor kept me up to date on the delivery time. I would highly recommend Jafferian and especially Trevor to anyone looking to buy a car.

"The Best Customer Service"

I made a down payment on a late model used car at the end last year for delivery the same day or the next business day with a chance that it would be delayed longer due to paperwork problems caused by the Massachusetts RMV. The worst did happen since the MA RMV was its normal self. When I complained about the delay, everyone at the dealership bent over backwards to make things right even though the delay was out of their control. How a dealership responds when things do not go correctly is a discriminator between the good and the best. Their response was much better than I could ever hope for. I have had the pleasure of dealing with some good dealerships in the past, but I dont think any of them were as good as Jaffarian when it counted. I am amazed that such dedication to customer satisfaction still exists.

"Check Out This Dealer!"

Great experience at Jaffarian - starting with my initial contact with the very knowledgeable internet rep Katherine, moving on to my very polite salesman Justin and finishing up with efficient manager Lucas - they made the whole car-buying experience a very pleasant one. The atmosphere at Jaffarian is very professional and everyone seems to really like being at work! The turnaround time from my initial contact with the dealership to driving my car home was extremely fast and easy. I would highly recommend this dealership.

"Great No Pressure And Friendly Buying Experience"

The team at Jaffarian was great right from the start. Jena provided me with an eQuote/ePrice within an hour or so from my online inquiry. The no pressure approach coupled with alternative stock models had me call the next morning and drive down to the dealership. I was greeted by Gary Simard at the door as Jena had already briefed him about my preferences. We took a test drive and Gary was very thorough on the features and functions available in the 2015 Highlander XLE. I sat with Gary S. and Sarkis and we hammered out a fair price as compared to a competing vehicle I was looking at from another dealer. The quick ePrice turnaround coupled with other factors drove me to Jaffarian! Stephanie another pleasant team member assisted with the paper work and the rest is really history. We transferred my registration/plates, the service team provided me with my inspection sticker and congratulated me on my new vehicle. The entire staff has a great demeanor, very friendly, and very knowledgeable about the vehicles and the overall car buying process. Jon D.

"Great Friendly Service"

I greatly appreciated the no pressure atmosphere when I got to the dealership. I had been to another dealer right before that was really trying the hard sell and it turned me off, so it was nice to be able to just say what I wanted and explore my options with no pushy sales tactics. Josh was very helpful and attentive. It was really a great first-car-buying experience, and I trusted that I got a great deal on a great car.

"Saved Me So Much Time And Hassle"

I went in to see if quoted price was real. Not only was it real, but doug made me feel confident and comfortable. We made the deal right away.

"Excellent Experience"

Great experience overall. Initial contact was via internet and once I visited the dealership and worked with Justin, we were able to complete the deal very quickly.

"Jaffarain"

Im having trouble with the touchscreen - but Im sure its my tech stupidity and my salesmans going to fix it Friday anyway. They respected the fact that I wanted the best bang for my buck and I dont have a lot of personal time to waste. They were friendly, efficient, didnt try to bamboozle or anything else. It was a good experience and I would and will recommend others to visit Jaffarian when purchasing their next vehicle.